On the beach, white sand, sun loungers, beach umbrellas

Reviews of Rondel Village

3 out of 5
Rondel Village
Norman Manley Boulevard, Negril, Westmoreland

Reviews

8.8

Excellent

Rating 10 - Excellent. 253 out of 480 reviews" "
Rating 8 - Good. 168 out of 480 reviews" "
Rating 6 - Okay. 41 out of 480 reviews" "
Rating 4 - Poor. 10 out of 480 reviews" "
Rating 2 - Terrible. 8 out of 480 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Constance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Mar 2024
Response from Doverlin on Apr 1, 2024
Dear Constance,Thanks for choosing us for your stay, we do appreciate you.

10/10 Excellent

Nneka

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in- no hassle
Stayed 4 nights in Mar 2024
Response from Doverlin on Mar 30, 2024
Dear Nneka,Thanks for choosing us for your vacation, we do appreciate you.

8/10 Good

Heidi Leigh

Liked: Cleanliness, staff & service
This is the second time I’ve stayed here it was great I stayed with myself and my son. Got a regular room this time. I prefer the suites but the rooms are good too. The beds are super hard like a board but other than that everything is great
Stayed 5 nights in Mar 2024
Response from Doverlin on Mar 25, 2024
Dear Heidi,Thanks for choosing us for your stay.We have noted your concern for the beds, happy to know that you enjoyed your stay with us.

8/10 Good

Timothy

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2024
Response from Doverlin on Mar 25, 2024
Dear Timothy,Thanks for staying with us, we do appreciate you.

10/10 Excellent

Fletcher

Stayed 7 nights in Feb 2024
Response from Doverlin on Mar 30, 2024
Dear Fletcher,Thanks for your feedback, we are happy that you enjoyed your stay with us.

10/10 Excellent

Heidi Lea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Doverlin on Mar 8, 2024
Dear Heidi,Thanks for choosing us for your stay, we do appreciate you.

10/10 Excellent

DoloresDominique

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, hotel and food was exceptional
Stayed 4 nights in Feb 2024
Response from Doverlin on Mar 4, 2024
Dear Dolores,Thanks for choosing us for your vacation, we do appreciate you.

10/10 Excellent

CHERYL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rondale Village accommodations was excellent for my son and myself.
Stayed 7 nights in Feb 2024
Response from Doverlin on Feb 29, 2024
Dear Cheryl,We are thrilled that you enjoyed your stay with us and we look forward to hosting you in the near future.One Love from the Rondel Village Family.

10/10 Excellent

Brad, Raleigh

Liked: Cleanliness
Stayed 7 nights in Feb 2024
Response from Doverlin on Feb 29, 2024
Dear Brad,It was our pleasure serving you, thanks for staying with us.

6/10 Okay

Christine

Disliked: Property conditions & facilities
It was a bit dated and grungy. Little to no water pressure. The grounds are nice and well kept.
Stayed 4 nights in Feb 2024
Response from Doverlin on Feb 21, 2024
Dear Christine,Thanks for your feedback, we do appreciate it.

8/10 Good

ROOPA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and everyone was good. The only complain was the music being played till wee hours somewhere close by. It kept us uo till 3 am the first night.
Stayed 5 nights in Feb 2024
Response from Doverlin on Feb 8, 2024
Dear Roopa,Thanks for your feedback, I am sorry for the loud music, this is beyond our control. However, we are happy to know that you enjoyed your stay in spite of the loud music.One Love from the Rondel Village Family.

10/10 Excellent

Don Barrow Pope,

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I have visited Rondel ever year for past 15-20 years. We are treated like family by the hotel owners and staff. Highly recommend.
Stayed 10 nights in Jan 2024
Response from Doverlin on Jan 30, 2024
Dear Don,We do appreciate your patronage over the years, it is our pleasure serving you.One Love from the Rondel Village Family!!!

8/10 Good

gene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here several times, always enjoyed our visit. Staff especially Duran at the beach was great. Eat at the restaurant several times,,pretty good food. Look forward to coming back.
Stayed 7 nights in Jan 2024
Response from Doverlin on Jan 24, 2024
Thank you for staying with us

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. The staff is great. The return guests are awesome. The food is great. Delroy makes great drinks. The beach is killer. Love Rondel . 🇯🇲❤️💛💚🇯🇲
Stayed 7 nights in Jan 2024
Response from Doverlin on Jan 24, 2024
Thanks Michael

10/10 Excellent

Chanel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Doverlin on Jan 24, 2024
Thanks Chanel

6/10 Okay

Christopher

Good for the cost but facility old and cramp
Response from Doverlin on Jan 9, 2024
Dear Christopher,Thanks for your feedback.

10/10 Excellent

Leroy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Made connections at Rondell Village
Our experience was excellent. The staff at Jay Bird's restaurant was superb.
Stayed 8 nights in Dec 2023
Response from Doverlin on Jan 9, 2024
Thank you for choosing us.

8/10 Good

Jeanne

Stayed 7 nights in Dec 2023
Response from Doverlin on Jan 24, 2024
Thanks Jeanne

6/10 Okay

Danielle

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Nov 2023
Response from Doverlin on Jan 1, 2024
Dea rDanielle,Thanks for staying with us, we do appreciate you.

10/10 Excellent

Leslie B

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Doverlin on Jan 1, 2024
Dear Leslie,Thanks for choosing us for your stay.

8/10 Good

Ivy, Surprise

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are clean and spacious.
Stayed 1 night in Dec 2023
Response from Doverlin on Jan 1, 2024
Dear Ivy,Thanks for choosing us.

8/10 Good

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good food and good service at thé restaurant near the beach. Small beach but you can swin just beside… Quiet rooms.
Stayed 2 nights in Nov 2023
Response from Doverlin on Nov 28, 2023
Dear Nicole,Thanks for staying with us, we do appreciate you.One Love from the Rondel Village Family.

8/10 Good

Steven, Grain Valley

Stayed 8 nights in Nov 2023
Response from Doverlin on Nov 25, 2023
Thanks Steven for staying with us, we do appreciate you.

10/10 Excellent

Dion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. They are friendly and do the best to ensure everyone enjoys their time there.
Stayed 4 nights in Nov 2023
Response from Doverlin on Nov 22, 2023
Dear Dion,It was our pleasure serving you.One Love from the Rondel Village Family

6/10 Okay

Eloise

I was given a room on the 3rd floor, floor was wet the first day. Moist floor. Had to move after complaint. I upgraded to move to the beachside on arrival, an increase of $23 more per night. I was given their worse. Had to change rooms the next day. Very meager accommodations.
Stayed 2 nights in Nov 2023
Response from Doverlin on Nov 17, 2023
Dear Eloise,You had booked a Garden Room that is across the street from the beach, upon arrival you had indicated that you did not want to be across the street from the beach. You proceed to pay for an upgrade to the Superior Room on the beachside of the property. The Superior Room comes on the second and third floor only we only have availability on the third floor, hence you were told that the room available is on the third floor which you accepted. We had a second floor that becomes available on your second night and we room changed you since you wanted a second floor and you had issues with your the room you were staying.We are so sorry for any inconvenience caused.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice room and balcony. Loved the area and the beach. Nice staff.
Stayed 5 nights in Nov 2023
Response from Doverlin on Nov 14, 2023
Thanks Katherine for choosing us, we do appreciate you.One Love the Rondel Village family.

10/10 Excellent

Irene

Stayed 1 night in Nov 2023
Response from Doverlin on Dec 5, 2023
Dear Irene,Thanks for choosing us for your vacation.One Love from the Rondel Village Family.

10/10 Excellent

Renaldo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So cozy and intimate. Extremely tropical and right next to arguably the best beach in the caribbean. I toured/reviewed this hotel on my YouTube ch. Search for "MUST WATCH BEFORE booking All Inclusive in Jamaica - Rondel Village Tour" to see it fully. My ch name is Di Next Adventure. We will be back.
Stayed 2 nights in Oct 2023
Response from Doverlin on Oct 31, 2023
Thanks RenaldoWe are thrilled that you enjoyed your stay with us.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from Doverlin on Oct 30, 2023
Dear Richard,Thanks for choosing us for your vacation, we do appreciate you.One Love from the Rondel Village Family.

8/10 Good

Rennee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable, accommodating and friendly staff. Would recommend to anyone interested.
Stayed 5 nights in Oct 2023
Response from Doverlin on Oct 17, 2023
Dear Rennee,Thanks for choosing us for your vacation, we do appreciate you.One Love from the Rondel Village Family.

8/10 Good

Volker

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from Doverlin on Oct 3, 2023
Dear Volker,Thanks for choosing us for your stay, we do appreciate your patronage.One Love from the Rondel village Family.

2/10 Terrible

Gregory

Stayed 1 night in Sep 2023
Response from Doverlin on Oct 19, 2023
Dear Gregory,I am so sorry we did not meet your expectation.

10/10 Excellent

Renaldo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was amazing, i had a great time
Stayed 1 night in Aug 2023
Response from Doverlin on Aug 28, 2023
ear Renaldo,Thanks for choosing us for your vacation, we do appreciate you

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent stay
Front desk staff very friendly, and night security. Restaurant was a slow but food was good when it came
Stayed 1 night in Aug 2023
Response from Doverlin on Aug 19, 2023
Dear Valued Guest,Thanks for choosing us for your stay, we do appreciate you.One Love from the Rondel Village Family!!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
We appreciated the lovely staff, amenities, bar, and restaurant. The office, maintenance, cleaning, security, bar, beach, and restaurant staff were all so helpful, friendly, and kind. We were in the back part of the property, thankful to snag one of the last rooms for the four days we were there, and it was great. We enjoyed the relaxing pool and jacuzzi, rich foliage, and beach access. The paddle board was a bonus as it was my first time doing it and with the calm water, it was perfect. Names that come to mind, Delroy, Damien, Daron, Doverlin, and John Wallace(our airport ride),
Response from Doverlin on Jul 27, 2023
Dear Mark,It was our pleasure hosting you and we are thrilled that you enjoyed your stay with us.We do appreciate your patronage and we look forward to hosting you in the near future.One Love from the Rondell Village Family.

2/10 Terrible

Basia

Stayed 10 nights in Jul 2023
Response from Doverlin on Aug 9, 2023
Dear Basia,So sorry we did not meet your expectation.

10/10 Excellent

Leeddeel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Doverlin on Jul 12, 2023
Dear Valued Guest,Thanks for choosing us and we do appreciate you.One Love from the Rondel Village Family.

8/10 Good

jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute place, negril is in trouble
You only gave 80 to 100 feet of beach and that isnt much. The rooms are great, the food at restaurant is good but slow and they need better pans in family rooms and coffee. The pans were terrible. This is a good place, but every time we went on beach we were approached for excursions or illegal stuff. It got old fast. Place is great, but last time ill ever go to negril. Every person is hustling tips outside of rondel. 10 percent service and 10 percent tax before tip. One lady tried charging us 16.5 percent to book an excursion. No thanks....
Stayed 1 night in Jul 2023
Response from Doverlin on Jul 11, 2023
Dear Jason,So sorry for your experiences outside Rondel Village, that is not the true spirits of us Jamaicans. I hope you will reconsider and visit with us again. You have brought to the attention of the pan in the room to our Operations Manager and she will addressed same. One love.

8/10 Good

jason

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rondel
The trip was great. We had 4 jids and us, so the room was perfect. Some littl things that could really help. Pans you can cook on that are good and coffee in the rooms. So cheap of a fix and would have changed a ton. Our security guy Deron was super. Dude is great. The beach area is cleannand water was awesome, but its a small area just for you and the other guests. 20 people makes it crowded.
Stayed 6 nights in Jul 2023
Response from Doverlin on Jul 11, 2023
Dear Jason,Thanks for feedback.We appreciate you choosing us for your vacation.One Love from the Rondel Village Family

10/10 Excellent

Shanique

Liked: Cleanliness, staff & service, property conditions & facilities
Only thing was missing is a kettle in the room.
Stayed 4 nights in Jul 2023
Response from Doverlin on Jul 11, 2023
Thanks Shanique!We appreciate you.Kettle is available upon request.

8/10 Good

Nalani

Stayed 3 nights in Jun 2023
Response from Doverlin on Jul 24, 2023
Dear Nalani,Thanks for your patronage, we do appreciate.One Love from Rondel Village Family!

10/10 Excellent

Ivy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place was awesome, fresh towels & hot water everyday, clean comfortable spacious rooms already equipped with a fridge! My housekeeper Porsha was the best!! The food was tasty, everything was made to order so there was a little wait, but who cares when you are getting fresh hot food! The beach attendant was most helpful in setting up beach chairs & umbrellas. All staff were polite & friendly, & deserving of every penny of the tips they earn! I will definitely return to Rondel!!!
Stayed 5 nights in May 2023
Response from Doverlin on Jun 6, 2023
Dear IvyThanks for choosing us for your vacation, we do appreciate you.One Love from the Rondel Village Family.

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and simple for me and my partner. Staff was great and I will definitely be going again
Stayed 2 nights in May 2023
Response from Doverlin on May 30, 2023
Dear Sophia,It was our pleasure serving you and we look forward to host you in the near future.One Love from the Rondel Village Family.

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, spacious, close to beach.
Stayed 4 nights in May 2023
Response from Doverlin on May 17, 2023
Dear Christopher,Thanks for choosing us and we do appreciate your patronage.One Love from the Rondel Village Family!!

2/10 Terrible

Muriel

Disliked: Staff & service, property conditions & facilities
Manager was rude, a very old outdated building they kept turning the water off in the late evening hours if we had to go to the restroom, the toilet will not flush we couldn’t wash our hands. Couldn’t take a shower when we came in from being out, they put us in the wrong room with two full-size beds hard as a rock by the way mosquitoes everywhere we got bit so bad the whole time we were there, it was awful. They charge me $600 for the deposit when initially it was supposed to only been 300 according to their own contract online. I had to contact my bank to get my money back because they were horrible and they still did not put me in another room , they have blinds that people can see through your rooms and very bad experience and I will never go back there ever. The restaurant is just so-so… depends on the chef. The female chef was Okay. depending on which chef you got… my husband order steak and eggs over easy and the eggs were so hard the steak was not cooked properly. It was dry and the bill was so expensive over $164 just for two orders of French toast a bowl of fruit and two small steak orders !
Stayed 4 nights in May 2023
Response from Doverlin on May 9, 2023
Dear Muriel,So sorry we did not meet your expectations.You booked your reservation through Expedia.com Group, and we received your reservation for a 2 Bedroom Villa requesting 2 double beds in the master bedroom. We accommodated your request as per your reservation for the 2 double beds in the master bedroom. Our 2 Bedroom Villas can come with either 2 double beds or 1 king bed in the master bedroom. The correct category was given to you, upon check out you told us that you were given the wrong room. You also complained that the beds were hard the day after you checked in which we will review.You complained that the security kept shutting off the water every 10 minutes, which is not the case; I explained that due to extreme drought conditions affecting the entire island, severe water restrictions are in place where the supply from the main is locked off between the hours of 10:00pm and 5:00 am nightly. However, we do have standby water tanks but must again apologize for the brief periods of intermittent disruption experienced. You stated that the security deposit was US300.00 and was advised on check-in that it is US300.00 per room since you are staying in a 2 Bedroom Villa it is counted as 2 rooms, thus US600.00 was done as a Pre-Auth, which is a hold on your card, and this was reversed on your departure from the resort.Unfortunately, the Restaurant did not receive a complaint regarding breakfast with the Steak and Eggs at the time, which would have given us the opportunity to address to issue. At the restaurant all our menu options are priced, therefore, this will give the customer the cost of a meal before an order.One Love from the Rondel village Family.

10/10 Excellent

Don B.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I have stayed at Rondell for 12 years. We love the team and the people that come back each January. Wouldn't think of staying anywhere else.
Stayed 9 nights in Jan 2023
Response from Doverlin on May 2, 2023
Dear don,It is our pleasure to host.See you next January 2024.One Love from the Rondel Village Family.

10/10 Excellent

Aldin

Stayed 1 night in Apr 2023
Response from Doverlin on May 18, 2023
Dear Aldin,We are thrilled that you enjoyed your stay with us , we do appreciate you.One Love from the Rondel Village Family

4/10 Poor

Daniel

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Restaurant food was awful. Bar was expensive. Staff are noisy from 7.30am so don't expect a lie in. No one cares if you are unhappy with anything to do with the food or property.
Stayed 4 nights in Apr 2023
Response from Doverlin on Apr 28, 2023
Dear Daniel,We are extremely sorry that we did not meet your expectations and we are sorry that you did not let us know your concerns while staying with us so we could address them.We will address all concerns you have mentioned and we hope you will give us the opportunity to host you in the near future. Please accept our sincere apology.One Love from the rondel Village Family.

10/10 Excellent

Dion

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and friendly staff
Stayed 3 nights in Apr 2023
Response from Doverlin on Apr 26, 2023
Dear Dion,Thanks for choosing us for your vacation, we do appreciate you.

10/10 Excellent

Bruce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will definitely return next year
Stayed 6 nights in Apr 2023
Response from Doverlin on Apr 24, 2023
Thanks Bruce for choosing us for your vacation.