Ratings based on 24 Verified Reviews

4.0 out of 5
75% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
for Everyone
by A verified traveler from Nicaragua & Trinidad

Service Sells

Posted Apr 13, 2016
Pros: Customer Service. Security. Courtesy. Cleanliness. Front desk staff. Check in.
Cons: Overall maintenance but that is management's call.
Location: VeroPeso, Mercado Municipal, Parks, The Basilica de Nazare , Mangal das Garcas, Albatroz, Dom, Black Sir, London restaurants and bars and more walking
We were totally impressed by the courtesy, helpfulness, great level of customer service by the staff. Both my wife and I only spoke Spanish and English and yet there seemed to be no language barrier. Yes some staff spoke English. From the Security, Doormen, Waiters, Maids, Maintenance (we had a little problem with our room safe) and the Front Desk Staff, service was impeccable. Special thanks to Yasmin who NEVER missed a beat when we presented ourselves to the front desk. When we went out at nights and were ready to return we were told to call the Hotel and they would send a taxi to bring us back. Breakfast was an excellent variety and tasty even though simple. We are surely going back there on our next trip to Belem later this year.
4 out of 5
for Families
by Blaine B.

Nice place to stay

Posted Aug 30, 2015 on Orbitz
Great location and a very nice hotel. It has a good restaurant in it, the staff was friendly, the rooms were clean and the location was right in the heart of the city.
4 out of 5
for Everyone
by A verified traveler from A traveling man

Close to downtown

Posted May 11, 2015
Pros: Clean, friendly
Cons: The room was a little bit old; but it was clean
Location: Anything that Belem has to offer is within a 10 minute taxi ride.
Clean hotel, friendly staff, great food, average amenities.
1 out of 5
by A verified traveler from Albuquerque, NM, USA

Old hotel that needs to be completely overhauled

Posted Apr 29, 2015
Pros: The breakfast and the staff.
Cons: The whole hotel needs a remodel.
I chose this hotel because of the brand name Crowne Plaza. It is an old hotel. The only nice thing is the lobby. The hallways are dark and narrow. The rooms are old and the paint is chipping off the walls. The room had tile on the floor instead of a rug. The high price and the hotel name do not match the hotel experience. And the rating of 3.9 on expedia is COMPLETELY misleading. Unfortunately I think this is one of the better hotels in Belem.
4 out of 5
for Everyone
by Carlos from London UK

Great Place

Posted Apr 11, 2014
Pros: Reception, the food and location
Cons: Cleaness of the room
Location: Great palce to be and easy to find a taxi, near everything
The hotel, was very good. The staff and in special Marcelo, he made sure things would work accordingly. The food was great, transport and location is the best in the city of Belem. I wll return for sure and wouldlike to Marcelo been promoted as manager for He has done the job of a manager. CROWNE PLAZA BELEM, GREAT PALCE
5 out of 5
for Everyone
by Sue from Alexandria, VA

Comfortable city hotel

Posted Jan 12, 2014
The Crowne Plaza Hotel in Belem is a new hotel, and therefore very comfortable with well-functioning Air Conditioners in the rooms. The front-desk staff (specially Camilla) spoke English and were pleasant and helpful. The breakfast buffet is superlative, with many cooked items, deli meats, breads, etc. and an omelet station where you can have an omelet 'made to order' by choosing the ingredients you want. Many fresh fruits and at least 3 fruit juices were offered daily. They were very efficient to launder a couple of items for us, and return them to us in a few hours. We had one dinner at the hotel. It was difficult to order in English. We didn't get the appetizer we ordered, and the waiter wasn't familiar with the usual cocktails, but clearly the cook is excellent because the filet mignon was done medium rare and very good!
2 out of 5
for Everyone
by Max from Switzerland

Good 3 star hotel...

Posted Feb 24, 2013
Pros: None I was expecting a 5 star hotel
Cons: It was not a 5 star hotel
Location: Ok
In my views it is Not a 5 star hotel , I would say more likely a 3 star....!! The restaurant it is good only for breakfast ....not for lunch or dinner...!
4 out of 5
for Everyone
by A verified traveler from São Paulo

Excelente localização e ótimo serviço

Posted Jul 26, 2017
Pros: localização
Location: Próximo a Basilica de Nazaré e Teatro da Paz (ambos a 10 minutos de caminhada).
Localizado perto das principais atrações e em via de fácil acesso, tem todas as amenidades necessárias para uma boa estada, incluindo uma piscina com uma bonita vista da cidade. Não é luxuoso mais oferece o necessário com ótimo serviço
5 out of 5
by Adriane

Ótimo atendimento

Posted May 16, 2017 on Hotels
Fui a trabalho, todos os funcionários muito solícitos, atendimento rápido tanto no check-in quanto no checkout.
4 out of 5
by Taciana

Hotel chiroso

Posted May 12, 2017 on Hotels
Mto bom hotel, localização perfeita e atendimento nota 10