No swimming allowed.
Posted Aug 7, 2016
My girlfriend and I had planned a relaxing weekend away and booked a last minute trip to New Caledonia. We wanted a place with a great pool as we had planned a photo shoot for a new business. Knowing nothing about the place, we booked flights and this hotel, only to realise the hotel was not on the mainland. I called to see how best to get here, and the staff were helpful and gave me instructions on how to fly down. They offered to transfer one night to Le Meridien Noumea so we could make our international flight home, which was nice.
When we got to the hotel, we were notified the pool was closed for maintenance for the entire duration of our stay, and had been closed when we booked. We were thoroughly disappointed. We could no longer do the photoshoot we had planned. Some staff were friendly, and others not so much. Some days we were allowed drinks on the beach and other days we weren't.
Before transferring up to Le Meridien Noumea I asked at front desk if the pool was open at the other hotel, which they told me it was. When we arrived I asked again, and was again told the pool was open. We got up the next morning and looked out the window, and the pool had been emptied and now this pool was closed for maintenance.
We flew out later that day, disappointed that we couldn't swim for the entire of the trip, especially considering the hotel would have been aware of the maintenance before the trip was booked and didn't think to tell us. Definitely not a 5 star experience.
Comment from Hotel Management
Aug 16, 2016 by Le Méridien Ile des Pins team, Hotel Management
Thank you for sharing your experience with the Expedia community. We are sorry about this misunderstanding. Our pool closures are always noticed early on our websites, online travel agency and booking confirmation.
Once again we are sorry about this average experience and please do not hesitate to contact us directly next time you visit our hotels.