SureStay Hotel by Best Western New Braunfels

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Featured Image
Outdoor Spa Tub
Desk, laptop workspace, blackout drapes, soundproofing
Desk, laptop workspace, blackout drapes, soundproofing
Desk, laptop workspace, blackout drapes, soundproofing

Overview of SureStay Hotel by Best Western New Braunfels

SureStay Hotel by Best Western New Braunfels

2.5 out of 5

3.5/5 Good

Guests rated this property 3.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet friendly
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
510 Highway 46 S, New Braunfels, TX, 78130

Explore the area

  • Popular LocationGuadalupe River8 min walk
  • Popular LocationLake Dunlap8 min walk
  • Popular LocationNew Braunfels Conservation Society17 min walk
  • AirportSan Antonio, TX (SAT-San Antonio Intl.)30 min drive

Choose dates to view prices

About this area

New Braunfels

Located in New Braunfels, SureStay Hotel by Best Western New Braunfels is in an area with good shopping. Schlitterbahn New Braunfels Waterpark and Resort and The Bandit Golf Club are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Texas Ski Ranch and Animal World and Snake Farm Zoo. With water skiing, rafting, and sailing nearby, you'll find plenty of adventures in the water. Guests appreciate the hotel's location for the sightseeing.

What's nearby

  • Guadalupe River - 8 min walk
  • Lake Dunlap - 8 min walk
  • New Braunfels Conservation Society - 17 min walk
  • New Braunfels MarketPlace - 18 min walk
  • Museum Of Texas Handmade Furniture - 18 min walk

Getting around

  • San Marcos Station - 18 min drive
  • San Antonio International Airport (SAT) - 30 min drive

Restaurants

  • Montana Mike's Steakhouse — 10 min walk
  • Fork & Spoon — 19 min walk
  • Buttermilk Cafe — 3 min drive
  • Los Gallos — 3 min drive
  • El Nopalito — 3 min drive

About this property

SureStay Hotel by Best Western New Braunfels

Hotel in New Braunfels with free breakfast and outdoor pool
An outdoor pool, a spa tub, and a business center are available at this hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and express check-out are onsite. All rooms are soundproofed and offer WiFi and free long-distance calls. For a bit of entertainment, guests will find TVs with cable channels, and other amenities include hydromassage showerheads and coffee makers.
SureStay Hotel by Best Western New Braunfels offers 50 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Televisions come with premium cable channels. Bathrooms include shower/tub combinations with hydromassage showerheads, and complimentary toiletries.

This New Braunfels hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a spa tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows standard cleaning and disinfection practices of We Care Clean (Best Western)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 0.1 per stay)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily

Things to do

  • Outdoor pool
  • Shopping
  • Spa tub

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Front-desk safe
  • No elevators

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities

Languages spoken

  • English
  • Spanish

Business services

  • Business center

Outdoors

  • Pool sun loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Pool hoist on site
  • Roll-in shower (select rooms)
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shower/tub combination
  • Towels

Entertainment

  • Cable channels
  • Premium channels
  • TV

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 6:00 AM
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per day, plus a deposit of USD 200 per stay
2 per room
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0.1 per stay (rates may vary)
  • Pet deposit: USD 200 per stay
  • Pet fee: USD 25 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, and Discover; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Super 8 New Braunfels Tx Motel
Surestay By Best New Braunfels
Super 8 by Wyndham New Braunfels TX
SureStay Hotel by Best Western New Braunfels Hotel
SureStay Hotel by Best Western New Braunfels New Braunfels
SureStay Hotel by Best Western New Braunfels Hotel New Braunfels

Frequently asked questions

Overall score and ratings

3.5

Good

Rating 5 - Excellent. 138 out of 601 reviews
5 - Excellent 23%
Rating 4 - Good. 229 out of 601 reviews
4 - Good 38%
Rating 3 - Okay. 107 out of 601 reviews
3 - Okay 18%
Rating 2 - Poor. 44 out of 601 reviews
2 - Poor 7%
Rating 1 - Terrible. 83 out of 601 reviews
1 - Terrible 14%

3.7/5

Cleanliness

3.7/5

Staff & service

3.2/5

Amenities

3.5/5

Property conditions & facilities

1/5 Terrible

Traveled with partner
Disliked: Staff & service
Greate location. Front desk attandant was rude, unprofetional, unwilling to help.
Stayed 1 night in Aug 2021

2/5 Poor

Traveled with group, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The daytime redheaded clerk was great. She warned us that the nighttime dark headed clerk (I thing Mary) would be hard to deal with and man was she. We had a group of like 35 people sitting out by the pool she kept saying there were noise complaints but the people who live there, which tells you everything you need to know about what kind of place it is were coming out and trying to hang out with us. She called the police and he came out and was as nice as he could be which makes me wonder if this is a regular thing she does. The place was not nice enough for anyone to care if we were sitting out listening to music. On the side she said the complaints were coming from was also a side that our people were at already in their room for the night and they said they could not here us. The housekeeping lady was overly nice and helpful. This employee that was so hard to deal with should have been happy that we had the place booked to capacity.
Stayed 2 nights in Aug 2021

1/5 Terrible

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I were really upset about our stay here. We were given a room that was not clean (hair in the bed and the shower, open containers of shampoo, etc in the shower) and were told that housekeeping simply were not showing up. When we told them about the issues with the room, we were given another room, but this one was also dirty. There were bugs in the room and mold in the shower and toilet. My partner called corporate and tried to talk to a manager, but could not get anyone on the phone. He explicitly stated to call him before charging our card, and that did not happen. There has been no communication from in the hotel. We left our trip halfway through to come home because we had such a terrible experience. Do NOT stay at this hotel. The management is awful, unresponsive, and uncaring, and have left staff to do all of their dirty work. The staff seems to be doing the best they can, but they have also been expected to clean rooms since housekeeping is not showing up. My guess is that they simply are not paying housekeeping enough for it to be worth their time, or they are just lying about that as well.
Stayed 4 nights in Jul 2021

1/5 Terrible

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check In was smooth. The room was unclean. Dog food all on the floor in multiple spots, what we assumed to be dog vomit on the floor, hair in both bathroom areas, clogged drains, UNCHANGED sheets. We waited 45 mins for staff because they didn't want to bring until end of their shift we found out so we went and got ourselves. Upon changing, we double covered 1 pillow for each of us with how filthy stained they were. Plus dirt, grime and cob webs on the walls, phone, etc. I was told to take pictures of everything, that it must have been a day when they were short staffed.....(really!!!) And to email them for the Manager. After a week and multiple calls, I finally was able to speak with the very rude Manager, of which he said, oh well and would not give me his full name for a separate incident even though I recall seeing it on a plaque in the lobby. I would not do business with this chain especially for the amount they were charging. I emailed corporate and recommended that actions be taken and for them to remove the "hotel" from the name and replace with motel as that is what this is. And the lobby smelled like a dirty baby diaper, we were all gagging.
Stayed 1 night in Jul 2021

5/5 Excellent

Stayed 1 night in Jul 2021