Ratings based on 265 Verified Reviews

3.8 out of 5
76% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from maine

Great hotel! Dog Friendly!

Posted Jan 16, 2017
We've stayed here several times! Always a good visit and wonderful to be able to bring the dog!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jan 16, 2017
Beautiful surroundings. Nice hotel. Only downfall, I had to pay $12 a day for parking
3 out of 5
by A verified traveler from Pennsylvania

Close to Boston and tons of stores.

Posted Jan 14, 2017
We arrived in the middle of a snow storm, and to the hotel's credit their grounds were being plowed and salted continuously. Our room was very comfortable, and there was a nice gym and indoor pool with attached hot tub. My only real issue was with the employees. One of the waiters was incredibly snobby. If I'm paying an additional $150 for dinner on top of what I paid for the room, then I'm expecting to be treated very well. Instead I was scoffed at by the help because they have an attitude problem. I also shouldn't have to ask more than once to have coffee creamers brought to my room in the morning. My wife called the desk two times, and nobody ever showed up. Lastly, my three year old wanted hot chocolate and I was told that it wasn't included with the room. Staff never even offered to add it to the bill. They just didn't bring it. They treated my family as if the hotel was too good for us and that we couldn't afford it. I will absolutely not be giving them my business again.
2 out of 5
by A verified traveler from new jersey

Poor service

Posted Jan 9, 2017
Pros: The food in the restaurant was actually pretty good.
Cons: All of the above!
Location: It's Boston! There's a lot to do!
We had a two night stay here. The staff was not particularly friendly or helpful, the room was not cleaned between nights, service in the restaurant was terrible, the water pressure in the shower was awful, and the bed (especially the pillows) was uncomfortable. Other than that
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 20, 2016
Friendly Staff. Very clean, disabled bathroom excellent.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 18, 2016
Clean, comfortable, near family, will stay here again and again.
4 out of 5
Recommended
for Everyone
by A verified traveler from C

Nice hotel easy access to main arteries

Posted Nov 28, 2016
Cooperative staff. Responsive to special requests.
3 out of 5
by A verified traveler from US

Heat did not work

Posted Nov 27, 2016
Fire alarm went off and heat did not work-and they did not make up for it- room size was nice
5 out of 5
Recommended
for Everyone
by A verified traveler from Albany, NY

Posted Nov 20, 2016
Pros: The location and value.
Cons: Nothing
Location: Location was great, very close to Beth Israel Deaconess Hospital where we had to go the next day.
Very good. We enjoyed the restaurant very much. The convenience of parking was excellent.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Easy access off highway

Posted Nov 20, 2016
The staff very friendly. The hotel room a little dated but very clean.