Not a good experience
Posted Feb 14, 2017
Booked our room 3 weeks in advance to stay one night before we headed to San Antonio. The check in was probably the worst and most awkward interactions I have ever had with a hotel. The gentleman that checked us in told one bizarre story after another and kept calling me 'Sweetheart'. We specifically asked, before we completed our check in, if our room was next to the elevator and he replied, "No". Well, our room was the 1st room, on the 1st floor, directly across from the elevators!! We walked in the room thinking maybe the noise won't be bothersome and it was. Went back to the front desk and asked not to be by the elevators and he didn't have one king room available. We left and stayed in another hotel, which was perfect. It's hard to believe that booking a room for a midweek night, several weeks in advance, they would have no choice to put you in a handicapped room right next to the elevators. I believe they give Expedia bookings the lowest priority and would never book that hotel again.