Ratings based on 818 Verified Reviews

4.4 out of 5
97% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Couples
by A verified traveler

Hotel+ experience with convenient transport

Posted Aug 16, 2017
Pros: Good location for transport Good price Handy kitchenette Comfortable enough
Cons: Not much, to be honest—our only problems were noise and location and those aren't anything the hotel can really change.
Location: Travel elsewhere! Also nearby is the large Augustiner Biergarten, but one might as well take the tram there. The same stop has supermarkets too.
The "aparthotel" is considerably closer to hotel than apartment, in our experience: a twin room was essentially a double hotel room plus sofa bed and a very small kitchen area, as well as pretty standard bathroom. The beds were reasonable but not especially comfortable, and the kitchen area (two hobs, a sink, a fridge, a microwave, and the smallest dishwasher i've ever seen) was functional and useable. I wouldn't have liked to cook a meal for a family there, but for preparing lunches, storing snacks, and light dinners it was absolutely fine. The bathroom had a decent shower and a toilet—it might have been nicer if the washbasin was inside the bathroom rather than just outside. The staff were extremely friendly and helpful in every encounter; I couldn't fault them at all. Excellent level of English (not unexpected!). Cleaning was done once for our room during our 9 night stay, but we were informed of that and it was completely fine. The biggest problem we had was with noise levels. The hotel is clearly very popular with families and at times there was noise through the night with children shouting or running around. This wasn't so bad that we felt the need to complain, but it did wake us up a few times. Finally, the location was good for transport, being a 20 minute walk or 5 minute tram ride from the Hauptbahnhof, but it was not at all picturesque. Munich has many lovely areas, but this hotel is in the area with all the corporate HQ buildings.
4 out of 5
Recommended
for Everyone
by A verified traveler from Mex

Good value hotel

Posted Jul 15, 2017
Excellent conditions, location is great, just across is the bus, around 400m two biergarten. Central station at three bus stations. Staff very helpful.
Comment from Hotel Management
Jul 18, 2017 by Back of House Assistant, Hotel Management
Dear Marco, thank you for your feedback. We are glad to have met your expectations. Thank you also for the compliments about our staff members. Receiving such positive feedback from residents like yourself inspire us to continually improve our service delivery.We look forward to welcome you again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel and public transportation right outside

Posted Jul 14, 2017
Great accommodations. Very clean, friendly staff, close to everything.
Comment from Hotel Management
Jul 18, 2017 by Back of House Assistance, Hotel Management
Dear Guest, thank you for writing us your stay experience with us at Citadines Munich. We are glad to have met your expectations in service and quality standards and look forward to welcome you again at any of our serviced residences.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Location

Posted Jul 13, 2017
Pros: Location, friendly and helpful staff, quietness, good bed.
Cons: Better towels
Location: Walk to Marinplatz, train and bus station within walking distance, great biergartin nearby and tram right outside the door.
The hotel was quiet even though it was on a Main Street. Right outside you can catch a tram. Within walking distance to restaurants, bus and train station and about a mile walk to Marinplatz. It was very clean, plenty of room and the bed was comfortable. We had a great time in Munich and would stay here again.
Comment from Hotel Management
Jul 18, 2017 by Back of House Assistant, Hotel Management
Dear Guest, thank you for taking time to share your feedback with us. Thank you also for the compliments about our staff members. We are happy that you have been satisfied with your stay in our residences. Receiving a positive feedback from our residents motivates us to further improve our commitment to delivering good service. We look forward to welcome you again at any of our serviced residences.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 25, 2017
Good size and Rooms are clean. Pleasantly suprised by the fully equipped kitchen. Could prepare meals if need to.
Comment from Hotel Management
Jun 28, 2017 by Back of House Assistant, Hotel Management
Dear Catarina, thank you for taking time to write us your feedback. We are glad to have met your expectations. Regarding the internet, we must apologize for the issues with it. We have changed our internet provider and now it works excellent. We look forward to welcome you again in the near future and convince you with better service.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel!

Posted Jun 5, 2017
We had an amazing experience in this hotel. The staff is really kind, sweet and helpful. The rooms were clean and spacious. It is located in an area close to local transport as well as grocery shops. Perfect for a family stay!
Comment from Hotel Management
Jun 13, 2017 by Back of House Assistant, Hotel Management
Dear Guest, thank you for sharing your feedback with us. Thank you also for the compliments about our staff members. Your heartfeld words will be shared with the Residences Manager of Citadines Munich. We look forward to welcome you again at any of our serviced residences.
5 out of 5
Recommended
for Everyone
by A verified traveler from England

It was very central , easy to find

Posted May 31, 2017
Great apartment very central easy to find and the tram stops right outside, it was very clean and spacious and the staff were very helpful , we would use it again and recommend it
Comment from Hotel Management
Jun 13, 2017 by Back of House Assistant, Hotel Management
Dear 4 day break, thank you for sharing your stay experience with us. Thank you also for all compliments. We are glad to have met your expectations in service and quality standards and look forward to welcome you again at any of our serviced reisdneces.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Perfect location

Posted May 21, 2017
The location is perfect as tram is right outside the door and you are in walking distance to many locations. Rooms are a nice size and rooms were very quite at night. Would definitely recommend this hotel.
Comment from Hotel Management
May 22, 2017 by Nikolina, Hotel Management
Dear Joe, thank you for taking time to share your comment with us. We are happy to have met your expectations in service and quality standards. Receiving such positive feedback as yours inspire us to continualy improve our commitment of delivering service. We look forward to welcome you again at any of our serviced residences.
5 out of 5
by Norma

Wonderful stay!

Posted Apr 27, 2017 on Hotels
Great room, plenty of space for two of us. Staff was really nice and friendly and the hotel was in a great location
Comment from Hotel Management
May 3, 2017 by Citadines, Hotel Management
Dear Norma, thank you for sharing your comment with us. Thank you also for the compliments about our staff members. Your words will be shared with the Residence Manager and his team. It is a pleasure to have met your expectations in service and quality standards. Norma, we look forward to welcome you again at any of our serviced residences.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good option for 1 night stay.

Posted Apr 19, 2017
Pros: Close to the intercity bus station.
Cons: The toilet is too small. We waited sometime for checking in. The self-service laundry service is too expensive.
Location: Not much, but you can either take a couple of tram stops or walk 10 minutes to the intercity bus station for everything you may need.
It was okay overall. I booked for the location and the price.
Comment from Hotel Management
May 2, 2017 by Nikolina, Hotel Management
Dear S, thank you for your feedback. We are glad that you enjoyed your stay with us in Citadines Munich. It is always encouraging for us to learn that our valuable residents are satisfied with our service. We look forward to welcome you again at any of our serviced residences.