Luxury Penthouse One bedroom suite Ocean view terrace jacuzi Diamond Club | Beach/ocean view
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Reviews of Royalton Negril, An Autograph Collection All-Inclusive Resort

4.5 out of 5
Royalton Negril, An Autograph Collection All-Inclusive Resort
Norman Manley Boulevard, Negril, Westmoreland

Reviews

7.6

Good

Rating 10 - Excellent. 432 out of 1000 reviews" "
Rating 8 - Good. 223 out of 1000 reviews" "
Rating 6 - Okay. 137 out of 1000 reviews" "
Rating 4 - Poor. 90 out of 1000 reviews" "
Rating 2 - Terrible. 118 out of 1000 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Lonette

Traveled with group
Disliked: Cleanliness, staff & service
Some of the customer service had bad attitudes, very unfriendly. They act like they didn't want be there. Need more customer service training. My second time there, my first time i had a wonderful everyone was nice. Second time around was not happy, will not go back.
Stayed 4 nights in Apr 2024
Response from Management Team on Apr 16, 2024
Dear Lonette,Thank you for choosing Royalton Negril for your recent visit.Please accept our sincerest apology for any inconsistent service you received during your stay, your concerns were shared with the relevant managers for improvement.It was a pleasure hosting you and we hope to welcome you again so that we can deliver an experience that will exceed your last.Regards,

10/10 Excellent

Mitzie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Management Team on Apr 16, 2024
Dear Mitzie,Thank you for choosing Royalton Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.Regards,

10/10 Excellent

Virgil Lee Loren Robinson

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The resort had excellent food and customer service. The nightly entertainment was great as well
Stayed 3 nights in Apr 2024
Response from Management Team on Apr 15, 2024
Dear Virgil, Thank you for choosing Royalton Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.Regards,Royalton NegrilManagement Team.

8/10 Good

LaShawn

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly.
Stayed 4 nights in Apr 2024
Response from Management Team on Apr 15, 2024
Dear LaShawn,Thank you for choosing Royalton Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.Regards,Royalton NegrilManagement Team.

10/10 Excellent

Simone

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The girl assigned to assisting us was amazing. She booked all of our dinner reservations which allowed us to try all the restaurants.
Stayed 7 nights in Mar 2024
Response from Management Team on Apr 12, 2024
Dear Simone,Thank you for choosing Royalton Negril for your recent vacation.It was a pleasure hosting you and we hope to welcome you again. Regards,

6/10 Okay

Murjania

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was so accommodating! The entertainment was cool. There was no top shelf liquor. The ambience was nice but the property itself was old not taken care of. The pool was not maintained, the room smelled musty and urine in the bathroom. I asked to be moved I didn’t get moved until the 3rd day and at 4pm. The food was mediocre here. I feel like this resort shouldn’t have been $500 ish a night. More so like $250-300 a night Reminds me of an upgraded motel 6. I won’t be back.
Stayed 3 nights in Apr 2024
Response from Management Team on Apr 10, 2024
Dear Mujania, Thank you for choosing Royalton Negril for your recent vacation and for taking the time to share your experience with us. Our team is pleased to see your comments on the hospitality of our hosts, and entertaining activities. Kindly accept our sincerest apology for any inconsistent service you received during your stay, your concerns were duly noted and shared with the relevant managers for improvement.We hope that you grant us another opportunity to host you again so that we can deliver an experience that will exceed your last. Regards, Royalton NegrilManagement Team.

10/10 Excellent

Ayanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the Royalton. The entertainment and parties at night were amazing. The bartender Shauntele at the Martini Bar was great and the host Alan by the cabanas gave us excellent service. We will definitely be back!!
Stayed 4 nights in Mar 2024
Response from Management Team on Apr 9, 2024
Dear Ayanna,Thank you for choosing Royalton Negril for your recent vacation.We are pleased to see your comments on the excellent service received from Shauntele who delivered outstanding service and entertaining nightly activities. It was a pleasure hosting you and we hope to welcome you again.Regards,Royalton NegrilManagement Team.

4/10 Poor

Mark

Traveled with family
The front desk is very unprofessional. They didnt have change for money and very slow with check in process. My bathtub had blue
Stayed 4 nights in Apr 2024
Response from Management Team on Apr 9, 2024
Dear Mark, Thank you for choosing our resort for your recent vacation. Our team values your feedback as this information allows us to improve our products and services. It is our sincerest hope that you grant us another opportunity to host you again so that we can deliver an experience that will exceed your last

10/10 Excellent

Jody

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views and beach area were gorgeous!
Stayed 6 nights in Mar 2024
Response from Management Team on Apr 8, 2024
Dear Jody, Thank you for choosing Royalton Negril for your recent vacation. It was a please hosting you and we hope to welcome you again. Regards, Royalton NegrilManagement Team.

2/10 Terrible

Karen

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Response from Management Team on Apr 8, 2024
Dear Karen,Thank you for choosing our resort for your recent vacation. We sincerely hope that you grant us another opportunity to host you again so that we can deliver an experience that will exceed your last. Regards, Royalton NegrilManagement Team.

4/10 Poor

Kyra

Disliked: Cleanliness, staff & service, property conditions & facilities
The toilet stopped working . The swim-up was inoperable water was very low , dirty and unfiltered. There was even food (piece of chicken) inside of it. I could not use it and they were aware of this issue before I checked in but still charged me for it. My sister’s swim-up was fine! I was told numerous time is would be fixed but on my last day they told me that there was an on going issue. And I’d have to wait for someone to reach out to me for compensation . It’s been a week and no one has done so.
Stayed 3 nights in Mar 2024
Response from Management Team on Apr 4, 2024
Dear Kyra, Thank you for choosing our resort for your recent vacation and for taking the time to share your experience with us. Our team always aims to provide the highest level of service to our valued guests, so it is very disheartening to learn that we delivered less than an incredible vacation experience during your stay. Kindly accept our sincerest apology for any inconvenience you encountered during your stay, your concerns were duly noted and shared with the respective managers for further review.It is our sincerest hope that you grant us another opportunity host you again so that we can deliver an experience that will exceed your last.Regards,

2/10 Terrible

Praveena

Traveled with group, Traveled with partner
Our hotel room was absolutely disgusting! The service is atrocious. Our toilet was broken the whole time we were there and I called numerous times and they did not do anything about it. We had to call for towels every day once they cleaned the room they never replaced towels. Overall the hotel is run down and disgusting!
Stayed 3 nights in Mar 2024
Response from Management Team on Apr 4, 2024
Dear Praveena, Thank you for choosing our resort for your recent vacation and for taking the time to share your experience with us. Our team always aims to provide the highest level of service to our valued guests, so it is very disheartening to learn that we delivered less than an incredible vacation experience during your stay. Kindly accept our sincerest apology for any inconvenience you encountered during your stay, your concerns were duly noted and shared with the respective managers for further review.It is our sincerest hope that you grant us another opportunity host you again so that we can deliver an experience that will exceed your last.Regards,

8/10 Good

Sheilla Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is perfect for families with teenagers! They will love it there as it caters to that age. The rooms are unique and the property is small and everything is convenient. The beach is separated into sections and it’s not a wide beach, but is sufficient and staff does a good job at raking any sea grass that comes to shore. Some of the bars have good and fast service but the main pool bar does not! Only diamond club members can make reservations for dinner restaurants and the buffet was the same everyday, which is good if you like to know what to expect. There are activities and nightly entertainment. The coffee and ice cream shop were popular and good. I would stay there again primarily because it offers a lot and is very convenient because of its small size.
Stayed 7 nights in Mar 2024
Response from Management Team on Apr 1, 2024
Dear Sheilla, Thank you for choosing our resort for your recent visit. We are happy to see that you enjoyed your experience with us. It was a pleasure hosting you and we hope to welcome you again.Regards, Royalton NegrilManagement Team.

4/10 Poor

Ann Y., chicago

Traveled with group, Traveled with family
For a luxury hotel, I’m not sure Royalton Negril fits this category. Upon arrival, the check-in process was very smooth the reception team were all very professional, friendly and knowledgable. The room was not cleaned well: the showers, bathroom and floors felt dirty. The swim out terrace area was not cleaned: the loungers, chairs, cushions and floor area were not cleaned when we arrived and were consistently dirty during our stay. We had requested a “mostly sunny” swim up suite and there was barely any sun at our pool. The whole purpose of paying extra for a swim up suite is to enjoy the privacy of having our own pool area (with sunshine) when needed. The restaurant food is very average (the jerk “chicken” hut was delicious and the food truck was also pretty good. The alcoholic drinks were not good, the quality of alcohol (and food) was not “luxury hotel” standards, and some drinks were not even drinkable. The Vibes team and the Water activities team did GREAT and worked very hard to make sure people were having a great time. The sailing instructor (white sunglasses) was fantastic. The grounds are ok but majority of the hotel (including diamond club) faces north and east, They clearly have nicer, more lush grounds (and suites) at the Hideaway and Great Lido side - which are both adults only. The drive is one hour from the airport, so I really expected more wow. The hotel was not cheap but it felt cheap, not luxurious. It was not worth the hour drive.
Stayed 7 nights in Mar 2024
Response from Management Team on Apr 1, 2024
Dear Ann Y, Thank you for choosing our resort for your recent visit. Kindly accept our sincerest apology for any inconsistent service you received during your stay.It is our sincerest hope that you grant us another opportunity to host you again so that we can deliver an experience that will exceed your last. Regards, Royalton NegrilManagement Team.

4/10 Poor

Kimberly

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Management Team on Apr 1, 2024
Dear Kimberly, Thank you for choosing our resort for your recent visit. Kindly accept our sincerest apology for any inconsistent service you received during your stay.It is our sincerest hope that you grant us another opportunity to host you again so that we can deliver an experience that will exceed your last. Regards, Royalton NegrilManagement Team.

6/10 Okay

Maxine

Traveled with family
Liked: Amenities, property conditions & facilities
As returning guests, we were eagerly anticipating our third stay, particularly in the luxurious Presidential Suite. However, our recent experience fell short of our expectations, leaving us with mixed feelings about our visit.While the suite boasted opulent amenities, such as spacious accommodations and elegant decor, we encountered numerous issues that detracted from our overall enjoyment. Most notably, the faulty doors within our suite proved to be a persistent inconvenience throughout our stay. Despite reporting the issue multiple times, including a visit from maintenance, the problem persisted unresolved. This rendered accessing certain areas of the suite cumbersome and frustrating, as the doors would only partially open, requiring us to maneuver through narrow gaps.Additionally, we were disappointed by the inconsistent water supply during the initial days of our visit. Although we were informed of water conservation efforts due to a purported drought in Jamaica, the sudden restoration of full water pressure coincided suspiciously with the repair of a burst water pipe outside the hotel. This discrepancy raised questions about the transparency of the hotel's communication regarding the issue.Furthermore, while the culinary offerings at the Royalton Negril remained abundant and delectable, we observed a decline in the quality of room service compared to previous years. the resort's dining options continued to impress, showcasing a diverse array of culinary delights.
Stayed 5 nights in Mar 2024
Response from Management Team on Apr 4, 2024
Dear Maxine, Thank you for choosing our resort for your recent vacation and for taking the time to share your experience with us. Our team always aims to provide the highest level of service to our valued guests, so it is very disheartening to learn that we delivered less than an incredible vacation experience during your stay. Kindly accept our sincerest apology for any inconvenience you encountered during your stay, your concerns were duly noted and shared with the respective managers for further review.It is our sincerest hope that you grant us another opportunity host you again so that we can deliver an experience that will exceed your last.Regards,

6/10 Okay

Camaine

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
The customer service at the restaurant was poor
Stayed 4 nights in Mar 2024
Response from Management Team on Mar 29, 2024
Dear Shaquayla,Thank you for choosing Royalton Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.Regards,Royalton NegrilManagement Team.

10/10 Excellent

Shaquayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Management Team on Mar 29, 2024
Dear Shaquayla,Thank you for choosing Royalton Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.Regards,Royalton NegrilManagement Team.

10/10 Excellent

Ty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management Team on Apr 9, 2024
Dear Ty,Thank you for choosing Royalton Negril for your recent vacation.It was a pleasure hosting you and we hope to welcome you again.Regards,Royalton NegrilManagement Team.

4/10 Poor

Ajay

Traveled with family
Liked: Cleanliness
This not a 5 star property. The bars had no garnishes. No limes, lemons, cumcumbers. The service was horrible (especially nicole from gratzi). The staff just dont care. The only staff that provided exceptional service was our butler Nicholas. The room was nice and clean but this is a 3 star hotel at best.
Stayed 4 nights in Mar 2024
Response from Management Team on Mar 25, 2024
Dear Ajay, Thank you for choosing our resort for your recent vacation and for taking the time to share your experience with us. Our team is saddened to learn that we did not exceed your expectations during your stay with us. Kindly accept our sincerest apologies for any subpar service you received, your concerns were shared with the respective managers for further. We sincerely hope that you grant us another opportunity to host you again. Regards, Royalton NegrilManagement Team.

10/10 Excellent

Ramone

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 3 nights in Mar 2024
Response from Management Team on Mar 25, 2024
Dear Romane, Thank you for choosing Royalton Negril for your recent vacation and for taking the time to share your experience with us. It was a pleasure hosting you and we hope to welcome you again. Regards, Royalton NegrilManagement Team.

6/10 Okay

Annick Joan God

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Check-in was not professional for this type of hotel; service was inconsistent; access to various restaurants on property was badly managed
Stayed 6 nights in Mar 2024
Response from Management Team on Mar 25, 2024
Dear Annick,Thank you for choosing our resort for your recent visit. Kindly accept our sincerest apology for any inconsistent service you received during your stay, your concerns were shared with the relevant managers to be treated as areas of opportunities for improvement. It is our sincerest hope that you grant us another opportunity to host you again. Regards, Royalton NegrilManagement Team.

6/10 Okay

alana

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pros: The staff is very friendly, Food was great at the Buffett. Gym Facilites very nice. Cons: Waited till around 0530 to even get our room at check in when we arrived just at 0400 check in is supposed to be 0300, First room was not what we paid for and dirty, second room smelled like mold. At that point was too exhausted to keep moving rooms as we travelled all day with children, we kept the second room and slept with the patio door open and aired out the room during the day. When we told them the room smelled like mold the only response we got was "thank you for telling us". Mini Bar was not stocked on check in and not stocked 2 days in a row after that, had to call the front desk to get water stocked. If you don't upgrade to Diamond you cannot make reservations to the restaurants, its first come first serve and if you try to dine after 630pm you can be easily waiting an hour for a table which is inconvenient with small children Beach had ALOT of seaweed Definitely not enough chairs by the Pool OR the beach Overall not impressed with the Royalton Chain, we vacation at all inclusive 2-3 X a year and this is the first time we stayed at a Royalton. My expectations were alot higher especially for the price point and for future probably would not return to one.
Stayed 5 nights in Mar 2024
Response from Management Team on Mar 21, 2024
Dear alana,Thank you for choosing our resort for your recent vacation and taking the time to share your experience with us. Our team anticipates your feedback as this information allows us to identify areas of concern and implement the necessary measures in an effort to improve the quality of our products and services.Please accept our sincerest apology for the maintenance issues you experienced and the subpar service you received during your stay, this is certainly not the typical guest experience and our team is working assiduously to ensure our guests' expectations are being met. Your concerns have been shared with the relevant managers for further review and immediate action to be taken.Warmest Regards,

2/10 Terrible

Andrea

Traveled with group
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
My husband and I was very uncomfortable during our stay due to the air conditioner in the room was broken. We brought this to the personnel on staff within a couple hours of our arrival and a maintenance worker came at 1:00 am. Of course, we asked the gentlemen to come later in the morning. The same gentlemen did return and stated that he fixed the air conditioner but it would turn on for 2 minutes and shut off. The next day, the manager over maintenance came and addressed the matter. He too failed to get air conditioner working. He stated, someone supposed to come and complete the work. That person never arrived. The customer service desk never called to follow up with us. We had to continue to update them. One young lady named Alana did try to accommodate us and get us another room but another person intervened in her attempts and stated someone would come fix the air conditioner. Our last day we was able to speak to a manager. Which we had requested one the second day of our arrival. We was told they have to follow the chain of command. Management at that time came to conclusion on how to make up for our inconvenience. As far as cleanliness, there was hair that was not of my or my husband's hair texture throughout our room. Also, at the Italian restaurant everyone included at my table was asked to inspect our water glass to ensure it was clean. Most of the staff wasn't attentive to customers unless they was a member of the "Diamond club".
Stayed 4 nights in Mar 2024
Response from Management Team on Mar 19, 2024
Dear Andrea,Thank you for choosing our resort for your recent visit.Our team takes pride in delivering the best service to our valued guests, so it is very disheartening to learn that we did not exceed your expectations throughout your stay. Please accept our sincerest apology for any subpar service you received during your stay.It is our sincerest hope that you grant us another opportunity to host you again so that we can deliver an experience that will surpass your last.Regards,

8/10 Good

Tissanie Sade

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable experience
Stayed 4 nights in Mar 2024
Response from Management Team on Mar 18, 2024
Dear Tissanie, Thank you for choosing Royalton Negril for your recent vacation. It was a pleasure hosting you and we hope to welcome you again.Regards, Royalton NegrilManagement Team.

10/10 Excellent

Daprisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Management Team on Mar 15, 2024
Dear Daprisha,Thank you for choosing Royalton Negril for your recent visit. It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton NegrilManagement Team.

10/10 Excellent

Kanisha

Liked: Cleanliness, staff & service, property conditions & facilities
This resort is 10/10!!! Celebrated a birthday and they decorated the room so beautifully!!
Stayed 5 nights in Mar 2024
Response from Management Team on Mar 12, 2024
Dear Kanisha,Thank you for choosing Royalton Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.Regards,Royalton NegrilManagement Team.

10/10 Excellent

Jada

Stayed 4 nights in Feb 2024
Response from Management Team on Mar 25, 2024
Dear Jada, Thank you for choosing Royalton Negril for your recent vacation and for taking the time to share your experience with us. It was a pleasure hosting you and we hope to welcome you again. Regards, Royalton NegrilManagement Team.

10/10 Excellent

Aundre

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love the fact there room service and the amenities and the food options also.
Stayed 3 nights in Feb 2024
Response from Management Team on Feb 28, 2024
Dear Aundre, Thank you for choosing Royalton Negril for your recent visit. It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton NegrilManagement Team.

4/10 Poor

Mohamed, Brampton

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We booked the Penthouse suite with the private plunge pool, and the plunge pool was filthy. The room needs renovation. We paid over $1000/night for this awful room. Romaine from room service went above and beyond for us, but the rest of the staff (including the butlers) provided average service.
Stayed 3 nights in Feb 2024
Response from Management Team on Feb 28, 2024
Dear Mohamed, Thank you for choosing our resort for your recent visit. We are truly sorry to learn about your experience. Our paramount priority is our guests’ satisfaction, and your honest feedback will help us to be better and correct what is necessary. Your concerns relating to the inconsistent service received were duly noted and shared with the relevant managers who will treat your concerns as areas of opportunity for improvement.Regards,

10/10 Excellent

Deanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property had beautiful views and delicious food. I loved all the amenities it had to offer.
Stayed 4 nights in Feb 2024
Response from Management Team on Feb 26, 2024
Dear Deanna, Thank you for choosing Royalton Negril for your recent visit. It was a pleasure hosting you and we hope to see you again in the future. Regards,

10/10 Excellent

Emily

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
50 the man that works at the excursions was literally our right hand the whole time, he was amazing. Shaniece was a great driver that looked out for us during a full Day driving trip, she was really helpful.. O Shane was a great bartender & Sabrina from The spa was very helpful. Neckola was a great cocktail waitress and was so happy to assist us. The whole staff was really nice and the vibe team But on a good show .. Ok with that being said quick review on the actual hotel: It’s pretty, well manicured and exactly what I expected. Food was hit and miss and I just suggest the buffet to be honest bc they have just about everything you’d want. The drinks were a bit watered down and syrupy for my liking, we actually just stopped drinking them, which sucks at an all inclusive. The brands they had were mids at best.& We didn’t get to go w diamond bc they were sold out. It’s a lot of walking which is to be expected. Very family friendly and the seaweed was well managed.
Stayed 4 nights in Feb 2024
Response from Management Team on Feb 26, 2024
Dear Emily,Thank you for choosing Royalton Negril for your recent visit.We are pleased to see that your stay was an enjoyable one. Your concerns will also be shared with the relevant managers to be treated as areas of opportunity for improvement. We sincerely apologize for any inconsistencies. It was a pleasure hosting you and we hope to welcome you again.Regards,

8/10 Good

Jeremy Michael, Cedar Rapids

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to navigate. Food was good overall. Specialty restaurants were great. Room service was out of options a lot and our building was out of hot water for 2 days. Locals were pesky but overall was a good experience.
Stayed 7 nights in Feb 2024
Response from Management Team on Feb 21, 2024
Dear Jeremy,Thank you for choosing our resort for your recent vacation.Providing excellent service to our valued guests has always been one of our top priorities and it is very disheartening to learn that we did not fulfill that quest.We are truly sorry to learn about your experience. Our paramount priority is our guests’ satisfaction, and your honest feedback will help us to be better and correct what is necessary. Your concerns relating to the inconsistent service received were shared with the relevant managers who will treat your concerns as areas of opportunity for improvement.In regards to the water issue, once we became aware of the situation, we immediately took measures to prevent this from having a further influence during your stay; we sincerely apologize for any inconvenience this may have caused. The problem has been resolved and the water service has been fully restored. It was a pleasure hosting you and we hope to welcome you again. Regards,

6/10 Okay

Amit

Traveled with partner
Liked: Cleanliness, staff & service
Property is good buy facilities were very unsatisfactory. During the stay, there was constant issue with air condition , hot water and water supply. Twice water shut off during the shower. Hot water was not available. Water pressor was very low. I would not stay at this resort or recommand to anyone.
Stayed 5 nights in Feb 2024
Response from Management Team on Feb 21, 2024
Dear Amit,Thank you for choosing our resort for your recent vacation.Providing excellent service to our valued guests has always been one of our top priorities and it is very disheartening to learn that we did not fulfill that quest.We are truly sorry to learn about your experience. Our paramount priority is our guests’ satisfaction, and your honest feedback will help us to be better and correct what is necessary. Your concerns relating to the inconsistent service received were shared with the relevant managers who will treat your concerns as areas of opportunity for improvement.In regards to the water issue, once we became aware of the situation, we immediately took measures to prevent this from having a further influence during your stay; we sincerely apologize for any inconvenience this may have caused. The problem has been resolved and the water service has been fully restored. We hope that you will grant us another opportunity to host you again.Regards,

4/10 Poor

Kaitlin

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Upon our arrival we were out in a room that have a thousand bugs so they loved us and our toilet wasn’t working. We called and no one came until the day before we left and they said it was fine (it wasn’t) the power kept going out. They ran out of certain foods. We didn’t have hot water for 3 days. Will not be recommending or going back to that resort.
Stayed 5 nights in Feb 2024
Response from Management Team on Feb 21, 2024
Dear Kaitlin,Thank you for choosing our resort for your recent vacation.Providing excellent service to our valued guests has always been one of our top priorities and it is very disheartening to learn that we did not fulfill that quest.We are truly sorry to learn about your experience. Our paramount priority is our guests’ satisfaction, and your honest feedback will help us to be better and correct what is necessary. Your concerns relating to the inconsistent service received were shared with the relevant managers who will treat your concerns as areas of opportunity for improvement.In regards to the water issue, once we became aware of the situation, we immediately took measures to prevent this from having a further influence during your stay; we sincerely apologize for any inconvenience this may have caused. The problem has been resolved and the water service has been fully restored. Whilst an apology will not change the outcome of your experience, we are humbled to have hosted you.Regards,

4/10 Poor

Zivanayi

Stayed 7 nights in Feb 2024
Response from Management Team on Mar 21, 2024
Dear Zivanayi, Thank you for choosing our resort for your recent visit. It is our sincerest hope that you grant us another opportunity to host you again. Regards,Royalton NegrilManagement Team.

10/10 Excellent

NIKOLAOS

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything in Royalton, the friendly staff, the food everything!! We love Jamaica 🙏♥️ it’s our second home we highly recommend the place!! Peace ☮️ love ❤️ respect ✊ we love you 10/10!
Stayed 5 nights in Feb 2024
Response from Management Team on Feb 19, 2024
Dear NIKOLAOS, Thank you for choosing Royalton Negril for your recent vacation and for taking the time to share your experience with us.We appreciate your comments on the friendliness of our hosts and the amazing food. It was a pleasure hosting you and we hope to welcome you again.Regards,Royalton NegrilManagement Team.

8/10 Good

Aneisha

Stayed 2 nights in Feb 2024
Response from Management Team on Mar 21, 2024
Dear Aneisha,Thank you for choosing Royalton Negril for your recent visit. It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton NegrilManagement Team.

10/10 Excellent

Macoya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs we extremely nice the food was excellent!!
Response from Management Team on Feb 12, 2024
Dear Macoya,Thank you for choosing Royalton Negril for your recent vacation and for taking the time to share your feedback with us. It was a pleasure hosting you and we hope to welcome you again.Regards,Royalton NegrilManagement Team.

8/10 Good

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at a Royalton property and first All-inclusive. Some aspects of the property could use a fresh touch. Although everything was functional. The restraunts and service went above expectations. The main issue was the lack of hot water and water pressure in the showers. My wife, who has long hair, was unable to wash her hair in the shower during our visit and resorted to washing her hair in the bathroom sink. Also, our "fully stocked" bar consisted of a bottle of merlot and a couple of mini beers in the mini fridge. Overall, the experience was positive.
Stayed 4 nights in Feb 2024
Response from Management Team on Feb 5, 2024
Dear Joseph, Thank you for choosing Royalton Negril for your recent visit.Kindly accept our sincerest apology for any inconsistencies you experienced during your stay, our team has implemented new actions that will assist us in improving our products and service. It was a pleasure hosting you and we hope to welcome you again.Regards,Royalton NegrilManagement Team.

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Management Team on Feb 5, 2024
Dear Sharon, Thank you for choosing Royalton Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.Regards,Royalton NegrilManagement Team.

8/10 Good

Mesha

Liked: Cleanliness, staff & service, property conditions & facilities
Views
Stayed 3 nights in Jan 2024
Response from Management Team on Feb 5, 2024
Dear Mesha, Thank you for choosing Royalton Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.Regards,Royalton NegrilManagement Team.

10/10 Excellent

Lorna, Stockbridge

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went to Jamaica for a funeral and stayed at Royalton for seven nights. The intake process was smooth, take a seat and the receptionist comes to you. While you're sitting enjoy the breathtaking view of the ocean. No need to stand in a line. The room looks exactly as it does in the brochure/online, spacious, clean, bath robes and bed slippers provided. The daily and nightly entertainment was excellent. If you are a runner, no problem, you have a choice of running in the sand on the long stretch beach or running on the updated treadmill in the 2-story gym. Yoga, kickboxing fanatics can enjoy the daily classes. So, bring your gym clothes to this family friendly cool vibes property. I saved the best for last, the food. OMGosh, the food choices were overwhelming. My compliments to the chiefs. Any property that takes the time to have a children friendly buffet section, gets an A in my book. I will definitely be going back to Royalton Negril, where you find paradise.
Stayed 7 nights in Jan 2024
Response from Management Team on Feb 2, 2024
Dear sawsan,Thank you for choosing Royalton Negril for your recent vacation. We are delighted to see you had an enjoyable vacation experience. It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton NegrilManagement Team.

10/10 Excellent

sawsan

Liked: Cleanliness, staff & service, property conditions & facilities
This property was amazing!!! I loved it. The staff was amazing, the food was great, the decor was beautiful. I had Great time!!
Response from Management Team on Feb 2, 2024
Dear sawsan,Thank you for choosing Royalton Negril for your recent vacation. It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton NegrilManagement Team.

10/10 Excellent

Jessica Lea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Management Team on Feb 2, 2024
Dear Jessica,Thank you for choosing Royalton Negril for your recent vacation. It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton NegrilManagement Team.

8/10 Good

briana

Traveled with family
I enjoyed my stay and the friendly staff.
Stayed 4 nights in Jan 2024
Response from Management Team on Jan 30, 2024
Dear briana,Thank you for choosing Royalton Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton NegrilManagement Team.

8/10 Good

Andrea

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I payed for the swim up room and it wasn’t clean therefore I didn’t utilize it. I informed housekeeping and the front desk. The towels was limited as I requested wash rags twice and never got them. We checked in on Thursday sheets never changed bed was just made on a daily. The cafe in the lobby had roaches in the display with food. I advise the workers and they said okay and kept working. The place was beautiful but I can’t say it was worth $2800 for one room
Stayed 3 nights in Jan 2024
Response from Management Team on Jan 30, 2024
Dear Andrea,Thank you for choosing Royalton Negril for your recent visit.Our team is grateful for your visit, however, it is regrettable to learn that we did not exceed your expectations throughout your trip.We wish to apologize for any inconveniences you may have experienced during your stay. Your willingness to share your thoughts is very much appreciated. Our team is committed to providing our guests with the highest quality services and facilities and we sincerely regret if you felt like we fell short of our goal in this instance. Although our resort team takes all the necessary steps to see that our guests are assisted should a concern arise during their stay, we will also be sharing your comments with the respective managers for further review as we are continuously making improvements to better our service for our guests.Regards,Royalton NegrilManagement Team.

10/10 Excellent

shanniqua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The vibe team was awesome
Stayed 3 nights in Jan 2024
Response from Management Team on Jan 30, 2024
Dear shanniqua,Thank you for choosing Royalton Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton NegrilManagement Team.

10/10 Excellent

Niurka

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Royalton over the weekend for a Girls Trip and we all had such an Amazing time. My group of 4 were in the Diamond Club w/ swim up and we have Only great things to say. Our butlers Oshane & Donovan did as much as possible to help us with anything we needed. We look forward to returning sooner than later! Thank You Royalton staff for making our stay so memorable🇯🇲💚
Stayed 3 nights in Jan 2024
Response from Management Team on Jan 30, 2024
Dear Niruka,Thank you for choosing Royalton Negril for your recent visit.We are thrilled to see your comments on the attentive hosts who delivered exceptional service during your stay; they will be commended for their service.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton NegrilManagement Team.

10/10 Excellent

Paul

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was incredible, this was our forth time to Jamaica but the first time to Royalton Negril and it has everything you need especially when traveling with a family. Clean spacious rooms, great dining options and quiet nights. The staff were most helpful and friendly we have ever met, from breakfast to dining to the bar in the evening. The main beach was clear no seaweed shallow waters, the second beach was great for snorkeling, plenty of fish to see. We have been traveling as a family for six years and this is by far the best resort we have been to and we will definitely be going back.
Stayed 6 nights in Jan 2024
Response from Management Team on Jan 29, 2024
Dear Paul,Thank you for choosing Royalton Negril for your recent visit.We are pleased to see your comments on the cleanliness of our spacious rooms and the friendliness of our hosts. It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton NegrilManagement Team.