Ratings based on 792 Verified Reviews

4.3 out of 5
87% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice and quiet great for relaxing

Posted Jan 22, 2018
Very good service, nice for family, clean , I will recommend it to friends and family but little up grade for the bedroom and kitchen stuff will be better
2 out of 5
by A verified traveler from sydney

Tired accommodation but a good location

Posted Jan 22, 2018
Pros: The location was good. The BBQ facilities were good
Cons: Clean the apartments thoroughly. Steam clean the furniture.
Location: The toboggan rides were fabulous. Dinner at the golf club was great.
We stayed in a 3 bedroom penthouse and a 2 bedroom apartment over Xmas. Both apartments were very tired looking. In the 3 bedroom penthouse the sofas were dirty and stained. The dining chairs were filthy both the fabric on the chairs and the timber frame of the chairs. They hadn't been cleaned thoroughly. There wasn't enough cutlery particularly forks. For the price we expected a much cleaner and nicer decor. The pool area was very busy and didn't have enough deck chairs for the size of the resort.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 21, 2018
Pros: Perfect sized apartment.
Cons: More or improved facilities. Very limited kids corner and gym.
Great family holiday located close to restaurants, shops and entertainment. Relaxing and quiet at night.
2 out of 5
Recommended
for Everyone
by A verified traveler from Nelsons Bay

Close to town centte

Posted Jan 16, 2018
Satndard room catagory way overdue for refurm.Overworn carpet/ dirty lounges .
Comment from Hotel Management
Jan 16, 2018 by Leanne , Hotel Management
Thank you for choosing Mantra Aqua Resort for your Port Stephens getaway. Thank you also for your feedback, it has been taken directly to the unit owner and action is underway. We'll hope to welcome you at another time. Kind regards, Leanne
5 out of 5
Recommended
for Everyone
by A verified traveler from Liverpool

Great Location

Posted Jan 2, 2018
Pros: Location and amenities.
Cons: Nothing had it all.
Location: So close to all the bay's for swimming and the Marina.Bit of a hill to return back to hotel but good exercise.
Had a 2 bedroom apartment.Very clean on arrival and very comfortable.Good size pool and spa to end the day.Conveniient elevator to pool and car park.A bit pricey but you get what you pay for.Would highly recommend.
Comment from Hotel Management
Jan 3, 2018 by Leanne , Hotel Management
Thank you Julie, for staying with us and for your recommendation. Christmas holidays are always going to be at a higher rate, we do run some great specials throughout the year- we'll hope to see you for a mid-year break perhaps! Best wishes, Leanne
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Posted Dec 23, 2017
Great experience. Nice staffs. Will come back next time.
Comment from Hotel Management
Dec 27, 2017 by Leanne , Hotel Management
5/5! Thank you Vincent. It was a pleasure to be your host. We'll look forward to your next visit. Best wishes, Leanne
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 22, 2017
Great place to stay for the kids and a walk to the beach 💚
Comment from Hotel Management
Dec 23, 2017 by Leanne , Hotel Management
Thank you for choosing Mantra Aqua Resort for your Port Stephens getaway. It was a pleasure to be your host, we'll hope to welcome you again in the future. Best wishes, Leanne
4 out of 5
Recommended
for Families
by A verified traveler from Sydney, NSW

Great location and a comfortable room

Posted Dec 16, 2017
Pros: The pool; air conditioning; the location
Cons: Rooms could be updated and a little cleaner; the bath tub faucet didn't work
Location: 5 minute walk to shops, the marina, cafes, restaurants, a playground... pretty much everything in Nelson Bay.
The Mantra Aqua was great for our holiday with our 2 year old. The room was spacious and well sound-insulated (it helped being at the far end of the block). The pool was lots of fun and well-maintained. The room cleanliness was so-so and the room facilities were a bit bare but it suited our needs. The location is ideal for walking around Nelson Bay - easy access to all the shops and boutiques, and a short drive to anywhere in Port Stephens. We'll definitely be back to the area and possibly to the Mantra.
Comment from Hotel Management
Dec 17, 2017 by Leanne , Hotel Management
Thanks Michael! Great to see that we ticked most boxes- I'll be certain to follow up on the others, I appreciate you raising my attention to the matters. It was a pleasure to be your host, we'll hope to welcome you again. Kind regards, Leanne
4 out of 5
Recommended
for Everyone
by A verified traveler from sydney

Posted Dec 11, 2017
Very nice, close to shops, clubs ,lake , staff very helpful, had a nice stay
Comment from Hotel Management
Dec 11, 2017 by Leanne , Hotel Management
Many thanks Janette, it is fantastic to hear that our team took such great care of you and that you loved our beautiful part of the world as much as we do! Visit again won't you! Best wishes, Leanne
3 out of 5
by A verified traveler from sydney

Ok

Posted Dec 8, 2017
Ok for everything. Just ok. Nothing more or less.
Comment from Hotel Management
Dec 11, 2017 by Leanne , Hotel Management
Thank you for choosing to stay with us at Mantra Aqua Resort, Charles. We aim to exceed guest expectations on all levels, so it is a little disappointing to see that we haven't ticked all the boxes for you. Always feel welcome to contact us with any feedback or queries. Kind regards, Leanne