Ratings based on 646 Verified Reviews

4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by Terry

Posted May 11, 2017 on Hotels
Overall, it was a nice room. It was clean and comfortable. The only complaint is the noise the toilet made when flushed. It sounded like it was in agony. It moaned and groaned for over a minute after flushing. The breakfast was good with several nice choices.
Comment from Hotel Management
May 17, 2017
Dear Terry, Thank you for taking the time to let us know about your stay, we take pride in taking care of our guests and providing excellent accommodations. Sincerely, Gabriel Lopez GM
5 out of 5
by Nicole

Posted May 10, 2017 on Hotels
Comment from Hotel Management
May 17, 2017
Dear Nicole, Thank You for letting us know about your stay! We are glad you gave us 5 stars! Sincerely, Gabriel Lopez GM
5 out of 5
by PAMELA

Enjoyed New Braunfels and it started with a great

Posted May 3, 2017 on Hotels
It was perfect for us. The breakfast was good, the coffee was great. Very comfortable and clean.
Comment from Hotel Management
May 17, 2017
Dear Pamela, Thank You for taking time out of your day to let us know about your stay, I will let the breakfast staff know how happy you were with our breakfast options! We hope you come visit again soon, Sincerely, Gabriel Lopez GM
4 out of 5
by Mark

Vacation

Posted May 3, 2017 on Hotels
Hotel was clean. Staff was courteous and helpful
Comment from Hotel Management
May 17, 2017
Dear Mark, Thank You for writing to us regarding your stay at our hotel. I hope you would give us another opportunity to earn the 5th star! Sincerely, Gabriel Lopez GM
4 out of 5
by Michelle

Posted May 1, 2017 on Hotels
Comment from Hotel Management
May 4, 2017
Dear Michelle, Thank You for giving us 4 stars, We look forward to seen you again very soon. GM
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

Smoke free hotel made our stay enjoyable!

Posted Apr 25, 2017
We really enjoyed our stay as it was so clean, quiet, and just right for a quick stay. Not far from outlets and lots of shopping nearby as well as an HEB! We will definitely recommend & stay here again especially with friendly and most accommodating staff! Breakfast was good and free!
Comment from Hotel Management
Apr 26, 2017 by GM, Hotel Management
THANK YOU! Your kind words mean a lot to us.
2 out of 5
by Julie

Posted Apr 24, 2017 on Hotels
Dissappointed, built in spa/hot tub on side of pool was green. Pictures looked lovely, but not when we arrived. We couldn't use it and it was main reason we stayed here. They also would not give us a later checkout time than 11. Was supposed to have "award winning breakfast". Pretty horrible and coffee was terrible.
Comment from Hotel Management
Apr 26, 2017
Dear Julie, Thank You for taking the time to let us know about your stay, We are sorry you had such an unusual experience. Our guests tell us constantly how much they loved their experience so it shocked us when we received your survey saying otherwise. Please do visit us again and we will make sure you have a better experience.
4 out of 5
by johanna

Posted Apr 24, 2017 on Hotels
Comment from Hotel Management
Apr 26, 2017
Dear Johanna, Thank You for giving us 4 stars!!
4 out of 5
by Frank

Good value, quiet

Posted Apr 20, 2017 on Hotels
Room was clean, bed was great - but the design of the room and the placement of the furniture was un comfortable - curtains did not block out the sun, woke up
Comment from Hotel Management
Apr 26, 2017
Dear Frank, Thank You for taking the time to let us know about your stay, your comments go a long way to help be better!
5 out of 5
Recommended
for Everyone
by A verified traveler

A hotel centrally located to the Hill Country.

Posted Apr 17, 2017
Pros: The breakfast and business center.
We went all over the hill country, Canyon lake, Austin, San Antonio, Sequin and San Marcos. Each night we returned to a comfortable, quiet clean room. Loved our stay.
Comment from Hotel Management
Apr 17, 2017 by GM, Hotel Management
Dear Liz, Thank You for your comments! we are glad you LOVED your stay. We can't wait to see you again on your next trip.