Combined shower/tub, free toiletries, hair dryer, towels

Reviews of Sleep Inn & Suites New Braunfels

2.5 out of 5
Sleep Inn & Suites New Braunfels
1477 N Ih 35, New Braunfels, TX

Reviews

8.4

Very Good

Rating 10 - Excellent. 465 out of 1001 reviews" "
Rating 8 - Good. 315 out of 1001 reviews" "
Rating 6 - Okay. 120 out of 1001 reviews" "
Rating 4 - Poor. 59 out of 1001 reviews" "
Rating 2 - Terrible. 42 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Alicia, Georgetown

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Apr 11, 2024
Hi Alicia,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 12, 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Traveling by myself and felt very safe. Large, clean and comfortable room. The front desk was also excellent.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Apr 2, 2024
Hello Cindy, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Apr 2, 2024
Hello Kelly, Thank you for leaving us a 5-star rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again.

10/10 Excellent

Nathan, Austin

Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 16, 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

6/10 Okay

Karen

Stayed 3 nights in Mar 2024
Response from MP - Guest Relations Manager on Apr 2, 2024
Hello Karen, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

6/10 Okay

Cynthia

Unfortunately the bed seemed to have a really OLD mattress
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 9, 2024
We appreciate you taking the time to provide us with your feedback. However, we strongly encourage guests to contact our Front Desk for any issues that arise during their stay, as we are committed to promptly resolving any concerns to ensure your comfort and satisfaction.

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 6, 2024
Hello Wayne, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Good rooms and friendly staff. The breakfast was lacked something for what I paid for 2 nights.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 4, 2024
Hi Ricardo,We are exceptionally thankful that you have honoured our staff members with praiseworthy words. Our Team sincerely appreciates your feedback and is happy to hear you had a great experience with us. It is highly recommend reaching out to the Front Desk for any issues regarding your stay for an immediate resolution.

2/10 Terrible

Urszula

Disliked: Staff & service
I will never go to any Sleep Inn, first the lady at the front she put up a fake facade. I thought she was nice at first as long as you didn’t have issues. I was put on the first floor (terrible) right near the breakfast area. I understood that the hotel was full so I didn’t say much but then a large crew came and they were loud! The adults were just as loud as the kids, it was almost 9p. I wanted to relax and rest but with all that noise who could. They were supposedly doing homework in the breakfast area( Right). Then my son brought his game counsel, I had trouble hooking it up so I thought I get some help from the front desk that’s when I saw that the lady in the front was not nice. It was like I was bothering her. All the hotels I’ve been to are updated, unfortunately the Sleep inn is not with the times. The room is outdated as well and smelled like mold/paint. The shower head was old and the water pressure was low. I asked to check out early, which they allowed me to and they gave my deposit back but the remains money I paid for the other days they refuse to give it back to me. It’s like I paid for someone else to sleep there on my dime. Just give my money back, you couldn’t accommodate me and you couldn’t tell your guests to respect other guests and your hotel is out of date with some paint to cover it up to look new!!! I will never stay here or recommend anyone to stay here.
Stayed 3 nights in Feb 2024
Response from MP - Guest Relations Manager on Mar 3, 2024
Hello Urszula, We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

10/10 Excellent

Gabriel

Stayed 1 night in Feb 2024
Response from Sophia CSR on Mar 21, 2024
Hi Gabriel,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Nancy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was just what we needed for the short time we were there. One small suggestion, please make the lights in the bathroom brighter!
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 13, 2024
Hi Nancy,Thank you for taking the time to rate and review our services. We are committed to continuously delighting you with our facilities and amenities. Your feedback is invaluable, and we will ensure that it is shared with our team for further enhancements. We eagerly anticipate the opportunity to welcome you back soon!

6/10 Okay

Zaid

Liked: Amenities, property conditions & facilities
The breakfast need to be better, there were no eggs on breakfast!!!!
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 10, 2024
Hi Zaid,We regret your stay wasn't as per your expectations. We highly recommend reaching out to the Front Desk during the stay for any issues for an immediate resolution.

10/10 Excellent

Denise

Traveled with group, Business traveler
Front desk and cafe staff were nice
Stayed 1 night in Jan 2024
Response from Sophia CSR on Feb 3, 2024
Hi Denise,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Jesse

Stayed 1 night in Jan 2024
Response from Sophia CSR on Mar 21, 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Good

Alberto

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Me molestó mucho que me pidieran deposito por la habitación, ¿entonces para qué pagué la reservacion con tarjeta de credito con anticipación?
Stayed 2 nights in Jan 2024
Response from Sophia CSR on Jan 11, 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

6/10 Okay

Abby

Stayed 2 nights in Jan 2024
Response from Sophia CSR on Jan 10, 2024
Dear Guest,Your business is very important to us and we value your feedback. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

8/10 Good

Hernan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel good price
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 29, 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Silvia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was very easy. Staff very friendly
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 10, 2023
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

10/10 Excellent

Marilynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a pleasant surprise! This hotel has been recently renovated. Our room was very large, clean, and comfortable, and inexpensive. Access was right on the freeway in a great location near shopping and restaurants. The staff was very friendly and accommodating. Our stay was very relaxing!!
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 6, 2023
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Tara

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We only book non-smoking rooms. The room assigned to us had a very strong odor of smoke. We returned to the front desk and they apologized and gave us another room that was perfect. We appreciated the customer service.
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 6, 2023
Hi Tara,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

4/10 Poor

David

Traveled with family
Disliked: Staff & service
The clerk at the office was rude. When I came in and told him I had a reservation and then gave him my name, he looked at me then asked me what is the first thing what I am supposed to do. At that point I was a little bit confused he was mumbling and had a hard time hearing what he was saying or asking then he proceeded to give me a lecture then I finally figured out he wanted my license. I had my wallet in my hand and I was waiting for him to ask for my license which he never did. So I pulled it out of my wallet and laid it down on the desk then he gave me another lecture because I did not hand it to him. At that point I was just starting to get a little bit angry about the situation. At that point if I had not already pre-paid for the room I would have just walked out and go to another hotel. My wife finally came in from outside and she saw I was a little bit confused on what was going on and then she got involved and she figured out real quick that he was just being very rude. He asked my name again even though he had the license in his hand and we had to tell him our last name about 3 times and spelled it out. Then he said oh there you are and that he checked to see them. If I was the hotel owner or manager I would have fired him on the spot for the way he acted and talked to us.
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 7, 2023
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

10/10 Excellent

fredra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sophia CSR on Dec 6, 2023
Hi Fredra,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, and convenient
Clean room. Convenient (to New Braunfels). Clerk was friendly and courteous. Room was quiet. Bed was comfortable. Nice bathroom.
Stayed 1 night in Nov 2023
Response from Sophia CSR on Dec 6, 2023
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

CYNTHIA M

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff and clean rooms
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 20, 2023
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Sophia CSR on Nov 16, 2023
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unexpectedly nice.
Clean, quiet, nice place to stay.
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 13, 2023
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Joatta

Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 29, 2023
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 Good

Randy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sophia CSR on Nov 8, 2023
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

2/10 Terrible

Anthony

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Money
I never got my deposit back and they took out an extra 50$ on top of the deposit so I’m down 100$ that I haven’t seen back and they never cleaned our room the whole stay
Stayed 3 nights in Sep 2023
Response from MP - Guest Relations Manager on Nov 7, 2023
Hello Anthony, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 Good

Liubov

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Standard hotel with easy access to the freeway. Nothing extraordinary. Perfect for one night, worth the money paid. The staff are attentive and friendly.
Stayed 1 night in Oct 2023
Response from Sophia CSR on Nov 2, 2023
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

10/10 Excellent

Pablo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent.
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 27, 2023
Hi Pablo,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

6/10 Okay

Mikol

Traveled with partner
the towels and Leane wasn't change while we were there. Otherwise everything was average good.
Stayed 4 nights in Oct 2023
Response from Sophia CSR on Oct 25, 2023
Dear Guest,Thank you for sharing your review. However, we recommend you contact the front desk for any issues during your stay for an immediate resolution.

6/10 Okay

Cecilia

Traveled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 25, 2023
Dear Guest,Your business is very important to us and we value your feedback. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

10/10 Excellent

Michael

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick and efficient. Bobby returned my call and made sure everything was taken care of ie.
Stayed 3 nights in Oct 2023
Response from Sophia CSR on Oct 25, 2023
Dear Guest,Receiving compliments from our guests for our staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.

8/10 Good

Katherine

Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on Oct 21, 2023
Hello Katherine, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

6/10 Okay

Sylvia

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great service but doesn’t have a pleasant smell
Upon entering, the hotel had a nice smell & was immediately greeted & helped. Once we got to the 2nd floor it smelled humid, like a mildew smell & the room was a little stronger. The beds were comfortable but had small square pillows. The next day we woke up dead bugs in the shower & a bug crawling in the restroom. Breakfast was not great…watered down milk & juices. It was not your typical breakfask other than the Texas shaped waffles, but don’t expect eggs, bacon/sausage, potatoes or anything warm at all, but they did have microwaveable sausage biscuits.
Stayed 2 nights in Oct 2023
Response from Sophia CSR on Oct 19, 2023
Hi Sylvia,Thank you for sharing your feedback with us! We recommend you that contact the front desk if you are facing any issues regarding the services for an immediate resolution.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was top notch. The beds were very comfortable and four pillows per bed. Bar soap in the bathroom and excellent towels. Temperature controlled shower.
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 13, 2023
Hi David,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

8/10 Good

Armando Deleon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Shower
Shower head wasn't throwing water with pressure
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 12, 2023
Dear Guest,Thank you for giving us the privilege of your stay. However, we request you kindly inform the front desk whenever you are facing any issues during your stay.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet
Stayed 2 nights in Oct 2023
Response from Sophia CSR on Oct 9, 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

6/10 Okay

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great experience room was really humid and there was a piece of electronic sticking out of the wall closest to the entrance in the main room near the ceiling.
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on Oct 7, 2023
Hello Christopher, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was actually a very nice hotel. I room was so cozy and clean.
Stayed 1 night in Sep 2023
Response from Sophia CSR on Oct 5, 2023
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

10/10 Excellent

Katherine

Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 29, 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 Good

Carrie

Traveled with family
Liked: Staff & service, room comfort
Hotel was ok, the pool was amaxing just wished hot would worked. Staff were friendly.
Stayed 2 nights in Sep 2023
Response from Sophia CSR on Sep 25, 2023
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

2/10 Terrible

Dustin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Left some important prescription medicine in my room . Hotel called me after I was 400 miles away and informed me that they had it . I requested they mail it to me and they said they can’t do that . Asked if a family member could pick it up , they also said they can’t allow that . I’m left without it or any option of getting it back other than making a 400 mile trip back . Do not stay here
Stayed 2 nights in Sep 2023
Response from Sophia CSR on Sep 25, 2023
Dear Guest,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time for sharing this experience and for your valuable business.

4/10 Poor

Gary

Traveled with family
Proximity to the river good Tv problems Fridge non working properly Guide for tv wrong Shower curtain wouldn’t close right Breakfast terrible
Stayed 2 nights in Sep 2023
Response from Sophia CSR on Sep 21, 2023
Hi Gary,On behalf of our entire team, I would like to apologize for not exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

8/10 Good

Ronnie

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The hotel was clean and staff were courteous. The mattresses were awful. We had 2 queen beds and they were re both awful to sleep on. Otherwise we had a good experience.
Stayed 2 nights in Sep 2023
Response from Sophia CSR on Sep 19, 2023
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

10/10 Excellent

Edwin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean! Staff was polite and professional
Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 4, 2023
Hi Edwin,Thank you for your kind comments and 5-star rating! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all of our staff as we strive to provide an exceptional and memorable experience for every guest. We can't wait to see you again!

10/10 Excellent

Tony

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from Sophia CSR on Sep 4, 2023
Hi Tony,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Sophia CSR on Aug 28, 2023
Hi John,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.