- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: beautiful beach, the staff, nice and clean buildings, junior swim-out suites with view of beach, gym and gym classes with good instructors, good drinks, room service, food truck by the main pool, Jerk Hut, the mini fridge was restocked regularly, a welcome bottle of wine, starfish could be found in the shallow water on the beach Cons: food at the buffet (anything pre-made was barely warm) The area roped off for swimming seemed too small or did not go in far enough. Food at the dinner restaurants was decent. We arrived early and they didn't have a room ready in building 2 where I had requested so they told us to go eat lunch and check back. When we came back from lunch, we were greeted by Shanae. Shanae kept in touch with us during the trip and asked how everything was going and if there is anything she can help with. Shanae got us a room in building 2 and a free upgrade to the Diamond club privileges: Diamond club lounge, pool, beach area and beach bar. The lounge was good for extra drinks, snacks and dinner reservations. I have been to all-inclusive resorts in other countries but the staff here were the best. Everyone seemed really nice, always smiling and asking if they can help with anything. The entertainment team is good and engaged the crowd to make sure people were having a good time. Thank you to all of the wonderful staff working at this resort and especially Shanae for taking care of us. This was our first time in Jamaica and we can't wait to come back!