- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in town for my nieces birthday and stayed one night. We checked in late and the man at the front desk was extremely nice and pleasant and quick with our check in. Our room was very clean, comfortable, can tell it had some renovations, stocked with basic toiletries, bed was comfortable (given 4 slightly smaller than your typical pillow for a king size, but still comfortable), basic heat controlled window fan that worked well, room was quiet-first floor). What surpassed my expectations was the customer service. Front desk saw me in the hall in the morning, he smiled, greeted me and asked how to room was. My husband and I showed up to breakfast a little late and everything was closed up. Front desk saw us and immediately said he would open it back up if we needed anything. I didn’t expect that at all! For the price and being that it is a budget hotel, this stay blew me away. An honest gem in Neenah!! I would recommend to anyone.