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Reviews of Renaissance Cairo Mirage City Hotel

5 out of 5
Renaissance Cairo Mirage City Hotel
Ring Road, Mirage City, Heliopolis, New Cairo, Cairo Governorate

Reviews

8.8

Excellent

Rating 10 - Excellent. 214 out of 356 reviews" "
Rating 8 - Good. 96 out of 356 reviews" "
Rating 6 - Okay. 26 out of 356 reviews" "
Rating 4 - Poor. 12 out of 356 reviews" "
Rating 2 - Terrible. 8 out of 356 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Hossam

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming and helpful staff, I loved their customer service😊
Stayed 2 nights in Feb 2024
Response from Mohamed Ibrahim on Feb 29, 2024
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 Excellent

YIGIT

Good
Stayed 4 nights in Feb 2024
Response from Mohamed Ibrahim on Feb 29, 2024
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

8/10 Good

Grace

Stayed 2 nights in Dec 2023
Response from Mohamed Ibrahim on Jan 24, 2024
Dear valued guest, Thank you so much for sharing your experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 Excellent

Khaled

Stayed 2 nights in Dec 2023
Response from Mohamed Ibrahim on Jan 24, 2024
Dear valued guest, Thank you so much for sharing your experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great hotel. Very security conscious. Friendly helpful staff. Comfortable rooms. Great outdoor area. Close to the pyramids.
Stayed 1 night in Oct 2023
Response from Mohamed Ibrahim on Jan 24, 2024
Dear valued guest, Thank you so much for sharing your experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 Excellent

faisal

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2023
Response from Mohamed Ibrahim on Jan 24, 2024
Dear valued guest, Thank you so much for sharing your experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

8/10 Good

Fred, Sacramento

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel seemed to lack staff. Had to wait for a lot of things. Definitely cators to the wealthy.
Stayed 1 night in Oct 2023
Response from Mohamed Ibrahim on Nov 1, 2023
Dear valued guest,Thank you for your feedback .Feedback such as this is important to the success of our hotel and I am glad you have brought your concerns to our attention and we have taken sincere actions to avoid same situations from reoccurring again and I look forward to welcoming you on your next visit.Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 Excellent

Salam, Highland Park

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, very nice and helpful staff. Pleasent swimming pool area and good reasonably priced food
Stayed 1 night in Aug 2023
Response from Mohamed Ibrahim on Sep 10, 2023
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 Excellent

Joseph, Friendswood

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Egypt is avery different experience and place to be but the property did make sure its residents were in a safe environment. The was nice and courteous.
Stayed 3 nights in Aug 2023
Response from Mohamed Ibrahim on Sep 10, 2023
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 22 nights in Jul 2023
Response from Mohamed Ibrahim on Aug 13, 2023
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 Excellent

Nisha

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just stayed here for a few hours during a layover and loved this place so much! It was comfy, they had excellent customer service and was easy to get to. The only cons were I didn’t realize the shuttle for airport pickup had to be arranged days in advance- so I caught a taxi. Also the water in the room wasn’t very hot - I let them know this during checkout and they said they’d take it up with management. The only other thing is I believe you have to call to reserve your pet before hand and it is almost impossible to get through when you are calling from abroad.
Stayed 1 night in Aug 2023
Response from Mohamed Ibrahim on Aug 8, 2023
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! Everything was pleasant. Cleanliness, breakfast, staff....
Stayed 4 nights in Jul 2023
Response from Mohamed Ibrahim on Aug 8, 2023
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 Excellent

LONG

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Mohamed Ibrahim on Aug 8, 2023
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 Excellent

Muhannad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Mohamed Ibrahim on Jul 30, 2023
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 Excellent

Muhannad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Mohamed Ibrahim on Sep 10, 2023
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 Excellent

ANNI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay at the hotel. The rooms were spacious and spotless, with great décor and crisp bed sheets. The breakfast buffet was delicious, with huge variety of options. The staff were attentive and went out of their way to ensure that we were comfortable. I wouldn’t have seen the best of Cairo without the help of their amazing navigator Abdo. He was helpful in every away!!! Thumbs up Abdo and thank you for your hospitality. Looking forward to visiting your hotel again soon.
Stayed 2 nights in Jul 2023
Response from Mohamed Ibrahim on Jul 25, 2023
Dear valued guest,Thank you for such a wonderful review. I was so pleased to read so many different positive comments from you.The hotel team is all extremely passionate about delivering consistent high standards of guest service at all times.Meanwhile, I will be certain to pass your comments on to all the team, who will feel very proud to hear your compliments.Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 Excellent

Nancy M

Stayed 4 nights in Jul 2023
Response from Mohamed Ibrahim on Aug 8, 2023
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 Excellent

Adil

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Jun 2023
Response from Mohamed Ibrahim on Jul 9, 2023
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

8/10 Good

David

Traveled with group
Stayed 2 nights in Jun 2023
Response from Mohamed Ibrahim on Jul 3, 2023
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 Excellent

Rani

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at this 5 star hotel. Building itself looks like new. Nice pool with bar. Friendly and professional staff.
Stayed 3 nights in Jun 2023
Response from Mohamed Ibrahim on Jul 3, 2023
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

6/10 Okay

Mehmet

Stayed 3 nights in Jun 2023

10/10 Excellent

Ahmed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Mohamed Ibrahim on Jun 1, 2023
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Super safe. We got there very early and they easily checked us in. Great place and so beautiful. Transport shuttle was a plus and the guy was extremely nice.
Stayed 3 nights in Apr 2023
Response from Mohamed Ibrahim on May 28, 2023
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 Excellent

Abdulrahman

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very nice hotel with friendly staff and quite also it’s near Airport
Stayed 3 nights in May 2023
Response from Mohamed Ibrahim on May 28, 2023
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

2/10 Terrible

Wildith

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023

4/10 Poor

Laura

Traveled with group
Liked: Cleanliness, property conditions & facilities
The hotel is a wedding and reception venue on he grounds next to the pool, right outside our window. Does not make for a peaceful evening or ability to sleep.
Stayed 2 nights in Mar 2023
Response from Mohamed Ibrahim on Mar 26, 2023
Dear Valued guest Thank you for taking time to share with us your comments about your stay at Renaissance Cairo Mirage CityFirst of all let me express my deep apology for the inconvenience that you encountered during your stay, I would like to assure you that all your comments was shared with the hotel management and corrective measurement start to be on place.Once again thank you for your comments that helped us to raise our level of service to meet your expectation on your next visit I do sincerely hope we have the opportunity to welcome you back in the near future.Sincere regards,Mohamed Ibrahim Front Office Manager

4/10 Poor

Abdullah

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It was a bad experience in general
Stayed 6 nights in Mar 2023
Response from Mohamed Ibrahim on Mar 16, 2023
Dear valued guest,Thank you so much for taking time to share your comments with us, as a management team we already communicated your feedback and have taken sincere actions to avoid same situations from reoccurring again, we are waiting for your next stay at Renaissance Cairo Mirage city to give you an enjoyable and memorable stay Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 Excellent

Ghormalah, Riyadh

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall excellent I like the staff, especially Nader at reception and housekeeper shiama 👍👍👍
Stayed 3 nights in Mar 2023
Response from Mohamed Ibrahim on Mar 12, 2023
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 Excellent

Norman

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff at the breakfast hall and the gym is great. Really worth the visit.
Stayed 5 nights in Feb 2023
Response from Mohamed Ibrahim on Mar 5, 2023
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 Excellent

Salma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I liked the hotel, location is great
Stayed 1 night in Feb 2023
Response from Mohamed Ibrahim on Mar 5, 2023
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 Excellent

Janan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Mohamed Ibrahim on Mar 16, 2023
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 Excellent

Angelo, Lithonia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my husband and I first visit to Cairo Egypt and we loved it. The renaissance is in a safe area and I loved how the added security coming into the hotel and through the front doors. I felt safe. Pool was gorgeous and the cuisine was great but different. Love they had America food to choose from as well. We will return to this hotel and fabulous city. Thank Egypt for the welcome.
Stayed 6 nights in Feb 2023
Response from Mohamed Ibrahim on Feb 21, 2023
Dear valued guest,Thank you for such a wonderful review. I was so pleased to read so many different positive comments from you.The hotel team is all extremely passionate about delivering consistent high standards of guest service at all times.Meanwhile, I will be certain to pass your comments on to all the team, who will feel very proud to hear your compliments.Sincere regards,Mohamed Ibrahim Front Office Manager

6/10 Okay

Viena

Stayed 2 nights in Feb 2023
Response from Mohamed Ibrahim on Mar 12, 2023
Dear valued guest,Thank you for your review of the Renaissance Cairo Hotel.I eagerly hope we will have an opportunity to welcome you back to the Renaissance Cairo Hotel.Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 Excellent

YIGIT

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean
Stayed 6 nights in Jan 2023
Response from Mohamed Ibrahim on Feb 2, 2023
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

8/10 Good

Hilal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Mohamed Ibrahim on Jan 25, 2023
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Enjoyed the room and all services. Food was great and staff was very friendly and helpful.
Stayed 2 nights in Jan 2023
Response from Mohamed Ibrahim on Jan 15, 2023
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
A good hotel but staff needs training
Staying at this hotel was a good experience overall, but if you get a room at the back, I would advise against it. I was given a room at the back and all I could see from the window was a wall, which I didn't like because I prefer natural light coming into my room. When I asked to change the room, the man at reception was vulgar and said that this is a business hotel, so what was I going to do with a view. After much insistence, they eventually changed the room, but I didn't appreciate their attitude. Furthermore, if you need to print something, they will charge you an exorbitant amount for colour printing, as if you were asking them to print a portrait.
Stayed 4 nights in Oct 2022
Response from Mohamed Ibrahim on Jan 15, 2023
Dear Valued guest Thank you for taking time to share with us your comments about your stay at Renaissance Cairo Mirage CityFirst of all let me express my deep apology for the inconvenience that you encountered during your stay, I would like to assure you that all your comments was shared with the hotel management and corrective measurement start to be on place.Once again thank you for your comments that helped us to raise our level of service to meet your expectation on your next visit I do sincerely hope we have the opportunity to welcome you back in the near future.Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel in new Cairo! The grounds of the hotel are very secure with security staff onsite doing regular checks so we felt very safe. The staff were delightful and would go out of their way to ensure we had anything we needed especially the navigators who booked our Nile dinner cruise and sorted all travel etc. The pool is amazing and even though there was construction underway during our visit there was minimal noise or disruption. The breakfast was incredible with a wide array of buffet options which also included hotel chefs doing on request omelettes, pancakes and other dishes cooked theatre style - excellent service. We were in the 6th floor which included the club lounge which again is an excellent service offering soft drinks for free throughout the day and happy hour alcoholic drinks and food each evening. The food in the Vintage Lounge was tasty and again the staff were attentive, helpful and cheery. The entire hotel is spotless and we could not rate the service any higher. Five stars!! It is a good distance away from the main sights in Cairo - the Pyramids, Nile etc so requires a long drive (traffic in Cairo is crazy and the driving is like fast and furious!) but it is worth it to stay at this hotel which is very near the airport and offers free transportation. In fact when we arrived the regular shuttle wasn’t running at the exact time and the hotel sorted us a car. Thank you to all the Renaissance Mirage team!
Response from Mohamed Ibrahim on Jan 6, 2023
Dear valued guest,Thank you for such a wonderful review. I was so pleased to read so many different positive comments from you.The hotel team is all extremely passionate about delivering consistent high standards of guest service at all times.Meanwhile, I will be certain to pass your comments on to all the team, who will feel very proud to hear your compliments.Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 Excellent

Usama

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, staff is very helpful and courteous. Rooms are clean. Beds are super comfortable. Loved the hotel . Recommend for others .
Response from Mohamed Ibrahim on Jan 6, 2023
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 Excellent

kamal

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Mohamed Ibrahim on Jan 6, 2023
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 Excellent

Babitha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a family vacation in Cairo . My family thoroughly enjoyed the stay at the Mirage. The morning breakfast was hot, fresh & delicious . Rooms were super clean & the service was very good. Would definitely recommend if you go as a family.
Stayed 3 nights in Dec 2022
Response from Mohamed Ibrahim on Dec 31, 2022
Dear valued guest,Thank you for such a wonderful review. I was so pleased to read so many different positive comments from you.The hotel team is all extremely passionate about delivering consistent high standards of guest service at all times.Meanwhile, I will be certain to pass your comments on to all the team, who will feel very proud to hear your compliments.Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 Excellent

Nada

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff, road very bad leading to hotel, wifi very weak
Response from Mohamed Ibrahim on Dec 21, 2022
Dear Valued guest Thank you for taking time to share with us your comments about your stay at Renaissance Cairo Mirage CityFirst of all let me express my deep apology for the inconvenience that you encountered during your stay, I would like to assure you that all your comments was shared with the hotel management and corrective measurement start to be on place.Once again thank you for your comments that helped us to raise our level of service to meet your expectation on your next visit I do sincerely hope we have the opportunity to welcome you back in the near future.Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 Excellent

Ranjit

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay at Renaissance
Good amenities at the hotel. staff was very helpful. unfortunately there was some construction on the road in front that takes away a little bit from from experience but that’s temporary. overall a good stay.
Stayed 2 nights in Dec 2022
Response from Mohamed Ibrahim on Dec 11, 2022
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

8/10 Good

Aida

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
liked the property. The only inconvenience was the ironer which was tightly secured to wires that were difficult to use. I struggled with it and my nails got chipped then had to do without it. Otherwise, everything else was super.
Response from Mohamed Ibrahim on Dec 8, 2022
Dear valued guest,Thank you so much for taking time to share your comments with us, as a management team we already communicated your feedback and have taken sincere actions to avoid same situations from reoccurring again, we are waiting for your next stay at Renaissance Cairo Mirage city to give you an enjoyable and memorable stay Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 Excellent

ALDO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good staff service the best in Egypt including restaurant
Response from Mohamed Ibrahim on Dec 5, 2022
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 Excellent

karim, edmonton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff
Response from Mohamed Ibrahim on Dec 5, 2022
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 Excellent

Amin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, hotel
Response from Christina on Dec 1, 2022
Dear our Valued guest,Thank you for your review, we really appreciate that, and We always look forward to welcoming you and your guests at Renaissance Hotel.

10/10 Excellent

Ali, rahway

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service and staff
Response from Mohamed Ibrahim on Nov 29, 2022
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager

10/10 Excellent

Adel, Tampa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect as usual. They even allowed me to check-in very early and check-out late. The only downside is the ongoing construction beside the pool and outside the hotel entrance.
Stayed 1 night in Nov 2022
Response from Mohamed Ibrahim on Nov 27, 2022
Dear valued guest, Thank you so much for sharing your memorable experience at Renaissance Cairo Mirage City Hotel and for taking the time to provide us with your valuable feedback. We are extremely delighted to hear that you had a great stay with us. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincere regards,Mohamed Ibrahim Front Office Manager