Ratings based on 653 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
83% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Nice hotel, entertainment included

Posted Aug 24, 2015
The overall hotel stay was nice. You don't have to leave the resort if you don't feel like it. There is plenty of entertainment and food available. The hotel should invest in elevators for the upper levels.
4 out of 5
Recommended
for Everyone
by A verified traveler from g Atlanta

management staff was very unprofessional .

Posted Aug 16, 2015
inconvenience: room was to far and key chains where to big . Some front desk staff was very kind and was trying they best to make me comfortable but management act like we were staying there for free.taking all day to fix our situation about our room with 1 bed 3 people.
2 out of 5
by A verified traveler

Robbed by Cleaner

Posted Aug 14, 2015
Pros: Beach
Cons: TEACH CLEANERS TO KEEP OUT OF PEOPLES STUFF AND STOP STEALING !!!!!!
Location: LOTS
DON'T GO TO THIS HOTEL AND LET THEM CLEAN YOUR ROOM WITHOUT A HIDDEN CAMERA TO PROTECT YOUR PROPERTY
2 out of 5
by A verified traveler

I was not pleased. I am 65yesrs a world traveler

Posted Aug 14, 2015
I am 65 years and a world traveller. I find it spalling that people in my age category who spend trillions have to experience a culture that caters to 35 year olds and under. and most of them are self obsorbed and always on display. I have never seen so many scantily dressed women in all my life. I did not like my stay at all
2 out of 5
by A verified traveler

Did not like room had cigarette scent

Posted Aug 8, 2015
Pros: I liked the warm reception I received at the front desk and in the dining areas. I also liked the bar service.
Cons: There are so many things that need to be improved. The room appearance and environment need to be modified. The tv's need to be changed and more
Location: The location seems fine. I was able to go in the town and look around. I also saw other attractions such as Rick's Cafe and Margarittaville
I liked the warm greeting I received from the employees at the front desk and from the servers in the dining area for both breakfast and lunch. The entertainment staff was good.The room smelled of cigarette and the door to the room was difficult to open. The refrigerator was not stacked on the first day, as promised. The towels feel rough. I did not like the idea that soap was not replenished on a daily basis(I stayed there for 3 days. Even though I know it was hectic on the person who served lunch on the beach, as he was by himself, he did not make the effort to serve quickly when he realized guests were punishing in the sun. Maybe he needs assistance. Bath area seemed to had discolored areas. Shower curtain was not clean. 90-minute internet service was limited to only lobby area. Why can't service be available to guests in rooms and end at scheduled time? I didn't like that I had to dress and leave my room to go and sit in an area that was crowded almost all the time.
3 out of 5
Recommended
for Everyone
by A verified traveler

The best part was the entertainments

Posted Aug 1, 2015
The excursions should provide lunch for free like Costa Rica if you going to be there at lunch time. I did all of them in Costa Rica for half of that price with lunch. The best entertainment guy is father passed still come to perform no leader mentioned anything not even a 5 second in memory of his father that ashamed. These guys were so great even if they walk by you a million times you will get a high five each times.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice beach

Posted Jul 31, 2015
Stayed for 5 days. The beach is wonderful. Entertainment crew was excellent. Hotel needs upgrading like a flat screen tv I the rooms and free wifi. Food and drinks all inclusive.
1 out of 5
by A verified traveler from New York

SMELLY SEWER

Posted Jul 17, 2015
Pros: Some of the staff was friendly.
Cons: The entire resort needs a major renovation.
Had I known this hotel was closing at the end of July for repairs I would have waited until after renovations to visit!! There are electrical issues, leaks, smelly sewers and a severe mold issue!!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 14, 2015
This was our second all-inclusive experience, and it was much better than our first one in the Dominican Republic two years ago, but it did cost considerably more. The RIU was a very nice resort. The swimming pool was too hot the first few days of our stay. We have a 6-night stay. The Entertainers were very friendly and made the trip more fun. All in all, we were very pleased. We did have quite a walk since we were in Bldg 3 - nearly all the way at the far end of the resort. But I really sort of enjoyed the extra exercise this provided during my vacation. I would definitely come back to this resort, but would like to save a little more money the next time.
4 out of 5
Recommended
for Everyone
by A verified traveler from fl

Nice resort

Posted Jul 7, 2015
The hotel was very nice , clean, a little dated but they are going to be renovating in August 2015 to November.