Ratings based on 860 Verified Reviews

4.4 out of 5
96% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Utah

Nice room, patient & kind staff

Posted Oct 21, 2017
Everything was great for most part. They let us check in early, they patiently answered questions, the room was so big, clean, updated and nice! So glad to wash/dry clothes. Not American sizes it dry standards but. Also didn't realize the cost. Was ok paying it though. Worst thing was internet in our room didn't work The staff tried really hard to help but there was some kind of issue. I imagine it's great most of the time. Worked great in the halls and lobby
4 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Nice location to Oktoberfest

Posted Oct 10, 2017
Pros: Location, cleanness.
Cons: Please don't let the cleaning staff knock on the door in the morning and wake up jet-lagged travelers.
Location: Short taxi ride to the center of the town.
This place has parking (for a fee), and was close to Oktoberfest.
Comment from Hotel Management
Oct 13, 2017 by Back of House Assistant, Hotel Management
Dear Kim, thank you for writing us your comments. We are happy to have met most of your expectations in service and quality standards. At the same time, we understand your disappointment with the cleaning staff and we want to assure you that these are isolated cases and are not indicative of our usual service standards. I have addressed this issues with the staff concerned and ensure you that they received the necessary guidance to perform a much better role moving forward to avoid a recurrence of this incident. We look forward to welcome you again , latest for Octoberfeest 2018.
5 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location for Oktoberfest!

Posted Oct 2, 2017
Pros: Pretty much everything.
Cons: The attitude of the lady who was watching over the breakfast offerings.
Location: Great location within walking distance of the Main Train Station, Augustine beer garten, and Oktoberfest.
An excellent and very professionally managed hotel. Our room was spotless and had a very nice large screen TV, coffee maker, mini-bar, etc. The furnishings and style were just right. A very cool Euro experience.
Comment from Hotel Management
Oct 4, 2017 by Back of House Assistant, Hotel Management
Dear Guest, thank you for taking time to write us your feedback. We are glad to have met yoour expectations in service and quality standards. Receiving such positive feedback as yours inspire us to continualy improve our commitment to delivering good service. We look forward to welcome you again in our residence, latest for the next Oktoberfest.
4 out of 5
Recommended
for Everyone
by A verified traveler from michigan

Octoberfest

Posted Oct 2, 2017
The hotel is very close to the metro and rail car. There is no daily maid service, make sure you bring shampoo and conditioner walking distance to mirenplatz city center. Great location for Octoberfest. Within walking distance. hotel staff so helpful and friendly.
Comment from Hotel Management
Oct 4, 2017 by Back of House Assistant, Hotel Management
Dear Michigan, thank you for your feedback. Thank you also for the compliments about our staff members. It is always encouraging for us to learn that our valuable residents are satisfied with our service. We want to inform you, that we are an apart ‘hotel and in apart ‘hotels, some standard services are already included to the room rate as room cleaning once a week. Residents can choose other chargeable optional services on a daily basis, based on their schedules and lifestyle preferences. An extra room cleaning is one of these additional services that we offer. We look forward to have the pleasure of welcoming you again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Good value for money

Posted Sep 29, 2017
Really good can't fault anything, if I was to fault anything it would be the breakfast was a bit expensive being 30 euro per person. Other then that it was great!
Comment from Hotel Management
Oct 4, 2017 by Back of House Assistant, Hotel Management
Dear Leah, thank you for sharing your feedback with us. We are glad that you enjoyed your stay with us and that we have met your expectations. We want to inform you, that the price for a breakfast in our residence is 13 € for an adult. We look forward to welcome you again at any of our serviced residences.
5 out of 5
Recommended
for Everyone
by A verified traveler from australia

Excellent hotel in a great location

Posted Sep 29, 2017
We stayed during Oktoberfest so location was perfect the staff were friendly and helpful and the room was great.
Comment from Hotel Management
Oct 4, 2017 by Back of House Assistant, Hotel Management
Dear Luke, thank you for writing us your feedback. We are happy that you enjoyed your stay with us and that you have been satisfied with everything in our property. We look foraward to welcome you again in the near future, latest next year for the Oktoberfest 2018.
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Great location

Posted Sep 28, 2017
In a great position for Oktoberfest. And great for a small family as the kitchenette was handy for feeding the family and catering for our needs
Comment from Hotel Management
Sep 29, 2017 by Back of House Assistant, Hotel Management
Dear Tina, thank you for taking time to share your stay experience with us at Citadines Munich. We are glad to have met your expectations in service and quality standards. Receiving such a positive feedback from our residents motivates us to further imrpove our commitment to delivering good service. We look forward to welcome you again at any of our serviced residences.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 12, 2017
Very nice apartment with friendly staff. Beds are comfortable and nice big bathroom with rainfall shower. A little longer walk from train station than I thought, but walkable to train station and subway.
Comment from Hotel Management
Sep 21, 2017 by Back of House Assistant, Hotel Management
Dear Guest, thank you for sharing your stay experience with us at Citadines Munich and for the compliments about our staff members. We are glad that you enjoyed your stay with us and we look forward to welcome you again at any of our serviced residences.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 11, 2017
A little west of the old town but convenient by tram to reach all the sights and nymphenburg palace. No good local restaurants but having an apartment helps for the appliances if leftovers. Staff were helpful and quick.
Comment from Hotel Management
Sep 22, 2017 by Back of House Assistant, Hotel Management
Dear Guest, thank you for writing us your feedback. Thank you also for the compliments about our staff members. Our Front Office Team would be glad if they could assist you with recommendation of good restaurants in our neighborhood. We look forward to welcome you again and offer you better service and please do not hesitate to ask for recommendation at our Front Desk.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Convenient location

Posted Sep 10, 2017
Deluxe studio is fine for two adults sharing and doing self catering. No rooms with single beds at this Citadines: the sofa bed is comfortable. Staff are helpful. Trams 16 and 17 stop just outside.
Comment from Hotel Management
Sep 22, 2017 by Back of House Assistant, Hotel Management
Dear Christine, thank you for taking time to share your stay experience with us. We are glad to have met your expectations in service and quality standards and that you enjoyed your stay with us. Your feedback motivates us to further improve our commitment to delivering good service. We look forward to welcome you again at any of our serviced residences.