Ratings based on 544 Verified Reviews

4.1 out of 5
83% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel a.c. stopped working

Posted Jul 21, 2017
a.c. stopped working the first night so next day leave to go to water park the hotel attendant told us we will have a room ready when we get back so we come back and the new shift guy tells us there is no record of us being in the hotel and he hopes our stuff is in our room.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel close to Gruene

Posted Jul 18, 2017
Hotel was nice but needs some updating. The shower curtain needed some mounting adjustments. The outside curb appeal was lacking but other than that for the price and location it was great!
Comment from Hotel Management
Jul 25, 2017 by gm, Hotel Management
We're glad that your overall experience was satisfactory. We offer a competitive price point compared to our competitors.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 10, 2017
We enjoyed our stay there while at Schlitterbaun. The water park was just about 10 minutes away. Hot breakfast was good.
4 out of 5
by A verified traveler

Nice hotel - but location could be better

Posted Jul 9, 2017
Pros: Clean, good breakfast
Cons: Make sure the room is charged to the correct person's card.
Nice hotel, but location makes me wonder if they just bought half of the scrap yard next door to build on. Hotel was nice and clean; good breakfast. Only the location and poor pillow selection made this stay less than ideal. Pillows were overstuffed and somewhat lumpy. My bill was charged to someone else's card. Still trying to get that worked out, but if not, I'm OK with it, because the cardholder was charged a rate 27% cheaper than what I was quoted:)
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Location

Posted Jul 8, 2017
Pros: Location was great for all the things we went there to do, Schlitterbahn, Greune, snake farm, places to eat everywhere.
Cons: Clean up the trashy dump behind the hotel. That was a nasty mess!!! Make sure rooms are cleaned daily.
Location: Close to everything food and shopping and entertainment
We had 2 rooms across from each other. One faced the parking lot the other faced a total junk yard full of old bathtubs, a donkey and some cats. The rooms where clean and presentable. The maid service didn't clean either one of our rooms at all the second day there. Breakfast was reasonable, a little bit of something for everyone.
4 out of 5
Recommended
for Everyone
by A verified traveler

Wingate

Posted Jul 5, 2017
Pros: Breakfast was nice.
We checked in and the clerk was less than happy to see us. He tried to be nice but just didn't have it in him. When we checked out, the lady was very nice and accommodating.
3 out of 5
by A verified traveler from Austin, TX

Nice hotel, unhelpful staff

Posted Jul 3, 2017
We originally books a king room then decided to share the room with some friends. I called to change the room to 2 queen beds and they told me they would update the reservation there would just be and additional charge to the room, which was fine. Once we got to the hotel the reservation had NOT been update and the front desk attendant was of no help. As he remained on the phone with another customer he told me there was no record of me calling and there was nothing they could do since they were sold out. (There were plenty of people leaving due to poor customer service, so I'm sure there were more rooms that had opened up.) Bottom line, if you update your reservation make sure you receive confirmation.
5 out of 5
Recommended
for Everyone
by A verified traveler from Flower Mound, TX

Enjoyed our stay

Posted Jun 30, 2017
Pros: The room and bathroom were clean. And the hallways were bright and wide. Good breakfast bar, great coffee!
Cons: A second entrance would be great at this location; there was only one way in and out.
We checked in late and got in our room with no issues, it was spacious and didn't feel closed in. The only disappointment was the view from our room was a junky yard due to the business next door. But as long as we didn't look down, it was fine. We came for floating the river and shopping, so we liked the fact we were just off the highway and had access to everything. I would stay there again on future trips .
Comment from Hotel Management
Jul 25, 2017 by gm, Hotel Management
we are glad to see that the accommodations were up to your standards, but we do in fact have three entrances. the main entrance one by the pool and one on the north side.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jun 30, 2017
Pros: Carts to get bags up to and down from room available
Cons: Breakfast has to many muffins and not enough beef. Did not eat there
Was for business and turned out to be a great quick stay
Comment from Hotel Management
Jul 25, 2017 by gm, Hotel Management
were sorry you didn't enjoy our breakfast, but we do not have any beef options. Just eggs bacon sausage waffles bread muffins and cereal. we hope to see you for any future hotel lodging needs you may encounter in the future.
2 out of 5
by A verified traveler from Richmond, Texas

Vacation from hell!

Posted Jun 26, 2017
Location: That's why I picked this hotel.
Kids running and screaming in the halls till 3am in the morning. Banging and loud conversations in the room next door. Maid short sheeted the beds and couldn't speak English. Breakfast was ended by the time we awoke. They had to move us to another room. You couldn't turn into the hotel coming from the South, you had to make a u turn. Hotel wall are to thin.
Comment from Hotel Management
Jul 25, 2017 by gm, Hotel Management
we are sorry to see you had an un satisfactory stay. we will use this review to improve our standards for other guests. with the increase of traffic the new light and turn around are for every ones safty.