Ratings based on 1,177 Verified Reviews

3.7 out of 5
67% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by John

Posted Sep 27, 2017 on Hotels
Comment from Hotel Management
Sep 29, 2017
Thank you for sharing your ratings with us. Your feedback is much appreciated. We strive to continuously improve our guest experience, and hope your next visit with us will be even better.
3 out of 5
by kristin

Posted Sep 25, 2017 on Hotels
Comment from Hotel Management
Sep 29, 2017
Thank you so much for your rating and feedback. We strive to continuously improve our guest experience. Any suggestions you may have are greatly appreciated. We hope your next stay with us will be even better!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 25, 2017
Needed a room for the weekend while my kid's were playing matches at Newks Tennis Ranch. I generally prefer places with inside entrances, mini-fridges and some sort of breakfast included. This hotel came up with decent ratings and a great price. Room and bathroom were clean. Bed was comfortable. Furnishings and fixtures were in good condition. Breakfast included a pastries, cereals, and yogurts. The bagel I grabbed might have been a day or so old, i.e. not hard, but not fresh either. For hot breakfast options, there are several fast food and sit down restaurants nearby or in my case a wrist band for meals at Newks.
Comment from Hotel Management
Sep 26, 2017 by The Guest Experience Team , Hotel Management
Thank you for sharing your comments regarding your recent stay with us. Our guest's feedback is very important to us. We strive to continuously improve our guest experience, and any issue stated will be looked into. Thank you again for your kind compliments, we hope your next visit will be even better.
5 out of 5
by Tracy

Posted Sep 17, 2017 on Hotels
Good experience. .Great staff..
Comment from Hotel Management
Sep 21, 2017
We appreciate your feedback and will share with our team. Thank you for choosing to stay with us. And your time and encouragement is always welcome! Your kind words brings our staff happiness.
1 out of 5
by A verified traveler from New Braunfuls ,Tx

Unsatisfactory

Posted Sep 17, 2017
The air conditioner in room wasn't working properly, I was sweating alll night long, talked to front desk about changing room, said we couldn't change rooms because it was prepaid thru Expedia, went to get in hot tub to relax and it had cold water in it, My wife and I are very disappointed, worst hotel experience we ever had!!!! I think we deserve some kind of reimbursement!!!!!
Comment from Hotel Management
Sep 21, 2017 by Baymont Inn & Suites - New Braunfels, Hotel Management
We apologize for any inconvenience during your stay. Thank you for taking your time to share your concerns with us. We will share your comment with our staff to help make future stays more comfortable as possible.
2 out of 5
by A verified traveler

Posted Sep 15, 2017
The walls needed maintenance, such as wall paper torn. The bathroom mirror had been broken and they had used tape to repair. Mold noted on bathroom ceiling. The hallway to my room was dark. The breakfast was minimal.
Comment from Hotel Management
Sep 18, 2017 by Julie, Hotel Management
We always follow up on any guest concerns, we'll work hard to fix the issue you experienced. Thank you for having stayed with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from benicia,CA

Posted Sep 15, 2017
very nice, computer could use an upgrade, alarmclock was no working properly> you might want me to stop here.
Comment from Hotel Management
Sep 15, 2017 by The Guest Expereince Team, Hotel Management
We strive to provide a superior guest experience and apologize we did not meet your expectations. Thank you for bringing any issues to our attention, all will be followed up with. We hope you will give us an opportunity to better serve you in the near future.
5 out of 5
by Jerry

Posted Sep 11, 2017 on Hotels
Room was great
Comment from Hotel Management
Sep 13, 2017
Thank you for sharing for comments regarding your recent stay with us.your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing.we hope your next visit will be even better.
3 out of 5
by A verified traveler

Eh

Posted Sep 11, 2017 on Hotels
It was an ok hotel. The staff was nice and bed comfortable enough to sleep on after a long day on the river but it was nothing spectacular.
Comment from Hotel Management
Sep 13, 2017
Thank you for sharing your feedback regarding your recent stay with us.our team is working very hard to make everything perfect.so your next visit would be bring more happiness to you.Thank you again.
3 out of 5
by A verified traveler

3 out of 5 stars

Posted Sep 11, 2017 on Hotels
There was a lot of rust and noticeable water damage to the carpet and peeling wallpaper. It was clean though! And the people who checked us in were very nice.
Comment from Hotel Management
Sep 13, 2017
Thank you for your feedback during your stay with us.we are paying deep attention on issue which you mention our team is working very hard.and hope you will given us an opportunity to better serve you in the near future..Thank you again.