Spa treatment
Check availability

Reviews of Hotel Alex

4 out of 5
Hotel Alex
Furkastrasse 88, Naters, VS

Reviews

8.0

Very Good

Rating 10 - Excellent. 11 out of 60 reviews" "
Rating 8 - Good. 38 out of 60 reviews" "
Rating 6 - Okay. 7 out of 60 reviews" "
Rating 4 - Poor. 3 out of 60 reviews" "
Rating 2 - Terrible. 1 out of 60 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Urs

Disliked: Property conditions & facilities, room comfort
Alex Hotel - quite OK for a short stopover
Our first impression of this hotel was not so good... a hotel built in the 1990s with a somewhat strange layout and in need of modernization. It’s definitely not a 4-* hotel. However, first impressions can be wrong. The spa in a separate building was quite amazing and the best after a day of skiing or hiking. Dinner on the top floor was very good and staff was very attentive. Not our first choice for a holiday but for a stopover this hotel was quite OK.
Stayed 1 night in Apr 2021

4/10 Poor

Mizeet, Victoria BC

Disliked: Cleanliness, property conditions & facilities
I feel terrible writing this but feel like I should, this hotel was so bad that we left and forfeited our entire night's stay because we couldn't stay here. It is extremely dated and in the middle of nowhere. The room was hot and stuff with a tiny bathroom. We just felt very ill at ease there and I think we were the only people in the hotel because I didn't see another soul and we were the only car in the lot. The staff were very kind and there is lots of free parking but that is the only positive I could come up with.
Stayed 1 night in Jul 2018

8/10 Good

Robie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Walker

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stark but friendly
We stopped over on our train trip to Geneva and enjoyed the Glacier Train that passes through town. The hotel was very clean, no carpet, modern bath, a small balcony, free internet in lobby, very nice breakfast included in the low rate. The sauna is an additional charge. The hotel paid for our taxi fare both ways to the train station. The hotel was almost too Swiss with a very plain central stairway that echoed from the lack of warm details. Also, it is in town, something that surprised us based on the photo. A very good overall value, and we would stay again.

8/10 Good

Leila

Liked: Cleanliness, staff & service, property conditions & facilities
Fair Value
The decor was a 1990's version of modern- cute if you like a minimalist and slightly zany esthetic. The mattress was extremely thin and generally small by US standards, but every hotel we stayed at in Switzerland had a version of the same thing. Free parking was great and it was fairly easy to make our way over to the train to Zermatt from here.

6/10 Okay

jonas

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Fehlende Informationen schon beim Check In. Keine Angaben über Frühstück, Restaurant oder Baar. Baar und Restaurant waren immer geschlossen. Mann musste auswärts gehen um zu Abendessen. Informationen zum Frühstück mussten wir selber abholen.
Stayed 2 nights in Jan 2024

8/10 Good

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Miguel

Bien

8/10 Good

Miguel

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Leur restaurant

10/10 Excellent

Lucienne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

8/10 Good

Martin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

8/10 Good

Fabio A.

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Luigi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Miguel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

4/10 Poor

Jürgen

Business traveler
Liked: Staff & service
18.15 pm and no one at reception. Have to call someone to come over from SPA. 4* and no restaurant service in the evening. Could not figure out if invoice was already pre-paid or not, morning reception only available from 9.00 am and remote control in room not working.
Stayed 1 night in Mar 2023

8/10 Good

Romain

Traveled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2022
Response from Hotel Alex Team on Jan 2, 2023
Herzlichen dank für Ihre positive Rückmeldung. Wir freuen uns, dass es Ihnen bei uns gefallen hat und freuen uns schon heute auf Ihren baldigen Besuch.

8/10 Good

Marlon

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Entspannung in Naters mit Aussicht
Ideal für eine Nacht und Aufenthalt im Aletschspa inklusive. Im Hotel musste eine Angestellte mit dem Koch alles alleine machen und im Restaurant gab es nur ein Menu zur Auswahl. Das Essen war gut und der Service trotz des Umstandes zufriedenstellend.
Stayed 1 night in Dec 2022
Response from Hotel Alex Team on Jan 2, 2023
Herzlichen Dank für Ihre nette Wörter in diesen schwierigen Zeiten.

10/10 Excellent

Edward

Stayed 2 nights in Nov 2022
Response from Hotel Alex Team on Jan 2, 2023
Vielen lieben Dank für Ihr positives Feedback. Wir sind Ihnen dafür sehr dankbar und fühlen sich sehr glücklich. Danke.

8/10 Good

Guenter

Stayed 1 night in Oct 2022

10/10 Excellent

Gregor

Stayed 1 night in Oct 2022

8/10 Good

Qendrim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Hotel Alex Naters on Sep 30, 2022
Wir freuen uns dass Sie unser Gast waren und hoffen Sie bald wieder bei uns begrüssen zu dürfen.

10/10 Excellent

Michèle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
War toll
Stayed 1 night in Aug 2022
Response from Rezeption on Aug 5, 2022
Liebe Michele, Vielen Dank für Ihre Bewertung und das Lob. Es freut uns sehr, dass es Ihnen so gut bei uns gefallen hat und Sie sich erholen konnten. Das ist unser Anliegen. Wir hoffen, dass Sie eine schöne Zeit hatten und würden uns sehr freuen, Sie wieder bei uns zu begrüssen. Das Team des Hotels Alex

6/10 Okay

Michel

Business traveler
Liked: Cleanliness, amenities
Disliked: Staff & service
War im Mai 2022 dort, das Personal ist wohl noch im Winterschlaf.
Stayed 1 night in May 2022

8/10 Good

Guillaume

Business traveler
Liked: Cleanliness, staff & service, room comfort
Literie très confortable, hôtel un peu vieux mais sinon
Stayed 2 nights in Feb 2022

8/10 Good

Adrian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freundliches Personal. Hotel ein bisschen in die Jahre gekommen aber sauber und funktionell.
Stayed 2 nights in Nov 2021
Response from Hotel Alex Team on Dec 4, 2021
Lieber Adrian, wir möchten Ihnen dafür danken, dass Sie sich die Zeit genommen haben, diese Rezension über uns zu schreiben. Wir sind ein kleines, familiengeführtes Unternehmen und jedes Feedback wie dieses hilft uns sehr weiter!

8/10 Good

Martin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021

8/10 Good

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

8/10 Good

Andy

Traveled with family
Alles okay
Alles war just okay
Stayed 2 nights in Aug 2021
Response from Hotel Alex on Aug 24, 2021
Vielen Dank, dass Sie sich für einen Aufenthalt bei uns entschieden haben. Wir danken Ihnen für Ihr Feedback.

6/10 Okay

Björn

Business traveler
Begeisterung geht anders.
Stayed 1 night in Jul 2021

8/10 Good

Andreas

Liked: Cleanliness, staff & service
friendly staff, clean room, aged place...
in die jahre gekommenes Hotel. Sauber, freundliches Personal. Aber mehr als 1-2 nächte würde ich nicht bleiben
Stayed 1 night in May 2021

8/10 Good

Roland

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gutes Hotel, liegt etwas ausserhalb, gute Küche und reichhaltiges Frühstück. Spa ist auch super!! Ich übernachte gerne in diesem Haus.
Stayed 3 nights in May 2021

8/10 Good

Max

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2021

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Leider waren die Kissen und die Matratze nicht so komfortabel leiderr waren die Badewanne Isolation schon alt ist zu empfehlen zu erneuern. Die Mitarbeiterinnen waren sehr freundlich und herzlich.
Stayed 1 night in Feb 2021

8/10 Good

Heinrich

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Melanie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Adriano

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Molto bene
Personale molto disponibile, colazione ottima, parcheggio
Stayed 2 nights in Aug 2020

8/10 Good

Adriano

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Molto bene
Albergo in posizione centrale, camera con balcone, piscina e spa
Stayed 2 nights in Aug 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2020

8/10 Good

Jean

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Pas de complaisance pour les français à la réception
Stayed 3 nights in Mar 2020

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Jan 2020

10/10 Excellent

Adriano

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Molto bene
Molto bene, albergo ottimo, personale gentile, colazione buona
Stayed 1 night in Nov 2019
Response from Hotel Alex on Nov 21, 2019
Grazie! Dallo staff dell'Hotel Alex.

8/10 Good

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel simple et confortable bien situé et personnel agréable
Stayed 1 night in Sep 2019
Response from Hotel Alex Team on Oct 10, 2019
Bonne journée Merci pour votre note. Votre équipe hôtelière

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr guten Aufenthalt, freundlichen Empfang, gute und Ruhige Lage. Sehr Schöne SPA Einrichtungen.
Stayed 1 night in Jun 2019
Response from Rezeption on Jul 19, 2019
Herzlichen Dank für Ihre Bewertung. Ihr Hotel Alex Team

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Ruhige Lage, tolles SPA, Preis/Leistung stimmt absolut. Die Zimmer sind geräumig und Sauber. Frühstück ist klein aber fein
Stayed 1 night in May 2019

8/10 Good

T..

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Adriano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tutto bene
Albergo comodo con spa, stanza grande con balcone
Stayed 1 night in Feb 2019
Response from Hotel Alex Team on Feb 28, 2019
Grazie mille per la vostra visita nel nostro albergo. A presto. Hotel Alex Team

8/10 Good

lorna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房间很舒适
酒店服务生很友善，很负责，酒店位置也很方便，天气很冷，但房间很温暖
Stayed 1 night in Dec 2018

8/10 Good

Rainer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gutes Hotel an ruhiger Lage etwas abseits gelegen.
Stayed 3 nights in Oct 2018