Absolutely worst experience in Negril!! Check in was supposed to be at 3PM, I arrived at 5PM only for them to tell me my room was not yet ready as it was not clean yet. Then had me wait an additional two hours for room to be cleaned. I ended up checking in at 7 PM which messed up my evening plans.
Staff at front could not offer me anything but two complimentary drinks. When asked to speak to manager, they told me no manager would be available for my entire stay (how convenient). A couple that came in after me had their room available before me. It was so rude and disgusting. They charged me and extra $8 a day for a refrigerator, which should had been compensated at that point.
The room is so tiny, and there was absolutely no wi-fi in the room. The complimentary breakfast is a joke, do not count on that. And bar drinks are awful. The beach front is nice, but they have a dirty wall blocking the beautiful view. Would I ever stay here again, hell nooo!! I ended up extending my trip by three days and I left from this poor customer service place 😡😡