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Reviews of Courtyard by Marriott Boston Natick

3 out of 5
Courtyard by Marriott Boston Natick
342 Speen St, Natick, MA

Reviews

8.6

Excellent

Rating 10 - Excellent. 532 out of 1002 reviews" "
Rating 8 - Good. 323 out of 1002 reviews" "
Rating 6 - Okay. 83 out of 1002 reviews" "
Rating 4 - Poor. 43 out of 1002 reviews" "
Rating 2 - Terrible. 21 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

alaina

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
This pottery never lets us down. It’s consistently clean and friendly. Excellent place
Stayed 2 nights in Apr 2024

4/10 Poor

Satyanarayana

Disliked: Property conditions & facilities
A property well past it’s prime very dated and just yuk
Stayed 2 nights in Apr 2024

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great location for Boston Marathon!
Stayed 2 nights in Apr 2024

2/10 Terrible

Anna

Disliked: Cleanliness, property conditions & facilities
The hotelsucked
Stayed 3 nights in Apr 2024

10/10 Excellent

Wen

Stayed 2 nights in Apr 2024

8/10 Good

Gregg, Tucson

Liked: Cleanliness, staff & service, property conditions & facilities
Good value clean hotel
Stayed 3 nights in Apr 2024

10/10 Excellent

Paul Ronty

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent choice to visit family in Framingham and for dining and shopping opportunities. Thanks.
Stayed 1 night in Apr 2024

10/10 Excellent

Katherine

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

David, Plymouth

Liked: Cleanliness, staff & service, property conditions & facilities
All fine.
Stayed 1 night in Apr 2024

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Patti

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
Safe area but not convenient to amenities. There's a mall behind it but not much for dining options. Limited meals available on site.
Stayed 11 nights in Mar 2024

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a medical procedure done at a local hospital. Room was quiet and comfortable. I felt it was a safe place to be in the event of an unforeseen medical issue.
Stayed 2 nights in Mar 2024

8/10 Good

Eugene

Liked: Cleanliness, staff & service
Beds were very comfortable
Stayed 2 nights in Mar 2024

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

David, Plymouth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property. Beds comfortable. TV programming needs work.
Stayed 1 night in Feb 2024

8/10 Good

Leonard J

Stayed 6 nights in Jan 2024

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location
Stayed 1 night in Feb 2024

8/10 Good

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient to the mall and to the mass pike.
Stayed 1 night in Jan 2024

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

ludmila

Stayed 1 night in Jan 2024

8/10 Good

Antonio

Stayed 1 night in Jan 2024

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Simone

Stayed 2 nights in Jan 2024

2/10 Terrible

denise m

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Clean, well located
Stayed 1 night in Jan 2024

10/10 Excellent

Ann, Essex

Traveled with partner
Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Tara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

robert, pocasset

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean, spacious great night sleep
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with limited amenities
Everything about the hotel is clean and friendly. Amenities, such as no frig or microwave, are disappointing in such a a good hotel, but I knew what Iwas getting.
Stayed 1 night in Dec 2023

10/10 Excellent

Jason

Stayed 1 night in Dec 2023

2/10 Terrible

Dan

6/10 Okay

beverly

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty rooms.
Stayed 1 night in Dec 2023

10/10 Excellent

KATHLEEN, Spring Valley

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and convenient location to family during visits. Lots of shopping nearby. The hotel itself is quiet and clean. The staff is very helpful. I have stayed there 3 times in the last 4 months and I have had no problems. I highly recommend.
Stayed 2 nights in Dec 2023

8/10 Good

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service, room comfort
Not Impressed
I was not impressed with the room for the price and no breakfast included. I went downstairs and ordered a plain bagel (only choice and small) with small cream cheese (which had to make it count) and small bottle of orange juice for $13.91. The shower head needs to be replaced, the ceiling in the bathroom needs to be replaced, starting to create mold. The lotion, provided by the hotel, was used not new. The plug behind the nightstand did not work properly so my phone didn't charge overnight.
Stayed 2 nights in Nov 2023

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was easy and fast, quiete night… what I nedded
Stayed 1 night in Dec 2023

10/10 Excellent

Hubert

Stayed 1 night in Nov 2023

10/10 Excellent

Adao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Ann, Essex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean and quiet. Comfortable beds and very nice bathrooms.
Stayed 1 night in Nov 2023

8/10 Good

Megan

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for one night and was very happy with the overall experience. Clean room, as advertised, comfortable king bed. Check in process was efficient and front desk staff was extremely friendly and easy to work with. Didn’t take advantage of the bar/kitchen but the food options looked great! Only con would be I wish there was a microwave in the room. Not a huge issue but I had some leftovers from dinner I would’ve loved to heat up lol. That said, a solid 8/10 experience.
Stayed 1 night in Nov 2023

2/10 Terrible

Sean

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not satisfied
No hot water, tub water dirty and would not drain. Loud hallway, no comp coffee at lobby as promised. Extremely expensive restaurant with low quality food and water coffee.
Stayed 1 night in Nov 2023

10/10 Excellent

Josée

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Ted on Nov 19, 2023
On behalf of the leadership team and staff, we are happy that you enjoyed your stay.

4/10 Poor

Karen

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Never have I stayed at a large chain hotel that didn’t have available rollaway beds. We had a last minute addition to our family travels but our room only had 2 queen beds, no couch. We asked for a rollaway for which we would have paid extra. We were told the hotel did not possess any rollaway bed options. We were shocked. Thus two grown adults had to sleep in the same small bed. We asked if we could change the room from a 2 queen to a King plus sofa (at least that would give the 2 people sleeping together more room), but were told we could make no changes to our room reservation because we booked it thru Expedia. I won’t make that mistake again. I was shocked and disappointed that the Marriott did not provide coffee for their guests. Never have I ever stayed at any hotel or even roadside motel that did not offer complimentary coffee for their guests. I was very disappointed that the facility didn’t offer breakfast. It’s come to be expected that continental breakfast items will be available either complimentary or at minimal cost to guests at all hotels with the reputation of JW Marriott. On Saturday morning the hotel had no hot water available in any of the rooms. Something had broken. Therefore we were unable to take a shower prior to leaving for the day. The hotel staff at the front desk and bar were understaffed on more than one day. We were generally underwhelmed by the hotel in general, no fault of staff. Staff were polite and friendly.
Stayed 5 nights in Nov 2023

10/10 Excellent

walas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed and room very clean, next to major highways, and restaurant, 40 minutes from Boston, the staff was friendly specially the young girl from front desk which went out of her way to help :)
Stayed 2 nights in Nov 2023

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

kristen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Shauna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location clean. Room a bit small. Starbucks coffee downstairs wasn’t made right bit disappointed.
Stayed 1 night in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Dan

Business traveler
Liked: Staff & service, property conditions & facilities
floor wasn't clean
Stayed 1 night in Nov 2023