Ratings based on 69 Verified Reviews

3.8 out of 5
76% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from j

Worst service and old hotel

Posted Mar 28, 2017
The only thing you can not complain about is the view. The hotel is in the Wedt end of negril so no beach is on the cliff. But the view is amazing. Saying that this is not 3 starts hotel is a 2 starts. Very old and the worst service. I feel bad for the owner because he hired a very rude man that cooks and check stuff around. He is aggresive and disrespectful, that with out counting not helpful. We asked things he won't answer, he sent us to hell once too. You go for a vacation to have a relaxing nice time and the man ruined our stay at the hotel. The rooms are old and the bed is very uncomfortable, same as the pillows. The shower has not water pressure and is so little you can barely take a shower. And one day it didn't warm up at all. The is mot parki g soace for more than 4 cars and they jus park and block you do if you have plans to leave you have to find the driver and can take hours because the office won't help you . Really spend your money somewhere else do you don't regreat
1 out of 5
by A verified traveler

Home sweet home? Yeah right!

Posted Feb 13, 2017
Pros: The cliff below, that's about it.
Cons: Staff, appearance of the place.
So the provide a list of instructions, turn off lights, don't use too much electricity. We had to front desk personnel, who was never at her station, for her to flip a switch so we can use the AC. The restaurant service was terrible, different treatment for blacks. My husband had to go to the kitchen to call out the waiter, she just walked out handed him one menu and never came over to the table and greeted us just walked away. A family of white guest then showed up, she walked over greeted them, seated them, told them her name, fixed their table setting and poured them water. She then returned and said ready? I was already turned off, she then asked where were we coming from, I said Mandeville, she assumed that that meant I was from there because I'm black. She said Oh, the whites like their vegetables half cooked, not like how we in Mandeville like ours, so you won't like the vegetables. She was rude, told my husband to hurry up and order. The food was cold and disgusting we took it to our room because we couldn't stand to stay in the restaurant, when leaving we told them that we want to pay by card, said we would have to wait till morning, we said we're leaving early, the rude chef asked where were we going in the morning? I said we're checking out at 9, he said to go where? I said an appointment. There is no appointments at 9. We were so disgusted we just paid cash and walked off. I wouldn't recommend their services to my worst enemy.
1 out of 5
by A verified traveler

Posted Feb 6, 2017
I didn't stay because what I saw online was totally different from what I actually saw at the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

HONEYMOON STAY!!

Posted Nov 28, 2016
Pros: na
Cons: na
Location: We walked to the beach and went to many nearby restaurants!
iT WAS BEAUTIFUL! We would recommend having much of a cushon for the beds but besides that it was just a wonderful experience. Loved Tina!
5 out of 5
by A verified traveler

Posted Nov 15, 2016 on Hotels
Relaxing
3 out of 5
by melinda

This traveler left a rating score only Posted Aug 5, 2016 on Hotels
1 out of 5
by Stephen from Miami

Terrible Terrible hotel DO NOT STAY HERE.....

Posted Mar 28, 2016 on Hotels
This place was terrible. Not what was advised on your website. The rooms were hot the beds were hard. I called hotels.com numerous times to come change hotels but no one could help me. This hotel need cleaning and a make over and do not recommend Home sweet home Resort to anyone. I'm also disappointed in hotels.com not not accommodating and help make the matter better. I've used hotel.comprises for many years and have never dealt with anything like this.
4 out of 5
by Trudie from Richfield

Amazing view

Posted Mar 19, 2016 on Hotels
We stayed in a cliffside suite with a little kitchenette big enough for making breakfasts. The view is amazing and there was a kind of semi-private sunbathing area in front. Also a deck with table & chairs for outdoor eating and watching the sunset. Pelicans fly by late in the afternoon diving for their dinner!
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa

Super friendly staff, cozy, gorgeous view

Posted Feb 20, 2016
Pros: Welcoming atmosphere, good food.
Cons: Nothing specific - staff were very responsive to a broken TV box and had it replaced no hassle.
Location: Good spot in Negril if you like taking long walks and shopping locally. Great little restaurants, shops, sights.
Year #3 and we'll be regulars for years to come. Don't expect super luxury but do expect great home cooked meals, incredible views, laid back atmosphere and an ever-growing flow of regular guests who start to feel like family year over year.
5 out of 5
Recommended
for Everyone
by A verified traveler

Feels Like Home

Posted Jan 29, 2016
Home Sweet Home lived up to its name. From the moment of arrival we were treated like cherished family members. I was here with my son. When I was alone on resort I felt 100 percent safe. Monty is a great chef and made us several great meals. Housekeeping staff is very friendly and you truly do get fresh linens and towels every day. This location is perfect for snorkeling.