Outdoor pool, sun loungers
Check availability

Reviews of Merrils Beach Resort II

3 out of 5
Merrils Beach Resort II
Norman Manley Blvd, Seven Mile Beach, Negril, Westmoreland

Reviews

7.6

Good

Rating 10 - Excellent. 94 out of 271 reviews" "
Rating 8 - Good. 85 out of 271 reviews" "
Rating 6 - Okay. 52 out of 271 reviews" "
Rating 4 - Poor. 20 out of 271 reviews" "
Rating 2 - Terrible. 20 out of 271 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are great, clean rooms small and intimate.
Stayed 9 nights in Apr 2024

10/10 Excellent

Susanne, South Orange

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay enjoyed beach-front view's and amazing sunsets. Beach and garden well kept and clean, happy to see new improvements like beach chairs covers, bath tubs repairs,felt safe, all staff was friendly and helpful. Karen gives the best massage on Merrils property, looking forward to returning. again.
Stayed 4 nights in Mar 2024

6/10 Okay

Natasha

Liked: Staff & service
Disliked: Cleanliness
Lovely grounds. On the beach front. Amazing staff. Good food. Dated rooms and too many cockroaches. Rooms need refurbishment.
Stayed 6 nights in Mar 2024

8/10 Good

Diane Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Merrils staff was kind and extremely helpful
Stayed 6 nights in Mar 2024

10/10 Excellent

Susanne, South Orange

Liked: Cleanliness, amenities, property conditions & facilities
I stayed at Merrill’s less than a year ago, I was excited to see lots of great changes all around like new beach chairs covers, upgrades and repairs in bathroom. It’s safe and great place to relax, beach is just breath taking along with amazing views with sunset, All staff is extremely friendly and welcoming.Garden and beach is well kept. I am looking forward to stay at this property again.
Stayed 4 nights in Mar 2024

10/10 Excellent

Tennica, Toronto

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Doug, Liverpool

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Mar 2024

8/10 Good

Andre

Liked: Cleanliness, staff & service, amenities
Good service, pleasant staff. They were very courteous and helpful
Stayed 3 nights in Mar 2024

2/10 Terrible

Kajay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Wayne on Apr 2, 2024
Good day,Please feel free to let u know the issues experienced while staying with us we would love to be able to assist with them if any, we can only help if we know if the issue is with the hotel and not the client.

10/10 Excellent

Gregory Cardell

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Really enjoyed my stay there. I plan to go back in 2025.
Stayed 5 nights in Mar 2024
Response from Wayne on Mar 23, 2024
Thank you for coming we look forward to having you back

10/10 Excellent

OlMichael

Staff were so amazingly kind.
Stayed 7 nights in Feb 2024
Response from Wayne on Mar 19, 2024
Thank you for staying we enjoyed your visit.

8/10 Good

rosanne

Liked: Cleanliness, staff & service, property conditions & facilities
Tvs were not working well. Sound was terrible and tv was very small
Stayed 7 nights in Mar 2024
Response from Wayne on Mar 23, 2024
Thank you for coming we will take note of your issue and adjust for your next vacation

10/10 Excellent

CAROLA

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The clean up of the beach after the storm that left weeds and debris was swift. The staff did everything to make our stay a pleasure. It would be nice however if the hot water in the showers were more plentiful and not only at some times during the day.
Stayed 23 nights in Feb 2024
Response from Wayne on Mar 5, 2024
Thank you for making it Merrils we appreciate your business and for taking the time to post your awesome review.We look forward to your next visit

8/10 Good

Christine Antoinette

Traveled with partner
We had a great, four night stay at Merrils 2. The service was great and the local food was very tasty. There is something for everyone. We enjoyed the soups, fried plantain, corn beef, callilou and hard dough bread. The meals reminded me of my parents’ cooking:) I really liked the breakfasts. A big shout out to Charlie, Sidane, Peter-Gay, Marlon and the rest of the team for their wonderful service. The grounds are beautiful. The second floor rooms are big with a nice balcony. Everyone is friendly. There was a lot of seaweed on the beach during our stay (which is not normal for Negril), but they did their best to clean the beach area. Some suggestions include keeping the bar open later than 10pm, wine should be included in the all-inclusive bar; snacks between meals and alternate lunch options such as beef patties, burgers and fries; better water pressure in the shower and there shouldn’t be an additional cost for the safe. Thank you for a great time.
Stayed 4 nights in Feb 2024
Response from Wayne on Mar 23, 2024
Thank you for making it Merrils we enjoyed your company and look forward to your next visit.

10/10 Excellent

Natalie, Circle Pines

Liked: Cleanliness, staff & service
Stayed 10 nights in Feb 2024
Response from Wayne on Mar 23, 2024
Thanks for making it Merrils we appreciate your business.

6/10 Okay

Whitcliffe

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 7 nights in Feb 2024
Response from Wayne on Mar 23, 2024
Thank you for making it Merrils.

8/10 Good

Allison Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Wayne on Mar 23, 2024
Thank you for coming, we love that you had a great time.

8/10 Good

Paul

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I love how it's right in the middle of everything. My only complaint is the terrible mattress. I couldn't get a good night's sleep all week. The bed are only 5" thick
Stayed 6 nights in Jan 2024

4/10 Poor

michael

Traveled with family
Disliked: Property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Wayne on Mar 5, 2024
Good day please feel free to let us know your issues if any we would be happy to help

10/10 Excellent

Justine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, best location and warnest friendliest staff
Stayed 8 nights in Dec 2023
Response from Wayne on Mar 5, 2024
Thank you for coming again, as always you were wonderful company.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
I go every year. I stay because of this places uniqueness.
Stayed 6 nights in Dec 2023
Response from Wayne on Mar 5, 2024
thanks again we look forward to your visit each year.

4/10 Poor

Marla

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
So sad...
I stayed at Merrils 12/29/23-1/2/24. This was my 3rd time staying at the hotel. The hotel is dated and in need of upgrades but is in a great location on Seven Mile. Just steps from the beach. It's close to other restaurants and bars. Prime location which is why I wanted to stay here and bring in the new year. I also convinced my sister and good friend to stay here. The service is excellent in the restaurant and bar but the front desk is ice cold. My biggest complaint is that for the 3 days i had no hot water pressure. None. The luke warm water literally trickled out. We were moved from room 906 to 907 after complaining 3 times. Room 907 was almost as bad; luke warm water with no pressure. I took videos and showed the front desk what i was experiencing. After informing the front desk they told us it was a "outside" problem. It took 1 1/2 hrs for the water to come back on. By the end of the third day we finally had luke warm water pressure. I am sad to write this review and unfortunately will no longer patronize this hotel.
Stayed 1 night in Jan 2024
Response from Wayne on Mar 5, 2024
Thank you for coming. based on the checks relating to the review the outside issue was as a result of the service provider that last as long as a week with the resort finding a solution to a national problem in under a day which was collaborated by the logs at the hotel, we apologize for the over stated issues experienced.

4/10 Poor

Joseph

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

8/10 Good

Stacey

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Property was great, Ms Barbara and Charlie are awesome. The main Chef was awesome, great customer service. He truly knows how to make a guess feel welcome and appreciated. Dining room needs proper training. Housekeeping was great.
Stayed 7 nights in Dec 2023

10/10 Excellent

Justine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

8/10 Good

Bradley

Stayed 1 night in Dec 2023

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Several of us reunite at Merrills annually and have a marvelous time. The resort is Jamaican owned and run with simple rustic rooms and typical Jamaican meals. I've stayed at Merrills 1 and 2 many times. I always have felt safe and comfortable. We did experience a Karen this trip who was in my opinion possibly impaired in some way. The concept of staying in a 5 star hotel as opposed to a 3 or 4 star was lost on her. She was rude to the owner almost daily and demanding and critical of the food offerings. If the menu is stating that they are serving wings during a meal that does not that you can be rude and demand chicken thighs. It was however entertaining which would be the complaint of the day. Hoping that she doesn't spoil another vacation I, for 1 will continue to frequent and enjoy all those who contribute to a marvelous escape to our likkle bit of Heaven. The chefs, the lifeguard, the bartenders, the cleaning and grounds crews, and the Grandisons have a faithful following in those of us who want simple, clean, chill accommodations so we can enjoy our friends and Jaimaca
Stayed 23 nights in Nov 2023

8/10 Good

Kelley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Joanne, Ottawa

Traveled with family
Liked: Cleanliness, staff & service, amenities
The rooms themselves could use a little TLC but all in all, great location, good food, friendly staff. Nicely landscaped
Stayed 2 nights in Dec 2023

10/10 Excellent

Brian

Stayed 4 nights in Dec 2023

10/10 Excellent

Mze

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Thea Theresia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Nov 2023
Response from Wayne on Nov 30, 2023
Thank you for staying with us we are happy you had a great time.

8/10 Good

CHARLOTTE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the garden view. Friendly staff. Had minor room booking mixup, but got issue resolved.
Stayed 10 nights in Nov 2023
Response from Wayne on Nov 30, 2023
Thank you for coming we apricate your business and for taking the time to post your review.

8/10 Good

Everett, Ashburn

Liked: Cleanliness
No comment
Stayed 6 nights in Nov 2023
Response from Wayne on Nov 30, 2023
Thank you for making it Merrils.

2/10 Terrible

Richard

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
DIDN'T GET THERE UNTIL OCT31 THE FLIGHT WAS DELAYED AND DIDN'T GET THERE. ALSO HAD TO PAY, ALSO HAD NO LUGGAGE OR PILLS FOR 2 DAYS. THE PLACE WAS NICE. BUT BAR RAN OUT OF COLA! NOT VERY GOOD CHOICES AT BAR. RAN OUT OF WATER PRESSURE, NO HOT WATER.
Stayed 1 night in Oct 2023
Response from Wayne on Nov 30, 2023
Good day we are sorry for all the issues you experienced on your trip causing your vacation to start on the wrong foot thanks for not letting go all the way down hill.

8/10 Good

Richard

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
PLUMBING OLD AND OUTDATED NO WATER PRESSURE OR HOT WATER MANY TIMES DURING STAY. HAD TO PAY $3 a day for safe. Wasn't warned of this. EV ERYTHING ELSE WAS EXCELLENT!!!!
Stayed 14 nights in Oct 2023
Response from Wayne on Nov 21, 2023
Thank you for coming we appreciate you business and will work towards adjusting your concerns.

10/10 Excellent

Lisa Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Wayne on Nov 13, 2023
Thank you for coming, you were great company and we look forward to your next visit.

8/10 Good

Marcel

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Definitely a budget friendly hotel right on the beach with a good restaurant. The staff were hit or miss Lorenzo from the restaurant went above and beyond to make us feel welcome and comfortable. Karisa the waitress was very courteous and took initiative to help when her team members were away. The security guard Mr. White is also an asset to this hotel making sure we were safe and interacting with us. The beach was phenomenal with adequate beach chairs and space for some relaxation. Rooms were a little dated and it would be nice if the safe was included without cost.
Stayed 4 nights in Oct 2023
Response from Wayne on Nov 7, 2023
Thank you for making it Merrils and for making your kind review, we look forward to having you again.

6/10 Okay

Phillip

Liked: Cleanliness, staff & service
Every single staff member i interacted with was excellent. The food is average but you have to realize Merrils all inclusive is a discounted compared to all the other all -inclusives hotels. The initial room i was assigned the bed was very firm. After complaining about the internet i was assigned a different room with a more comfortable bed. The internet signal is weak. The beach is fabulous.
Stayed 5 nights in Oct 2023
Response from Wayne on Oct 17, 2023
Thank you for making it Merrils we appreciate your business and kind comments, we will certainly use your remarks to ensure your next stay is an even better one. Thanks again.

2/10 Terrible

sancia

Disliked: Cleanliness, staff & service, property conditions & facilities
Never again
Stayed 1 night in Aug 2023
Response from Wayne on Sep 27, 2023
Good day, Thanks for coming please ensure to let us know if there were any issues related to your stay.

4/10 Poor

Bruce

Stayed 5 nights in Sep 2023
Response from Wayne on Oct 17, 2023
Thanks for coming. we look forward to your next visit

8/10 Good

diane

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is a sweet place and will give you the opportunity to experience the peace and beauty of Negril The view and the beach situated on the 7-mile beach was outstanding! Please note the all-inclusive is three mealtimes - breakfast, lunch, dinner (no snacks or continuous dining options). The bar is open throughout the day. The chef is kind and amazing! The restaurant staff were attentive and phenomenal. I visited in a "slow time" which was perfect for me. Two improvements needed: 1. Update all towels (in room and beach) and linens. 2. Provide a Welcome brochure with their amenities, office hours, directions, area attractions, etc.
Stayed 7 nights in Aug 2023
Response from Wayne on Aug 24, 2023
Thank you for making it Merrils we appreciate you taking the time to post your review.

8/10 Good

Amber

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We always enjoy our stay at Merril’s. The food is good and the mixed drinks are great. The staff is friendly and helpful. It’s at the best spot on the beach too. It’s ideal for an affordable, quick getaway spot!
Stayed 4 nights in Aug 2023
Response from Merrils Beach Resorts on Aug 25, 2023
Thank you for choosing Merrils Beach Resorts. We appreciate your feedback!

2/10 Terrible

Shania

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Let me start of saying that you can get a better bang for your buck somewhere else. The bathroom was sooo disgusting. It looks like it hasn’t been cleaned for ages. The tub was rusting,black and dirty, the shower curtain was a disgrace to humanity. I mentally had to prepare myself to take a shower every day. The toilet was extremely disgusting ask well. The beds in the rooms felt like rocks. The rooms need a major update. It felt like I was staying at a really cheap motel. The outside was beautiful though. Nice greenery. The pool was out of commission and it looks like it has been that way for a very long time. They have 1 area where u can dine. The food was ok, 4/10. Please keep that you will be eating the same thing for breakfast, lunch & dinner every single day and your options for these meals are very limited. For dessert you will have pound cake with a different color food coloring. If you ask for the flavor of the cake, they will tell you cherry but I can guarantee you that it is pound cake with red food coloring. They all taste the same and a staff member also confirmed for me. Most of the servers were nice. The rest of the staff members were ok and a few always has an attitude for no reason at all but I didn’t rate my experience off of that because you will experience a few bad apples everywhere you go. I spent majority of my days at a resort down the street by the name of Traveler. Their facility, food and staff was amazing. I which that I would’ve found them sooner
Stayed 13 nights in Aug 2023
Response from Wayne on Aug 24, 2023
Good day, We apologize for any inconveniences experienced while staying with us we wished we were made aware of any issues you had while with us, we would certainly have helped to make your stay a more comfortable one as we had options available, please let us know next time.

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was excellent. Quiet staff was great. Very enjoyable trip. Only thing that kept me from a5 star rating was the pool was closed during my stay and the shower water pressure wasn’t very good
Stayed 3 nights in Aug 2023
Response from Wayne on Aug 24, 2023
Thank you for coming and sharing your vacation with us. we look forward to having you again.

8/10 Good

Micheala

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Check in was fast.. will definitely be back!!! Relaxing atmosphere!!!
Stayed 5 nights in Aug 2023
Response from Wayne on Aug 18, 2023
Thank you for coming you were great company we welcome you back with opened arms.

6/10 Okay

Christine

Traveled with partner
Disliked: Staff & service
The hotel staff is very inconsiderate. I booked a extra night just to prove when you book a room its for two persons. I suggest not booking here as a package deal. You will lose in the end.
Stayed 1 night in Jul 2023
Response from Wayne on Aug 12, 2023
Thank you for coming and for posting your review, more clarity could see us having a better understanding of your issues and you would find we are always happy to help

4/10 Poor

Donovan

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is severely outdated. The staff does their best to keep up the grounds. However, the rooms need to be remodeled from the ground up. The staff goes above and beyond to accommodate your meal preferences! To sum it up, the property is overall clean but not pretty!!
Stayed 7 nights in Jun 2023
Response from Wayne on Aug 7, 2023
Good day,Thank you for your business and taking the time to post your review we will continue to use your information to further improve on our product.

8/10 Good

Tamar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location. Beachfront Location is Beautiful!
Stayed 10 nights in Jul 2023
Response from Wayne on Aug 7, 2023
Thank you for making it Merrils.

6/10 Okay

Christine

Disliked: Staff & service
I booked this hotel for 2 guest, when i arrived at the front desk the guy rudely told that only one person is allowed in the room. I explained to him that i booked thru expedia as a package for myself because my boyfriend was already in Jamaica. The hotel charged me an extra $30 per night for him to be in the room i already paid for. To prove it I booked a extra night and showed the guy at the front desk that the room is always for 2persons.. nevertheless, the hotel did not refund me my $60 ..this hotel makes there own rules and is charging extra money on a already paid for reservation.
Stayed 2 nights in Jul 2023
Response from Wayne on Aug 7, 2023
Good day All indications by the information we both received indicates the hotels procedure is correct please read your information carefully before you confirm your bookings