Exterior

Reviews of Holiday Inn Express & Suites New Buffalo, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 571 out of 1001 reviews" "
Rating 8 - Good. 310 out of 1001 reviews" "
Rating 6 - Okay. 72 out of 1001 reviews" "
Rating 4 - Poor. 28 out of 1001 reviews" "
Rating 2 - Terrible. 20 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Lori

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not stay here again, not clean, very limited breakfast all processed. Needs updated.
Stayed 1 night in Mar 2024
Response from Staff on Mar 15, 2024
We are sorry to hear you did not enjoy the complimentary hot breakfast. We serve specific food items that are a brand standard at all Holiday Inn Express hotels.

8/10 Good

Niko

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay close to casino
Stayed 1 night in Mar 2024

10/10 Excellent

matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly.
Stayed 1 night in Feb 2024

8/10 Good

T

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was very quiet and the rate was okay
Stayed 2 nights in Feb 2024

10/10 Excellent

Kim F

Liked: Cleanliness, staff & service
Good
Stayed 1 night in Jan 2024

4/10 Poor

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem we had with the property is the smell in the room. The room had a strong powdery smell. We had to keep the window open to tolerate the smell. There are alot of people with allergies to fragrance and perfumes. This motel should not be using air fresheners or cleaners with strong a fragrance in there rooms.
Stayed 1 night in Jan 2024

10/10 Excellent

Lawrence

Stayed 1 night in Jan 2024

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities
Good location. Very friendly and cheerful desk clerk very good breakfast. No fridge or microwave in room, but otherwise, very comfortable
Stayed 1 night in Jan 2024

8/10 Good

OC

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

OC

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

yoav

Liked: Staff & service
Disliked: Property conditions & facilities
Noisy, shabby
Stayed 1 night in Nov 2023

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Michael J

Liked: Cleanliness, staff & service, property conditions & facilities
Staff here is fantastic. The location is perfect
Stayed 1 night in Nov 2023

8/10 Good

Ben

Business traveler
Liked: Staff & service
Disliked: Cleanliness, room comfort
New Buffalo
There were hairs in the sheetsnof both beds in the room. I mentioned this to the front desk person and they moved me to another room right away.
Stayed 1 night in Nov 2023

10/10 Excellent

Marcia

Traveled with family
Liked: Amenities
Loved the lobby decor all set for fall and Thanksgiving!
Stayed 2 nights in Oct 2023

10/10 Excellent

Jeff

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Missing amenities
Missing some amenities most like hotels have. No small refrigerator and television did not work.
Stayed 2 nights in Oct 2023

2/10 Terrible

RICHARD C, Blue Jay

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
NO MAID SERVICE!! I was not told of this when I checked in. I would not have stayed a second night if this had been disclosed.
Stayed 2 nights in Oct 2023
Response from Staff on Oct 9, 2023
The front desk staff did inform guest at check in about housekeeping service procedures. There is also a sign at the front desk explaining this. Fresh supplies are available from the front desk 24/7

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greeted with promptness and kindness. Would stay here again
Stayed 1 night in Oct 2023
Response from Sara C. AGM on Oct 7, 2023
Thank you for your feedback from your stay. Come visit us again soon.

10/10 Excellent

Rob

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stay at this Holiday Inn every time we visit New Buffalo because we know we will be greeted with friendly employees, a clean room, yummy breakfast, and an overall excellent experience. We recommend everyone visiting New Buffalo stay at this Holiday Inn. Also, this might be only important to me, but I LOVE the cable lineup here. Excellent selection of channels. Always know I’ll be able to watch my shows when I stay here.
Stayed 1 night in Oct 2023
Response from Sara C. AGM on Oct 7, 2023
We are glad to hear you enjoyed your stay with us. Come visit us again soon. Thank you for staying with us.

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
WEEKEND GET AWAY TO ATTEND CONCERT
THE BATHROOM WAS NOT CLEAN. THE TOILET WAS STAINED.
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
Needs an large deep clean!!!
The hotel used to allow smoking and now claimed to be non-smoking, but not enough has been done to clean it. Our room smelled of smoke covered by air freshener. My friends asthma was triggered more while in the room. Didn’t try to move rooms since we figured the whole place would be like that. Bathroom wallpaper was peeling and the smoke smell was even worse while using the shower. The carpet was dirty and the upholstered chairs visibly stained. For the price we paid it was very disappointing.
Stayed 1 night in Sep 2023

10/10 Excellent

Vincent, Darien

Traveled with partner
Very Comfortable and very good breakfast!😊
Stayed 2 nights in Sep 2023
Response from Sara C. AGM on Oct 7, 2023
Thank you for your feedback from your stay. Come visit us again soon.

10/10 Excellent

Deborah, Orland Park

Stayed 1 night in Sep 2023

6/10 Okay

Kathleen

Traveled with family
Mediocre
Felt it was over priced for Holiday Inn Express. Had to empty our own trash can because it was full. Nothing special except it was in convenient location for us. Stayed in way nicer hotels for the same price.
Stayed 3 nights in Sep 2023

10/10 Excellent

Jeffrey

Stayed 1 night in Sep 2023
Response from Sara C. AGM on Oct 7, 2023
Thank you for your feedback

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sara C. AGM on Oct 7, 2023
Thank you for your feedback

10/10 Excellent

Lisa

Stayed 1 night in Aug 2023
Response from Sara C. AGM on Oct 7, 2023
We appreciate your feedback

6/10 Okay

Wendi

Stayed 1 night in Aug 2023

8/10 Good

Nicholas

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023

6/10 Okay

Pat

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The property had thin walls - floors (noisy during busy weekend - steps/kids). Early morning noise/door slamming shut. Toilet clogged twice; TV remote unpredictably wouldn’t work. Breakfasts were good. Beds were comfortable.
Stayed 3 nights in Aug 2023

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All of the Staff are excellent. Very friendly and helpful. Hotel is convenient. Pool was in great condition. We had fun time between beach and pool.
Stayed 2 nights in Aug 2023
Response from Sara C. AGM on Aug 7, 2023
We are glad you enjoyed your stay. Come visit us again soon.

8/10 Good

Janeen

Traveled with partner
Liked: Staff & service, property conditions & facilities
King room had a little dining area and wet bar, microwave and small refrigerator. No safe in the room. Room was fine for a quick stay, but had a perfume smell that was masking a slightly mildewy smell. Carpet and upholstered furniture needs better cleaning. The bathroom had Dove toiletries (hand soap, lotion, shampoo, conditioner, body wash). The included self-serve breakfast had omelets, sausage, biscuits and gravy, cereals, toast, bagels, pancake machine, muffins, bananas and apples, Chobani yogurt and juices/coffee. Acceptable stay.
Stayed 1 night in Jul 2023

6/10 Okay

Gloria

Stayed 3 nights in Jul 2023

6/10 Okay

Mary, wyandotte

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
average, beds good but leak in bathroom around toilet and toilet seat needed tightened. staff on checking in pleasant and in breakfast room, would probably not stay here again
Stayed 2 nights in Jul 2023

10/10 Excellent

jessica

Liked: Cleanliness, staff & service, property conditions & facilities
They were extremely accommodating to all of our wedding guests and family staying in town, would definitely recommend as a hotel for wedding accommodations!
Stayed 1 night in Jul 2023

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
OK
Stay was good; place was quiet, breakfast was good, room was clean, bed slept well. Only issue I had was the floors all felt sticky--both carpet and bathroom. Location was easy, right off expressway, Lake Michigan beach in New Buffalo is only a mile or so down the road.
Stayed 2 nights in Jul 2023

10/10 Excellent

Danielle

Stayed 2 nights in Jul 2023

10/10 Excellent

Jill

Stayed 1 night in Jun 2023

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Linda

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was friendly and accommodating. The breakfast each morning hot and good.
Stayed 2 nights in Jun 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

2/10 Terrible

Ashley

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We booked a king suite with a pullout sofa bed, stayed in room 109. Our nonsmoking room smelled like cigarettes as soon as you opened the door, the carpet had almost a wave to it as it was no longer adhered to the floor, horrible lighting and ventilation. We pulled out the sofa bed for our son and the mattress was disgusting, there appeared to be human feces on the top right of it, multiple stains, crumbs, without a sheet or blanket. Nothing aside from them replacing the mattress that night would have allowed my child to sleep there, so he slept in the king bed with us both nights. We woke up Saturday morning to our car being hit in the parking lot by another guest, who hid there car in the back of the lot with our paint still on their car. We asked the front desk to call the police and provide security footage to the police, they said that they would not call the police and could not provide security footage. The police arrive, by our call, and it turns out that the vehicle was not registered appropriately at check in by staff and did not have an associated room, hotel would not provide video, so now we are stuck paying for the repair. That same night at around 1am the fire alarm went off in the entire hotel due to another guest smoking. We paid $678 for two nights, I am embarrassed and feel like a fool for having my family stay here.
Stayed 2 nights in Jun 2023

10/10 Excellent

Mary Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Bryan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great as always!
Stayed 2 nights in May 2023

10/10 Excellent

Christina

Traveled with family and small children, Traveled with family
Sara was super helpful. Clean hotel. Really enjoyed our stay
Stayed 1 night in May 2023

10/10 Excellent

glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023