Ratings based on 234 Verified Reviews

4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Bad start 2018

Posted Jan 2, 2018
Check in had to wait 20 min for room to be ready check in was at 3 we arrived after 5. Next morning fire alarm hotel goes off 748am have to go outside 25 degrees false alarm kept out of room for 2 hours. Get back to room to shower and water comes out brown colored call front desk who is still dealing with the false alarm they can't shut off can not do anything about water. No ajower have to pack and leave and alarm still going off
2 out of 5
by A verified traveler from Texas

Great Expectations, Disappointing Results

Posted Dec 27, 2017
Pros: Location
Cons: Service & Cleanliness
Let's start with the good. The hotel was beautiful from the outside and the view of the river was very nice. The lobby was clean and well kept and the front desk staff was courteous. Now for the not so good. We checked in on December 24th and out on the 26th. Now I realize it was Christmas, but the staff had no housekeeping on duty during the first day of our stay. We were told everyone was off so our room would not be serviced. Again, I realize it was Christmas, but if a guest is paying the full rate for the room, shouldn't they expect full service? Second issue was the awful smell in our room. The first night it was bad but bearable, but it got worse... and the fact that there was no housekeeping service to do anything about the smell just made it worse. By the time we checked out on the 26th we couldn't stomach the smell any longer. Third and final issue, shortly after check-in on the 24th, I called down to the front desk for an additional blanket, as it was quite cold. The phone rang endlessly and I had to call back multiple times, again the phone rang endlessly until I had to go down to the front desk myself and ask for a blanket. The front desk staff gave me a blanket but told me there was an extra blanket in our room... there wasn't an extra blanket in our room. Given that there is a shortage of "nice" hotels in New Braunfels, I had great hopes for the Courtyard only to be disappointed. I would not recommend this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 3, 2017
Pros: Size of the room was amazing!
We were able to check in early & loved the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Awesome Location

Posted Nov 25, 2017
Pros: The location is perfect next to the river!
Cons: nothing
If you are looking for a quiet location on the Comal river this is the place. You can sit quietly and watch the river slowly move by. you can fish off one of the piers. You can sit by a outdoor fireplace. You can sit in the hot tub or in the pool when it is open. A super relaxing place just to hang out and enjoy the surroundings.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in a nice place

Posted Nov 17, 2017
Great room with the romantic area near the river. Starbucks and dinner is easy...
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Excellent service, beautiful room.

Posted Oct 30, 2017
I visited from Houston as a girlfriend weekend last month. Came back to catch the Rosanne Cash show at the Brauntex. A great place to safe, feels safe. Beautiful grounds, lots of places to read, journal outside and enjoy coffee. I will be back!
2 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 15, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Close to everything! Gorgeous grounds!

Posted Oct 5, 2017
Girlfriend weekend away! The comfort of hotel fantastic!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 2, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Worth, Texas

Getaway weekend

Posted Sep 28, 2017
Pros: The staff and the view of the river were my favorite things about this hotel.
Location: The location was just off of the highway with easy access to Gruene and the Guadalupe and Comal Rivers.
We found this gem online and we so glad that we did. The hotel staff were wonderful, the location was peaceful and the view was tremendous. We enjoyed the pool that is situated right along the river with a view of all the boats and tubers enjoying the water. We had a wonderful stay.