Ratings based on 394 Verified Reviews

4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Nightmare with Credit Card's

Posted Sep 13, 2017
The room's were comfortable, the pool and hot tub were okay. Long story short, they ended up charging our credit card about 3 additional night's (more than what we were staying), which can add up quickly at 180.00 per night. They could not figure out how to refund our cards, so they refunded us in cash the first night. The next day, they ran our cards an additional night (on top of the three already ran), and had to refund us cash again The real kicker is that about 3 weeks after our stay, I get a call from the hotel saying that he did not charge me for one night and was going to run my card again. After a harsh response from me (I hate when I react this way) the hotel owner agreed to not run my card again. One thing noteworthy is that when I was dealing with this problem at the hotel front desk, I overheard another guest who was having the same issue.
3 out of 5
by Brian

Just ok

Posted Jun 21, 2017 on Hotels
It wasn't that well kept. Just seemed like managemt was kind of meh
5 out of 5
by Erica

It's all about family

Posted Jun 19, 2017 on Hotels
Family friendly environment after a long day floating the river
4 out of 5
by Bonnie

This traveler left a rating score only Posted Jun 14, 2017 on Hotels
4 out of 5
by Keith

One more night to tube

Posted Jun 11, 2017 on Hotels
Very clean & comfortable. Higher priced than what I normally spend but couldn't get another night in our condo & wanted one more Day to get some tubing in so went for what was available for 4 people. Nice hotel.
5 out of 5
by Dana

This traveler left a rating score only Posted Jun 11, 2017 on Hotels
4 out of 5
by Lisa

Will Return

Posted Jun 2, 2017 on Hotels
The service and cleanliness was good. Location was convenient, because it was close to restaurants, the comal and Guadalupe rivers, schlitterbahn, and nice parks. Breakfast was very good, also.
4 out of 5
by Donald

This traveler left a rating score only Posted May 30, 2017 on Hotels
4 out of 5
Recommended
for Families
by A verified traveler from Texas

Nice Quiet Hotel

Posted May 24, 2017
Pros: Clean and quiet
My daughter and I stayed one night in this hotel and I would definitely stay again. Even though we were right across from the elevator, it was very quiet. We were put in a handicapped accessible room and that gave us quite a bit of room for our things and to move around. The room was very clean and the beds were comfortable. It was nice having complimentary hot breakfast options. Our only issue was the room seemed damp and the air conditioner could not removed that feeling so it took awhile for the room to feel cool. We were there for a concert in Gruene and that was all that we did so I can't speak for how close it was to other attractions in New Braunfels but it was about 5-7 minutes away from Gruene Hall depending on traffic crossing under the freeway.
4 out of 5
by Phil

Good accommodations

Posted May 11, 2017 on Hotels
As expected for this price range. No problems.