Ratings based on 1,004 Verified Reviews

4.5 out of 5
98% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel close to shops and restaurants

Posted Sep 11, 2017
Room was comfortable clean and large enough. The service was very good and the staff friendly and helpful We enjoyed our stay and would return. We would not hesitate to recommend this Hotel to family and friends.
Comment from Hotel Management
Sep 12, 2017 by K+K Hotel, Hotel Management
Dear Guest, Thank you for your 5/5 review. We're delighted to hear that you had an excellent stay with us. Thank you for praising our rooms, location and our staff. We pleased to hear our staff made you feel welcomed. We would be happy to welcome you again during your next stay in Vienna. Warm Regards, Your K+K Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 7, 2017
Walkable central location, clean room, comfortable bed, great breakfast
Comment from Hotel Management
Sep 8, 2017 by K+K Hotel, Hotel Management
Dear Guest, Thank you for your positive feedback. We're delighted to hear that you had an excellent stay with us! It's wonderful that you loved our convenient location and proximity to many exciting attractions! We're also very pleased that our team provided you with welcoming and helpful service! We can't wait for your next stay with us! Best Regards, Your K+K Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Wellsville PA

Lovely accommodations, very caring staff

Posted Sep 7, 2017
The breakfasts were wonderful; food quality superb! Nicely appointed rooms, with a lovely view. If you have any concern at all, you need only to call the front desk, and staff will resolve it for you. They will buy you concert tickets, call you a cab, give you walking directions, even address your cable transmission problems. The front desk clerk brought a booster to resolve our jittery audio/video transmission. Also Andrea is an excellent massage therapist! We treated ourselves the last day after miles of biking and walking - wonderful experience. €45 for 30 minutes, comparable to US prices. Stay at the K&K - it's a nice walk to St Stephen's (city center), the Ring Tram route and many landmarks (15-20 min) and a quick cab/public trans ride to the Schonnbrun (zoo, gardens and castle), amusement park/ Reisenrad (big Ferris wheel) and only 30 min from the airport.
Comment from Hotel Management
Sep 12, 2017 by K+K Hotel, Hotel Management
Dear Dianne, A big thank you for such a detailed and wonderful feedback. We are more than happy to hear that you had such an excellent holiday in Vienna and with us. Thank you for highlighting our breakfast buffet,rooms and our central location. We are also very pleased that our team provided you with welcoming and helpful service! We hope to welcome you soon again in K+K Hotel Maria Theresia. Thank you again and have a lovely day. Warm Regards, Your K+K Team
5 out of 5
Recommended
for Everyone
by A verified traveler from New Hampshire

Posted Sep 2, 2017
This was a very nice, classy hotel. Every employee I interacted with was very nice, helpful, and was able to speak English. It was very close to public transportation, and the room was very comfortable. I liked that it had a deeper bathtub and nice bathroom. It was very clean. I had a wonderful stay and absolutely would stay again.
Comment from Hotel Management
Sep 4, 2017 by K+K Hotel, Hotel Management
Dear Lana, We are delighted to hear that you had a wonderful time with us. We are more than happy to know that our staff made you feel welcome. Thank you for praising our location, room interior and the cleanliness. We will be pleased to welcome you soon again in our hotel. Kind Regards from Vienna, Your K+K Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Kyiv

closeness to museums

Posted Aug 30, 2017
Pros: colse to museums
Cons: nothing specific i would think of
Location: it is within the circle of the city heart - plenty of things to see, close to what I loved in Vienna
Hotel is good, it's neat and understated, i liked this about it. If hotels were people I'd say this hotel is a gentlman definitely :)
Comment from Hotel Management
Sep 4, 2017 by K+K Team, Hotel Management
Dear Kat, Thank you your wonderful review of our hotel. We truly appreciate your feedback and we are happy to learn that everything met your expectations upon your recent stay. We very much hope we may welcome you back in the near future. Best regards, Your K+K Team
4 out of 5
Recommended
for Everyone
by A verified traveler from Mississauga, ON

Nice Vienna hotel in a convenient location

Posted Aug 26, 2017
Pros: The hotel was in a very convenient location. Many tourist sites are within walking distance. Transit is also very accessible.
Cons: One small thing is the city tax charge. We were not aware of this extra charge until we checked out.
Location: This hotel was close to restaurants, a grocery store (SPAR), and the subway (Volkstheater). It was also really close to the MuseumsQuartier.
We had a wonderful time in Vienna. It a city with very good transit. Relax on the streetcar, or in one of the many gardens.
Comment from Hotel Management
Sep 4, 2017 by K+K Hotel, Hotel Management
Dear Ed, Thank you very much for such a detailed review on our hotel. Your feedback is very important for us, as it helps us to improve our services. A big thank you for highlighting our location, we are glad to hear you could reach all the sights easily and had a wonderful time in Vienna. We would be pleased to welcome you again during your next stay in Vienna. Best regards, Your K+K Team
3 out of 5
Recommended
for Everyone
by A verified traveler from Rochester, NY

Staff not very friendly, Wi-Fi very poor

Posted Aug 24, 2017
Pros: Updated, clean, convenient, comfortable.
Cons: Better internet service. Have a porter welcome guests and help them get luggage up all the steps at the entrance.
Location: Excellent location, close to shops, restaurants, public transportation.
Lovely boutique hotel. Clean, comfortable, convenient. The staff was not especially welcoming and I would not recommend staying here if you need dependable Wi-Fi. I complained about the poor connection daily, excuses were made but it was never fixed, no accommodation was offered, no adjustment made to my bill.
Comment from Hotel Management
Sep 8, 2017 by Your K+K Team, Hotel Management
Dear FrouFrou, Thank you very much for your detailed comment about our hotel. We very much appreciate your feedback and please be assured that we discussed your mentioned points with our head of departments already. We would be happy to welcome you back in the future. Thank you again and have a wonderful day. Kind Regards, Your K+K Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Palma de Mallorca at present.

Nice close to museum district.

Posted Aug 6, 2017
Our experience overall was very good. Easy check-in, also early which was great. Staff were helpful and our room was spacious, clean and comfortable.
Comment from Hotel Management
Sep 12, 2017 by K+K Hotel, Hotel Management
Dear Guest, Thank you very much for your kind feedback. We are happy to hear you had a wonderful stay with us. We are glad you enjoyed our convenient location and comfortable rooms. We are also very pleased that our team provided you with welcoming and helpful service. We would be happy to welcome you again in K+K Hotel Maria Theresia. Kind Regards, Your K+K Team
4 out of 5
Recommended
for Everyone
by A verified traveler from Piney Flats, TN

Great staff; close to public transport

Posted Jul 22, 2017
Nice hotel, safe and quiet. Cornelia is the best help if you need anything. The hotel staff helps you to feel welcome by tending to guests' needs, whether it is by providing extra towels, an extra voltage converter, or an ice pack for a swollen ankle (injury acquired before the trip!). Nice additions include a giant bowl of hard candies, bowls of gummy candies, and flavored water in the lobby--all free. Guests also have access to newspapers and computers. The hotel is very clean and quite comfortable, although the air conditioner could have been a little more powerful! The bathroom in our room was very nice, with updated fixtures, but the shower was not fully enclosed. In fact, it had a half door that moved in and out, and any outward placement during a shower usually resulted in water on the floor. Overall, the hotel was wonderful. The bar serves good food. Be sure to try the goulash, the apfelstrudel, and the spaetzle. We did not try the breakfast in the main restaurant, so I cannot attest to that. There is a great Mexican restaurant across the street and a very good restaurant with authentic Austrian food down the street. If I have the chance to return to Austria, I will definitely go back to this hotel.
Comment from Hotel Management
Sep 19, 2017 by K+K Hotel, Hotel Management
Dear Susan, We're delighted to hear you had a great stay with us and enjoyed our location! It's very pleasing to hear our staff took great care of you. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. We look forward to hosting you again in the future! Thank you again for sharing your review. Have a wonderful day! Kind Regards, Your K+K Team
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 20, 2017
nice location and excellent staff - rooms are a bit outdated but overall a pleasant stay