Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Reviews of Days Inn by Wyndham New Braunfels

2 out of 5
Days Inn by Wyndham New Braunfels
963 Interstate Highway 35 North Exit189, New Braunfels, TX

Reviews

6.6
Rating 10 - Excellent. 232 out of 1003 reviews" "
Rating 8 - Good. 292 out of 1003 reviews" "
Rating 6 - Okay. 181 out of 1003 reviews" "
Rating 4 - Poor. 135 out of 1003 reviews" "
Rating 2 - Terrible. 163 out of 1003 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Yolanda

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed in one of the new remodeled rooms #110 and it was very nice. Love that they have floor instead of carpet.
Stayed 1 night in Mar 2024

10/10 Excellent

clifton e

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 25, 2024
Hello clifton e,We are thrilled to hear that you had an excellent experience during your stay with us! We hope to welcome you back soon for another memorable stay.

10/10 Excellent

clifton e

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean everything works as it should
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello clifton e,We appreciate your feedback on the cleanliness and functionality of our facilities. Your satisfaction is important to us, and we strive to maintain high standards throughout the hotel. Should you have any further comments or suggestions, please don't hesitate to reach out to our management team.

8/10 Good

TONYA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The company is remodeling the building and each room We stayed in a new remodeled. It was clean They only thing is no Continental breakfast coffee in lobby
Stayed 2 nights in Apr 2024
Response from Manager on Apr 23, 2024
Hello TONYA,We appreciate your feedback on our remodeled rooms' cleanliness. While we don't offer continental breakfast, we regret any inconvenience caused by the absence of lobby coffee. Your comments will be shared with the team to enhance our services further.

2/10 Terrible

Allison

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 25, 2024
Hello Allison,We appreciate you choosing to stay with us and regret to hear that we fell short of your expectations. Please do not hesitate to reach out to us directly with any feedback you may have so we can address any concerns. We hope to have the opportunity to welcome you back in the future for an improved experience.

10/10 Excellent

Bruce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is being updated so some rooms are under reinvention. Our room had been completed. It was very clean and comfortable. Even though this property is located on a major interstate - I35 - the room was quiet during the night. The only suggestion I have is the bed. The bed is on a pedestal, which is too high, making it difficult to get in and out of bed. Consider using a slightly lower pedestal in the other rooms as they are reinvited.
Stayed 3 nights in Apr 2024
Response from Manager on Apr 15, 2024
Hello Bruce,Thank you for sharing your feedback with us. We are pleased to hear that you found your room clean, comfortable, and quiet. We appreciate your suggestion regarding the bed pedestal height and will certainly take it into consideration for future room updates. Your input is valuable as we strive to enhance our guests' experience.

2/10 Terrible

Shane

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Serious construction/renovation going on. Room smelled like an active construction site and was covered in dust. I got locked out of my room because my card stopped working on day 2. I frantically looked for someone in the lobby to help because I had to go to a wedding and knocked on the glass and shouted "Hello?" for 10 minutes. Finally had to go look for someone and found an employee in the laundry room who tried his best to ignore me and even when we made eye contact he wouldn't say anything. He got the lady in the office/lobby to help, which was weird because she was ignoring me when i was asking for 10 minutes. Also they shut the water off for extended periods of time without telling me and acted surprised that I needed the water turned on. Will never stay here again. Truly awful.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 11, 2024
Hello Shane, We regret to hear about your experience and apologize for any inconveniences caused. We strive to provide a comfortable stay for all guests and are disappointed to learn of the challenges you encountered. Your feedback is valuable and will be shared with the team for improvement purposes. We appreciate you bringing this to our attention as it helps us to enhance our services for future guests.

10/10 Excellent

Jose Alfonso

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently renovated room, the hotel is in the process of being entirely renovated so outside may be a bit messy, but once in your room everything is new and clean
Stayed 2 nights in Apr 2024
Response from Manager on Apr 10, 2024
Hello Jose Alfonso,We appreciate your feedback on our renovated room and recognize there are ongoing improvements around the hotel. We're glad you found your room to be new and clean, providing a comfortable stay amidst the renovation process. Thank you for your understanding as we work to enhance our facilities for future guests.

8/10 Good

Jalen

Traveled with partner
Liked: Property conditions & facilities
Easy, simple, not very expensive.
Stayed 3 nights in Apr 2024
Response from Manager on Apr 11, 2024
Hello Jalen,We appreciate your feedback regarding your recent stay. Should you have any further concerns, please reach out to our management team directly for assistance. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there
Stayed 2 nights in Apr 2024
Response from Manager on Apr 9, 2024
Hello David,Thank you for sharing your feedback with us. We appreciate your patronage and will take your comments into consideration for future improvements at our property. Your satisfaction is important to us and we hope to welcome you back for a better experience in the future.

4/10 Poor

Lisa

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The towels were dirty and not enough left in room for stay.
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Lisa, We apologize for any inconvenience this may have caused. Your feedback helps us improve our services to provide a better experience for our guests. We encourage you to reach out to our management team directly to further discuss your stay with us. Thank you for sharing your concerns with us.

10/10 Excellent

Nesa

Liked: Cleanliness, staff & service, property conditions & facilities
Renovated property. It's a great price for the room. Good location
Stayed 3 nights in Mar 2024
Response from Manager on Apr 9, 2024
Hello Nesa,We're delighted to hear you found our renovated property to be a great value with a good location. Feedback like yours helps us continue to improve our guests' experience. We look forward to welcoming you back in the future.

10/10 Excellent

Lusmeldy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo
Stayed 2 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Lusmeldy,Thank you for sharing your feedback with us. We appreciate your comments and will make sure to address the points you mentioned for future improvements. If you have any further concerns, please don't hesitate to reach out to our management team directly.

10/10 Excellent

Doug

Stayed 1 night in Mar 2024
Response from Manager on Apr 13, 2024
Hello Doug,We appreciate you choosing our hotel for your stay! Please feel free to reach out if you have any further comments or suggestions.

2/10 Terrible

Adrian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room smelled like cigarettes (Really Bad)
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Adrian, We're sorry to hear about your experience. Please know that we take all feedback seriously and will address this matter with our team for further improvements. Thank you for bringing this to our attention.

4/10 Poor

Maximo

Disliked: Cleanliness, property conditions & facilities
We were charge $60 extra for a non smoking and the room smelled to smoke. Also we could not sleep because people close to our room had cooking on grill outside their room and with loud music. Hope They take notes next time and do not allow that.
Stayed 1 night in Feb 2024
Response from Manager on Feb 29, 2024
Hello Maximo, We apologize for the inconveniences you encountered during your stay. Your feedback has been duly noted and will be shared with the management team for their review. We strive to ensure all guests have a comfortable experience and will work diligently to address situations like the one you described. Your comments are valuable to us as we continually strive to improve our services.

4/10 Poor

Adrien

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Response from Manager on Jan 26, 2024
Hello Adrien,We're sorry to hear that you didn't have the best experience during your stay. If there are any specific concerns or feedback you would like to share, please don't hesitate to reach out to us directly so we can address them accordingly. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

8/10 Good

Jesse

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello Jesse, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

6/10 Okay

Cody

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Cody, We appreciate you choosing our hotel for your stay. We would love to hear more about your experience and any feedback you may have. Please reach out to us directly so we can address any concerns you may have. We hope to have the opportunity to welcome you back again in the future.

2/10 Terrible

Michael

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Manager on Jan 10, 2024
Hello Michael, We are sorry to hear that you did not have a satisfactory experience during your stay with us. We kindly ask you to reach out to our hotel team to share any specific feedback you have, so we can address any issues accordingly.

10/10 Excellent

laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is conveniently located near tourist attractions, including river and park activities, dining options, the historic district, boutique shopping, and music venue.
Stayed 2 nights in Dec 2023
Response from Manager on Jan 8, 2024
Hello laura,We're delighted to hear that you found our property to be conveniently located near various tourist attractions, including river and park activities, dining options, the historic district, boutique shopping, and a music venue. We hope that you were able to explore and enjoy all the wonderful amenities and experiences our location has to offer during your stay.

8/10 Good

Akshay

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Akshay, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Manager on Dec 24, 2023
Hello Kenneth,Thank you for choosing our hotel for your stay. We appreciate your positive rating and hope you had a pleasant experience. If there's anything specific you'd like to share about your stay, please feel free to reach out to us directly. We value your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Marvin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, was knowledgeable about events and did warn me about remodeling of property
Stayed 2 nights in Dec 2023
Response from Manager on Dec 16, 2023
Hello Marvin,Thank you for your feedback! We're delighted to hear that our staff was friendly and provided you with information about our ongoing remodeling. We aim to ensure our guests have a comfortable stay during this process. We appreciate your understanding and hope to welcome you back in the future to experience our updated property.

10/10 Excellent

Mary Ann, Lago Vista

Liked: Cleanliness, staff & service
Just right off IH 35 North and a 'get what you pay for' in a hotel price. No USB or computer outlets and just plain old electrical outlets hidden behind furniture. The room was clean but very noisy with outside movements.
Stayed 1 night in Dec 2023
Response from Manager on Dec 11, 2023
Hello Mary Ann, Thank you for choosing our hotel for your recent stay. We appreciate your feedback regarding the outlets and noise level in your room. We understand the importance of having convenient access to outlets and apologize for any inconvenience caused. Your comments have been shared with our team for future improvements. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

ken

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff and very accommodating.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 29, 2023
Hello ken,Thank you for your kind words about our staff! We are pleased to hear that they made your stay enjoyable. We strive to provide excellent service and appreciate your feedback.

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Stay
The motel was not bad for the price. Rooms were clean and comfortable.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 16, 2023
Hello Michael,Thank you for your feedback! We're delighted to hear that you found our rooms clean and comfortable. It's wonderful to know that you were satisfied with the value for your money. We appreciate your kind words and hope to welcome you back in the future.

2/10 Terrible

Jose

Disliked: Cleanliness, property conditions & facilities, room comfort
Filthy Hotel
It was a very dirty hotel. The lightbulbs didn't work. It was just a very unpleasant experience. I would not recommend anyone to stay at this filthy hotel.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 16, 2023
Hello Jose,Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. Our team values cleanliness and we take your comments seriously. We encourage guests to report any issues during their stay so that we can address them promptly. Please contact our management team directly to discuss your concerns further.

4/10 Poor

Michael

Disliked: Amenities, property conditions & facilities
Rooms ar old and dated. In poor shape.
Stayed 1 night in Nov 2023
Response from Manager on Nov 15, 2023
Hello Michael, Thank you for your feedback regarding the condition of the rooms. We appreciate you bringing this to our attention and will share it with our team for further improvement. We strive to provide a comfortable stay for all our guests and apologize if we fell short of your expectations. We appreciate your valuable input and hope to have the opportunity to serve you better in the future.

8/10 Good

Mickey

Liked: Cleanliness, staff & service, property conditions & facilities
Review
The bed was too hard and lumpy
Stayed 4 nights in Nov 2023
Response from Manager on Nov 14, 2023
Hello Mickey,Thank you for sharing your feedback regarding the comfort of the bed during your stay. We apologize if it did not meet your expectations. Our team constantly strives to ensure a pleasant and restful stay for all our guests. We appreciate your comments and will share them with our management for further review.

4/10 Poor

James

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Manager on Nov 12, 2023
Hello James,Thank you for taking the time to share your feedback. We apologize for any inconvenience you may have experienced during your stay. We value your input and will share your comments with our team for further improvement. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Nov 11, 2023
Hello Veronica,Thank you for your excellent review! We're delighted to hear that you had a wonderful stay with us. Our team works hard to ensure our guests have a comfortable and enjoyable experience. We appreciate your kind words and hope to welcome you back in the future for another fantastic stay at our hotel.

4/10 Poor

Tom

Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Manager on Nov 11, 2023
Hello Tom,Thank you for sharing your feedback with us. We appreciate your stay at our hotel and regret that we didn't fully meet your expectations. We strive to provide excellent service and will take your comments into consideration as we continuously work towards improving our guests' experience. If you have any further concerns, please reach out to our management team directly.

6/10 Okay

Manish

Traveled with group
Not the greatest part of town but we didn't have any incidents. Breakfast is a joke-two types of bread and the tiniest muffins, coffee was not great either. You can hear your neighbors opening and closing doors-it's a Motel really since you drive up to your room and park outside. Price was very affordable and so I can't really complain. Staff was polite and so no issues there
Stayed 1 night in Nov 2023
Response from Manager on Nov 9, 2023
Hello Manish, Thank you for sharing your feedback with us. We appreciate your positive comments about our affordable pricing and polite staff. We apologize if our breakfast options did not meet your expectations. Rest assured, we will take your feedback into consideration for future improvements. Thank you for choosing to stay with us and we hope to welcome you back for a better experience in the future.

4/10 Poor

Sara

Disliked: Cleanliness, property conditions & facilities
There were cockroaches in the room, the bathroom had mold starting because the sealer was missing, and the hot water in the shower kept spinning so it never fully turned off
Stayed 2 nights in Nov 2023
Response from Manager on Nov 9, 2023
Hello Sara, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

6/10 Okay

Kristina

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Its a Catfish of a place.
It definitely didn't look like the pictures online. The walls were all patched up. The pillows were tiny, the couch looked dingy and the bathtub was so dirty.
Stayed 1 night in Nov 2023
Response from Manager on Nov 8, 2023
Hello Kristina,Thank you for your feedback regarding your recent stay. We apologize if the appearance of our property did not meet your expectations. We appreciate your comments and will share them with our team for further review.

2/10 Terrible

Lindsay

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a non-smoking room....got a smiking room that reeked of cigarettes. The room itself was bare, literally 2 beds 2 lamps and a TV. The coffee machine and coffee were in the bathroom, on the vanity, next to the toilet???? Shower head was old and crusty and taped together. Horrible room and not at all properly represented online. All this for the great rate of $250 a night 🙄
Stayed 1 night in Nov 2023
Response from Manager on Nov 8, 2023
Hello Lindsay,Thank you for sharing your experience with us. We apologize for the inconvenience you faced with the room allocation and the condition of the amenities. Our team strives to deliver a comfortable stay for our guests, and we regret that we fell short of your expectations. We appreciate your feedback, which will be addressed internally to improve our services. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

4/10 Poor

John

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Scammed at hotel....
We made our reservation on hotel.com just like we always do. Reservation was confirmed and we followed directions on maps just like we always do. Upon arriving at the hotel, after a long day, the man at the window told me the reservation was not completed because my card had been declined. Interestingly i had just 20 minutes earlier checked my card for a different reason and saw the charge for the room. I later confirmed with the bank and hotel.com that this was not true and the reservation had been completed. He then continued to offer me a walk and rate, which was $35 more than the hotel.com price. If it had not been so late and I had not been so tired. I would have just walked out. However, I was on a 40 minute phone call with hotel.com and They fixed the situation. Can we find it the original reservation price. They also offered 2 reimburse. What we had paid over the price that they had quoted as. I was also disappointed when we got to the breakfast area. Because one of the reasons we rented, this room was for my daughter's and the pictures of the waffle makers they had in her kitchen area. As you can see in my pictures, there are no waffle makers in that area. We like eating waffles on the road so much that we actually, take our own peanut butter with us to enjoy them just a little more. The most interesting thing in this whole situation is as we are finishing breakfast. A lady walked in and confronted the same young man at the window. With the exact same situation
Stayed 1 night in Oct 2023
Response from Manager on Nov 3, 2023
Hello John, Thank you for sharing your experience with us. We apologize for any inconvenience caused regarding the reservation issue and understand your frustration. While we cannot confirm the details of your reservation, we encourage guests to reach out to our management team directly for further assistance. Regarding the breakfast area, we apologize for any discrepancy between the advertised photos and what was available during your stay. We appreciate your feedback and will take it into consideration for future improvements.

6/10 Okay

Julie, San Marcos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was por. Only cereal and bread
Stayed 2 nights in Oct 2023
Response from Manager on Oct 30, 2023
Hello Julie,Thank you for sharing your feedback regarding the breakfast offerings. We apologize if the options provided did not meet your expectations. Your comments will be shared with our team for further review and improvement. We appreciate your valuable input and hope to have a chance to welcome you back in the future.

8/10 Good

laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Days Inn is easily accessible from the state highway. It is surrounded by restaurants and fast food. It is a bit noisy, being so close to a busy highway, but keeping the a/c fan on solved the problem. The exterior was well-tended, as though the owners really try to keep up with needed repairs and maintenance.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 18, 2023
Hello laura,Thank you for sharing your feedback! We're glad to hear that you found our location convenient and our exterior well-maintained. Apologies for any noise inconvenience, but we're happy that the AC fan helped mitigate the issue. We hope to welcome

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Manager on Oct 18, 2023
Hello Randy,Thank you for giving us a perfect rating! We are thrilled to hear that you had a great experience at our hotel. We look forward to welcoming you back in the future.

4/10 Poor

Carrie

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not good at all.
When we were checking in we were not given any info on what time checkout or breakfast were. I had to go ask what time to check out. As for the free breakfast, there were 2 choices for cereal. Chocolate chip muffins. No other flavors and wheat or white toast. Definitely not a breakfast that you would expect to have. The pool was dirty and the hot tub did not work. The room was okay, my towels were damp still. Most of the tv channels did not work. I would probably rate this a 2 out of 10. Definitely will not stay here again.
Stayed 1 night in Oct 2023
Response from Manager on Oct 29, 2023
Hello Carrie,We apologize for any inconvenience you experienced during your stay. We strive to provide clear information and prompt service to our guests, and we regret if that was not your experience. We appreciate your feedback about the breakfast options and will take it into consideration for future improvements. We apologize for any issues you encountered with the pool and TV channels. We value your feedback and will address these concerns. Thank you for bringing them to our attention.

2/10 Terrible

Gina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 18, 2023
Hello Gina, We apologize for any inconvenience caused during your stay. Please let us know specifically what issues you encountered so we can address them accordingly.

8/10 Good

Joe

Business traveler
Liked: Cleanliness, staff & service
fast check in and fast check out.
Stayed 1 night in Oct 2023
Response from Manager on Oct 14, 2023
Hello Joe,Thank you for your feedback! We're delighted to hear that our check-in and check-out process was efficient for you. We look forward to welcoming you back for another enjoyable stay.

8/10 Good

Janice

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have liked to see more variety for your breakfast. We booked these rooms back in August and we booked 3 rooms, you would think you would have the rooms next to each other. No we had 2 downstairs and 1 upstairs. One was 111, 115, 215.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 9, 2023
Hello Janice,On behalf of our entire staff, we thank you for your business and for your comments regarding our breakfast. Guest comments such as yours help us to continuously improve. Thank you for your business.

10/10 Excellent

LUIS

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 1 night in Oct 2023
Response from Manager on Oct 10, 2023
Hi Luis,I’m glad you find our cleanliness and quiet accommodation pleasing. We appreciate your patronage and are delighted to be your hotel of choice.

2/10 Terrible

Nick

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Place is a dump
Rooms old and badly maintained.. Hot tub doesn't work. Or rather they turned off the heater. Breakfast (why we paid $40 extra) is a total joke. Shows hot breakfast online. In reality they have plain white bread, a near empty coffee dispenser and a shut down juice machine. As others mentioned there's also a roach problem, dirty bathrooms and bugs.
Stayed 1 night in Sep 2023
Response from Manager on Oct 4, 2023
Hello Nick, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

8/10 Good

Monique

Traveled with partner
Liked: Staff & service, property conditions & facilities
Staff much more helpful since our last visit a few weeks ago. Convenient to our needs in the area.
Stayed 2 nights in Sep 2023
Response from Manager on Oct 4, 2023
Hello Monique,We appreciate your rating of our hotel and the feedback you have shared pertaining to our staff and also our area. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

2/10 Terrible

Nick

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont stay here
Rooms OK. Hot tub doesn't work. Or rather they turned off the heater. Breakfast (why we paid $40 extra) is a total joke. Shows hot breakfast online. In reality they have plain white bread, a near empty coffee dispenser and a shut down juice machine. Dint trust the fake reviews here. Look on your map app 1 stars for days
Stayed 1 night in Sep 2023
Response from Manager on Oct 3, 2023
Hello Nick ,Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

8/10 Good

Nilton

Stayed 1 night in Sep 2023
Response from Manager on Oct 4, 2023
Hello Nilton,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.