Dear Donovan,Thank you for your comment,We are pleased to hear that you enjoyed the wonderful, wide and varied gastronomic offer that we present.However, please allow us to comment that we are surprised that most of our staff did not treat you in the professional and friendly manner for which you are so well known.We are also surprised that we did not meet your expectations regarding the cleaning service, as we follow rigorous hygiene protocols that are continuously monitored.We want you to know that we have noted your comments and will discuss them with the relevant departments in order to continue our process of continuous improvement.We hope that you will give us the opportunity to welcome you back to one of our facilities and that we will be able to offer you the wonderful service and 100% satisfactory stay that we are accustomed to providing.Yours faithfully,Hotel Riu Palace Tropical BayOnline Reputation Manager

We stayed here last year and what a difference a year can make. The food significantly declined in appetizing options. The beach wasn’t as well kept or cleaned, although travelers could do a little more to pick up after themselves. The entertainment has been bad both years.

Dear James Michael Lowe,Thank you very much for your great comment, we are happy to read that you have had a nice holiday.We will be very happy to welcome you again and share another fantastic experience.We wish you, all the best, James!Loving Greetings,Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear Nelida, Thank you for taking the time to review your stay with us. We are glad that you found our staff to be accommodating.However, it is disappointing to hear that our room service food offer did not fulfill your expectations. We thank you for alerting us of these shortcomings, and are appreciative of your comments as we will use them as a learning opportunity to improve our guest experience. It is our hope that you decide to stay with us again sometime soon.Warm regards,Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear Kimberly,Many sincere thanks for your kind review. We take great pride in providing excellent service to our guests, so we are very glad to hear we succeeded with you! We look forward to welcoming you back soon. Kind regards,Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear Erica,We would like to thank you for sharing your feedback on your recent stay at our resort. It is great to learn that you had a good experience. We are looking forward to hosting you again soon. Best Greetings, Hotel Riu Palace Tropical BayOnline Reputation Manager

DearLinette,Thank you very much for staying at Riu and for sharing your feedback with us.We are glad to find that you enjoyed the beach area, however, as it is one of our main priorities to give an outstanding service to all of our guests, we are concerned to learn that we may have missed out on some details leaving you with an unpleasant experience.Please rest assured, your observations will be shared with the responsible team, as we understand that there is always room for improvement and we hope we will have the opportunity to host you again soon to regain your confidence.We wish you all the best,Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear Deborah A.,Thank you very much for choosing us and for your kind words. Our staff will be delighted to learn you had a great stay and their efforts paid off.Wishing to see you soon, Deborah.Kindest Greetings!Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear John,Thank you very much for your positive feedback.We are happy to hear that you enjoyed our company.We hope you will continue to consider us in the future to welcome you back.We assure you that we have taken note of your comments and will take them up with the appropriate departments.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear Valerie,Thank you very much for your positive review!We are very pleased to hear that we lived up to your wishes in terms of the points you have made.We hope you will come back to enjoy your stay with us very soon.Yours faithfully,Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear John,Thank you very much for your comment,We would like to express our sincere appreciation for your review.Your review inspires us to continue our commitment to excellence, and we look forward to welcoming you back to any of our locations for another exceptional experience.Please be assured that we will follow up on your comments and address them with the appropriate departments.Yours faithfully,Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear Judith Carol,We are very pleased to have read your compliments and to know that you have rated so favourably various aspects of the hotel that have contributed significantly to your exceptional experience. We sincerely hope that you will visit us again soon, to provide you with another unforgettable experience at our establishment. We look forward to your visit.Yours faithfully,Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear Thomas,We are very pleased to have had the opportunity to read your review and to know that you have positively highlighted several aspects of the hotel that have enriched your experience. We look forward to your next visit, in the hope of once again providing you with a truly memorable experience at our facilities. We look forward to welcoming you.Yours faithfully,Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear Bree E,Thank you very much for choosing us and for sharing your review about your last stay.We appreciate your comments regarding your stay.We look forward to hosting you again in the near future.Kind regards,Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear Lynette Marie,We appreciate you took the time to leave your impressions regarding your recent stay with us. However, it is disappointing to read that despite our efforts we could not meet your expectations in some areas.We would like to thank you for having chosen our hotel for your stay.Nevertheless, we will take note of your observations for future arrangements.Hoping to host you again.Best Regards,Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear lawrence,It is wonderful to learn you had a fantastic time with us and we are very much looking forward to having you again at our resort for another nice experience.Thank you very much.Kindest wishes, Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear Sokol,Thank you very much for your feedback, we are happy to read that you have had a great time during your visit.Your remarks will be forwarded.We will be very happy to welcome you again.Hoping to see you again very soon.Kind Greetings,Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear Octavia Denise,We appreciate you took the time to leave your impressions regarding your recent stay with us. It is unfortunate to learn, that regardless our chefs’ efforts, we could not meet your taste.In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we do check daily our food offer, combining quality and variety catering for all tastes.We will forward your review for further improvements.We would like to thank you for having chosen our hotel for your stay.Nevertheless, we will take note of your observations for future arrangements.Hoping to host you again.Best Regards,Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear David,Thank you for sharing your experience.We are very happy to receive a review like yours and we hope that, soon, you will give us the opportunity to welcome you again in one of our facilities and provide you with an equal or better experience than the one you had.We look forward to welcoming you with open arms.Yours faithfully,Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear Jeffrey,Thank you for the time you have taken to write us about your experience in our hotel.We are disappointed to hear that we did not manage to fully live up to your expectations as we place great importance on providing all of our guests with a wonderful experience.You may rest assured that your comments will be forwarded to the corresponding department for an adequate follow-up and future improvement as we sincerely hope that you would still consider visiting one of our Worldwide destinations soon so that we have the chance to give you the stay you were hoping for. With our best wishes we remain,Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear Ronald,Thank you very much for choosing us for your holiday and for sharing your feedback. Our guests’ feedback is valued and work to ensure improve for the future. It is disappointing to learn your stay was not perfect, we will share your remarks to the department in charge for further consideration.We hope you will give us the chance in the future to offer you a better experience.Best Regards,Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear berengere,we appreciate you taking the time to share your great review here!We are happy to know that you were so pleased with our service and we look forward to hosting you again in the near future. We wish you all the best,Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear Peter Phu-Paul,Thank you so much for your review!It was a pleasure to have you with us. We are glad to know you enjoyed your stay, in our Hotel Riu Palace Tropical Bay. It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear Jeffrey,Thanks for your review,We are very happy to know that you felt wonderfully cared for by our professional and friendly staff.On the other hand, we regret what happened, and we hope you understand that, with the data you provide us and through this channel, we cannot assist you. Therefore, we suggest that you contact the channel through which you formalized your reservation.If you managed it with us and want to delve deeper into your case, do not hesitate to contact our After Travel department, whose details you will find on our website, where our colleagues will be happy to assist you.We write down your observations to discuss them with the relevant departments and continue improving every day.I hope you will give us the opportunity to welcome you again at one of our facilities so that we can offer you the wonderful service and 100% satisfactory stay that we usually provide to our guests.Yours faithfully,Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear Tana L, Thank you for being our guest! It is delightful to hear you enjoyed your stay with us, and appreciate your wonderful review. We are grateful for your recommendation on Expedia, and hope to host you again!Our very best,Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear Dorothy Dale,Thank you very much for your comments and for allowing us the honour of being part of your holiday. It is a pleasure to know that our services were generally to your liking.We would be delighted to be your hosts again.Yours faithfully,Hotel Riu Palace Tropical BayOnline Reputation Manager

Dear chris,Thank you very much for staying at Riu and for sharing your feedback with us.We really hope that you allow us a chance to welcome you again soon and share a more enjoyable experience.With our best wishes we remain,Hotel Riu Palace Tropical BayOnline Reputation Manager