Ratings based on 1,223 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Pennsylvania
Great all-inclusive/needs some upgradesPosted Mar 11, 2018
Best location in Jamaica Please upgrade room furnishings In desperate need of more palapas on the beach The fight for beach shade offset the relaxing vibe. Train the front desk staff to be more welcoming and friendly
for Everyoneby A verified traveler from Nashville
Group of eight had a fabulous tripPosted Mar 2, 2018
Loved the scuba diving, snorkeling, glass bottom boat tour, catamaran cruise and beach volleyball. Christopher & Cooper were excellent dive masters. Rushelle & Tevin kept the drinks coming at the swim up bar. Easy to get around the resort & great service. Definitely try the ‘Bob Marley’ shot once on your trip!
for Everyoneby A verified traveler from Toronto Canada
Worth every pennyPosted Feb 26, 2018
From the minute you step off the plane you're treated like gold, seamless arrival and check in. The room we were given was close to the main road and although absolutely beautiful we found it too noisy. We brought it to their attention they promptly switched our room for no extra cost to a stunning suite on the beach! The beach is like no other! Food was spectacular, facilities clean, and staff friendly and professional. The only complaint I have, but is common at any resort, was to get a beach lounger you had to be up between 6/6:30am. Some guests would even save their loungers over night! Best vacation resort I have ever experienced!
for Everyoneby A verified traveler from in
3rd time back at this resortPosted Feb 23, 2018
Pros: The scuba staff are just awesome. Brooks in the Palms is the best .
Location: Scuba diving, snorkeling, Rick,s
Beautiful grounds and the staff are friendly and fun. They go out of their way to see that you are having fun
for Couplesby A verified traveler from DE
Posted Feb 19, 2018
Pros: The beach and bar and quiet!! The low rise buildings.
Cons: The entertainment quality declined, except the steel drum group!! Add non spicy food.
Wonderful beach and staff! Low key, pretty, and peaceful! The rooms and furniture are old and need to updated!, The shower door does not close and floor saturates! Not enough light in bathroom nor room. The food, especially in the Palms, has declined and less choice. Deli lunch meat not there. The nightly entertainment has declined over the last ten years. There is not enough and the quality has gone down. There use to be more reggae and acrobatic shows and a beach show. The dance music in the Palms was of higher quality over the years. After 10:00 PM the only entertainment is the piano bar where there is more choice of music such as reggae and rock.
for Everyoneby A verified traveler from Omaha NE
Beautiful beachPosted Feb 11, 2018
Our 2nd trip to CSA was as good as the first. Seven Mile Beach is my favorite place on earth
for Couplesby A verified traveler from England
Exceeded Our expectations. This hotel is a mustPosted Feb 6, 2018
Pros: All the sports being included, the dining experiences especially feathers. The staff are incredible and they made our holiday perfect
Location: The location is perfect on the longest most beautiful beach. We didn't do much nearby although there is lots to do. We were happy in the resort
We were looked after from the moment we arrived at the airport, greated with a drink and a free shuttle to our hotel. Before we arrived i kept looking at the website and thinking there is no way all this can be included. But it was this hotel is "All" inclusive from fine dining, excellent buffet (I'm vegan and there were so many options for me) i dived every day and took advantage of all the sports and classes. Now the beach, It is probably the most beautiful beach i have ever seen and i have seen a lot. My first dive i was asked by Craig if i wanted to do my Advanced open with him so i could do the deeper dives, he was amazing and even though i was a little nervous he put me through the course without even realising it really. This was the only thing extra i had to pay for. The dive team are just fabulous along with the rest of the water sports team. My boyfriend played tennis everyday and had "free" lessons but he loved the round robin with Gavin. Every single staff member took time from their day to come and say "hi" and to check that were having a wonderful time. Tipping is not at all pushed on you or not even mentioned. We work in a similar industry and we were simply made to feel so special by the entire team, they are all exceptional at their jobs. Looking in it looks like the are all treated well and i do hope this is the case because they work long hours and all always smiling. I don't normally go back to the same place twice, but in this case we will be returning
for Couplesby A verified traveler from Pennsylvania
Great beach, nice facilities, average servicePosted Jan 16, 2018
CSA is an interesting place. 5-star beach at 4-star hotel, with 3-star service. Regardless of the varied rating, we'd still go back. It's really a nice property.
for Everyoneby A verified traveler
It's rite right on the beach.Couldnt be any closerPosted Jan 12, 2018
Great location on the beach. They need more Grey Goose at all the bars.
for Everyoneby A verified traveler from toronto
Exceeded expectations!!Posted Jan 5, 2018
We wanted to book a last minute trip and as nearly everything was sold out decided to give Couples Swept Away a chance. Our expectations were far exceeded! The resort itself including the amenities, the staff, the food, the beach were all excellent. Couldn’t have asked for a better vacation and are so glad we chose this resort. Exactly the relaxing and luxurious vacation we wanted.