Ratings based on 619 Verified Reviews

4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

A wonderful hotel and has the beach access.

Posted Jul 16, 2017
Pros: This hotel was awesomeness all the way lol
Cons: More entertainment but not necessary as other outside entertainment was available.
Location: Oh man the location is perfect as the club, stores, barber, supermarket you name it is close by.
I had a wonderful time and cannot wait to return. The staff are the best and go over the top to assist with whatever you need. for example - I brought the wrong mosquito repellant and got bit, omg they assisted me to the fullest when it began to itch, by assisting to get me local and scientific remedies. the happy hour, and entertainment was a major plus. The food prices are reasonable and there are other areas to eat if you do not wish to purchase food at the hotel. Word to the wise, pay in cash other than using credit as there is an extra tax in Jamaica, out of the control of the hotel FYI. You can use Jamaican or American (well your currency) but it bypasses the extra tax. This is not all inclusive - if you are a heavy drinker GO ELSEWHERE, as yo will pay too much. I had about 6-8 drinks a day and that made it reasonable. Oh and win win - friends can come by to visit with NO PROBLEM ;)
Comment from Hotel Management
Jul 18, 2017 by Esna/Reservations, Hotel Management
Thank you for choosing Cocolapalm Resort as your vacation destination. We are happy to know that you had a great stay and is looking forward to having you once more for a greater stay. I will inform our Management team and staff that you had a great stay. Once again thanks for choosing coco.
3 out of 5
Recommended
for Everyone
by A verified traveler

Decent hotel on beautiful stretch of 7 mile. C+

Posted Jul 14, 2017
The hotel is located almost right across the street from the Best in The West restaurant, which provided me with delicious lunch and dinner options. I was able to buy large bottle water at the store across the stteet for $2. I only had breakfast one day at this hotel and it was ok. The wait staff wasn't too friendly and I had to request basic items like a straw or napkin. The waitresses poor attitude turned me off from wanting to eat there for the rest of my stay. You can expect to pay around $20 to $25 roundtrip for a cab ride to any of the other activities. (I.e. Times Square, Ricks Cafe, Lighthouse, 3 dives, etc) But, I found the taxi drivers to be very friendly and accommodating when I wanted to make stops a long the way. The hotel itself was basic but clean. The grounds were well maintained and I didnt have any issues finding a chaise on the beach every day. Security keep the peddlers at bay for the most part. They offered a complimentary continental breakfast with free room delivery during my stay but I did not take advantage of that. There was also a good variety of channels on the television. The maid service was a little skimpy on replacing bars of soap and toiletry items daily. I stayed in room 608 and was alarmed when i found the electronic lock on my door had not been working the entire time I was there. Luckily, I used the in room safe and didn't have any issues with missing items. Just make sure to check that the door is actually locked when you leave y
Comment from Hotel Management
Jul 18, 2017 by Esna/Reservation, Hotel Management
Thank you for your choosing Cocolapalm, we are happy to know that your vacation was great. We will ensure that all locks will be checked that this will not reoccur. Looking forward for another reservation for you. Have a great day.
4 out of 5
Recommended
for Everyone
by A verified traveler from houston

Good hotel for the price

Posted Jul 6, 2017
The staff was great (especially at the bar) and the hotel has a great location on the beach. They had a free continental breakfast so that helped since Negril is expensive. Fun activities in Negril are expensive so come with a full wallet. Also please can management do something about the stray cats in the restaurant, it's not nice or cute to have stray animals circling you when your eating. I had to eat in my room after my first day at the restaurant. There were also mosquitoes in my room so bring your mosquito spray. Overall CocoLaPalm is ok especially for the price compared to other places.
Comment from Hotel Management
Jul 10, 2017 by Esna/ Reservations, Hotel Management
Thank you for your feed back on your vacation. It is appreciated. We are working on these issues and hope to have it resolved as soon as possible.
4 out of 5
Recommended
for Everyone
by A verified traveler from Delaware

Pretty good

Posted Jul 1, 2017
To cut to the chase I will break it down with pros and cons Room: we stayed in room 831 and checked out 06/30. Pros: spacious, ceiling fans, clean, comfortable bed Cons: bathroom needs updating, there is soapdish in the shower either, microwave would be great, safe kept going into error mode Dining: on grounds Pros: authentic food, friendly wait staff, food tasted great. Must try the jerk chicken! Cons: flies were everywhere along with kittens who literally poop in the sand right next to the restaurant. The service is a little slow. There needs to be some type of remedy to keep the flies and kittens out because it can ruin your meal. Some type of inside dining would be great. The soup out of the grill tasted like it was canned. Room service lagged because of you pay by card you have to go downstairs to pay. Restaurant charges a 10% tax and 10% tip fee which keeps the waitstaff from being tipped more since your paying an extra 20% to your bill. Desserts are subpar. Beach: Pros: Everything is great on the beach! Cons: chairs need updating Overall this is 4/5 stars. I would stay again. Great location great price ($365 for 4 nights). I promote everyone to go off grounds and experience the great food and culture as well. I don't think this is a place you want to go to get married but great for a honeymoon. Good for any reason of travel besides that.
Comment from Hotel Management
Jul 18, 2017 by Esna/reservation, Hotel Management
Thank you for choosing cocolapalm as your vacation destination. We were happy to have you. With regards to the cats, we are working on this to eliminate the problem. For the room service, we have made changes to accommodate guests who does not want to leave the room. Thank you for bringing this to our attention. Have a super day.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bronx, New York

Lovely hotel close to the beach with security.

Posted May 24, 2017
Pros: There is always security personnel om the premises
Cons: If possible take a look a the mattresses in each room. Change if necessary.
Location: Walking distance to beach. Taxis available.Parties along the beach at different locations.
My experience was great. Staff was very friendly and informative. The food was good and entertainment was awesome. Very relaxed atmosphere.
Comment from Hotel Management
Jul 10, 2017 by Esna/Reservations, Hotel Management
Thank you for your review on your stay. we will try to address these issues as soon as possible.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Quiet Stay

Posted May 23, 2017
Stayed at CocoLa Palm 5/19-5/21/17. Weekend getaway. Very pleased with stay. Stayed in a Jr. Suite garden view (room 226). Room was dated although I met another resort guest who said her room was more modern/contemporary. She was in bldg 8 which was closer to beach. My room was large with 2 sinks and 2 shower heads in a large couple shower. Large comfortable balcony with table and 4 chairs and 2 chaise lounges. Room had a fridge, wet bar and surprisingly...no microwave. Tv was wall mounted but only had 1 station (TBS) lol and more funny was commercials were in Spanish and shows in English. Lololol. Most rooms have garden view. Only a few with ocean front. Doesn't really matter as hotel is on the beach. Only ate breakfast at hotel which was good. Rooms clean, service good, security good. I like how vigilant security was on the beach and at front of hotel. I've been to Jamaica many times. First time not at an all inclusive. I must say I liked the peace and quiet with no kids screaming and no animation hotel workers screaming through loudspeakers over loud music. I will return here or to another small resort on the 7 mile beach. Facing water go right and walk to margaritaville on beach. Very close-if u like that scene. Across street from hotel is good jerk chicken, pork and very good soup. My local friends recommended this hotel to me and although I only ate breakfast there I'm told the food is really good. I will return if I can get a waterview suite
Comment from Hotel Management
Jul 10, 2017 by Esna / Reservations, Hotel Management
We are happy to know that you had a great time here at coco. Thank you also for your great comment. we are looking forward to having you once more and hope that it will be better than the last time.
5 out of 5
Recommended
for Everyone
by A verified traveler from Eskasoni, Canada

I'M JUST A REGULAR

Posted May 2, 2017
Pros: Location, staff and facilities.
Cons: The menu is somewhat questionable?
Location: It's at the heart in Negril
I stay at Coco almost every time I go to Jamaica. The accommodations are very good but it's actually the location of where the otel is located? And that's the central part of the 7 mile beach. It's beautiful, diverse and very entertaining.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 1, 2017
Pros: Location is great
Cons: Some times were looking for some quick food and the grill closes at 6. Would be nice to have that option but can walk to other restaurants
Location: Lots of stuff to do nearby. Favorite place to eat was the jerk place across the street. Can walk the beach for miles.
Nice hotel with fair price on 7 mile beach. Large nice beach area with plenty of lounge chairs. Can walk for miles on the beach. Had an older room with a soft matress. Didnt sleep well the first night. They switched my room with no problem. Very comfortable and relaxing. I would deffinately go back !
5 out of 5
Recommended
for Everyone
by A verified traveler from West Palm Beach

Service without compromise

Posted Apr 21, 2017
The service is excellent from the entire staff that make sure you're always comfortable and Enjoying your time.
5 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

Awesome hotel on the beach.

Posted Apr 13, 2017
Staff, hotel, service it's all Awesome! Highly recommend this location!