The crazy thing was when we walked up to the hotel there were 3 police officers dusting for finger prints at front door . When asked the staff what was going on they said they could not tell us. Thus definitely not a warm and fuzzy feeling .
Comment from Hotel Management
Nov 15, 2016 by Courtyard Marriott New Braunfels, Hotel Management
Thank you for your recent feedback. I sincerely apologize that your arrival experience was less than satisfactory and unwelcoming. I can assure you that our location is safe and the incident that occurred was just a precautionary. We hope that you can better experience your stay with us next time you are in New Braunfels.