Ratings based on 525 Verified Reviews

2.6 out of 5
39% of guests recommend
2.9 Room cleanliness
3.1 Service & staff
2.8 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from beaumont

Awful

Posted Aug 17, 2017
Literally the worst hotel I've ever stayed in. Filthy room, unchanged sheets, bugs, awful smell. The lady at the front desk was nice but the overall room condition was miserable.
1 out of 5
by A verified traveler from Tx

Full of Trash and Not as Advertised

Posted Jul 19, 2017
Horrible and we stayed less than three hours! At 1St everything seemed normal. When given our room, we had to go all the way to the back of the building. Piles of trash everywhere in the parking lot. The room stank of cigarette smoke. We had reserved a NS room, but quickly found that all of the rooms around us were smoking and it was seeping through the walls and into the vents. When I called to the front desk to ask about switching rooms, he gave me the same option - another NS room surrounded by smoking rooms and upstairs, but said he'd try not to rent those tonight. I declined saying that wouldn't be any better and my son is disabled, so we can't do stairs. We decided to try to stick it out, while looking for other rooms locally. There wasn't anything we could afford at that time, but the smoke got so bad, we called back to ask him to find a room nowhere near the Smoking rooms. He began to raise his voice and asked me why I didn't take the first deal. I wasn't going argue with him so we packed the truck back up and went to the front desk hoping for the best. The manager would not help. After only a few minutes of asking him to please give us a true NS room, he kept raising his voice, accused me of wanting a room for free, and then refused to listen anymore saying that they couldn't stop guests from smoking in their rooms and that he didn't want us there anymore. He promised a full refund but after 10 days! So disappointed and angry!
3 out of 5
by A verified traveler

Posted Jun 9, 2017
Friendly staff. Rooms felt a little dirty. A little run down. Showers old
2 out of 5
by A verified traveler

Close to the venue

Posted May 22, 2017
Pros: location to the venue
Location: River Road Ice House
The breakfast options were terrible- cereal and coffee, for as much as the room cost I expect so much more
2 out of 5
by A verified traveler from TX

Not impressed...

Posted May 16, 2017
Don't do it. I would not recommend staying here. Expedia limits characters so I'm not able to post my review. Check Google and yelp. It has bad reviews all the way around.
1 out of 5
by ASHLEY

Spend the extra 20 bucks and stay elsewhere.

Posted May 13, 2017 on Hotels
Beds were hard, pillow thin, room stank of cigarette smoke and you could hear the slightest of noise from people above. Including conversations.
2 out of 5
by A verified traveler from New Brunfels, Texas

Not worth the money

Posted Apr 30, 2017
The rooms were not consistent with the amenities , my son's room did not have a refrigerator or microwave , but mine had both , the free breakfast was not worth the effort, there were no coffee makers in the rooms so you had to rely on the " free breakfast coffee" overall not worth the money paid.
2 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 24, 2017 on Hotels
2 out of 5
by Alexis

Disgust

Posted Apr 24, 2017 on Hotels
We booked a non-smoking room and when we opened the door we were hit with the wreaking smell of marijuana. It was absolutely disgusting and we ended up not even staying the night because of it.
2 out of 5
by A verified traveler

Not staying again.

Posted Apr 16, 2017
We had to pay extra to stay inside/interior hotel. Even though I had not selected exterior. The lady when checking in was not nice. She stated "ok it's $25 per room for interior. I'll charge $22" even though I didn't select exterior. And after I stated I was upset. Then to find out the side door didn't lock entering hotel. They were tape opened. Big mistake in selecting this hotel.