Ratings based on 70 Verified Reviews

4.0 out of 5
82% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Dubai

Great Location

Posted Aug 23, 2017
Pros: The location, facilities and service
Nice Neighborhood. The front desk manager was of a great help.
3 out of 5
by Andrew

This traveler left a rating score only Posted May 26, 2017 on Hotels
4 out of 5
by joseph

Posted Apr 2, 2017 on Hotels
Food very good, clean and spacious rooms, staff friendly.
Comment from Hotel Management
Apr 9, 2017
Dear Valued guest, I highly appreciate your precious time taken in posting this review and would like to cordially thank you for your complimentary feedback. On behalf of Dusit Thani Lake View Cairo Team, We do promise to continue ensuring our guest’s satisfaction with a pleasant memorable experience. All of us are eagerly waiting to welcome you back to Dusit Thani Lakeview Cairo. Warmest regards, Khaled Saleh Hotel Manager
1 out of 5
by Mahmoud

Posted Feb 24, 2017 on Hotels
Comment from Hotel Management
Mar 1, 2017 by General Manager, Hotel Management
Dear Valued guest, I highly appreciate your precious time taken in posting this review and would like to cordially thank you for your complimentary feedback. On behalf of Dusit Thani Lake View Cairo Team, We do promise to continue ensuring our guest’s satisfaction with a pleasant memorable experience. All of us are eagerly waiting to welcome you back to Dusit Thani Lakeview Cairo. Warmest regards, Ahmed El Hady General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Staff are the weakness

Posted Jan 31, 2017 on Orbitz
Good hotel with inattentive staff. It's very hard to have them do their basic job like check out, order a drink in lobby, etc. seem to be busy but doing nothing. We had to go to get a staff member to come to our table anytime we wanted to order something. Staff ability, dress, and manner do not match this grand hotel. Please train your staff properly.
Comment from Hotel Management
Feb 8, 2017 by Ahmed El Hady General Manager, Hotel Management
Dear Valued guest, I highly appreciate your precious time taken in posting this review and would like to cordially thank you for your complimentary feedback. On behalf of Dusit Thani Lake View Cairo Team, We do promise to continue ensuring our guest’s satisfaction with a pleasant memorable experience. All of us are eagerly waiting to welcome you back to Dusit Thani Lakeview Cairo. Warmest regards, Ahmed El Hady General Manager
3 out of 5
by A verified traveler

Ok Hotel but not a great experience

Posted Jan 1, 2017
Pros: Location.
Cons: Better responsive staff. Bad timing for doing construction.
Location: Nice location, new location in Cairo. Lots of activities and places around.
I had somewhat disappointing experience when I arrived. For a couple of hours both the wifi and the TV were not working, even after calling the staff several times it took them a while to fix it. This was my first time coming to that hotel and I heard a lot of good feedback about it but the first impression was not at the level I expected. I visit Egypt once a year and try to have my kids enjoy their short stay but that experience was not great. Not to mention that when I reserved the room I wasn't aware that the main pool was under construction and I was surprised after arriving. I'm so disappointed to do this reservation and end up with this experience and had to deal with construction at the site while I was not informed before making the reservation.
Comment from Hotel Management
Jan 9, 2017 by Nesreen Ahmed, Hotel Management
Dear Valued guest, I highly appreciate your precious time taken in posting this review and would like to cordially thank you for your complimentary feedback. On behalf of Dusit Thani Lake View Cairo Team, We do promise to continue ensuring our guest’s satisfaction with a pleasant memorable experience. All of us are eagerly waiting to welcome you back to Dusit Thani Lakeview Cairo. Warmest regards, Ahmed El Hady General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 25, 2016
Wonderful Hotel from all aspects. Room is spacious. Although, the breakfast menu is every day the same, but I have enjoyed it. Overall, the hotel is fantastic.
Comment from Hotel Management
Feb 8, 2017 by Ahmed El Hady General Manager, Hotel Management
Dear Valued guest, I highly appreciate your precious time taken in posting this review and would like to cordially thank you for your complimentary feedback. On behalf of Dusit Thani Lake View Cairo Team, We do promise to continue ensuring our guest’s satisfaction with a pleasant memorable experience. All of us are eagerly waiting to welcome you back to Dusit Thani Lakeview Cairo. Warmest regards, Ahmed El Hady General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from mainz

Best Hotel for Europeans (Bar etc) in New Cairo

Posted Dec 22, 2016
Stay there meanwhile during all my trips to Cairo, friendly staff, great SPA rooms are far away from festivals and bankers and therefore quit
Comment from Hotel Management
Feb 8, 2017 by Ahmed El Hady General Manager, Hotel Management
Dear Valued guest, I highly appreciate your precious time taken in posting this review and would like to cordially thank you for your complimentary feedback. On behalf of Dusit Thani Lake View Cairo Team, We do promise to continue ensuring our guest’s satisfaction with a pleasant memorable experience. All of us are eagerly waiting to welcome you back to Dusit Thani Lakeview Cairo. Warmest regards, Ahmed El Hady General Manager
1 out of 5
by A verified traveler

Beware overpricing when booking this hotel.

Posted Dec 19, 2016 on Hotels
Beware of this hotel. They charge you 45US$ for breakfast if you include it in your reservation and it cost only 300 EGP (15 US$) when you buy it at the hotel. When I was trying to discussed about that unfair pricing they were very arrogant blaming Hotels.com and expedia for this overpricing breakfast and in the end it was my fault as I could have reserved room without breakfast online? You understand how they are trying to fooll people whenever they can, so very poor attitude for customer service? During winter time hotel is cold, stuff speak poorly english and are arrogant, so I would not recommend to stay in this hotel.
Comment from Hotel Management
Feb 8, 2017 by General Manager, Hotel Management
Dear Valued guest, I highly appreciate your precious time taken in posting this review and would like to cordially thank you for your complimentary feedback. On behalf of Dusit Thani Lake View Cairo Team, We do promise to continue ensuring our guest’s satisfaction with a pleasant memorable experience. All of us are eagerly waiting to welcome you back to Dusit Thani Lakeview Cairo. Warmest regards, Ahmed El Hady General Manager
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 5, 2016 on Hotels