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Reviews of Imperial 400 Motor Inn

2 out of 5
Imperial 400 Motor Inn
644 W Broadway Street, Needles, CA

Reviews

5.4
Rating 10 - Excellent. 10 out of 96 reviews" "
Rating 8 - Good. 18 out of 96 reviews" "
Rating 6 - Okay. 24 out of 96 reviews" "
Rating 4 - Poor. 15 out of 96 reviews" "
Rating 2 - Terrible. 29 out of 96 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

5.6/10

Amenities

5.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Jessica

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
Bed broken , key didnt work , very unclean, beer bottles in room , gross shower , non english speaking staff, no batterys in remote
Stayed 2 nights in Sep 2020

2/10 Terrible

Verified traveler

Stayed 3 nights in Sep 2020

2/10 Terrible

Verified traveler

Traveled with family
We traveled miles just for them to tell us there were no rooms available!!!!!!😠😠😠😠
Stayed 1 night in Jul 2020

2/10 Terrible

Mercedes

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HUID
Cuando llegamos, la persona que supuestamente debía estar en la oficina, estaba en un bar cercano tomando cervezas. Tuvimos que ir a ese bar para preguntar si sabían quién era la persona responsable de este motel. Cuando por fin conseguimos hacer el Check-in, esta persona nos dijo que podía haber insectos en la habitación porque habían estado haciendo reparaciones de fontanería recientemente. Efectivamente, cuando entramos, todo estaba lleno de cucarachas (baño, habitación, etc.) Cuando volvimos a la oficina, esta persona ya había cerrado (se supone que hay atención 24 horas). Decidimos irnos de allí y buscar otro motel en la misma localidad. El Motel Imperial 400 Motor Inn es una auténtica MIERDA. Es un lugar SUCIO y lleno de CUCARACHAS. ¡NO VAYÁIS!
Cucaracha
Cucaracha
Cucaracha
Cucaracha
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We found dead bugs in the bathtub and live ones I had to crush. The floor was not that clean with no attention to details. The whole room plus bed was outdated.
Stayed 1 night in Jan 2020
Response from KT on Jan 29, 2020
We thank you for valuable feedback, we have taken into consideration your concerns. We apologize for inconvenience caused to you.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
Cozy& comfortable feeling, nice sized room , quiet
Stayed 1 night in Jan 2020
Response from KT on Jan 29, 2020
Thank you for your valuable feedback and hope to see you soon

6/10 Okay

Verified traveler

Stayed 1 night in Jan 2020
Response from KT on Jan 29, 2020
We thank you for valuable feedback

6/10 Okay

James

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Not the worst place
Manager was a joy she was friendly helpful and attentive Great job
Stayed 1 night in Oct 2019
Response from KT on Dec 13, 2019
Thank you for valuable feedback, hope to see you again soon

4/10 Poor

Verified traveler

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
bring your own stuff
Insects throughout room on the walls, floor, bathroom and on the beds. Towels looked like mechanics rags...literally. table had dirty streaks, T.V. didn't work. you're lucky if you get a room with functioning lights as well. If you decide to stay here after reading this, be sure to bring the following items: 1. your own bedsheets 2. insecticide 3. windex 4. towels 5. alcohol wipes the pool is closed not for the winter it's being rebuilt. think cabin in the woods ...then it won't be so bad. Upside: the reception lady was very polite
Stayed 2 nights in Nov 2019
Response from KT on Nov 30, 2019
We thank you for valuable feedback, we have taken into consideration your concerns. We apologize for inconvenience caused to you.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Really bad service. Room was full with cockroaches and also there is bedbugs. I am doing this review because this might help improve the place. Really unhappy.
Stayed 2 nights in Nov 2019
Response from KT on Nov 30, 2019
We thank you for valuable feedback, we have taken into consideration your concerns. We apologize for inconvenience caused to you.

2/10 Terrible

Disappointment, Arizona

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The room needs remodeling, beds, walls, base boards. Bad ordor n big roaches, windows not secured. Unsafe...😔👎
Stayed 2 nights in Oct 2019
Response from KT on Nov 30, 2019
We thank you for valuable feedback, we have taken into consideration your concerns. We apologize for inconvenience caused to you.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DISHONEST AND UNPROFESSIONAL
Do NOT recommend this place! Place is absolutely disgusting and the lady there was rude. My husband is away for the military and I was driving with family. I asked him to book my hotel for me because everyone was sleeping in the car. After pulling up, I realized it was a sketchy area. I went up to the window to ask her for a refund and told her I had to leave. Never once did I step foot into that room. Well after doing research I realized that she checked me in and out of the room. I lost the money for this two queen sized beds. Lots of nasty reviews of this place anyways!
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveler

Disliked: Staff & service
I booked this hotel with hotels.com & when i got there, it had been sold to someone else.
Stayed 1 night in Aug 2019

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

2/10 Terrible

evelyn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terable
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place Is good for sleeping The room is clean
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicer interior than expected
The room was nicer than I anticipated. The room had nice furniture and wood flooring which gave it a much better overall feeling. The only con was it being located by a railroad track/yard which wasn't loud or anything just unsightly.
Stayed 1 night in Mar 2019

6/10 Okay

James

Liked: Room comfort
Never again....
Manager charged me even though it was prepaid and I was using a free night. Cockroaches in room.....Needles is not the best place in the world to stay
Stayed 1 night in Dec 2018

6/10 Okay

T,S, Torrance,CA

Liked: Cleanliness, staff & service
Inside was remoded & clean but night time was so many small cochroach inside bath room may came up & out from drain hall. Otherwize OK.
Stayed 1 night in Nov 2018

2/10 Terrible

Serhat

Disliked: Cleanliness, property conditions & facilities, room comfort
You like cockroaches?
It was the worst cheap motel experience. Cockroaches were all over the bathroom area.
Stayed 1 night in Nov 2018

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

4/10 Poor

Ajayindra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good for fun family
Not at all clean and surrounding was not safe
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveler

Stayed 2 nights in Oct 2018

8/10 Good

Nancy, Las Vegas

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Nancy, Las vegas

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Lorie, San Bernardino Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convient location and staying there a pleasure, thank you.
Stayed 1 night in Aug 2018

6/10 Okay

Nuno

Liked: Cleanliness
Stayed 1 night in Aug 2018

6/10 Okay

Zhitong

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
I wish that the AC could have been on before we moved in. The room was too hot to sleep.
Stayed 1 night in Jul 2018

4/10 Poor

Jack, Albuquerque, NM

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Minimal hotel. didn't have ice and no coffee.
Stayed 1 night in Jul 2018

10/10 Excellent

Aaron, Needles CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got in late. Check in was fast and friendly. Room was a bit hot but it cooled off fast with AC.
Stayed 1 night in Jun 2018

6/10 Okay

Eric

Liked: Cleanliness, staff & service
Parking lot
Would be a lot better and a sense of feeling it’s safe with a parking lot that’s brightened up.
Stayed 1 night in May 2018

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good rooms. Good price.
Nice rooms.
Response from Management on May 15, 2018
Thanks for your feeback. We are glad to hear that you enjoyed your stay at our property.

4/10 Poor

Laura

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
Stayed 1 night in May 2018
Response from Management on May 15, 2018
We appreciate your feedback. We are sorry to hear that you had a disappointing experience at our property. We will work hard to improve the overall guest experience. Thank you

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for the money.
Clean comfortable room. Staff was very friendly.
Response from Management on May 8, 2018
Thank you for your feedback. We are glad to hear that you enjoyed your stay at Imperial.

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, convenient to where I was going. Very friendly staff.
Response from Management on May 8, 2018
Thank you for your feedback. We are glad that you enjoyed your stay at Imperial

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid if you want sleep
Some tweaks were in the room above me. They kept me awake until 4 am. Repeated complaints to management fell on deaf ears. I was awakened at 6:30am to people talking about their experiences of getting high. Their voices came through the bathroom window that did not completely close. Terrible place.
Response from Management on Apr 17, 2018
Thanks for your feedback. We are taking measures to address the issue. We appreciate your stay and will do everything to make guest experience better.

4/10 Poor

Clark

Disliked: Staff & service, property conditions & facilities
No service an the did not get cleaned at all.
Response from Management on Apr 21, 2018
We appreciate your feedback and will work hard to provide best guest experience.

4/10 Poor

Deana

Disliked: Cleanliness, property conditions & facilities, room comfort
I didn't even check in. Photographs online must be old ones. I decided from the parking lot to eat it on my reservation and go somewhere else.
Response from Management on Apr 17, 2018
Thanks for the feedback. Some of our rooms are renovated with new beds, flat screens etc and the rest are in the process of renovation. It is unfortunate that you did not check in.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible stay
I would say you should not represent this type of hotel , it to be updated and cleaned , and exterminated of bed bugs.
Stayed 6 nights in Feb 2018
Response from Management on Apr 17, 2018
Thanks for your feedback. We have replaced all the beds with new ones.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cancelled reservation with no warning
I had booked this hotel through Expedia for a weekend getaway. When we arrived and I went to check in, the lobby stunk of cigarette smoke, there was no one at the front desk, and when someone finally did come out, they casually informed me that they had been overbooked and my reservation meant nothing. Definitely would not ever book there again.
Stayed 2 nights in Feb 2018

6/10 Okay

Raymundo

Disliked: Cleanliness
This place is cheap and clean
The rooms were clean and newly remodeled. The beds were clean however they must have used a cloth that had not been rinsed. The table had a grime on it from what they wiped it with. The place must be used to house locals. People were coming in and out from town. Everyone kept to themselves and did not bother us. I would recommend staying here if you are looking for somewhere cheap.
Stayed 1 night in Feb 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
We checked in late to the motel and saw a really dirty bathroom. There were also stains on the fabric chairs. We didn't bother to change a room since it was very late. Wouldn't recommend this place.
Stayed 1 night in Jan 2018

2/10 Terrible

Carl

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unacceptable!,
This place is a sleazy dump! The neighborhood is in depression and clearly unsafe. There was no one to admit me. It should never have been on any list as acceptable.
Stayed 1 night in Oct 2017

2/10 Terrible

ken

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusted
The whole place was filthy . And the window could not be locked. The clerk was sick and coughing on me.a truly horifying experience.
Stayed 1 night in Sep 2017

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Experience
I arrived at 3:05 .Office was locked and empty. I rang button outside door 4-5 times no response. I called motel number and could hear it ringing outside but still no response. after 25 minutes of waiting in near 100 degree temperature I left written note and put in drop key slot telling them I was cancelling reservation and was not pleased. Finally reached by phone at another hotel I found in town and lady said she was sleeping earlier .
Stayed 1 night in Sep 2017

8/10 Good

Ivo

Liked: Cleanliness, staff & service, property conditions & facilities
Great value.
Stayed 1 night in Aug 2017

6/10 Okay

Verified traveler

Disliked: Room comfort
What should you expect?
I was able to sleep but there weren't enough pillows. I shouldn't complain because it was the cheapest hotel in town and what should I really expect.
Stayed 1 night in Aug 2017

2/10 Terrible

Bill

Disliked: Property conditions & facilities, room comfort
Hotter 'n Hades.
It was 115 degrees outside, the rooms had window a/c units that were shut off. Room was unbearably hot, stifling to be honest. We cranked up the a/c. It had been so hot in room the towels felt like they had just come from a high heat dryer. We left for 4 hours, room was still hot, a/c was putting out lukewarm air. Laid in bed and sweat just poured out. Managed to sleep somehow, in morning a/c finally got cold and room was ok. Not going back.
Stayed 1 night in Jul 2017

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dog friendly hotel...BUT....
Owner provided great customer service however hotel is infested with bedbugs unfortunately and roaches. Once we informed/showed the owner of the problems she offered us a new room, which we declined due to the fact we had 2 rooms at that hotel, and both rooms had severe problems. They were a dog friendly hotel however.
Stayed 2 nights in Jul 2017

2/10 Terrible

Ivonne, Coachella, CA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty, Hot, Scary!
Im so sorry to leave this review but I wouldn't want anyone going through what my family and I went through! The place looks more like apartments than a hotel. The pool is empty to begin with IN THE MIDDLE OF SUMMER! As were heading to a room there's all these people opening their doors to look at us from other rooms. Then we go to a room and it's really hot the AC it's not on. the room smells bad and there's little critters everywhere there's dust on the side bed tables and on the counter. The TV is outdated. Overall it looks like nobody had ever clean that room and nobody had been in that room in a long time. I just didn't feel comfortable I gave it a try for a couple hours we showered but it was just too hot and too dusty. I felt really bad call the Expedia to help me get another hotel and cancel that reservation because the lady at the front office was really nice but I just couldn't have my family at that hotel I wasn't going to be able to sleep comfortably hol that reservation because the lady at the front office was really nice but I just couldn't have my family at that hotel I wasn't going to be able to sleep comfortably. And I wasn't about to have my vacation ruined. So if you're looking for cheap in Needles California just pay 20 bucks more and go to Motel 6 it's way better and newly renovated . I know they see what your pay is what you get but at least they expect clinginess it doesn't have to be new just clean . We stayed at room 211
Stayed 1 night in Jun 2017