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Reviews of Hotel Sagterra

2 out of 5
Hotel Sagterra
Andrea Papandreou 100, Naxos, Naxos Island

Reviews

6.8
Rating 10 - Excellent. 7 out of 45 reviews" "
Rating 8 - Good. 15 out of 45 reviews" "
Rating 6 - Okay. 15 out of 45 reviews" "
Rating 4 - Poor. 3 out of 45 reviews" "
Rating 2 - Terrible. 5 out of 45 reviews" "

7.8/10

Cleanliness

5.8/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Kirk

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was really expensive $220 a night after tax. The property was far away from the old town. We found a cockroach running in our room.
Stayed 2 nights in Aug 2023

10/10 Excellent

Megan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel, lovely clean and comfortable rooms, slept well. Air conditioned, good size wardrobe with hangers, safe in wardrobe. Plenty of sockets for charging/electricals. Good size shower with a wall mounted holder and good shower pressure. Good location, easy to walk to port, old town etc. Bus stop near by, tickets can be bought from the bakery a short walk down the road. Gorgeous flowers throughout, pool good size with loungers and again very clean. Breakfast was enjoyable with variety however quite often food was not restocked and no staff about to ask, best to get there early. There was a young lad there (sorry, can't remember his name) who was very friendly and interactive, helped us with maps, bus times etc. Overall we had a very enjoyable stay and it was very reasonably priced.
Stayed 5 nights in Aug 2022

8/10 Good

Christian

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Solid 4/5 for this location. Stayed here in August, 2022. Wifi was poor at best, definitely should be upgraded. First night the AC / mini split was broken, however they replaced it the next day. Patio was fantastic. Pool, and swim area was great. Grocery store was 100m away. Beach was a 7-8 minute walk, and the ferry port can be walked to / from in about 15-20 minutes. Overall, decent place to stay.
Stayed 6 nights in Aug 2022

6/10 Okay

Caitriona

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful hotel! Best for easy going travellers
It was a pretty hilarious experience... if you have a se se of humour you’ll be absolutely fine. The hotel is beautiful!! Super clean, comfortable, lovely balconies. Large rooms, gorgeous pool area and perfect sun chairs
Stayed 2 nights in Aug 2019

6/10 Okay

Anna, uk

Liked: Cleanliness, staff & service
Disliked: Room comfort
Super friendly but so basic
Clean and everything but so basic they don’t even have bedside lamps. Be warned it’s about 30 min walk up a steep hill to it as well
Stayed 4 nights in Jun 2018
Response from Expert on Aug 23, 2018
It is less than 10 minutes to go on foot.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Fine once we were there
The room was OK for the price - biggest problem was we were bumped the first night (despite having a confirmed booking) and put nearby in a basement room of a hotel without a pool so that was far from satisfactory. We weren't the only ones - we overheard other heated conversations and complaints so the hotel is either very unlucky or deliberately overbooking...

2/10 Terrible

Andrea, Canada

Disliked: Staff & service
Horrible service
Once we arrived the owner was extremely rude. She did not say hello. After waiting for about 20 minutes she told us they over booked our room and we were being moved to a different hotel for one night. Once back at sagterra the next. Iggy she was unpleasant again. The owner and her daughter never smiled once during our 4 night stay. I would not recommend this hotel to anyone, Naxos is such a beautiful island filled with lovely people but they are not at this hotel.

6/10 Okay

Holly, London

Liked: Cleanliness
Disliked: Staff & service, room comfort
V pretty but a bit unloved...
We stayed here for 6 nights with our 1 year old baby. The place is very pretty and the pool is great. The location is good too- not too far from the harbour at all. The owners however seem to have fallen out of love with the place - the owner is lovely when you talk to her but she is often not around and it's hard to find anyone sometimes...note to owner - you are great and people want to see this!! People will glow about your place if you make that happen. : )

6/10 Okay

MJm, New Zealand

Liked: Room comfort
Nice staff and room, a bargain
Had a nice stay here, a bit out of town, not too far but I hired a quad bike to make it easier. Nice hotel complex, lovely pool but a bit dirty. Lovely room on balcony with pretty flowers and the rooms are very spacious. An absolute bargain really!

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness
Ok
Ok. Nice room even tho we had som problems with the shower. Pool felt dirty. Nice breakfast!!
Stayed 3 nights in Jun 2023

6/10 Okay

Knut

Liked: Cleanliness, staff & service, room comfort
Stayed 15 nights in Jul 2022

8/10 Good

Eva

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

10/10 Excellent

Marie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trevligt hotell med bra läge!
Hotellet är bra beläget med gångavstånd till stranden, gamla stan och hamnen. Busshållsplats för bussar till andra stränder ligger bara 20 m från hotellet och en supermarket finns tvärsöver gatan. Hotellet är rent och fräscht och har en fin pool. Personalen är trevliga och hjälpsamma!
Stayed 4 nights in Jul 2022

6/10 Okay

Nina

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2022

8/10 Good

Silvia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Die Anlage ist sehr schön und gepflegt. Das Hotel liegt fußläufig zum Zentrum. Frühstück nichts Besonderes, in einem lieblosen Ambiente. Personal nicht vorhanden bzw. nicht besonders freundlich.
Stayed 4 nights in Aug 2021

8/10 Good

MARINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021

8/10 Good

WALTER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Från Sverige
Väldigt otrevligt bemötande från inkomsten, bild på det rummet vi fick fanns inte på hemsidan, Wi-Fi funkade inte på rummet, badrummet luktade mycket mycket hår rundom kring, hårda sängar hela rummet luktade mögel, kylskåpet funkade inte, frukosten väldigt dåligt.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness
Hotell med flott basseng område !
Romslige rom , men noe harde senger ellers ett flott basseng område og god gresk frukost
Stayed 4 nights in Jul 2019

10/10 Excellent

Dimitra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Παρά πολύ όμορφο ξενοδοχείο σε απόσταση 10 λεπτών από το λιμάνι του νησιού με τα ποδια
Stayed 4 nights in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 12 nights in Jul 2018

6/10 Okay

Karoline

Liked: Cleanliness, room comfort
Helt OK hotell i forhold til pris
Helt OK hotell. Fordeler var at frokosten var greit, det var basseng der og at rommene var grei. Minus var nok at det er litt å gå til både sentrum og stranden, samt at badet og spesielt dusjen var veldig liten. Savner også noe å henge ting på (badetøy, håndklær osv til tørk)
Stayed 10 nights in Jul 2018

6/10 Okay

GENEVIEVE

Liked: Cleanliness
Disliked: Staff & service, room comfort
Peut mieux faire
Rénovation SDB et mobilier à prévoir Petit dej très moyen Piscine et situation : bien Aucune connexion internet possible sauf à la réception.
Stayed 4 nights in Jul 2018

8/10 Good

EMMANOUIL

Liked: Cleanliness, property conditions & facilities, room comfort
Με λιγη προσπαθεια ακομα θα γινει παρα πολυ καλο.
Το ξενοδοχειο ειναι αρκετα καλο. Εχει μια πολυ ομορφη πισινα και γυρω χωρο απο τη πισινα. Ειναι πολυ καθαρο. Τα δωματεια ειναι ανακαινισμενα. Πρεπει να αλλαξουν τις πετσετες ειναι σαν γυαλοχαρτο. Επισης κοπηκε το ρευμα δυο φορες στο δωματιο ενω το υπολοιπο ξενοδοχειο ειχε ρευμα. Τη πρωτη φορα ηταν ανοικτη η ρεσεψιον και το εφτιαξαν αλλα την επομενη μερα κοπηκε στις 1 τα ξημερωματα και η ρεσεψιον ηταν κλειστη και δεν υπηρχε ενα τηλεφωνο να επικοινωνησω. Το ρευμα το εφτιαξαν στις 8 το πρωι. Θεωρω οτι για μια τιμη κοντα στα 80 ευρω η βραδια πρεπει αυτα τα πραγματα να τα φτιαξουν.
Stayed 5 nights in Jul 2018

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Room was nice. Reasonable price. Breakfast nothing great just very basic stuff also you can only get breakfast after 8:00 (which I think is quite late). The stuff was helpful. Lots of cockroaches around unfortunately, also spiders in the room. Had trouble with lack of hot water one day but it was fixed right away. Super market right across the street. All in all it's ok if you're not afraid of bugs and just look for the basics.
Stayed 4 nights in Jun 2018

6/10 Okay

Madelen

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Bad service
The room is nice and the location is ok, about 15 minutes to city. But the service... We didn’t even get a welcome at reception, no information, no nothing. There is no pool towels, but the pool is ok. The breakfast is mediocre, no veggies, only some bread and marmelade. The shower sometimes run out of hot water. Even though this Hotel has potential we really can’t recommend it. Naxos however is friendly and picturesque, good food, nice beaches and welcoming people.
Stayed 4 nights in Jun 2018

8/10 Good

Moa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ett mysigt hotell som passar den enkla människan
Vi bodde på Sagterra i en vecka i ett av deras dubbelrum med utsikt över poolen. Inredningen var spartansk men rummet hade det nödvändigaste. Detta hotell är ju familjeägt som mycket annat är i Grekland och det var väldigt mysigt och lugnt! Trots en del svår kommunikation med personalen som dessvärre inte pratar mycket engelska, kunde vi genom deras dotter förmedla önskemål och fixa incheck och utcheck. Frukosten är inte att hurra över men det är FRUKOST. Fanns juice, kaffe, te, bröd, yoghurt, ägg och flingor och lite sötbröd. Vill man ta sovmorgon finns ett underbart frukostcafé inte alls långt ifrån hotellet som heter Heavens Café! Jättegott och supertrevlig personal. Hotel Sagterra är ett budgethotell men med en lugn aura och som ändå har det mesta, otroligt skönt med pool och städning samt nya handdukar varje dag.
Stayed 7 nights in Sep 2017

8/10 Good

Fabrizio

Liked: Cleanliness, staff & service, property conditions & facilities
Fabrizio
Bagno troppo piccolo e quai mai nessuno alla reception. Per il resto, bello, tranquillo, pulito, colazione adeguata al prezzo, bella piscina, vicino alla spiaggia
Stayed 4 nights in Aug 2017

10/10 Excellent

SOTIRIOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2017

10/10 Excellent

ZISIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

10/10 Excellent

ZISIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Πολυ καλο!
Υπέροχο μερος ,πολύ καθαρο ,το δωματιο ηταν πολύ ανετο και καθαρο. Ο ιδιοκτητης ηταν εξυπηρετικος και με γνωσεις της ιστοριας της Ναξου.
Stayed 1 night in Jul 2017

10/10 Excellent

stig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2017

6/10 Okay

Verified traveler

Hübsche Anlage mit meist einfachen Zimmern
Das Hotel wird von einer Familie geführt. Man ist bemüht, aber nicht herzlich. Die Lage ist stadt- und strandnah, die meisten Zimmer sind landestypisch einfach eingerichtet, aber es ist sauber. Dass das warme Wasser mal etwas länger braucht oder sogar mal vorübergehend ausgeht ist ebenfalls landestypisch. Dass der Pool gegen Ende unseres Aufenthalts grün war, fanden wir etwas unappetitlich. Es dürfte sich lediglich um unbedenkliches Algenwachstum gehandelt haben, aber offensichtlich bestand am Ende der Saison kein Interesse mehr, dies zu ändern. Im Vorjahr war das ebenso gewesen.Das Frühstück ist überdurchschnittlich gut. Besonders der griechische Joghurt mit Honig, die frische Melone und die leckeren Minicroissants findet man nicht überall. Es ist sehr angenehm ein Zimmer mit Miniküche und ein Frühstück zu haben. Die Zimmer wurden täglich gereinigt, die Bettwäsche einmal wöchentlich, die Handtücher täglich gewechselt. Die Miniküche ist allerdings häufig spartanisch ausgestattet. Bei uns gab es kein einziges Messer. Naxos ist ein Traum von Fleckchen. Die Kombination von flachem Strand mit feinem Sand Richtung Südwesten, Hafenpromenade Richtung Sonnenuntergang, einem Labyrinth an hübschen Gassen, leckeren Restaurants mit Blick auf den Hafen und ganz vielen kleinen Läden ist perfekt. Die Preise auf Naxos sind mäßig, die Urlaubsgäste eine gepflegte Mischung aus aller Welt.

6/10 Okay

NEKTARIA, ΠΕΙΡΑΙΑΣ

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
ΟΔΥΣΣΕΙΑ
ΞΕΚΙΝΗΣΕ ΣΤΡΑΒΑ ΛΟΓΩ ΤΗΣ ΜΗ ΕΠΙΒΕΒΑΙΩΣΗΣ ΑΠΟ ΤΟ HOTELS.GR TΗΣ ΚΡΑΤΗΣΗΣ ΜΟΥ ΜΕ ΑΠΟΤΕΛΕΣΜΑ ΤΟ ΠΡΩΤΟ ΒΡΑΔΥ ΝΑ ΜΕ ΠΑΝΕ ΣΕ ΑΛΛΟ ΞΕΝΟΔΟΧΕΙΟ

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service

4/10 Poor

Anna-Maria, Κρητη

Disliked: Staff & service, property conditions & facilities
Το δωμάτιο ήταν ανακαινισμένο και άνετο όμως οι ιδιοκτήτες ήταν συχνά μη εξυπηρετικοί. Ιδιαίτερα η ιδιοκτήτρια ήταν αγενής, καθόλου φιλική και απαντούσε με το ζόρι στο καλημέρα μας ...

8/10 Good

VASILEIOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Ture, Naxos

Disliked: Cleanliness, staff & service, room comfort
ok, men inte mer.
Mycket bra pool men rummen var lite slitna och frukosten var begränsad. Prisvärt.

2/10 Terrible

Nathalia, london

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Para que nadie vaya, una experiencia horrible.
El dia que llegamos mi madre y yo estuvimos esperando una media hora porque no habia nadie en recepcion, estuvimos llamando y nadie contestaba, nos empezo a entrar el panico al ver que aquello parecia abandonado, la recepcion parecia que la hubieran saqueado, papeles por el suelo, desordenada y sucia, colgare una foto para que lo veais. Despues de haber preguntado abunas personas de una tienda de los alrededores que al final pudieron ponerse en contacto con el señor de recepcion, nos dice que estaba durmiendo, que fueramos a la habitacion, mi madre y yo ya angustiadisimas decidimos ir a buscar otro hotel a pesar de que en este tuvieramos dos dias reaervados y de estas pagado.

2/10 Terrible

dboris, κρητη

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Εξωτερικός χώρος πολύ ωραίος, τα δωμάτια είναι κάτω του μετρίου.

6/10 Okay

M, Sthlm

Liked: Cleanliness
Disliked: Staff & service, room comfort
Nöjda men...
Mysigt familjeägt hotell i halvbra läge. Frukosten godkänd (inte mer) och personal som upplevdes lite förvirrade. En del saker fungerade inte på rummet vilket gjorde att vi var tvugna att tjata en del. Hade markterass precis vid poolen, rekomenderar att ni säkerställer rum på andea våningen!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slidt, misligeholdt hotel, med ringe service!
Som udgangspunkt føler man sig fanget, når man på forhånd har betalt for hele perioden. Hvis hotellet ikke lever op til det forventet, kan man ikke bare finde noget andet, uden at miste pengene. Vi var ikke tilfreds med de to første værelse vi fik anvist, fordi det ikke var køkkenfaciliteter som vi havde bestilt. Tredje tilbud så vi os nødsaget til at acceptere, med tekøkken og pæn stor terrasse mod haven - mod at vi betalte yderligere 20€ ekstra pr. dag. Men kvaliteten var meget ringe. Køleskabsdøren hang skævt, og man måtte hele tiden trykke den ind. Bruseren måtte vi snurre fast til vinduet med hårelastikker, for at kunne tage et brusebad, når der ellers var varmt vand. Vi havde opgivet at klage. Vi rykkede i 4 dage for en ny pærer i en af lamperne. Swimmingpoolen var også meget misligholdt. Det var umuligt at se bunden, fordi vandet var så uklart og grumset. Man kunne lige ane bunden, som var fyldt med grus og snavs. Det skal retfærdigt nævnes at der ellers var pænt rent på hotellet. Rengøringspersonalet gjorde et flot stykke arbejde. Man var også gået i gang med at renovere værelserne. Det var noget helt, helt andet - meget flot kvalitet og med helt nye badeværelser. Når de når igennem alle værelserne kan det blive et ganske godt hotel. Også fordi det faktisk er et meget hyggeligt hotelkompleks, i den traditionelle græske byggestil - der skal blot være en bedre service på hotellet, mere personale og så skal kvaliteten af værelserne som sagt forbedres radikalt.

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Family hotel that can improve
Our impression is very much like other guest has stated...- Poor English Skills, funny is that there is a foreingn language school just arround the corner... - Tried to give us a two bed room even if we booked a three bed room, waiting for the room to be ready took for ever....- WiFi is not working, many of the guest complained without anay action....Sorry to say but better hotels exists in the near sourrounding....

8/10 Good

Berit m familj

Liked: Cleanliness, property conditions & facilities
Mysigt hotel, med fin pool och ca 10 min gångväg till bra restauranger.