Ratings based on 1,177 Verified Reviews

3.7 out of 5
67% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from san angelo tx.

Very nice hotel.

Posted Jan 8, 2018
Excellent staff, very clean. Located in the middle of every thing.
Comment from Hotel Management
Jan 8, 2018 by Nick Patel, Hotel Management
Thank you for taking your time to review us. We will be delighted to host you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Kansas

Nice and enjoyable, but not fancy

Posted Jan 4, 2018
Pros: Clean, calm and convenient.
Cons: The staff/owners did a great job, but the placed did seem understaffed.
Location: All of New Braunfels is at your finger tips.
Our stay was for two nights. The hotel isn't anything special, but it was clean and the staff friendly, though I feel they are in a transition period with their people.
Comment from Hotel Management
Jan 8, 2018 by Nick Patel, Hotel Management
Thank you for you review. We strive to improve on your suggestions and your feedback will be shared with our team as we aim to provide a better experience. We hope your next visit will be even better.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 12, 2017
The hotel was excellent, staff took very good care of our needs. Our booking through Expedia was all jacked up but thanks to the staff at the hotel they made it right for us!
Comment from Hotel Management
Dec 13, 2017 by Nita, front desk, Hotel Management
We sorry your reservation was all screwed up, but so glad we were able to correct the mess. Thank you for the wonderful review, as well having stayed with us! We hope to stay in your memories, and that you remember to choose us the next time you visit New Braunfels!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to Family

Posted Nov 27, 2017
Pros: Easy check in
Cons: Nothing
Location: Easy access to I35, Close to shopping and resturants
Very easy check in, comfortable and clean rooms, plenty of parking, never any issues. Its my home away from home. Gives me peace of mind knowing that I have nothing to worry about when arriving, staying and checking out. Because its such a great stay this hotel does fill up fast.
Comment from Hotel Management
Nov 27, 2017 by nick patel, Hotel Management
Thank you for sharing your comments regarding your recent stay with us.Your feed back will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience.Thank you again for sharing.We hope your next visit will be even better.
5 out of 5
Recommended
for Everyone
by A verified traveler from austin, tx

nice hotel within minutes of downtown.

Posted Nov 20, 2017
Show a show at the Brauntex theatre and also went to a house show in FIscher Tx,
Comment from Hotel Management
Nov 22, 2017 by nick patel, Hotel Management
Thank you for your comments regarding your recent stay with us.Your nice words will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience.Thank you again for sharing.We hope your next visit will be even better.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio

Close to many Anemities

Posted Nov 19, 2017
Hotel is close to many amenities, and right off 35.. The Hotel is clean, but the shower is very small and uncomfortable.. bed is comfy but the sofa had a hole in it that was ductaped, looks outdated on the inside, so I think it was over priced, but it is what it is..
Comment from Hotel Management
Nov 19, 2017 by nick patel, Hotel Management
Thank you for sharing your comments regarding your recent stay with us.Rest assured appropriate measures are being taken to address the problem.We appreciate your sharing,your concerns and hope you will given us an opportunity to better serve you in the near future. Thank you again.
1 out of 5
by A verified traveler from Beeville

smells terrible

Posted Nov 7, 2017
Pros: nohting
Cons: everything. i think a new set of managers could really turn it around
the staff was hard to understand, the establishment was falling apart, wall sockets were hanging out and the fire sprinkler system had fallen through the roof. our room smelled like mold and sweat. it was a very unpleasent experience.
Comment from Hotel Management
Nov 9, 2017 by The Guest Experience Team, Hotel Management
We strive to provide a superior guest experience, and apologize your expectations weren't met. Appropriate measures are being taken to address any issues stated. We hope you will give us an opportunity to better serve you in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Nice Hotel in middle of town - close to freeway

Posted Nov 6, 2017
Pros: Convenient to freeway and clean room
Cons: More hot breakfast options
Location: Gruene Hall was where we went - real close by
Staff was nice - coffee was good in the morning - slight muggy smell in room
Comment from Hotel Management
Nov 7, 2017 by nick patel, Hotel Management
Thank you for sharing your comments regarding your recent stay with us.your feed back will be shared with team to serve as recognition and encouragement as we strive to continuously improve our guest experience.rest assured appropriate measures are being taken to address the problem and prevent future occurrence. Hope your next stay even better.Thank you again
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 3, 2017
The hotel was conveniently located near places we wanted to visit. We had a wonderful time in surrounding areas.
Comment from Hotel Management
Nov 4, 2017 by nick, Hotel Management
Thank you for staying with us.Hopping for future stay with us very soon.and it would be pleasant Thank you again..
5 out of 5
Recommended
for Everyone
by A verified traveler

Decent Hotel

Posted Oct 16, 2017
We booked here because we were visiting family in New Braunfels but were also going to go to San Antonio so it was the perfect location. The hotel staff was wonderful. The hotel itself (in my opinion) could use a little sprucing up but if you're just using it to shower and sleep it does the job wonderfully.
Comment from Hotel Management
Oct 23, 2017 by nick patel, Hotel Management
Thank you for sharing your comments regarding your recent stay with us.your feed back will be shared with team to serve as recognition and encouragement as we strive to continuously improve our guest experience.Thank you again for sharing. we hope your next stay will be even better with us.