Ratings based on 210 Verified Reviews

4.3 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Kelowna

Hotel located in walking distance to all the shops

Posted Aug 28, 2017
We are repeat guests at this hotel. Very clean and well managed, spacious room and good bathroom. Comfy beds. Helpful staff. Free parking across the street.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chilliwack, BC

What a nice hotel.

Posted Aug 25, 2017
Pros: Everything
Cons: I can't think of anything at this moment.
Location: I loved the Hume hotel and little shops surroounding it.
Due to the awful stay I had in Calgary with Comfort Inn Suites. I cancelled my membership with Comfort and signed up with Best Western.
4 out of 5
Recommended
for Everyone
by A verified traveler from Coeur d alene Idaho

nice hotel in town....

Posted Aug 25, 2017
Pros: Close to town and clean....
Cons: AC
Location: Great location....
AC is not up to date ,loud........Town needs a clean up...Homeless people on streets...
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC

Fantastic Location and inmaculate

Posted Aug 23, 2017
Pros: The beds and pillows are awsome
Location: It is located right on the main street, with thousands of Restaurantes and shops, walking distance from the Cottonwood falls and the lake.
We travel with our dog, they are super pet friendly and have asignated rooms on the "basement", this rooms are awsome; quite, lots of natural light and with plenty of space. The restaurant is good.
5 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton

Great downtown location

Posted Aug 21, 2017
Pros: Quiet and clean, great beds!
Location: Plenty of stores, bars, restaurants within walking distance.
Very nice hotel with great location, good restaurant and small bar.
4 out of 5
Recommended
for Everyone
by A verified traveler from edmonton

Good location, excellent service

Posted Aug 10, 2017
Very pleased with this hotel. Easy check in, organized staff. Great restaurant. Good parking.
Comment from Hotel Management
Aug 16, 2017 by Cherie, Hotel Management
Thank you for your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 23, 2017
We had a very nice stay at the Best Western in Nelson - great location, clean room, friendly and professional staff.
Comment from Hotel Management
Aug 16, 2017 by Cherie, Hotel Management
Thank you for staying with us. Hope to see you again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great for downtown Nelson

Posted Jul 9, 2017
Very comfortable hotel in downtown Nelson, BC. The room was spacious, the bed comfortable and the staff very friendly. Convenient, large parking lot right across the street just for guests (free). We bought the package with included breakfast at the attached restaurant which was very enjoyable. Overall a great experience.
Comment from Hotel Management
Jul 11, 2017 by cherie, Hotel Management
Thank you for staying with us! Hope to see you again All the best
5 out of 5
Recommended
for Everyone
by A verified traveler from Edmont on Canada

Comfortable hotel in heart of city

Posted Jun 30, 2017
Pros: A top quality facility
Cons: No suggestion, except the selection of coffee in the room was not great
Location: It is on Baker Street which is the heart of Nelson. Everything to see and is nearby
Every aspect of our stay was exceptional, from staff interaction, quality and cleanliness of room and breakfast in the restaurant.
Comment from Hotel Management
Jun 30, 2017 by Sharon, Hotel Management
Hi Terry Thank you for feed back. We have let housekeeping know about the selection of coffee in the room. For future, we do have a coffee station in the lobby. Coffee is the OSO Negro coffee called Chocolate Cake. Please come by and try it. Thank you
5 out of 5
Recommended
for Everyone
by A verified traveler from Coeur d Alene, Id

Friendliest Hotel.

Posted Jun 9, 2017
Friendly, clean, great location. They were doing renovations on the stairway and hot tub while there. Was really looking forward to soaking after a long days of hiking and shopping. Would have been nice to know before hand or given a credit for not being able to use. Other than that a great place to stay.