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Reviews of Villas Sur Mer

4 out of 5
Villas Sur Mer
West End Road, Negril, Westmoreland

Reviews

8.8

Excellent

Rating 10 - Excellent. 75 out of 130 reviews" "
Rating 8 - Good. 35 out of 130 reviews" "
Rating 6 - Okay. 10 out of 130 reviews" "
Rating 4 - Poor. 6 out of 130 reviews" "
Rating 2 - Terrible. 4 out of 130 reviews" "

8.8/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Eudalee

Traveled with partner
Disliked: Cleanliness
The property is old and outdated. The room was not clean.
Stayed 2 nights in Apr 2024
Response from Carmen and Renae on Apr 22, 2024
Hi Eudalee,Thanks for your review.

8/10 Good

Yohan, Lauderhill

Traveled with partner
Liked: Property conditions & facilities
Will be back. Friendly staff and good location
Stayed 3 nights in Mar 2024
Response from Carmen and Renae on Apr 22, 2024
Hi Yohan,Thank you for your feedback. We look forward to stay in the future.

10/10 Excellent

Shaun

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly and welcoming staff from the security guard to the manager... i felt at home 2 minutes after arrival. The cave was very cool as well.
Stayed 1 night in Mar 2024
Response from Carmen and Renae on Mar 29, 2024
Thank you Shaun!...ones you step in the Villas Sur Mer gate, you are already at home and you are part of the VSM family :)All The Best!

10/10 Excellent

Amy, Hartland

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Carmen and Renae on Feb 28, 2024
Hi Amy,Thank for your Review

10/10 Excellent

Sandra

Liked: Cleanliness, property conditions & facilities
Stayed 10 nights in Feb 2024
Response from Carmen & Renae on Feb 20, 2024
Hi Sandra,Thank you for your review

10/10 Excellent

Alastair

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Carmen and Renae on Mar 29, 2024
Thank You!....We hope to see you soon...

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
What a great place to stay. Has everything you need right nearby and the staff is wonderful. Highly recommend this place.
Stayed 6 nights in Feb 2024
Response from Carmen & Renae on Feb 20, 2024
Hi David,Thank you for your feedback, we are happy to hear that you enjoyed you stay here at Villas Sur Mer.all the best from us here!!

10/10 Excellent

Tameka D

Traveled with family
Liked: Amenities
Ms Carmen was the absolute best! Her hospitality was phenomenal. Ms Donna was amazing as well, we thank everyone for everything! We will be back soon!
Stayed 3 nights in Feb 2024
Response from Carmen and Renae on Feb 6, 2024
HI Tameka, it was a pleasure to meet 3 beautiful young women like you. We hope to see you again and we hope that the next time it will be on the Sea side!!!Wishing all the best,

8/10 Good

Susan

Quiet
Stayed 1 night in Jan 2024
Response from Carmen and Renae on Jan 21, 2024
Hi Susan,Thanks for your feedback

4/10 Poor

Robert

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The location of this little hotel is great. That being said the pool was a pretty sad place, the bartender looked surprised when a guest showed up, the security was basically high school kids, I had to jump the wall because the front door lock broke while I was out (if I were not in shape it would have been impossible), and our door lock broke. It’s a pretty terrible hotel. But if you’re just looking for a place to crash, it may work if you like sleeping with mosquitoes. All that being said, the restaurant across the street is crazy expensive, but fantastic. Food and drinks are amazing. Just expect slow island service.
Stayed 2 nights in Jan 2024
Response from Carmen and Renae on Jan 23, 2024
Hi Robert,Thank you for your review...Communication is the base of any human relation... We wish you have let us know your experience as it was going on and give us the opportunity while you were in house to help you in having a better experience.Our resort is a property where nature is engage to a family quiet environment where we put the frame and guest build their memories...unfortunately things happen beyond our control and we apologize for that.Wishing all the best to you and to your family,

10/10 Excellent

Tamar, St. Albans

Liked: Cleanliness, amenities, property conditions & facilities
Was on the west end, property was clean, rooms were clean and large. A beautiful ambiance.
Stayed 2 nights in Dec 2023
Response from Carmen & Renae on Jan 21, 2024
Thank you Tamar for your review

10/10 Excellent

Jeannette

Liked: Cleanliness, amenities, property conditions & facilities
Carmen and staff are great! I’ve been coming here for years. Restaurant right across the street and the food is excellent.
Stayed 6 nights in Jan 2024
Response from Carmen and Renae on Jan 14, 2024
Thank you for give us the opportunity to welcome you again!From Your VSM family...See you net time:)

8/10 Good

Karie, Conyers

Liked: Cleanliness, amenities, property conditions & facilities
The villa was a little smaller than I expected, we were having issues with the toilets flushing. But the property and all the views were amazing. Everything was close by, even the streets were nice and clean. I would definitely stay there again.
Stayed 2 nights in Jan 2024
Response from Carmen & Renae on Jan 21, 2024
Hi Karie,Thank you for feedback, we have made note of the issues and we will be resolving.Looking forward to a future stay with us,

10/10 Excellent

Justin

Stayed 2 nights in Dec 2023
Response from Carmen and Renae on Jan 14, 2024
Thank you for your review!We hope to see you again....

6/10 Okay

Nicole Rene

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2023

8/10 Good

Jeremy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was across the street from ricks cafe which ended up being my favorite place to go in negril. The pool and hot tub were also very nice. All of the staff at villas sur mer were great, easiest check in ever.
Stayed 8 nights in Aug 2023
Response from Carmen & Renae on Oct 20, 2023
Thank you for your review.looking forward for your next stay ;)

4/10 Poor

Jennifer Lam

Disliked: Cleanliness, property conditions & facilities
Stayed 8 nights in Aug 2023
Response from Carmen & Renae on Aug 16, 2023
Hi Jennifer,Thanks for your review

2/10 Terrible

Rayelle

Stayed 6 nights in Jul 2023

10/10 Excellent

Betty

Stayed 3 nights in Aug 2023
Response from Carmen & Renae on Aug 16, 2023
Hi Betty,Thank you for your review!!

8/10 Good

Debra

Traveled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in May 2023
Response from Carmen & Renae on Jun 17, 2023
Thank you for staying with us...

8/10 Good

Steven

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2023
Response from Carmen & Renae on Apr 18, 2023
Hi Steven, Thank you for your review

8/10 Good

Nicole

Traveled with family and small children
Liked: Amenities
The beds are comfortable, the rooms spacious, the staff is friendly, the pool was fun, and the kitchen is equipped with everything and a grocery store is a few minutes walk away. With all the good, the villa we stayed in felt a bit run down and could use some extra cleaning.
Stayed 2 nights in Apr 2023
Response from Carmen & Renae on Apr 18, 2023
Hi Nicole ,we are happy to that your stay as a good one. and we welcome all you critique and we will be making the necessary changes. Kind regards,

10/10 Excellent

William

Stayed 2 nights in Feb 2023
Response from Carmen & Renae on Apr 18, 2023
Hi William,Thank you for your review, It was our pleasure hosting you here at villas Sur Mer.All the best

8/10 Good

Francesco

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice accommodation for family. Spacious villas with all the necessary equipment. Walking distance to good restaurants. And, very picturesque cliff.
Stayed 5 nights in Feb 2023
Response from Carmen & Renae on Mar 7, 2023
Thank you for your review Francesco.

10/10 Excellent

Crystal

Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
I enjoyed my stay and so did my family , I would definitely come back again . The view and scenery there was everything ❤️
Stayed 2 nights in Feb 2023
Response from Carmen & Renae on Feb 20, 2023
Thank you Crystal!... We will be more than happy to welcome you and your family again.

8/10 Good

paul

Liked: Amenities, property conditions & facilities
Stayed 7 nights in Feb 2023

10/10 Excellent

Katherine

Liked: Cleanliness, amenities, property conditions & facilities
I had a lovely stay at Villas Sur Mer. I went alone and felt totally safe the whole time. I loved being able to walk to local restaurants and sites, and that I could swim in the ocean (while staying on the land side that was more quiet). Highly recommended!
Stayed 4 nights in Jan 2023
Response from Carmen & Renae on Mar 7, 2023
Hi Katherine,Thank you for you review and we are happy that your at with us was great one

10/10 Excellent

Shanara

Liked: Cleanliness, amenities, property conditions & facilities
Villas Sur Mer is a lovely little property on the west end of Negril, located within walking distance to Rick's Cafe. Its very comfortable, clean & quiet. The manager, Carmen (?), was very pleasant, helpful and accommodating from the moment of check in to check out. The rooms are comfortable and fairly well equipped with some of the basic amenities (with the exception of an iron, ironing board and hair dryer. All of which you may be able to get at the front desk). There is a kitchenette and living area which I appreciated as I didn't know we'd get that. I will say, I would've preferred to have the TV in the living area as opposed to the bedroom. The property has a pool, a bar, and get this, an underground cave that leads out to a cliff with a very beautiful view!! Take some chairs down there with you and your company and have a beer or 2. You should get a lovely view of the sunset too. Overall, I was pleased with my stay. I wish I didn't have to leave but will definitely return. Give it a go!
Response from Carmen & Renae on Feb 20, 2023
Thank you for your review Shannara...We have take note of your observations ( I just have to clarify that hair dryers are in all our cottages, may be it was a last minute issue and we apologize for that). We look forward to welcome you again!

6/10 Okay

Lisa

Stayed 7 nights in Jan 2023
Response from Carmen & Renae on Mar 7, 2023
Thank you Lisa

10/10 Excellent

Diedre

Liked: Room comfort
Stayed 2 nights in Aug 2022
Response from Carmen & Renae on Mar 7, 2023
Hi Diedre,Thank you for feedback we appreciate it

10/10 Excellent

Gordon

Stayed 2 nights in Jan 2023
Response from Carmen & Renae on Mar 7, 2023
Thank you Gordon for your feedback.

6/10 Okay

William

Response from Carmen & Renae on Mar 7, 2023
Thank you William

8/10 Good

Erin

Traveled with family
Liked: Cleanliness
Cute property. Overall good stay. Very spacious. Hot water didn't work a few days.
Stayed 7 nights in Jan 2023
Response from Carmen & Renae on Jan 15, 2023
Thank you for your Review!... We apologize for the hot water inconvenience.... unfortunately it could not be fixt as fast as we want.

8/10 Good

Irwin

Traveled with family
Liked: Cleanliness, amenities
Great location in the Cliffs in walking distance to Ivan’s and Rick’s. Grounds were well maintained, beds were comfortable and air conditioning worked well.
Response from Carmen & Renae on Jan 9, 2023
Thank you for your review...we look forward to welcome you again!

8/10 Good

Katy

8/10 Good

Sean

Traveled with partner
Liked: Cleanliness, amenities
Very nice cave that you can go into and lounge by the ocean.
Response from Carmen & Renae on Jan 9, 2023
Thank you for your review!

8/10 Good

Jana

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property and Carmen and Renae helped make sure we had everything we needed.
Response from Carmen on Jan 1, 2023
Thank you for your review Matthew.we look forward to hosting you again

8/10 Good

Cassandra

Liked: Cleanliness, amenities, property conditions & facilities
Great property! Very quaint and secluded. Location is perfect for Rick's Cafe!
Response from Carmen & Renae on Jan 1, 2023
Hi Cassandra,Thanks for your review. we are happy that you enjoy your stay at our property

2/10 Terrible

Erica

Liked: Cleanliness, room comfort
Do Not Stay Here, Dangerous.
My partner beat me and when I asked staff for help and to call the police, they let him get away. on my birthday. worst experience of my life. One of the security guards, even called me sick? I had blood and a swollen face and nobody helped me. I was alone in Jamaica. A young 29 y/o woman. They heard me screaming for help and didnt come help for almost 15 min because we were making too much noise. The whole situation was sickening.
Stayed 3 nights in Sep 2022

10/10 Excellent

Charles, North Bergen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice seclusion
Stayed 4 nights in Aug 2022

10/10 Excellent

Jerald

Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2022
Response from Carmen & Renae on Aug 26, 2022
Hi Jerald,Thank you for your review.Best Regards,

10/10 Excellent

Kevin

Traveled with family and small children
Liked: Property conditions & facilities
It's a nice place to stay with family or friends
Stayed 4 nights in Aug 2022
Response from Carmen & Renae on Aug 18, 2022
Hi Kevin, It was our pleasure hosting you and your family at villas Sur Mer. we looking forward to hosting you guys!!

10/10 Excellent

Wendion

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The manager was amazing and they gave excellent customer service!
Stayed 3 nights in Jul 2022
Response from Carmen on Aug 18, 2022
Hi Wendion, Thank you for your review.

10/10 Excellent

Ewadele

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The 2 bedroom cottage was so nice and modern. We all loved the strength of the WiFi ! And the pool was soooo lovely!
Stayed 1 night in Jul 2022
Response from Carmen & Renae on Aug 18, 2022
Good day Evadale, Thank you for lovely review We look forward to hosting you again

10/10 Excellent

Claudine

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A lovely, well kept property. Across the road from Ricks Cafe and other places to eat good food
Stayed 4 nights in Jun 2022
Response from Carmen on Jul 6, 2022
Thank you for your review Claudine! We hope to see you again :) Regards, Carmen and the VSM family

2/10 Terrible

Sasha

Stayed 2 nights in Jun 2022

10/10 Excellent

Shannon

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great personable property manager! The staff were also very courteous and welcoming! The property was beautiful and we had a great stay! We even extended
Stayed 1 night in Jun 2022
Response from Carmen & Renae on Jun 18, 2022
Hi Shannon, Thank you choosing Villas Sur Mer and it was our pleasure hosting you. we hope to see you again in the future. All the best from the Villas sur mer Family!!

4/10 Poor

Larry

Stayed 5 nights in May 2022
Response from Carmen & Renae on May 11, 2022
Thank you Larry for your review.

10/10 Excellent

DESIREE

Liked: Cleanliness, amenities, property conditions & facilities
This was a great choice. The staff caters to your every need and ensure you enjoy your stay. From the moment you enter into the private gated resort, you step into another world. The pool and jacuzzi area around the bar is wonderful. Very quiet and serene. Just a few steps from Rick's Cafe so always something to do. Don't forget to get a massage in your room or the cave. That was awesome. This is my new secret escape.
Stayed 3 nights in Apr 2022
Response from Carmen & Renae on Apr 29, 2022
Hi Desiree, Thank you for choosing Villas Sur Mer!!. Ensuring that our guest feel right at home is something that the Villas sur mer team try our best to do at all times. It was a pleasure to assist in making your vacation a very relaxing one. Welcome to the Villas Sur mer family, See you soon