Close to Boston and tons of stores.
Posted Jan 14, 2017
We arrived in the middle of a snow storm, and to the hotel's credit their grounds were being plowed and salted continuously. Our room was very comfortable, and there was a nice gym and indoor pool with attached hot tub. My only real issue was with the employees. One of the waiters was incredibly snobby. If I'm paying an additional $150 for dinner on top of what I paid for the room, then I'm expecting to be treated very well. Instead I was scoffed at by the help because they have an attitude problem. I also shouldn't have to ask more than once to have coffee creamers brought to my room in the morning. My wife called the desk two times, and nobody ever showed up. Lastly, my three year old wanted hot chocolate and I was told that it wasn't included with the room. Staff never even offered to add it to the bill. They just didn't bring it. They treated my family as if the hotel was too good for us and that we couldn't afford it. I will absolutely not be giving them my business again.