Desk, iron/ironing board, free WiFi, bed sheets

Reviews of Vivo Living – New Braunfels

3 out of 5
Vivo Living – New Braunfels
1051 IH 35 East, Exit 189, New Braunfels, TX

Reviews

7.2

Good

Rating 10 - Excellent. 254 out of 1000 reviews" "
Rating 8 - Good. 346 out of 1000 reviews" "
Rating 6 - Okay. 223 out of 1000 reviews" "
Rating 4 - Poor. 110 out of 1000 reviews" "
Rating 2 - Terrible. 67 out of 1000 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities
Friendly staff, nice room. Great water pressure. In transition to apartments so some construction going on but not to annoying. For price very nice accommodations.
Stayed 3 nights in Apr 2021
Response from Mike on Apr 16, 2021
Thank you!

2/10 Terrible

Joaeph

Traveled with group, Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Screwed over
I get there and I'm told I have 2 rooms for 2 nights Wich was not correct. Me and the gentleman discussed this and I got 1 room for 2 days . I was then charged $377 for who knows what and they said it was because of the booking I was so mad I left the hotel.
Stayed 2 nights in Apr 2021
Response from Mike on Apr 16, 2021
Please speak to Expedia. They booked your reservation. You booked prepaid reservations, and they charged you. We only charged Expedia for 1 room for 2 nights.

2/10 Terrible

Verified traveler

Stayed 3 nights in Apr 2021
Response from Mike on Apr 16, 2021
Thank you!

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Doesn't matter. Place being converted to micro residences.
Stayed 3 nights in Mar 2021
Response from Mike on Apr 4, 2021
Thank you.

4/10 Poor

Randall

Disliked: Property conditions & facilities, room comfort
Trash property
Building is old being remodeled. Toilet, tv didn’t work and no hot water. Changed rooms but the property is in bad shape. Staff was friendly and tried to help
Stayed 2 nights in Mar 2021
Response from Mike on Mar 31, 2021
Thank you for your candid feedback. TV's work we just switched over to Direct TV and all tv's need to stay on HDMI1. Toilets are low flush to conserve water, and hot water is plentiful.

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021
Response from Mike on Mar 23, 2021
Thank you!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Interesting
Man that checked is in was very polite, the hotel was quiet and had a vintage feel. The room was cleaner than more expensive places I’ve stayed at, and the hotel gelis looked very well maintained. Will stay here again if I’m in the area.
Stayed 1 night in Mar 2021
Response from Mike on Mar 17, 2021
We're happy you enjoyed your stay! We appreciate your business, and hope to serve you again.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021
Response from Mike on Mar 16, 2021
Thank you for your feedback.

6/10 Okay

Rayshunda

Traveled with family
Disliked: Property conditions & facilities
Could be better
Well for starters I passed it looking for it because it was the Ramada so you have to read the sign to know you are there. It smells closed up I literally did not take anything out of the luggage. I killed 2 spiders on the bed and idk about you but for me the bathroom is important and it was underwhelming we bathed at a family member’s house and we left the next day.
Stayed 2 nights in Mar 2021
Response from Mike on Mar 16, 2021
We are an older property, but clean. We appreciate your business, and hope to serve you again.

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2021
Response from Mike on Mar 16, 2021
Awesome! Thank you!

6/10 Okay

Pamela

Traveled with family
Stayed 1 night in Dec 2020
Response from Mike on Jan 11, 2021
We appreciate your business. Thank you for your feedback.

8/10 Good

Bud

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2020
Response from Mike on Jan 4, 2021
Thank you for your feedback. We greatly appreciate your business.

6/10 Okay

Marri Jayne

Traveled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2020
Response from Mike on Dec 14, 2020
Thank you! I will share your feedback with the staff. We're grateful for your business.

10/10 Excellent

Esmeralda

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean and nice.
The room was very clean. It was so nice. We loved it.
Stayed 1 night in Dec 2020
Response from Mike on Dec 14, 2020
Thank you! We're happy you enjoyed your stay.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Mike on Dec 14, 2020
Great! We appreciate your business.

4/10 Poor

Sandra

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Mike on Dec 14, 2020
Thank you for your feedback. We hope to serve you again.

6/10 Okay

Curtis

Business traveler
Stayed 1 night in Nov 2020
Response from Mike on Nov 20, 2020
Thank you for your feedback. We hope to serve you again.

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Mike on Nov 9, 2020
Thank you

4/10 Poor

Wanda

Traveled with family
Disliked: Property conditions & facilities
Building lobby does not smell good, probably from previous smoking policy. Room didn't carry too much aftereffects. Woman working front desk acted like I was interrupting her cellphone use, not friendly at all. Guess she didn't like being there. Man who checked me in was nice.
Stayed 2 nights in Oct 2020
Response from Mike on Nov 9, 2020
Thank you for your feedback.

10/10 Excellent

Amy, Lake Charles, LA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was just as described. Close to everything, plenty of delivery services available for food, groceries or liquors. The pool was cool and refreshing reaching 8 feet 10 inches at the deepest and one foot at the shallowest.
Stayed 4 nights in Oct 2020
Response from Mike on Oct 18, 2020
Were happy you enjoyed your stay. We look forward to serving you again.

10/10 Excellent

Lisa

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The feast of Tabernacle‘s
It was a great stay there they were pretty attentive to our needs but the beds were a little on the hard side and some of the pillows were fluffy and lumpy
Stayed 8 nights in Oct 2020
Response from Mike on Oct 13, 2020
Thank you! We look forward to serving you again.

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accommodating
Service was excellent. They went above and beyond to make sure our family was accommodated as we had two children in wheelchairs with us. So grateful for the kindness shown by the manager. We will stay here again!
Stayed 1 night in Oct 2020
Response from Mike on Oct 13, 2020
We appreciate your business. Glad we could help.

4/10 Poor

SEAN

Disliked: Cleanliness, property conditions & facilities, room comfort
Older run down location
We didnt feel safe at this location so we chose not to stay there at all. We left and found a much nicer hotel close by.
Stayed 1 night in Oct 2020
Response from Mike on Oct 4, 2020
Thank you for your feedback.

2/10 Terrible

Elisa

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
False advertising
The pictures online is not what It looked like. Room doors are exposed outside Deal lighting in parking lot. I did not even go in, as it was just my daughter and I. (2 females - no thanks)
Stayed 1 night in Sep 2020
Response from Mike on Sep 28, 2020
Thank you for your feedback.

4/10 Poor

Debra

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not recommended
Rooms were dirty. Sink in bathroom was stopped up from day one. Ceilings were molding and bubbled as if had been flooded and never repaired. Overall if it hadn’t been a holiday weekend, and other places had been available, we would never have stayed.
Stayed 3 nights in Sep 2020
Response from Mike on Sep 14, 2020
Thank you for your feedback.

10/10 Excellent

Amy, Lake Charles, LA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable room, warm relaxing pool, excellent staff members
Stayed 6 nights in Aug 2020
Response from Mike on Sep 1, 2020
We appreciate the kind words. Thank you!

8/10 Good

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020
Response from Mike on Aug 31, 2020
Thank you!

6/10 Okay

Verified traveler

Business traveler
Stayed 2 nights in Aug 2020
Response from Mike on Aug 24, 2020
Thank you for your business, and your feedback. Looking forward to serving you again.

4/10 Poor

Laura

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Lots of highway noise, needs upgrades
Stayed 1 night in Aug 2020
Response from Mike on Aug 19, 2020
Thank you.

8/10 Good

KENNETH

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Mike on Aug 19, 2020
Thank you.

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2020
Response from Mike on Aug 16, 2020
Thank you!

6/10 Okay

Tara

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Mike on Aug 11, 2020
Thank you for your business. We appreciate your feedback.

6/10 Okay

Shawn

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The pictures of the hotel were alot nicer than what the hotel really was. Service was good but was a little discouraged when i walked into the room
Stayed 1 night in Aug 2020
Response from Mike on Aug 11, 2020
Thank for your feedback and comments. We hope to serve you again.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from mike on Aug 16, 2020
Awesome! Thank you for your feedback. Looking forward to serving you again.

2/10 Terrible

TerryRegan, houston, tx

Business traveler, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
very dirty, DYING ROACHES in room bar closed breakfast advertised but not served
Stayed 1 night in Jul 2020
Response from Mike on Jul 17, 2020
Thank you for your feedback. Unfortunately we are unable to serve our breakfast buffet due to COVID 19. Our bar has been closed for more than a year. I will have pest control double their efforts.

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Mike on Jul 4, 2020
Thank you!!

2/10 Terrible

Martha

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
It was bad not clean. Musty smell in room. House keeping came in but did not leave clean towels.
Stayed 2 nights in Jun 2020
Response from Mike on Jun 22, 2020
Thank you for your feedback.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Just ok
The stay was ok. It wasn't very clean and towels weren't available.
Stayed 3 nights in Jun 2020
Response from Mike on Jun 29, 2020
Thank you for the feedback.

6/10 Okay

DW, New Braunfels

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Wall paper and paint need updating.. our beds were comfortable..
Stayed 1 night in Jun 2020
Response from Mike on Jun 22, 2020
Thank you for your feedback.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not great.
Bed was uncomfortable, toilet ran all night, just not a good experience for us. I honestly would not recommend this hotel to anyone.
Stayed 2 nights in Jun 2020
Response from Mike on Jun 22, 2020
Thank you for your feedback.

2/10 Terrible

Kathleen

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Keep away
First I wanna say that the young lady at the front was very nice and helpful. When we arrived we noticed how the grounds weren’t kept the paint chipping and how 80s the whole place looks. Definitely needs major upgrades. We went up to our room and noticed a musty smell. We just decided to unpack and continue on. Once we began unpacking we notice the fridge was hot. So we checked the dial and found it was turned all the way up. We called the front desk to see what they could do since we were booked for 3 days and my daughters medicine needs to be refrigerated. She offered us to use their fridge and I declined and asked for a different room. We went ahead and got the other keys we walked into that room it was so hot. The ac was at 78 so we just put it down to 65. As we began unpacking and noticed this the sheets had urine stains food stain i didn’t even check the other. The restroom smelled like urine and the table was very sticky. I was just going to ask for new sheets cause it was getting late. We waited about an hour of the ac running and the room didn’t cool down at all. We just decided to check out at 11pm. When I went to put my daughters shoes on her feet were black. She was the only one without shoes on and she took her shoes off after we switched rooms. Over all the experience was horrible the sheets obviously aren’t cleaned between stays they do the bare minimum to keep the hotel running at that’s it. They definitely need major updates. We were extremely dissatisfied.
Food stain
Urine stain
Stayed 2 nights in Jun 2020
Response from Mike on Jun 15, 2020
Thank you for your feedback.

8/10 Good

Andrew

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Mike on Jun 15, 2020
Thank you for your feedback.

10/10 Excellent

Elida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Mike on Jun 8, 2020
Awesome!! Were happy you enjoyed your stay. We look forward to serving you again.

6/10 Okay

Verified traveler

Stayed 1 night in Jun 2020
Response from Mike on Jun 8, 2020
Thank you for taking the time to provide feedback.

2/10 Terrible

Misti

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience
I was told i would be receiving a refund for the hotel cancelling my booking. I was not able to stay at the ramada inn on the 28th to the 29th due to hotel cancelling. Hotel called hotels.com and stated for you to give me a full refund. They never used any payment from this site. I would like a response to this please
Stayed 1 night in May 2020
Response from Mike on Jun 8, 2020
We cancelled your stay because you broke hotel policies. Unfortunately we had to ask you to leave. You must contact the third party vendor who originated your reservation. You paid the 3rd party. We called to inform them we ask you to leave and to refund your money since you couldn't stay. Please contact them regarding your refund.

6/10 Okay

Hector

Traveled with family
Stayed 2 nights in May 2020
Response from Mike on Jun 2, 2020
Thank you for your review. We hope to serve you again.

6/10 Okay

Isidro

Stayed 1 night in May 2020
Response from Mike on Jun 15, 2020
Thank you for your feedback.

4/10 Poor

Misti

Traveled with group
Disliked: Staff & service
Anywhere else is better than here
Front desk ladies are polite. Hotel management/ owners are terrible. Rooms are outdated. Hit or miss of you get a decent bed at this place and be careful not to take bugs home with you. The pool was my favorite thing about this hotel. You're better off getting a different hotel. Try americas best value inn instead, you won't be disappiointed and it will also save you money! Who doesn't like that!
Stayed 1 night in May 2020
Response from Mike on May 29, 2020
Its always unfortunate to ask a guest to leave, but when you break hotel policies there is no other choice. We appreciate your feedback.

4/10 Poor

Cynthia

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Floors dirty friend had a bug in the bed will not be back
Stayed 2 nights in May 2020
Response from Mike on May 25, 2020
Thank for your response.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roaches everywhere
Stayed 1 night in May 2020
Response from Mike on May 23, 2020
Thank you for your feedback. I will ask pest control to service the property more than twice a month. I'm very sorry about the roaches.