Ratings based on 1,172 Verified Reviews

3.7 out of 5
67% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 12, 2017
The hotel was excellent, staff took very good care of our needs. Our booking through Expedia was all jacked up but thanks to the staff at the hotel they made it right for us!
Comment from Hotel Management
Dec 13, 2017 by Nita, front desk, Hotel Management
We sorry your reservation was all screwed up, but so glad we were able to correct the mess. Thank you for the wonderful review, as well having stayed with us! We hope to stay in your memories, and that you remember to choose us the next time you visit New Braunfels!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to Family

Posted Nov 27, 2017
Pros: Easy check in
Cons: Nothing
Location: Easy access to I35, Close to shopping and resturants
Very easy check in, comfortable and clean rooms, plenty of parking, never any issues. Its my home away from home. Gives me peace of mind knowing that I have nothing to worry about when arriving, staying and checking out. Because its such a great stay this hotel does fill up fast.
Comment from Hotel Management
Nov 27, 2017 by nick patel, Hotel Management
Thank you for sharing your comments regarding your recent stay with us.Your feed back will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience.Thank you again for sharing.We hope your next visit will be even better.
5 out of 5
Recommended
for Everyone
by A verified traveler from austin, tx

nice hotel within minutes of downtown.

Posted Nov 20, 2017
Show a show at the Brauntex theatre and also went to a house show in FIscher Tx,
Comment from Hotel Management
Nov 22, 2017 by nick patel, Hotel Management
Thank you for your comments regarding your recent stay with us.Your nice words will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience.Thank you again for sharing.We hope your next visit will be even better.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio

Close to many Anemities

Posted Nov 19, 2017
Hotel is close to many amenities, and right off 35.. The Hotel is clean, but the shower is very small and uncomfortable.. bed is comfy but the sofa had a hole in it that was ductaped, looks outdated on the inside, so I think it was over priced, but it is what it is..
Comment from Hotel Management
Nov 19, 2017 by nick patel, Hotel Management
Thank you for sharing your comments regarding your recent stay with us.Rest assured appropriate measures are being taken to address the problem.We appreciate your sharing,your concerns and hope you will given us an opportunity to better serve you in the near future. Thank you again.
1 out of 5
by A verified traveler from Beeville

smells terrible

Posted Nov 7, 2017
Pros: nohting
Cons: everything. i think a new set of managers could really turn it around
the staff was hard to understand, the establishment was falling apart, wall sockets were hanging out and the fire sprinkler system had fallen through the roof. our room smelled like mold and sweat. it was a very unpleasent experience.
Comment from Hotel Management
Nov 9, 2017 by The Guest Experience Team, Hotel Management
We strive to provide a superior guest experience, and apologize your expectations weren't met. Appropriate measures are being taken to address any issues stated. We hope you will give us an opportunity to better serve you in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Nice Hotel in middle of town - close to freeway

Posted Nov 6, 2017
Pros: Convenient to freeway and clean room
Cons: More hot breakfast options
Location: Gruene Hall was where we went - real close by
Staff was nice - coffee was good in the morning - slight muggy smell in room
Comment from Hotel Management
Nov 7, 2017 by nick patel, Hotel Management
Thank you for sharing your comments regarding your recent stay with us.your feed back will be shared with team to serve as recognition and encouragement as we strive to continuously improve our guest experience.rest assured appropriate measures are being taken to address the problem and prevent future occurrence. Hope your next stay even better.Thank you again
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 3, 2017
The hotel was conveniently located near places we wanted to visit. We had a wonderful time in surrounding areas.
Comment from Hotel Management
Nov 4, 2017 by nick, Hotel Management
Thank you for staying with us.Hopping for future stay with us very soon.and it would be pleasant Thank you again..
5 out of 5
Recommended
for Everyone
by A verified traveler

Decent Hotel

Posted Oct 16, 2017
We booked here because we were visiting family in New Braunfels but were also going to go to San Antonio so it was the perfect location. The hotel staff was wonderful. The hotel itself (in my opinion) could use a little sprucing up but if you're just using it to shower and sleep it does the job wonderfully.
Comment from Hotel Management
Oct 23, 2017 by nick patel, Hotel Management
Thank you for sharing your comments regarding your recent stay with us.your feed back will be shared with team to serve as recognition and encouragement as we strive to continuously improve our guest experience.Thank you again for sharing. we hope your next stay will be even better with us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 25, 2017
Needed a room for the weekend while my kid's were playing matches at Newks Tennis Ranch. I generally prefer places with inside entrances, mini-fridges and some sort of breakfast included. This hotel came up with decent ratings and a great price. Room and bathroom were clean. Bed was comfortable. Furnishings and fixtures were in good condition. Breakfast included a pastries, cereals, and yogurts. The bagel I grabbed might have been a day or so old, i.e. not hard, but not fresh either. For hot breakfast options, there are several fast food and sit down restaurants nearby or in my case a wrist band for meals at Newks.
Comment from Hotel Management
Sep 26, 2017 by The Guest Experience Team , Hotel Management
Thank you for sharing your comments regarding your recent stay with us. Our guest's feedback is very important to us. We strive to continuously improve our guest experience, and any issue stated will be looked into. Thank you again for your kind compliments, we hope your next visit will be even better.
1 out of 5
by A verified traveler from New Braunfuls ,Tx

Unsatisfactory

Posted Sep 17, 2017
The air conditioner in room wasn't working properly, I was sweating alll night long, talked to front desk about changing room, said we couldn't change rooms because it was prepaid thru Expedia, went to get in hot tub to relax and it had cold water in it, My wife and I are very disappointed, worst hotel experience we ever had!!!! I think we deserve some kind of reimbursement!!!!!
Comment from Hotel Management
Sep 21, 2017 by Baymont Inn & Suites - New Braunfels, Hotel Management
We apologize for any inconvenience during your stay. Thank you for taking your time to share your concerns with us. We will share your comment with our staff to help make future stays more comfortable as possible.