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Reviews of National 9 - Nephi 9 Inn

2 out of 5
National 9 - Nephi 9 Inn
2160 South Main, Nephi, UT

Reviews

7.2

Good

Rating 10 - Excellent. 170 out of 829 reviews" "
Rating 8 - Good. 312 out of 829 reviews" "
Rating 6 - Okay. 189 out of 829 reviews" "
Rating 4 - Poor. 98 out of 829 reviews" "
Rating 2 - Terrible. 60 out of 829 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Shirley

Traveled with partner
Disliked: Amenities, property conditions & facilities
The beds are so wore out and you sink all the way down, the toilet is broken and not even fadtene to the floor. Be very careful getting off of it or you'll fall over. The shower pull only lets half the water out of shower head leaving little pressure. Advertised breakfast but it is continental.. big difference.Certainly would not recommend this property to others or stay here again
Stayed 1 night in Apr 2024

6/10 Okay

Jerry

Disliked: Staff & service, property conditions & facilities
Poor amenities need usb ports. Lamp for night stand
Stayed 1 night in Apr 2024

4/10 Poor

Ramon

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor property
Stayed 1 night in Apr 2024
Response from Gm on Apr 18, 2024
Thank you

8/10 Good

Eugene

Expirence was good
Stayed 1 night in Apr 2024
Response from Gm on Apr 14, 2024
Thank you. We appreciate your business.

2/10 Terrible

Colleen

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible service provided by the GM Nancy. Would not recommend
Stayed 1 night in Apr 2024
Response from GM on Apr 13, 2024
Thank you for your feedback.

6/10 Okay

Ron

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from GM on Apr 13, 2024
Thank you for your review.

4/10 Poor

Brooke

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I couldnt take a comfortable shower. The water wouldnt get hot and it ended up all over the floor. I only had 3 rough towels to dry off with and dry the floor.
Stayed 1 night in Apr 2024
Response from GM on Apr 13, 2024
We are sorry to hear you did not enjoy your stay. We hope you will give us another chance to earn back your business in the future. Again we are sorry for the issues during your stay.

2/10 Terrible

Douglas

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Gm on Apr 7, 2024
Thank you for your review. We are sorry to hear that you did not enjoy your stay with us. We hope you will give us another chance in the future.

2/10 Terrible

Vivian

Traveled with partner
Disliked: Amenities, property conditions & facilities
We had a flood in our room when the bathtub was draining. The front desk lady said she would contact Expedia to arrange for a price reduction/refund…never happened. The new tiles were cracked in the room we were moved to, and the room supplies were very limited and of poor quality. The parking space outside by the rooms was littered with cigarette butts.
Stayed 1 night in Apr 2024
Response from Gm on Apr 6, 2024
We too are not fond of the constant cigarette butts that are tossed onto the floor DAILY, we do provide many trash cans and butt cans throughout the property however we have not mastered the art of getting people to use them. We apologize for the inconvenience of the toilet overflowing onto the floor. though the desk clerk tried to do all she could to accommodate the situation and was able to get you into another room, we do apologize that it was not on the same floor we do understand that was important to you. We are looking into why you have not received any information from the discount situation. Again, we apologize for the issues that occurred during your stay and hope you give us another chance to earn back your business.

6/10 Okay

Carol

Traveled with pets, Traveled with family
There was nothing unique about this property but for the price it was average. The "breakfast" left something to be desired. Twinkies, etc. are not breakfast food IMHO. The advertised internet was not available. There is a small note in the office saying it might not be accessible in all areas -- it was even available in the office! Couldn't make a reservation for our next stop so that was very disappointing.
Stayed 1 night in Mar 2024
Response from Gm on Apr 6, 2024
Thank you for your review we will be looking into these issues mentioned. We hope you have a safe trip.

10/10 Excellent

R.Jordan

Stayed 1 night in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Apr 6, 2024
Thank you for your review.

4/10 Poor

Caren

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from GM on Apr 6, 2024
Thank you for your review.

2/10 Terrible

Tamara

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mold in bathroom. Very unfriendly staff.
Stayed 2 nights in Mar 2024
Response from Gm on Apr 1, 2024
Thank you for your review.

2/10 Terrible

Joanne

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property unclean. Noisy party all night. Tried calling front desk about noise but they did not answer call. Uncomfortable beds. Would not recommend this property to anyone.
Stayed 1 night in Mar 2024
Response from GM on Apr 1, 2024
We apologize for noisy guests that prevented you from having a good night, and that you did not get an answer on the phone. A desk clerk is available 24/7 however they may step away briefly to attend to a guest or other duties while on shift. We hope you will give us another chance in the future .

8/10 Good

Brooke

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from GM on Apr 1, 2024
Thank you

8/10 Good

Rosemarie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to find off of the interstate.
Stayed 1 night in Mar 2024
Response from Gm on Mar 30, 2024
Thank you for taking the time to leave us a review.

8/10 Good

Laurel

Stayed 1 night in Mar 2024
Response from Gm on Mar 30, 2024
Thank you for taking the time to leave us a review.

8/10 Good

Kerry

Liked: Cleanliness, staff & service, amenities
For the price... a pretty good place.
Stayed 1 night in Mar 2024
Response from GM on Mar 30, 2024
Thank you for taking the time to leave us a review.

6/10 Okay

Kenneth

Disliked: Property conditions & facilities
Average 2 star motel
Stayed 1 night in Mar 2024
Response from GM on Mar 30, 2024
Thank you for taking the time to leave us a review.

6/10 Okay

Taichelle

Traveled with family
Disliked: Cleanliness, property conditions & facilities
This property is very old. The room had trash still on the ground and some in the trash can. Also still had food in the "freezer". Continental breakfast was not worth the stay.
Stayed 1 night in Mar 2024
Response from GM on Mar 30, 2024
Thank you for your review/. We apologize for the issues you experienced during your stay. We hope you will stay with us again in the future.

8/10 Good

Kiah Brielle

Stayed 1 night in Mar 2024
Response from Gm on Apr 13, 2024
Thank you for taking the time to leave us a review. We appreciate your business and hope to see you again soon.

8/10 Good

Mark

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Old and needing work, but clean and bright. Good breakfast, friendly staff. Never felt unsafe. Nice basic lodging.
Stayed 1 night in Mar 2024
Response from GM on Mar 22, 2024
Thank you for your review.

4/10 Poor

Valerie

Stayed 1 night in Feb 2024
Response from GM on Mar 22, 2024
Thank you for your review.

6/10 Okay

Verna

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The front desk girl was very nice. The tv didn’t work. The room smelled funky. Showed us another room it smelled bad too. I think too many people with dogs
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Thank you for your review. We appreciate your feedback. We will be looking into this immediately. We hope to earn your business in the future.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Along the road, good price clean
Stayed 1 night in Feb 2024
Response from GM on Mar 5, 2024
THANK YOU FOR THE REVIEW. WE APPRECIATE YOUR BUSINESS AND HOPE TO SEE YOU AGAIN SOON.

10/10 Excellent

Arthur

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a bit run down and older but for the price it’s ok!
Stayed 1 night in Mar 2024
Response from GM on Mar 5, 2024
THANK YOU FOR THE REVIEW. WE APPRECIATE YOUR BUSINESS AND HOPE TO SEE YOU AGAIN SOON.

8/10 Good

JoAnn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great reception. Clean quiet room. Great price.
Stayed 1 night in Feb 2024
Response from GM on Feb 22, 2024
Thank you for leaving us a review. We apricate your business.

8/10 Good

Dayna, Hurricane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for just a quick overnight, but the room was good and warm when we arrived. We slept well and the breakfast was sufficient with fruit, instant oatmeal choices, hard boiled eggs, waffles, and the typical Continental Breakfast things. I would stay here again.
Stayed 1 night in Feb 2024
Response from GM on Feb 22, 2024
We are glad to hear that you enjoyed your stay with us. We appreciate your feedback and look forward to your next stay with us.

10/10 Excellent

Nicholas, Midvale

Stayed 1 night in Feb 2024
Response from GM on Mar 22, 2024
Thank you for your review.

2/10 Terrible

Michael

Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I waited at the counter for 20 minutes and no one was there to check us in. I ended up calling the place and heard it ring in back and then get silenced. After a bit the front desk lady came out completely unaware I was there. Place is pretty dirty. Stains on rugs. Bathtub is cracked and rotted. But at least we have waffles for breakfast in the morning….. well nope we got up early just to be at breakfast by 9 as told and there was a sign on the door stating “lobby closed sorry” on the door. This was at 830. Frustrating experience and honestly I want my money back.
Stayed 1 night in Feb 2024
Response from GM on Feb 17, 2024
We would like to apologize for the inconvenience you experienced during your stay. We would like to discuses this issue with you if you could contact the hotel directly and allow us to explain and resolve the issue. We appreciate your business and hope we are able to earn your business in the future.

2/10 Terrible

Mary

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will never stay here again !
Stayed 2 nights in Feb 2024
Response from GM on Feb 17, 2024
We are sorry to hear you did not enjoy your stay. We hope we are able to earn your business again in the future.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Feb 17, 2024
Thank you for your feedback. We appreciate your business and look forward to seeing you again.

2/10 Terrible

Tallulla

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Definitely will NOT stay again
Stayed 5 nights in Jan 2024
Response from GM on Jan 27, 2024
We apologize for any issue you may have experienced during your 5 night stay. We wish you would have came to us if there was an issue with the room or for any reason. We definitely would have done our best to correct any issues or concerns you may have had. We hope you have a great week.

10/10 Excellent

Jesus, Spring Creek

Liked: Cleanliness, staff & service, amenities
Confortable and quiet. Nice place
Stayed 1 night in Jan 2024
Response from GM on Jan 27, 2024
Thank you for taking the time to leave us a review. We appreciate your business and hope to see you again soon. Have a great week.

8/10 Good

Melissa

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Jan 27, 2024
Thank you for the review we appreciate the feedback.

2/10 Terrible

Shawn

Stayed 1 night in Jan 2024
Response from GM on Jan 27, 2024
We are sorry to hear that you did not enjoy your stay. We hope you will give us another chance in the future. Take care.

10/10 Excellent

Jackie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Gm on Jan 27, 2024
Thank you for the review we appreciate the feedback. We hope you have a great week and we look forward to seeing you again.

6/10 Okay

Benjamin

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Jan 2024
Response from GM on Jan 27, 2024
Thank you for the review we appreciate the feedback.

6/10 Okay

Cindy

Liked: Cleanliness
Ok room just no hot water.
We got in and found that there was no hot water. My hubby went and talked to guy at from desk (he was actually sitting outside petting a cat). Jr told hubby that sometimes the water handles are mixed up. We had already checked that scenario. So no shower. The next morning hubby called the front desk and they said they could move us to a different room. Sorry. I’m already up and dressed. Moving to another room last night would have been better. I guess the guy last night was new. Hopefully they will give him some training
Stayed 1 night in Dec 2023
Response from GM on Jan 27, 2024
Thank you for your reviews. We appreciate your feedback and dedication to keeping us all updated. We look forward to seeing you again in the future.

8/10 Good

Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Dec 2023
Response from GM on Jan 27, 2024
Thank you for the review we appreciate the feedback.

8/10 Good

Brigitte

Traveled with partner
Good place to stay before continuing our travel.
Stayed 1 night in Dec 2023
Response from GM on Jan 27, 2024
Thank you for the review we appreciate the feedback.

10/10 Excellent

Don

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Gm on Jan 27, 2024
Thank you for the review we appreciate the feedback.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oldie But Goodie
It's an older property but clean and well managed. I felt it was an excellent value.
Stayed 1 night in Dec 2023
Response from GM on Jan 27, 2024
Thank you for the review we appreciate the feedback.

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service!
The hotel staff is very friendly and very helpful. We love our stay here and will surely be back again.
Stayed 1 night in Dec 2023
Response from GM on Jan 27, 2024
Thank you for the review we appreciate the feedback.

4/10 Poor

William

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Gm on Jan 27, 2024
Thank you for the review we appreciate the feedback.

8/10 Good

Greg

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Gm on Jan 27, 2024
Thank you for the review we appreciate the feedback.

10/10 Excellent

April

Business traveler
Was a good stay. Nice clean room.
Stayed 1 night in Dec 2023
Response from GM on Jan 27, 2024
Thank you for the review we appreciate the feedback.

6/10 Okay

Dustin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Jan 27, 2024
Thank you for the review we appreciate the feedback.

8/10 Good

Kay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Jan 27, 2024
Thank you for the review we appreciate the feedback.