Hallway

Reviews of Super 8 by Wyndham New Braunfels I-35

2 out of 5
Super 8 by Wyndham New Braunfels I-35
815 I-35 South, New Braunfels, TX

Reviews

5.8
Rating 10 - Excellent. 148 out of 1000 reviews" "
Rating 8 - Good. 211 out of 1000 reviews" "
Rating 6 - Okay. 190 out of 1000 reviews" "
Rating 4 - Poor. 218 out of 1000 reviews" "
Rating 2 - Terrible. 233 out of 1000 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Bed was very comfortable!! Floor was coming apart where the main traffic is.
Stayed 1 night in Apr 2024

2/10 Terrible

Christen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on Apr 18, 2024
Hello Christen, We're sorry to hear that your experience did not meet expectations. Please feel free to reach out to us directly to discuss any concerns you may have had during your stay. Your feedback is valuable to us in improving our services for future guests.

4/10 Poor

Ervin

Traveled with partner
Liked: Staff & service
Only coffee for one in room but we were two. No eggs or fruit at breakfast. Bathroom floorcm not clean
Stayed 1 night in Apr 2024
Response from Manager on Apr 15, 2024
Hello Ervin, We appreciate your feedback regarding the in-room amenities and breakfast options. Your comments will be shared with our team for further review and improvement. We strive to meet all guest expectations and will address the cleanliness concern with our housekeeping staff promptly.

2/10 Terrible

David

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Although the floor was wood it had not been cleaned in quite a while. Our white socks turned black. The room was the smallest I have ever been. The room did have TV, microwave, and refrigerator but did not use them. The shower/tub was so slippery that I had to hold onto the walls with one hand to keep from falling. No place for suitcases or closets. Shelves only and very small.
Stayed 1 night in Apr 2024
Response from Manager on Apr 12, 2024
Hello David, We're sorry to hear about the inconvenience during your stay. Your feedback is valuable to us and will be shared with the appropriate team members for review. Feel free to reach out to our management team with any further concerns or suggestions for improvement.

8/10 Good

Chris

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on Apr 13, 2024
Hello Chris,We appreciate you choosing our hotel and we are delighted to hear you had a pleasant stay. We hope to welcome you back soon for another enjoyable experience.

10/10 Excellent

Andrea

Stayed 2 nights in Mar 2024

10/10 Excellent

Shalimar

Stayed 1 night in Mar 2024
Response from Manager on Apr 15, 2024
Hello Shalimar,We are delighted to hear that you had an excellent experience at our hotel! We hope to welcome you back soon for another memorable stay.

6/10 Okay

Gwen

Traveled with family
Disliked: Amenities
The rooms are noisy and the continental breakfast was subpar bit the beds were comfortable enough to rate the room as average.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Gwen, We appreciate your feedback regarding the room and breakfast offerings. We strive to improve our services continually, and your input will assist us in making enhancements to our guests' experience. Thank you for recognizing the comfort of our beds during your stay.

10/10 Excellent

Lisa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just stuck between a McDonalds and other questionable buildings
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Lisa,We regret to hear you were not satisfied with our hotel's location. We strive to provide a comfortable stay for all our guests despite external surroundings. Your feedback is valuable, and we will share it with the team for future improvements. Thank you for choosing to stay with us.

10/10 Excellent

Breanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Breanna,We appreciate your feedback and regret to hear that your stay did not meet expectations. Should you have any remaining concerns, we recommend reaching out to our management team directly for further assistance. Thank you for choosing our hotel and we hope to welcome you back in the future.

10/10 Excellent

Ronald

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 18, 2024
Hello Ronald,We are delighted to hear that you had a wonderful experience with us! We look forward to welcoming you back soon for another fantastic stay.

10/10 Excellent

Shalva

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 2 nights in Mar 2024
Response from Manager on Mar 14, 2024
Hello Shalva,We are pleased to hear that you enjoyed the service during your stay. Your feedback is valuable to us as we strive to provide exceptional experiences for all our guests. If you have any further comments or suggestions, please do not hesitate to reach out to us directly. Your satisfaction is our priority. Thank you for taking the time to share your thoughts with us.

6/10 Okay

Carmen

Traveled with partner, Traveled with family
Disliked: Staff & service, property conditions & facilities
The floor was dirty and didn’t get enough towels and the free breakfast didn’t have coffee??? Every hotel I have stayed at has coffee
Stayed 2 nights in Mar 2024
Response from Manager on Mar 14, 2024
Hello Carmen, We appreciate your feedback and apologize for any inconvenience. Your comments will be shared with our team for improvement. Please reach out to the hotel management directly for further assistance and to address any concerns. Thank you for bringing this to our attention.

4/10 Poor

Gwen

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Nothing really. The tub didn't drain. We tested a king bed and got 2 double beds that were hard to sleep on with 2 grown people.
Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Hello Gwen, We're sorry to hear your stay didn't meet expectations. Your feedback on the tub and bed situation will be shared with our team for review and improvement. We appreciate your comments as we strive to enhance the guest experience.

6/10 Okay

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello Anna, We appreciate you choosing to stay at our hotel. If you have any feedback to share that could help us improve, please don't hesitate to contact us directly. We hope to welcome you back soon for an even better experience!

8/10 Good

Mike

Traveled with group
Liked: Cleanliness, staff & service
This place is in bad need of remodel, the shower curtains about to fall off the wall, so is the tile rack the drain stopper is missing in the sink and the tile in the bathroom floors all cracked up.
Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello Mike,We appreciate you taking the time to share your feedback with us. Please know that we take all guest comments seriously and will address your concerns accordingly. Our team is dedicated to ensuring a comfortable stay for all our guests.

2/10 Terrible

John

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There free breakfast was cereal and little Debbies. They closed the breakfast 15 min early.
Stayed 3 nights in Jan 2024
Response from Manager on Jan 17, 2024
Hello John,Thank you for sharing your feedback regarding the breakfast experience. We apologize for any inconvenience caused by the limited options available. Our breakfast service hours are set to ensure that all guests have ample time to enjoy their meals, and we apologize if you were unable to do so. Your comments will be shared with the relevant team to ensure we improve in the future.

10/10 Excellent

edgar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
muy limpio y facil check in-check out
Stayed 2 nights in Nov 2023
Response from Manager on Nov 30, 2023
Hello edgar,Thank you for your review, we appreciate your feedback regarding the cleanliness of our hotel and the ease of the check-in and check-out process. We strive to provide a clean and efficient experience for all our guests. Thank you for the excellent rating, and we look forward to hosting you again soon.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Ana,We are delighted to learn that you had a wonderful stay at our hotel! Your satisfaction is of utmost importance to us, and we are glad that we were able to exceed your expectations. We look forward to welcoming you back in the near future for another fantastic experience.

4/10 Poor

Maggie

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Nov 19, 2023
Hello Maggie,We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

2/10 Terrible

Laura

Disliked: Cleanliness, property conditions & facilities
It felt dirty. There was holes in the sheets and covers. The bathroom tile was cracked, gross, and the toilet seat was chipped. We had to call the police due to the noise coming from the next room since management could not control it.
Stayed 1 night in Nov 2023
Response from Manager on Nov 15, 2023
Hello Laura, We apologize for any inconvenience you may have experienced during your stay. Our team works hard to maintain a clean and comfortable environment for all our guests. We encourage future guests to contact us directly if they have any concerns during their stay. Your feedback will be shared with the appropriate departments for further review and improvement.

4/10 Poor

Cay

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
I’d pass on this one
The TV didn’t work. They tried to fix it but didn’t.
Stayed 1 night in Nov 2023
Response from Manager on Nov 12, 2023
Hello Cay,We apologize for any inconvenience caused by the issue with the TV. Our team did their best to rectify the situation, but we regret that they were unable to resolve it during your stay. We appreciate your feedback and have taken note of it to improve our services for future guests.

6/10 Okay

Isabel

Traveled with family
Disliked: Property conditions & facilities
You could see the dust piled on furniture. The restroom was dirty in the corners, and you could tell the shower is not properly cleaned. I was not looking for these things, they were just so obvious.
Stayed 1 night in Nov 2023
Response from Manager on Nov 11, 2023
Hello Isabel,We appreciate you bringing these concerns to our attention. Our housekeeping team takes great pride in maintaining a clean and comfortable environment for our guests. We apologize for any oversight that may have occurred during your stay. Please know that we have shared your feedback with our team to ensure that these issues are addressed. Thank you for choosing our hotel, and we hope to have the opportunity to exceed your expectations in the future.

10/10 Excellent

Traci, Glen Rose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exact customer service
Stayed 1 night in Oct 2023
Response from Manager on Nov 4, 2023
Hello Traci,Thank you for sharing your feedback about our customer service. We appreciate hearing about your experience as it helps us improve. We apologize if our service did not meet your expectations and we will use your comments to address any areas for improvement. Please feel free to reach out to our management team directly to discuss your concerns further.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
I don’t like the deposit requirement because on the app don’t said anything about it .. on app said 116 and I paid 135
Stayed 1 night in Oct 2023
Response from Manager on Oct 27, 2023
Hello Maria,We apologize for any confusion regarding the deposit requirement. Please note that the deposit is a standard practice and is mentioned in our terms and conditions. We appreciate your understanding.

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable
Everything was wonderful. Check-in was a breeze and the room was clean. The air conditioner was on. We had a very good spot. You can see the parking lot from the window. We felt safe all the time. I must admit after I booked it I was a little concerned about some of the reviews, but everything was perfect and what a great price!! Two thumbs up from this guy
Stayed 2 nights in Oct 2023
Response from Manager on Oct 25, 2023
Hello Russell,Thank you for sharing your positive experience with us! We're delighted to hear that you had a wonderful stay and felt safe throughout. We appreciate your feedback and hope to welcome you back soon for another great stay.

4/10 Poor

Raul

Stayed 1 night in Oct 2023
Response from Manager on Oct 29, 2023
Hello Raul,We apologize for any inconvenience you may have experienced during your stay. Please provide more details so we can better assist you. Thank you.

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on Oct 5, 2023
Hello Rosa,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

Andrea

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
It was comfy
Stayed 3 nights in Sep 2023
Response from Manager on Sep 27, 2023
Hello Andrea,Thank you for being a valued guest and for providing us the feedback regarding our hotel. I hope you will return to enjoy a memorable and exceptional experience.

8/10 Good

Horacio

Stayed 2 nights in Sep 2023
Response from Manager on Sep 14, 2023
Hello Horacio,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

4/10 Poor

Gordon

Traveled with family
Disliked: Property conditions & facilities, room comfort
JUST AN AVERAGE PLACE ROOM OK BED OK
Stayed 2 nights in Sep 2023
Response from Manager on Sep 11, 2023
Hello Gordon,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our bed and comments about our room. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

2/10 Terrible

Alexia

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
our room was very dirty upon arrival. our checkout was at 11, and cleaners were at our room knocking loudly at 8am. definitely would NOT recommend.
Stayed 1 night in Aug 2023
Response from Manager on Sep 8, 2023
Hello Alexia,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

6/10 Okay

Lorenzo

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Will not be staying here again!
Stayed 2 nights in Aug 2023
Response from Manager on Aug 25, 2023
Hello Lorenzo, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. Please reach out to us so we can gather more information and investigate this matter. I hope you will find your expectations to be far surpassed if you ever returned to the area, we would like to invite you back for another stay.

2/10 Terrible

Rocio A

Disliked: Cleanliness, staff & service, property conditions & facilities
It was the most horrible place i have ever stayed, we checked in and room was not ready so they gave us another room, once we got to the room it smelled horrible. They had not cleaned the fridge and it had rotten food stains, we opened fridge and it made the entire room smelled called front desk to get it changed. Maintenance guy comes switched the fridge for a smaller one. Starts to clean the floor with a rag and use the same rag to clean the sink area. The sink area had a urine smell, shower drainage was not flowing. We will take a shower and water was stuck on the tub, floors were dirty. On the website mentioned continental breakfast they only had coffe bread and cereal. And the list keeps going, don't waste you money at this trashy place
Response from Manager on Aug 18, 2023
Hello Rocio A, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement., we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

4/10 Poor

Robert

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Won't go back again
The toilets were dirty it peed on the sides of them dirty on the inside. With three people in the room it couldn't give us three washcloths. Overall experience with one two to 10.
Stayed 3 nights in Aug 2023
Response from Manager on Aug 10, 2023
Hello Robert, It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the price
Staff was friendly, room was very clean. Id definitely stay here again.
Stayed 2 nights in Aug 2023
Response from Manager on Aug 9, 2023
Hi Ana,Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the accommodations and friendly hospitality that we strive to show to each guest, during every stay. We are glad you had a great time with us, and we look forward to serving you again.

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Aug 8, 2023
Hello Michael,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Thanks
While checking in a guest came in demanding a refund for her bedding being dirty. She said her pillowcase had makeup on it, sheets were dirty as well with stains. We decided to check our sheets to give benefit of doubt and they were ok so we stayed. But the room was not very clean. We had been driving forever, already paid for room, hot and exhausted so we stayed as the beds were ok. After settling in we found mold on the restroom wall and behind toilet. Noticed pet hair and dirt balls next to the dresser.. that was missing the bottom drawer. We also killed two German roaches during our stay.. one in the restroom and one near our bed. We asked for an extra blanket and we were told there weren’t any.
Stayed 2 nights in Jul 2023
Response from Manager on Aug 6, 2023
Dear Guest, Thank you for taking the time to write this review and share your experience. We want you to know that your feedback and description of your experience at our hotel are of the utmost importance to us. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you in the future better.

2/10 Terrible

J

Stayed 1 night in Jul 2023
Response from Manager on Aug 21, 2023
Hello J, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

8/10 Good

Howard

Traveled with family
Liked: Amenities
Friendly staff. Clean/ no area for hot breakfast or area to sit inside needs enlarging and hot meal would be nice.
Stayed 1 night in Jul 2023
Response from Manager on Jul 28, 2023
Hello Howard,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our staff as well as our area. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

2/10 Terrible

Bao

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I booked non smoking room. And it turned out the smoking room because there was cigarette butt under the bed. The whole room smelled smoking. It was so dirty with dust, flys and roaches. Also we didn’t feel safe as the room directly faced to the parking lot so it would get breaking in easily. Next day we had to book another hotel even though we lost a night of $120 because NO WAY we could stand it anymore.
Stayed 2 nights in Jul 2023
Response from Manager on Jul 26, 2023
Hello Bao, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

4/10 Poor

Crystal

Traveled with group
Disliked: Staff & service
For the price I paid I will never stay here again. From the beginning the front desk (Male) was very rude. Once I got my room I noticed the smelt so bad. The restroom was dirty, towels had stains, and floor had dirt all on them. The hotel is in a good location but it needs to be updated and the workers need to learn how to talk to their costumers.
Stayed 1 night in Jul 2023
Response from Manager on Jul 25, 2023
Hello Crystal, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.

6/10 Okay

Juan Manuel

Disliked: Cleanliness, property conditions & facilities, room comfort
Receptionist is always on personal phone call
The receptionist is always on the phone talking in a foreign language. I had to wait in the lobby and he would not stop talking for at least one hour. It was annoying and unproffesional.
Stayed 1 night in Jul 2023
Response from Manager on Jul 25, 2023
Hi Juan Manuel,I'm very sorry for your poor customer support experience. My sincere apologies you found our associate annoying and unproffesional. We strive to provide sincere hospitality and we failed to do so. Thank you for your honest feedback which we will use to foster improvement; for that reason, we hope to see you on a return trip for a better experience.

10/10 Excellent

Sadie

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2023
Response from Manager on Jul 22, 2023
Hello Sadie,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

6/10 Okay

Michael

Stayed 2 nights in Jul 2023
Response from Manager on Aug 9, 2023
Hello Michael, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

4/10 Poor

patricia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I don't liked
Stayed 1 night in Jul 2023
Response from Manager on Jul 20, 2023
Hello patricia, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. Please reach out to us so we can gather more information and investigate this matter. I hope you will find your expectations to be far surpassed if you ever returned to the area, we would like to invite you back for another stay.

10/10 Excellent

Elizabeth

Stayed 1 night in Jul 2023
Response from Manager on Aug 9, 2023
Hello Elizabeth,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.

4/10 Poor

Kurt

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointing. Dirty rooms.
Stayed 1 night in Jul 2023
Response from Manager on Jul 14, 2023
Hi Kurt,Thank you for your review. We are sorry that your room had some cleanliness issues. We have shared them with our Director of Housekeeping and staff, and we have taken action to ensure we do not repeat these issues in the future. We do our best to maintain high standards and continually strive to improve our service. Comments like yours help us in this process, so we appreciate all your feedback. Thank you again for your patience, and we hope to have the opportunity to provide you with an even better stay on your next visit.

6/10 Okay

Tiffany

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Manager on Jul 4, 2023
Hello Tiffany,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 Excellent

Claudia

Stayed 1 night in Jun 2023
Response from Manager on Jul 18, 2023
Hello Claudia,Thank you so much for the incredible rating. We look forward to your next visit.