Ratings based on 253 Verified Reviews

4.2 out of 5
77% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Very nice, good for relaxation

Posted Apr 18, 2018
My friend and I spent one night at this hotel. We were lucky enough to wake up early and catch the sunrise from our balcony!! The hotel is very clean, the onsen is excellent and so is the pool facility.
Comment from Hotel Management
May 18, 2018 by Hilton Odawara Resort & Spa, Hotel Management
Thank you for staying at the Hilton Odawara Resort & Spa and very pleased to know that you enjoyed your stay with us. Hilton Odawara Resort & Spa is set in a stunning location between the Hakone Mountains and Sagami Bay. Pamper yourself in the spa featuring 11 hydrotherapy hot spring pools. Swim laps in the 25-meter indoor pool or soak up the sun by the outdoor pool. Play golf on the hotel’s 18-hole putting golf course or score a strike at the bowling alley. We also have a fitness center and picturesque outdoor tracks. We will continue our best efforts to provide the best service for the guests and look forward to welcoming you again in near future.
5 out of 5
by Kenshin

Recommend for active people.

Posted Jan 8, 2018 on Hotels
Facilities for sports and fitness are very substantial. Ideal for active family members. It is not suitable for people who want to spend quietly and slowly. The quality of the employees is Hilton Honesty. The quality of the restaurant is normal (do not expect too much).
Comment from Hotel Management
Jan 16, 2018 by Hilton Odawara Resort & Spa, Hotel Management
Thank you very much for staying at Hilton Odawara Resort & Spa. We are very happy to hear that you enjoyed our facilities. Pamper yourself in the spa featuring 11 hydrotherapy hot spring pools. Swim laps in the 25-meter indoor pool or soak up the sun by the outdoor pool. Play golf on the hotel’s 18-hole putting golf course or score a strike at the bowling alley. We also have a fitness center and picturesque outdoor tracks. We look forward to welcoming you back soon!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 16, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 23, 2017
Very reliable hotel - stayed here many times and never fails.
Comment from Hotel Management
Dec 13, 2017 by Hilton Odawara Resort & Spa, Hotel Management
Thank you for your review, and I am pleased that the staff were very accommodating and ensured that you had a lovely stay and catered for your needs. We hope to see you again in the near future.
5 out of 5
by David

What a wonderful experience!

Posted Oct 30, 2017 on Hotels
Impeccable hotel, great facilities, superb service. I’ll go back there again and again.
Comment from Hotel Management
Nov 7, 2017 by Hilton Osaka, Hotel Management
Thank you for staying at the Hilton Odawara Resort & Spa and my sincere appreciation to your comments on the Tripadvisor. As your satisfaction is extremely important to us, we all are committed the best quality of service and products along with the Hilton Hospitality and look forward to welcoming you again in near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Consistent high standards throughout

Posted Oct 20, 2017
Pros: Standards were consistently high. All the staff seemed to do and say the same things, so we were never unsure or confused.
Cons: Is there a way of stopping groups who occupy several rooms from using one bedroom for late night socialising? An hourly patrol perhaps?
Location: Plenty to do at the hotel, or the hourly shuttle bus to Odawara station is starting point for trips into Hakone region - walking, nature, volvano, lak
Staff were all very helpful and polite, food all of high standard; lovely room, with great views of the bay and plenty of space. We loved the warm indoor and outdoor swimming pools. The hotel itself seemed large and airy, with plenty of areas to relax in, both outdoors and indoors.
Comment from Hotel Management
Oct 31, 2017 by Hilton Odawara Resort & Spa, Hotel Management
Thank you for staying at the Hilton Odawara Resort & Spa last week and my sincere appreciation to your comments on the Trip Advisor. Great that you enjoyed our service and facilities inclusive of our location the magnificent view overlooking Sagami Bay. Rejuvenate in the Bade Zone in one of the hydrotherapy hot spring pools. Swim lengths in the 25-meter indoor poor or indulge with a Japanese treatment at the spa. Refuel at the Restaurant Aquafé serving up sandwiches and pasta dishes. I am pleased to hear that you were satisfied with your overall stay with us and I will certainly share your warm comments with our team members.
5 out of 5
Recommended
for Everyone
by A verified traveler from SF

wonderful place!

Posted Aug 23, 2017
Pros: the rooms, and available activities of the facility!!
Cons: bring down the prices for the buffet a bit
Location: odawara castle
the buffet was a bit pricey but very nice!! There we many activities and the staff were super nice and polite! It is a wonderful place to bring your children! We will definitely go there again!!
Comment from Hotel Management
Sep 5, 2017 by HIlton Odawara Resort & Spa, Hotel Management
Thank you very much for staying with us at the Hilton Odawara, and thank you very much for taking your valuable time to give us your thoughts. Hilton Odawara Resort & Spa is set in a stunning location between the Hakone Mountains and Sagami Bay. Pamper yourself in the spa featuring 11 hydrotherapy hot spring pools. Swim laps in the 25-meter indoor pool or soak up the sun by the outdoor pool. Play golf on the hotel’s 18-hole putting golf course or score a strike at the bowling alley. We also have a fitness center and picturesque outdoor tracks. We will continue our best efforts to provide the best service for the guests and look forward to welcoming you again in near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel. Awesome staff

Posted Jul 17, 2017
Pros: Service is the best I have experienced.
Location: Sea front and relaxing environment
This resort has a lot of facilities. It even has a bowling alley. Service is top notch. Special mention to Mr Narita at the conceirge who assisted us and went the extra mile is helping us with our logistics. Well Done!!!
Comment from Hotel Management
Aug 4, 2017 by HIlton Odawara Resort & Spa, Hotel Management
Thank you for staying at the Hilton Odawara Resort & Spa and very pleased to know that you enjoyed your stay with us. Relax at Hilton Odawara Resort & Spa in a beautiful setting between the Hakone foothills and Sagami Bay, the hotel is located only 60 minutes from the bustling city of Tokyo. We will continue our best efforts to provide the best service for the guests and look forward to welcoming you again in near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Long Beach, CA

Very nice stay

Posted Jun 28, 2017
Very nice hotel - somewhat out of the way location with amazing views of ocean. Hourly shuttles into town (20 minute ride) made it easy to get there and back. Loved the Japanese style western rooms..essentially a western mattress on a raised platform, with Japanese inspired furniture and decorations. Staff was top notch!
Comment from Hotel Management
Jul 7, 2017 by Hilton Odawara Resort & Spa, Hotel Management
Thank you for your detailed review of Hilton Odawara Resort & Spa and we appreciate you taking the time to provide us with your feedback. I am glad to read that our team were able to show you their usual generous Japanese hospitality. Hilton Odawara Resort & Spa is set in a stunning location between the Hakone Mountains and Sagami Bay, just 30 minutes by bullet train from the bustling city of Tokyo, Japan. Only a 5-minute ride to Nebukawa Station or a 20-minute ride to Odawara Station by our complimentary hotel shuttle. We look forward to welcoming you back again on your next visit to Hakone area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing!

Posted Jun 26, 2017
The amenities were all great! Loved the pool and spa ! Food was great! Rooms were comfortable. I would come back again!
Comment from Hotel Management
Jul 3, 2017 by Hilton Odawara Resort & Spa, Hotel Management
Thank you for returning to Hilton Odawara Resort & Spa and we appreciate your detailed review of the hotel. I am delighted to hear that you were satisfied with the spa and that you enjoyed our dining experience. Pamper yourself in the spa featuring 11 hydrotherapy hot spring pools. Swim laps in the 25-meter indoor pool or soak up the sun by the outdoor pool. Certainly hope you will choose to stay with us again on your next visit to Odawara.