Ratings based on 368 Verified Reviews

4.0 out of 5
77% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 20, 2017
Good location in nuess clean hotel staff is so lfreandley
4 out of 5
Recommended
for Everyone
by A verified traveler from Birmingham, UK

Nice hotel close to train station

Posted Jul 24, 2017
Pros: The pool and sauna.
Cons: Wi-Fi, up-date room, tea and coffee making facilities and a fridge in the room.
Location: Rheinpark shopping centre within 5 minutes walking. Carlspatz market and surrounding area is vibrant and accessible via train.
Visited Dusseldorf in July 2017 to visit relatives and stayed at this hotel as it seemed reasonable in price and accessible to public transport. The room was okay. There was a leak coming from the bathroom basin, which was dealt with quite quickly. The room was basic with two single beds. There was no tea and coffee facilities in the room, nor a fridge. The view was the rooftop and you could see the river Rhine. The hotel had a swimming pool and sauna. The Rheinpark shopping centre was within 5 minutes walking distance. This centre has some popular shops and eateries. The train station was within 10 minutes walking distance and takes you to popular destinations. Public transport is good and frequent. The room was a bit dated and the Wi-Fi was unstable at times. Overall, a pleasant stay and would stay there again.
Comment from Hotel Management
Aug 7, 2017 by Barbara Bücken - Communications Manager, Hotel Management
Dear Chei, thank you so much for taking your time, to give us and follower guests, such a detailed description of the hotel. But we are also very happy to see, that you enjoyed your stay. We are glad, that you found some relaxing in our pool and sauna and that you not only got the chance to visit your relatives but also went to Dusseldorf to do some shopping. I will also check according the WiFi. We just updated to a better connection, it might be the reason, why it is not running smooth all the time. But I will check with our provider. Thank you for letting us know. We are also happy to tell you, that we are planning on refurbishing our rooms. So hopefully we can surprise you with this for your next visit. We are also starting to set up tea and coffee facilities in our classic room. Something you will definitely find during your next stay. Until then we wish you all the best. Kind regards, Barbara Bücken Communications Manager
3 out of 5
by A verified traveler from USA

Good hotel for business travel, not for holiday

Posted Jul 4, 2017
Our AC didn't work, which I'm told is common for Euro hotels, but it made our stay unenjoyable because our room was hot and we weren't able to open our windows. When I called the front desk they said they would call house keeping, and we didn't hear anything else. We paid $200 Euros/night, which felt steep for what we got. The food was expensive and unlike hotels in the city, the location is a ways from shops and restaurants. Due to the location I would not recommend staying there for folks traveling on holiday, although for business travel it would be fine.
Comment from Hotel Management
Aug 7, 2017 by Barbara Bücken - Communications Manager, Hotel Management
Dear guest, thank you very much for taking your time giving us a feedback on your stay here at the hotel. We are sorry to hear, that you had problems with opening your window, but we are even more sorry, that we did not respond in a pleasant manner. I will discuss the situation with our chief housekeeper. According the food prices, we offer several price lines. There is a fine ding menu, which is more expensive due to the quality of the food. But we also offer a healthy street food line, and snacks, which are from a lower price. You are right, that we are not right at city center, but there is a big shopping mall just around the corner and you will reach city center of Düsseldorf within 15 min. we hope that we get a chance to have you as our guest once more to proof, that it can be much more convenient. Best regards, Barbara Bücken - Communications Manager
3 out of 5
by DAVID

Dusseldorf swissotel

Posted Jun 18, 2017 on Hotels
Our delayed suitcases arrived at midnight . I asked at 9:00 and phoned twice more in the morning to be told they hadn't arrived . I needed my tools to do the work we had come to Dusseldorf to do . Received a beer as a way of an apology .
4 out of 5
by Frank

Posted May 16, 2017 on Hotels
really enjoyed most all, but exercise equipment/ fitness center was disappointing
Comment from Hotel Management
Jun 9, 2017 by Barbara, Hotel Management
Dear Frank, thank you very much for your nice feedback and the amazing 4 star rating. We are happy to learn, that you were having a good time. I will also forward your comment to our management according the fitness area. Hopefully we will be able to make an improvement there soon. maybe even before your next visit, which we hope will be soon. Until then I wish you all the best. Kind regards, Barbara Bücken Communications Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 15, 2017
Good Hotel. Location far from city and any other convenient place. Ideal for Messe including transportation. 25 EUROS taxi to Messe Apron 25 minutes.
Comment from Hotel Management
Jun 7, 2017 by Barbara Bücken - Communications Manager, Hotel Management
Dear Guest, thank you very much for your nice feedback and your comment. It is true, that we are not right at city center, but you do get a beautiful view here and a pleasant and quiet place. We also offer a shuttle to the fair in the morning right from the hotel So the cost at least for one journey are just about five euros. You can book the shuttle at our reception. Hopefully this is a good information for your next stay with us. We are looking forward to it. Best regards, Barbara Bücken Communications Manager
5 out of 5
by Craig

Posted May 11, 2017 on Hotels
Comment from Hotel Management
Jun 7, 2017 by Barbara, Hotel Management
Dear Craig, thank you very much for the honourable 5 star rating We are so glad to see, that you enjoyed your stay. Best we can hope for, is to have you back soon. Until then I wish you all the best of luck. Kind regrds, Barbara Bücken Communications Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Nice hotel close to my place of visit in Neuss

Posted Apr 25, 2017
Pros: Location, and i got a good deal from expedia so worked out for me
Location: This is business hotel close to many businesses in Neuss. I was there for work, and this hotel was located close to place of work.
My experience with food in the hotel was not good. However, rest of the stay was decent.
4 out of 5
by Phill

very good

Posted Apr 19, 2017 on Hotels
it was very good, and brief (1 night)
5 out of 5
by Slade

This traveler left a rating score only Posted Apr 19, 2017 on Hotels