Ratings based on 321 Verified Reviews

4.1 out of 5
84% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from miami

Fraud

Posted Oct 21, 2017
They really need to stop advertising falsely. I obviously couldn’t stand the smoke smell and 30 mins later I checked out. I had to book a new hotel Metropolis, and for LESS I had, free breakfast, 24/7 assistance, NOT ONE BIT OF SMOKE in my room, room was large enough to unpack and stretch. But to make it WORSE I expressed my concern about my baby in the hotel and asked to check out and get a refund and they refused to give it to me, when they were te ones who really shouldn’t even be in business or advertise falsely. Savages... so they say that their policy is no refunds and I never got any documentation of that policy and of course they would say that because no one in their right mind would stay there knowing the real circumstances. I’m sure everyone who stayed, stayed because they were bullied and not given their money back. I never write reviews but I will take my sweet time to create an account on every website I can find and share this with everyone I can find on social media. This experience was disgusting to say the least. This hotel should go or if business for robbing people who are trying to have a good time with their family.
1 out of 5
by A verified traveler from miami

Complete FRAUD DO NOT BOOK ROB $702

Posted Oct 20, 2017
I booked a NON SMOKING hotel, and a NON SMOKING room. And when I arrived the hallways smelled like a smokers lounge. I have a baby, and I was not going to allow him to get sick on my trip, due to their disgusting hotel and lack of air quality control. It’s is extremely small, as in if you are claustrophobic, stay away... they can’t even pay their staff to be available 24/7. So the hotel closes after hours and you are forced to walk around the city with a stack of keys and open multiple doors to get in... as if that sound acceptable to anyone on vacation. So if I had to check out at 4am, I don’t see how that would have been possible without anyone there... we arrived and they didn’t even have a bell boy or cart to help with all the bags the hotel is so small you can’t comfortable unpack. It’s more like a hostil not luxury suites. They really need to stop advertising falsely. I obviously couldn’t stand the smoke smell and 30 mins later I checked out. I had to book a new hotel Metropolis, and for LESS I had, free breakfast, 24/7 assistance, NOT ONE BIT OF SMOKE in my room, room was large enough to unpack and stretch. But to make it WORSE I expressed my concern about my baby in the hotel and asked to check out and get a refund and they refused to give it to me, when they were te ones who really shouldn’t even be in business or advertise falsely. Savages... so
3 out of 5
by A verified traveler from UK

Greasy location

Posted Oct 11, 2017
Tired hotel in need of updating (and a good clean), our bed was a ‘sofa bed’, definitely not anything like the photos. I would give this a miss it’s not luxury accommodation
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Good location

Posted Sep 26, 2017
Central to a lot of great tourism locations. Walkable to the Pantheon, Piazza Navona, Trevi Fountain, Spanish Steps, Trastevere, Colosseum, and Vatican. Area is safe and easy to locate. Look for the green door adjacent to restaurants. There is no reception/concierge during late night time, which was fine for us. It is a no-frills hotel, and allows you to stay with minimum requirements - bed & washroom. There is a flight of stairs to access, which was fine since we were traveling light - only one luggage for a couple, manageable.
1 out of 5
by A verified traveler

Do not book

Posted Sep 9, 2017
The worst hotel. The rooms are nothing like the pictures, The bathroom was filthy and the room was so small. I would not recommend anyone to stay here.
5 out of 5
by ricardo

This traveler left a rating score only Posted Aug 17, 2017 on Hotels
4 out of 5
by Michelle

This traveler left a rating score only Posted Aug 6, 2017 on Hotels
5 out of 5
by Greg

Location was ace .

Posted Aug 1, 2017 on Hotels
We had a great stay at Navona suites . Check in was a breeze . Room was ready early and staff very helpful. Room was comfy and location excellent . We booked and upgraded to a room overlooking the plaza Navona . €20 extra but worth it for the little views . Only down point is the check out time . 10:30 is far too early especially for a Sunday. This should be reviewed.
4 out of 5
Recommended
for Everyone
by A verified traveler from Beirut, Lebanon

Nice central hotel

Posted Jul 2, 2017
The hotel was perfect. Very central and close to touristic attractions and restaurants. Only downside is room size. I highly recommend it!
4 out of 5
Recommended
for Everyone
by A verified traveler

Amazing Location

Posted Jun 30, 2017
Located right in the Center of Rome. Very friendly and helpful staff. Rooms very clean and modern, a bit small but the location outweighs this.