Ratings based on 144 Verified Reviews

3.6 out of 5
84% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Hotel entrance and general condition is dated

Posted Jan 12, 2017
Room is okay bathroom is not great gym is non existent.
Comment from Hotel Management
Jan 13, 2017 by Michael Thumerer, Hotel Management
Thank you for your stay at our hotel and for your comment . Your comments are very important to us and will enable us to improve our service in the future. Our apologize for your impressions you got during your stay. The gym is located in the first floor, and has been moved there two month ago We hope to welcome you Have a nice day. With Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Travellers ftom Canada

Great stay!

Posted Aug 6, 2016
Beautiful newly renovated room. Close to the airport. The only draw back is how expensive breakfast and parking fees are.
Comment from Hotel Management
Aug 8, 2016 by Michael Thumerer / Front Office, Hotel Management
Dear guest, Thank you very much for your stay in our hotel and for your posive comments. We are glad that you liked our renovated rooms and would be glad to welcome you soon again. With Kind regards
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Apr 16, 2016
Great views. Hotel is currently being renovated so rooms will have a updated modern feel. That being said, we were in rooms not yet renovated, and these are large, clean and comfortable. We were attending an exhibition at the Messe, a good 15 min walk to the No.17 tram, which then goes directly to Messe without any change. A pleasant way to start the day, if only a little far.
Comment from Hotel Management
Apr 18, 2016 by Michael Thumerer , Hotel Management
Dear guest. Thank you very much for your stay at the balladins Hotel Frankfurt Airport and for your detailed comments. We are delighted that you are satisfied with our services. Your praise is important for us in terms of our quality assurance, but also motivation and incentive for the future. We would be glad to have the opportunity to welcome you again. Kind regards
1 out of 5
by A verified traveler

Posted Nov 13, 2015
Elevators kept breaking, room had no AC or vents, the piping alongside the room wall was constantly rattling, and when I bought a beer in the lobby the person at the front desk made a condescending comment about my choice to drink a beer at 5pm.
Comment from Hotel Management
Nov 17, 2015 by B. Eichner, Hotel Management
Dear Traveler, thank you for choosing the Balladins Hotel Frankfurt Airport for your recent stay in Neu-Isenburg. We are happy that you took your time to share your experience with the Expedia community. I am glad to inform you that our Lift company managed after a week of permanent servicing the elevators found a constant solution to avoid any interruptions of the service in the future. Please accept my apologies for the disturbance through the pipes. Our engineering team sorely checked the case and by adjusting the temperature this problem was also eliminated. Dear Traveler, I am sorry that the unfortunate number of very rare incidents made your stay not as pleasant as we promise it to our guests. We are looking forward to welcome you again in our hotel during your next visit. My team will do its utmost to guarantee you than a great stay. Best regards, Benjamin Eichner
4 out of 5
Recommended
for Everyone
by A verified traveler from Alaska. USA

balladins SUPERIOR Hotel 

Posted Sep 3, 2015
Pros: The staff was friendly and helped as much as possible in English.
Cons: The carpets could be updated or a good cleaning.
Location: A little far from airport. Has a shuttle at a small cost to and from airport. Close to mall and good eating.
Enjoyed our stay in Frankfurt with friendly help in getting around.
Comment from Hotel Management
Sep 6, 2015 by Benjamin Eichner, Hotel Management
Dear Darlene, we are pleased to read your comments and that you enjoyed the stay with us in the Balladins Hotel. My team and I are looking forward to welcome you again one day. Sincerely, Benjamin Eichner General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Stockport, UK

Good hotel for Frankfurt exhibition centre

Posted Jun 21, 2015
All in all a good hotel, reasonably priced and with good access to Frankfurt. Staff were helpful. Has a small gym, sauna and jacuzzi. On the downside the sauna is only open fire 3hrs in the evening. TV in room would benefit from a few English channels.
Comment from Hotel Management
Jun 23, 2015 by Benjamin Eichner - General Manager, Hotel Management
Dear Andrew, Thank you for staying with us and your Feedback. we hope to welcome you soon back in our Hotel. Sincerely, Benjamin Eichner General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Abu Dhabi

Spacious Room

Posted May 8, 2015
Pros: Convenient to shops.
Cons: Better internet service and business center with computers and printers.
Location: It is very near Isenberg Zentrum, with shops and cafes. The airport is probably 25 minutes or so.
This hotel offers spacious rooms although I booked a superior room with balcony. The things I didn't like were the very slow internet made my laptop virtually useless and standard tv is poor if you speak English. They don't offer a business area for printing from your email so no place to print your boarding pass if you wish to check in for a flight early. The positives were clean spacious rooms and nearby shopping.
Comment from Hotel Management
May 11, 2015 by Michael Thumerer, Hotel Management
Dear Jo, Thank you very much for your stay at the balladins Hotel Frankfurt Airport and for your comment. Your comments are very important for us and will enable us to improve our service in the future. We are sorry for your Impression you got during your stay. If the Hotel is full, it can happen that the Speed can be reduced. But for this case we have a Business Lounge where you can use the Internet and printer.We would be glad to have the opportunity to welcome you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Stuttgart

Nice hotel fairly close to airport

Posted Jan 7, 2015
Cons: Free parking
Needed a hotel close to the airport (about 10 mins away) for a night - got a good deal through Expedia. Hotel was very nice, bed was very comfortable. Rooms are very large with free WiFi. Only real complaint is that they (like most German hotels) charge you to park, but 8 Euros is cheaper than most.
Comment from Hotel Management
May 11, 2015 by Michael Thumerer, Hotel Management
Dear Guest, Thank you very much for your stay at the balladins Hotel Frankfurt Airport and for your comment. Your comments are very important for us and will enable us to improve our service in the future. We apologize for any inconvenience that this parkingfee may caused.We would be glad to have the opportunity to welcome you again.
3 out of 5
by A verified traveler

far from city

Posted Oct 12, 2014
Pros: room is good
Cons: up to them
Location: don't know
reception service is bad, no enough shuttler to airport
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 15, 2014
Great hotel for proximity to Frankfurt Intl Airport - great rooms, fine service.