Ratings based on 23 Verified Reviews

2.5 out of 5
43% of guests recommend
2.7 Room cleanliness
3.2 Service & staff
3.1 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from US

convenient hotel - near highway but needs updated

Posted Nov 7, 2016
Pros: Convenience. Small refrigerator & microwave. Well lit.
Cons: The inside door had gouges in it - could have been repaired. Cleaner sheets & bathroom. General update. Entrance was not welcoming. No landscape
Location: Close to the highway - several gas stations & a couple fast food restaurants
Room appeared comfortable, however, when my dgt. went to take a shower it did not appear the tub area had been cleaned. Complimentary shampoo & conditioner bottles from a previous guest were still in the soap dish. When getting into bed there were black specks of dirt & a tiny dead gnat. The sheets did not appear to be very white.
3 out of 5
Recommended
for Everyone
by A verified traveler from pa.

nice but room was dusty had a little oder

Posted Aug 25, 2016
Pros: close to area i need to work in
Cons: cleaning room and better smelling more tv channels
Location: nice plenty of food in area
need to be little cleaner desk and drawers were dusty need better cooks for breaskfast burnt most of food
2 out of 5
by A verified traveler

Posted Aug 22, 2016
The pool was dirty. The pool deck as well & had cigarette butts around the floor. The beach furniture was old and unclean and some were broken. There were no towels by the pool and it wasn't because it was busy. There were only 2 other people there. The hotel was not very clean and run down. The staff was very nice though
4 out of 5
Recommended
for Everyone
by A verified traveler from harrisburg south

Nice hotel close to everything we needed

Posted Aug 22, 2016
I personally didn't stay my family did. Very accommodating, clean and friendly staff
2 out of 5
by A verified traveler

Room smell really bad

Posted Aug 22, 2016
When I got in the room, it smell really bad like they had a water flood and the carpet didn't dry well. The smell was over powering and I when to the staff to let him know that I couldn't sleep in that room since I had my daughter but he refuse to change room. I felt like he didn't care for his customer. I studd up in the hotel because it was midnight and there was no other hotel available at that time. Really bad service, I will not recommend this hotel.
3 out of 5
Recommended
for Everyone
by A verified traveler from East Berlin, PA

Moderate Hotel

Posted Aug 18, 2016
The common areas such as the lobby, breakfast area and elevators need updated. As they are very old & smell musty and were very warm. As if AC wasn't working. The breakfast was nice despite the furniture being old & all stained up. My hotel room was very nice though. It was clean, the bed was comfy and everything worked properly. The hotel property was very pretty and well kept. The pool outside pool was clean and nice despite being rather small. The price could've defiantly been cheaper sinve it was a Tuesday night and only had 9 cars in the parking lot.
3 out of 5
by A verified traveler from h

not that clean

Posted Jun 17, 2016
The bath tub was filthy and there was no top sheet under the comforter.
3 out of 5
Recommended
for Everyone
by A verified traveler from Clarksville, TN

Super clean.

Posted May 8, 2016
In town for a family wedding. Stayed three days here. Although hallways weren't the best, my room was updated with nice decor. Bathroom was super clean with awesome shower. Comfortable chairs and excellent mattress. Deserves more than a 2.5 rating hotel IMO. Will definately stay again.
Comment from Hotel Management
May 11, 2016 by mb, Hotel Management
Dear Faye, thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Kind Regards, M.B. Zaver Property CHI General Manager Quality Inn New Cumberland 7177746200
2 out of 5
Recommended
for Everyone
by A verified traveler from Clearwater, Fl

Location was good

Posted Oct 25, 2015
Pros: Location and quiet
Cons: The room was warn down. They really need to put a little of money into the place. Rooms need painting. The Bathroom and sink area need much work.
Location: Location good. They really need to to invest back into the business. If they did it would be a great place to stay.
Staff was ok. A little hard to understand. They were polite and tried to do for needs.
Comment from Hotel Management
Oct 29, 2015 by Muhan, Hotel Management
Dear Valued Guest, Thank you for your reply. I would like to apologize for any inconvenience you may have experienced during your stay at our Hotel, and appreciate your feed back so that we may take the proper action to redeem any issues that we may have at our property. We are currently getting ready to update and renovate the Hotel as to secure future satisfaction to our guests coming to stay with us, and ensure that our Hotel is of the best quality. We here at the quality inn hotel, New Cumberland Inn would love to see you again when you come to visit the area and to see the changes we are making to the Hotel for the better. I would like to apologize again for any inconvenience you experienced, and thank you for your feed back! Sincerely, Kind Regards, Property CHI General Manager Quality Inn New Cumberland 7177746200
1 out of 5
by A verified traveler

Worst quality Inn ever!

Posted Sep 21, 2015
My experience with you was grest, until i got to the hotel, it was dirty, wires exposed from the air conditioner, they did not come to our room to clean it, we didnt have any clean towels and when we did ask we had to ho get them ourselves. The front desk person was dirty and had dirty clothes on. Toilet bowl did not flush properly and the shower did not drain correctly. We specifically chose quality inn because of the most pleasant experience we had in Virginia. We will never ever go back to the one we just came back from, we go to the RV show in hershey every year. Next year we will find another hotel to stay at.
Comment from Hotel Management
Sep 24, 2015 by Muhan, Hotel Management
Thank you for your reply. I would like to apologize for any inconvenience you may have experienced during your stay at our Hotel, and appreciate your feed back so that we may take the proper action to redeem any issues that we may have at our property. We are currently getting ready to updated.