Bar (on property)

Reviews of acom Hotel Berlin City Süd

acom Hotel Berlin City Süd
Rudower Strasse 90/94 D, Berlin, BE

Reviews

7.2

Good

Rating 10 - Excellent. 104 out of 509 reviews" "
Rating 8 - Good. 182 out of 509 reviews" "
Rating 6 - Okay. 140 out of 509 reviews" "
Rating 4 - Poor. 55 out of 509 reviews" "
Rating 2 - Terrible. 28 out of 509 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Ofelia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It's a quiet place.
Stayed 7 nights in Nov 2023

6/10 Okay

zdenek

Traveled with family
Disliked: Cleanliness, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Marrwa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Elisabeth

Stayed 1 night in Aug 2022

8/10 Good

William

Traveled with group
My stay was okay. There was no refrigerator in the room . I was awaken early morning by a lorry delivering to McDonald’s next door. I will definitely sleep there again because it’s not far from the airport
Stayed 2 nights in Sep 2021

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Grime on the walls of our room, beat up furniture, room window overlooked plaza where hotel guests smoke/drank, photos do not represent actual room conditions. Free wifi was spotty and slow. Hotel is definitely a relic from the cold war era. However, we felt safe and secure at all times and breakfast buffet was absolutely delicious. Staff was extremely friendly & professional. Very, very easy to access via public transport.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good , clean room. Internet wasn’t so good though
Stayed 6 nights in Oct 2019
Response from NF on Oct 30, 2019
Thank you!

10/10 Excellent

todd, wisconsin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
large room comfortable and clean neighborhood, walking distance to different places
Stayed 3 nights in Sep 2019
Response from NF on Oct 30, 2019
Thank you!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and nice size room, quiet area and easy access. Only one negative - no minibar in the room.
Stayed 2 nights in Aug 2019
Response from NF on Oct 30, 2019
Dear guest - if you want to have a Minibar - just let us know - we will set up one in your room! Kindly Niels, GM

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Guest Relations Team on Jul 4, 2019
Dear guest, thank you for taking the time to evaluate us. Please let us know why you did not enjoy your stay, so we can improve. We are sorry you are not completely satisfied, but would like to welcome you again in one of our AZIMUT Hotels. Best regards

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Amenities
Record heat in Berlin and the air conditioning was broken for 5 days straight and they didn’t offer anything in return for the inconvenience. Hotel is not as central as it seems. After 1:30am it was hard to come back because of the train stops. They say WiFi included but it’s only 600mb/day!! That’s ridiculous... it made it impossible for me to work from there as I was planning. They show pictures of spacious and good looking rooms, but it was nothing like that. Barely had space to open the bathroom door and walk around the bed. I would never go back. Next time a central Airbnb.
Stayed 4 nights in Jun 2019
Response from Guest Relations Team on Jul 4, 2019
Dear guest, thank you for taking the time to evaluate us. We are sorry you are not completely satisfied with our hotel. Unfortunately with these high temperatures in Berlin our air condition reached the limit. These temperatures are not normal for Berlin. We offer a free Wifi connection with 600 MB per day. For streaming for example we offer a high speed connection, which can be purchased for a couple of Euros. We are pleased to inform you that the AZIMUT hotel chain runs another Hotel in the Berlin City Center. Our colleagues are looking forward to your visit. Best regards

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay in Berlin
Very good overall service. Cleanliness and food very good too.
Stayed 4 nights in May 2019
Response from Your Guest Relations Team on Jun 10, 2019
Dear Ramon, thank you for your feedback. We are glad you enjoyed your stay and would like to welcome you again in one of our AZIMUT Hotels. Best Regards

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bus stop, Aldi, McDonalds nearby. Quiet hotel, friendly staff.
Stayed 4 nights in May 2019
Response from Your Guest Relations Team on Jun 10, 2019
Dear Traveler, thank you for your feedback. We are glad you enjoyed our breakfast and your stay and would like to welcome you again in our AZIMUT Hotel Berlin City South. Best Regards

6/10 Okay

Bhairav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incorrect amount deducted
Extra amount was deducted at the time of booking without any information. And post confirmation from the hotel, they were saying the hotel was booked from third party "Hotels.com", so the hotel guys are not responsible. Don't know whom to talk to
Stayed 3 nights in Apr 2019
Response from Guest Relations Team on May 20, 2019
Dear hotel Guest. Thank you for taking the time to evaluate us. As you did not pay directly in the hotel and we did not charge your credit card please get in touch with the company or internet page you have booked with. The Hotel gets the money from the company you have booked with and is the link in between in that chase. We wish you good luck to resolve this issue and we are looking forward to welcome you again in one of your AZIMUT Hotels. Best Regards

8/10 Good

Pete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from Guest Relations Team on Jan 26, 2019
Dear Pete, thank you for your feedback. We are looking forward to welcome you again in one of our AZIMUT Hotels. Best Regards

8/10 Good

Verified traveler

Stayed 1 night in Dec 2018
Response from Guest Relations Team on Dec 17, 2018
Lieber Gast, vielen Dank für Ihre Bewertung. Gern geben wir diese an das Team weiter und würden uns freuen, Sie bald wieder bei uns als Gast begrüßen zu dürfen. Mit den besten Grüßen

4/10 Poor

Vicky

Disliked: Staff & service
Disappointing
We did not actually stay at the hotel as the day before the booking I received an email saying we had been moved to another hotel on the opposite side of the city. There was an apology but no compensation for the inconvenience. The new hotel was supposedly more expensive, but the room was very basic and had fewer amenities, in particular, no wifi.
Stayed 2 nights in Oct 2018
Response from Guest Relations Team on Oct 26, 2018
Dear Vicky, Thank you for taking the time to evaluate us. We want to apologies for the inconvenience and we can understand you are not satisfied with the service. Like you wrote down we dit our best providing a higher class hotel as compensation. Even so you are not satisfied with our service, We would be happy to welcome you in one of our AZIMUT Hotels. Best regards

10/10 Excellent

Sueblu, Saratoga NY

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to crash after the wedding. Comfortable beds and clean room.
Stayed 1 night in Aug 2018
Response from Guest Relations Team on Aug 13, 2018
Dear Sueblu, Thank you for your review. We are happy to hear you had a good stay. We wish you all the best and are looking forward to welcome you again. Best regards Your Guest Relations Team

4/10 Poor

Zoltan, Dallas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
AIr conditioning does not work. I turned it on left it running for 10 hours during which it did not make any dent in room temperature.
Stayed 1 night in Aug 2018
Response from guest relations team on Aug 8, 2018
Dear Zoltan, Thank you for your review. We will get in touch with our house technician to solve this problem. Unfortunately the temperatures in Berlin are above average and for our air conditioning hard to keep up the cooling. We hope to see you again in one of our AZIMUT Hotels. Best regards Your guest relations team.

6/10 Okay

Cameron, edinburgh

Disliked: Cleanliness, room comfort
Ok hotel but let down by poor wifi
The hotel was ok however there was a data limit when using the wifi which was disapointing in 2018. The room itself had comfortable beds however the cleaning left alot to be desired ( we found a tampon under the bed). Overall i would rate the hotel 3/5 as the price we paid was very reasonable.
Stayed 6 nights in Jul 2018
Response from Your Guest Relations Team on Jul 24, 2018
Dear Cameron, thank you very much for your feedback. Yes, our free Wifi is limited with 600 mb, if you need more bytes you can buy the business wifi with non-limited bytes.We hope, to welcome you again in our hotel. Best Regards Your Guest Relations Team

6/10 Okay

Abdel

Disliked: Cleanliness, staff & service, room comfort
Not so happy about it
Well the other is a bit far from anything but at least we know it was not downtown. However the carpet smells Very bad including inside the Room. We had a probleme with AC and kept calling reception - The lady kept telling me that she is alone in the Hotel and can not help. I am not even mentioning the poor English - Which is a shame for a Hotel. Also note that the INTERNET is limited to 600k - If you are 2 in the room - You will just have time to open your PC and check your emails before getting the Alert. :-( :-(
Stayed 4 nights in Jun 2018

4/10 Poor

Peter, UK

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not a great stay. Most of the hotel staff were cold, unwelcoming and unpleasant. I asked for an extra pillow - eyes were actually rolled that I could possibly ask for something so heinous! Sadly, one had to ask for an extra pillow because the single pillow that was left in the (double) room was so bad that to even call it a pillow is a bit of a stretch. The double bed was two singles that didn't meet in the middle, the shower flooded the bathroom, the aircon didn't work very well and the room was 41 degrees (I measured!). I could almost understand if this had been a budget place, but it wasn't! This was the suite! I asked for a number of standard things, all of which the hotel handbook suggested it could offer. None of these were 'available'. Same day laundry would take 3 days, beds weren't made. The list goes on and on! DO NOT BOOK HERE!!!!!
Stayed 3 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in May 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty, disgusting, and cramped
Carpet was heavily stained, surfaces were visibly unclean, the room smelled of bad air freshener, sheets were poor quality, couldn't get on the wifi using Chrome, and the room was ridiculously small..
Stayed 4 nights in Apr 2018
Response from Guest Relations Team on May 4, 2018
Dear, thank you for your feedback. The points you wrote about will be spoken in our team, unfortunately some phones have an automatic pop-up blocker in and that's the reason why some phones did not work with our internet. All of our standard rooms have the same size. Best Regards Your Guest Relations Team

4/10 Poor

Ruud, NL

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
Old, outdated and nowhere near 3 stars or worth the money you have to pay to stay there. Disappointing.
Response from Guest Relations Team on May 1, 2018
Dear guest, thank you very much for your feedback. We are sorry that you did not enjoyed your stay in our hotel, while the moment we are renovating our rooms and we would like to welcome you again after finishing it. Best Regards Your Guest Relations Team

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
It was a good base, the girl on the daytime reception was very friendly and helpful. There wasn’t a restaurant apart from breakfast. Although there’s McDonald’s and a steak house either side. Good transport. The pillows were awful and the hotel needs a really good refurb. It was ok.
Stayed 5 nights in Feb 2018

8/10 Good

FRANK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
satisfied guests
very clean, cozy room, friendly and helpful staff with free parking out in front of hotel
Stayed 1 night in Feb 2018

6/10 Okay

Gina, berlin

Liked: Cleanliness
Hotel ok for weekend
Hotel wasn’t too bad, the electrics in the room kept switching off, reported this every day, couldn’t dry hair due to no power The receptionists were lovely and friendly apart from one who took an instant dislike to us because we complained about the electrics, we mentioned it again when we left Overall I think McDonald’s saved us next door
Stayed 3 nights in Oct 2017

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is okay but so far away from where we wanted to be. Staff was helpful for directions to take the bus and subway. Not a lot of food services on the area. Room was very small but very clean and comfortable. Couldn't get very good service in the bar area due to the employee having to look after the front desk as well. Seen they lost money here because people wouldn't wait.
Stayed 1 night in Sep 2017

8/10 Good

Sargon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smoking room
Absolutely horrible experience. If I book a non-smoking room, how can you allow them to put me in a smoking room!!!??
Response from Guest Relation Team on May 18, 2017
Dear Guest, thank you very much for your comment and thank you also that you choosing AZIMUT Hotel Berlin City South. On this day we were fully booked. The Shift Leader try to give you a non smoking room but it was not OK for you and he also show you another room and you said the room is OK for 1 night. We also give you a non smoking room on the next day. Dear Guest we would like to welcome you soon again. Kind regards Guest Relation Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute stay
We missed our flight and had to spend the night in Berlin. Found this hotel and were able to check in during the middle of the day which was great. We slept most the day (it was quiet), went to dinner at a nearby Mexican restaurant, came back, slept again and woke up early to take the bus back to the airport. Missing the plane was inconvenient, but it was greatly convenient to have this comfortable hotel nearby.
Response from C.Hiller on Sep 19, 2016
Dear Guest, thank you very much for visiting AZIMUT hotel Berlin City South and thank you also for writing your kind review. We are glad that you have satisfied stay in our house and that you liked our staff and the location of AZIMUT Hotel Berlin City South. We hope to welcome you soon again. Kind regards Guest Relation Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Oct 31, 2016
Sehr geehrter Gast, vielen Dank für Ihre Bewertung. Das Team aus dem AZIMUT Hotel Berlin City South würde sich sehr freuen, Sie ein weiteres Mal bei uns Begrüßen zu dürfen. Mit freundlichen Grüßen Guest Relations Team

6/10 Okay

Erin, Pittsburgh PA

Liked: Cleanliness
Decent hotel
Decent hotel. Though I left something in my room and the hotel refused to release it to my friends in Berlin, even after giving them the required written permission.
Response from Niels Fentsch on Jun 29, 2016
Dear guest, thank you for your reply. We check your room, but unfortunately we found nothing in yout room. Furthermore, we have asked your friend to bring the hotel in contact wiht you. Best regards Guest Relations Team

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
not a repeat location for me im afraid!
quite far out and a long walk to the nearest station. not much nearby. room was very small
Dear Guast, we are pleased that you are satisfied with our overall package and hope you soon again as our guest and should be welcomed . Your Guest Relation Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location! Close to Schönfeld airport!
Response from Niels Fentsch on Jul 23, 2016
Dear Guest - thank you very much. We hope the airport SXF will open soon ... Kindly your Azimut Team

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
I dont recommend this hotel
They say that they have free internet, however it was only 600 mb for night. And I only used whatsapp and viber!! I end up out of internet and I couldnt reach out for my family and my friends there in Berlin, I asked the front desk for internet so I can call my friend through whatsapp so I can know where I can meet them, and they refused!!!!! It was so rediculos. Another thing is so importnt they only clean the bathroom! They dont change the leinen and dont clean the room at ALL!!!! That was so shocked!!!! I dont recommend this Hotel at all.
Response from Niels Fentsch on May 18, 2016
Dear Guest, we are sorry, that you are disappointed that much. After using your Limit per day you could have bought a limit in addition to call your family. Telephone calls via WhatsApp do use a lot of data. Kindly Your Azimut Team.

10/10 Excellent

Alan, Peckham LONDON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
"BREAKFAST AT AZIMUT"
I had been to this hotel in 2009 I think it was called Europe or Europa, I think the new management is as good if not better. I understood from my payment and your Email that I had booked B&B, but on arrival I was assured I had not paid for Breakfast, lucky enough I had your confirmation Email saying I had paid in full and that I was entitled free wi-fi and breakfast, this the guy on the desk accepted until we were leaving, this time a young lady informed me that I had not paid for Breakfast again I got out your Email and showed her she was not over happy but luckily I speak enough German to convince her. This was the only downside to the trip, I did phone you on return and your operator said he would send an Email to the Hotel to confirm I had paid up front for Breakfast.
Response from Niels Fentsch on Mar 10, 2016
Dear guest, thank you for your kind review - I am very sorry about this missanderstandings about your breakfast. Hopefully next time will be better. Hope to see you again soon. Kindly Niels, Direktor

8/10 Good

r c, Northamptonshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Business stay, tidy hotel, good value.
Response from Niels Fentsch on Mar 10, 2016
Dear guest, thank you very much for your nice review. Hope to see you again soon. Kindly Niels GM

6/10 Okay

Emma, Dirk&Emma

*Rudower Street*
It was fine but we were not satisfied to their bed. We booked a room for two but the bed was too small for us. The hotel did not meet our expectation.
Response from Niels Fentsch on Mar 9, 2016
Dear Guest, thank you for your review. Gladly I am able to tell you, that we do have new besds in all our rooms to get our guests satisfied. Just give it a try - we are looking forward! Kindly Niels GM

8/10 Good

Lavater

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Niels Fentsch on Dec 12, 2015
Dear Guest - Thank you! Kind Regards Niels Fentsch, GM

4/10 Poor

maureen, philadelphia, pa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Cheap doesn't mean comfort
Was only spending the night here so I could catch my flight easier in the morning since it's close by. The room was very outdated and not described correctly in any of the advertisement pictures. The bed was so warn down and old I felt every spring in my back, to top the whole terrible night here the air conditioning was not working AT ALL ! Mind you it was 90 degrees outside and at night about 80 degrees so there wasn't even relief opening my window.
Response from Niels Fentsch, General Manager on Aug 1, 2015
Dear guest, thank you very much for your review. We are really sorry, that we did not meet your expectations with our room. We would have been glad to give you an upsell in our Superior category which is completely renovated. With kind regards Niels Fentsch, General Manager

10/10 Excellent

liam, cardiff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel
Great hotel, short public transport away from the centre. Close (10min walk) from a large shopping centre. Staff were very friendly!

6/10 Okay

Verified traveler

Get what you pay for
The hotel is ok Nothing special, a fair distance from Berlin city centre other than that no problems For the price paid it is ok

10/10 Excellent

Rakib, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel near Airport, Bus stop and metro.
Hotel is very near to Airport. Bus stop is just few meters from the hotel. Easy to reach Underground metro station by take bus 171. Staffs are less talkative which never bother me. I never see the housekeeping person or their trolley in the corridor. It seems that they secretly make up the room.

8/10 Good

Steph, Warwickshire, UK

Liked: Staff & service, property conditions & facilities, room comfort
Value for money, close to Airport
Overall exactly what you want for a short break. Close to airport with great transport links to all parts of the City. Breakfast priced well for the great choice on offer. Very popular with groups, so can get a bit busy at breakfast time. However, staff work very hard to keep the breakfast buffet stocked up very well at all times. Standard of room what you expect for the price. Some staff are friendlier then others. Could do with more staff when large groups are expected. But staff try and get to you asap.Great choice of local shops, restaurants and even banks in close proximity. Would use it again :-) Everyone very friendly and English spoken all around the area.

10/10 Excellent

Jwelz

Liked: Cleanliness, staff & service, room comfort
Great stay
Wow what a great stay. Staff is great and I had a great time.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clearn and cosy hotel at low price recommended
staff are friendly and well trained. hotel is easy to get there with many free parking spaces around. a Macdonald's and petrol station just next to the hotel. Wow! it's absolutely what people are lookin for quality and value for money.

8/10 Good

E.M, Toronto, ON

Liked: Cleanliness, staff & service
3.5/5 - Good Hotel for the Price
The hotel itself was very basic and outdated (haven't seen tube TVs in a while), but it was clean enough and the area seemed very safe. We opted not to get breakfast as there was an Aldi Markt just a couple buildings over that offered fantastic prices. The staff were wonderful and very accommodating, helping us with directions and even printing out a map to time our bus route to leave. All-in-all, it met our expectations given the price.