7 restaurants, breakfast, lunch, dinner served; Indian cuisine
Check availability

Reviews of ITC Maurya, a Luxury Collection Hotel, New Delhi

5 out of 5
ITC Maurya, a Luxury Collection Hotel, New Delhi
Diplomatic Enclave, Sadar Patel, New Delhi, Delhi

Reviews

8.8

Excellent

Rating 10 - Excellent. 356 out of 550 reviews" "
Rating 8 - Good. 108 out of 550 reviews" "
Rating 6 - Okay. 45 out of 550 reviews" "
Rating 4 - Poor. 26 out of 550 reviews" "
Rating 2 - Terrible. 15 out of 550 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Robbie

Disliked: Staff & service
Construction was going on while our stay on top of that hotel wanted to charge me for late check out
Stayed 2 nights in Apr 2024

8/10 Good

inderjeet, Bristol

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
ITC Maurya in New Delhi offers a luxurious experience with spacious rooms, excellent dining options, top-notch facilities, and exceptional service. Highly recommended for both business and leisure travelers. ---
Stayed 3 nights in Apr 2024

10/10 Excellent

Jeet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good hospality
Stayed 4 nights in Mar 2024

10/10 Excellent

Jeet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Amar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service with exceptional check in facility. Rooms are well presented and clean. Housekeeping was quick and efficient. Hotel offers good options for breakfast, lunch or dinner.
Stayed 1 night in Apr 2024

10/10 Excellent

Amar

Traveled with partner
Liked: Amenities
Excellent service and experience well done to the team.
Stayed 3 nights in Mar 2024

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A 5 Star Hotel with excellent service staff.
Stayed 2 nights in Feb 2024

6/10 Okay

Rajiv

Stayed 2 nights in Feb 2024

4/10 Poor

ANAND

Disliked: Property conditions & facilities
Ridiculously priced for the cramped rooms with confused decor. A property that’s on a downhill milking what’s left of its legacy
Stayed 1 night in Feb 2024

8/10 Good

Sheldon, Plano

Stayed 1 night in Feb 2024

10/10 Excellent

steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is amazing, but the service is over the top. The staff is exceptional throughout with a particular shout out to the check in with Shunhankar as well as the golf bar team of Saurabh and Ajay. I would highly recommend the ITC Maurya.
Stayed 2 nights in Feb 2024

10/10 Excellent

ASHOK, VALLEY STREAM

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and professional staff. Amazing meal at Bukhara!
Stayed 9 nights in Jan 2024

4/10 Poor

Peter

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The room was of a high standard. However, the restaurant options were very limited in that two restaurants always had lengthy waiting lists (due to high numbers of non-hotel guest diners) and the food quality at the Pavillion restaurant being poor with slow service and unprofesssional management. This is in the context of a hotel location where there are no other eating options closeby. We were unimpressed overall with this hotel having stayed at other hotels in New Delhi in the past and would not consider this as an option in the future.

2/10 Terrible

Sandeep

Disliked: Staff & service
Centrally located but the staff is incompetent and rude.
Stayed 4 nights in Jan 2024

10/10 Excellent

Rahul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Narayana Subudhi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

arvind

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Aviral

Stayed 1 night in Dec 2023

10/10 Excellent

Rahul, Jacksonville

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel to stay in at in Delhi …👌
Stayed 1 night in Dec 2023

8/10 Good

Gopal

Business traveler
Stayed 4 nights in Nov 2023

10/10 Excellent

Salil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms. Great staff. Good food
Stayed 2 nights in Nov 2023

10/10 Excellent

Anupama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Kristina

Traveled with partner
Liked: Staff & service
Nice but not 5-star quality
Stayed 1 night in Oct 2023

4/10 Poor

Grace

Traveled with partner
Disliked: Staff & service
Property was too crowded for its size and service wasn’t great. Everyone did their job but you felt like you were just there to create problems rather than a guest at a hotel. For the price paid and it’s 5 star rating, I would definitely go elsewhere next time.
Stayed 1 night in Oct 2023

4/10 Poor

Rebecca

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in/out and room issues but nice staff
The staff were kind and helpful however they had no record of my booking upon arrival, despite me having pre-paid over £800 for 4 nights stay. The lobby was chaotic and the reception desk busy, even at 11pm. It took 30 minutes to resolve the check in issue, which is the last thing you want after a late flight. The room itself was nice but I had issues with the touch pad control panel that controls the lights, AC etc. The pad wasn't working and the lights kept going on and off in the middle of the night. I reported this the following morning, was told it was fixed but the same issue happened the following night which was very disruptive. As there were no master switches to control the lights, I ended up removing the power card entirely. Upon check out, I was told I needed to pay for my room fees, which I had already paid for. The check out process took 15 minutes to resolve which was frustrating as I needed to get to the airport and the issue had supposedly been addressed on check in. Because of these issues, I would not stay here again and would instead try one of the other 5 star hotels in the area.
Stayed 4 nights in Oct 2023

10/10 Excellent

Tejal

Stayed 2 nights in Oct 2023

10/10 Excellent

Colston Julian

Stayed 1 night in Oct 2023

4/10 Poor

Mark

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
They didn’t care about us being there…they were TOO busy with groups. The front desk staff did not communicate anything dealing with my Titanium Elite status. Check in was average at best. The room was small and older. I am an “Oberoi” customer and will certainly go back to trying to stay there. At the Oberoi, they treat you like a real VIP and make SURE your stay is exemplary. If you want the service, luxury and pampering…Don’t stay here. So sorry to say.

10/10 Excellent

Rohit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Isabel T, Washington

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely marvelous restaurants & shopping inside the hotel! Most comfortable beds ever.
Stayed 1 night in Sep 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service from all staff. Great dining options and a lovely swimming pool
Stayed 1 night in Aug 2023

10/10 Excellent

Lina

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 2 nights in Aug 2023

8/10 Good

Raju

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Pallavi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at ITC Maurya was excellent! The service was everything we expected from an ITC and more. The room was beautiful and we loved the traditional feel to it. The property looked well cared for. The food was delicious and the service at the buffet was lovely as well. We can’t say enough good things about our stay. All in all I would highly recommend this hotel for anyone looking to stay in the heart of Delhi and have great access to touristy areas and shopping!
Stayed 3 nights in Aug 2023

8/10 Good

Laura

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Was short staffed and not very attentive
Stayed 2 nights in Aug 2023

10/10 Excellent

PARAMPREET

Stayed 2 nights in Aug 2023

10/10 Excellent

Charchita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was excellent brightly lit, spacious and clean, great aesthetics inside and outside too. The staff service is great, never said no to whatever we asked for, very hospitable. The food was excellent too all in all our stay was very enjoyable
Stayed 4 nights in Jul 2023

10/10 Excellent

Prasad Mohapatra, Plainsboro

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service .. coming back to sane property in next trip
Stayed 1 night in Jul 2023

4/10 Poor

Rakesh

Stayed 1 night in Jun 2023
Response from Benita Sharma on Jul 5, 2023
Dear Guest,Namaste!Thank you for taking out time to review ITC Maurya.We are concerned to know that your stay was not up to the excellence we strive towards. We would like to know more about your experience to curate your future visits to ITC Maurya.We do hope you choose to stay with us again and it would be a pleasure to welcome you back.Yours sincerely,Benita SharmaArea Manager - North Luxury Hotels & General Manager - ITC Maurya

8/10 Good

Anjana

Stayed 8 nights in May 2023
Response from Benita Sharma on Jun 27, 2023
Dear Guest,Namaste! Thank you for taking out time to review ITC Maurya.We are happy to know that you had a great experience with us and enjoyed the exclusive facilities and warm service that we offer.Thank you for your encouraging review. We look forward to the pleasure of welcoming you back soon.Yours sincerely,Benita SharmaArea Manager - North Luxury Hotels & General Manager - ITC Maurya

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Stayed 1 night in May 2023
Response from Benita Sharma on Jun 4, 2023
Namaste! Thank you for taking out time to review ITC Maurya.We are happy to know that you had a great experience with us and you enjoyed the exclusive facilities and warm service that we offer.Thank you for your encouraging review. We look forward to the pleasure of welcoming you back soon.Yours sincerely,Benita SharmaArea Manager - North Luxury Hotels & General Manager - ITC Maurya

10/10 Excellent

Anindita

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful.
Stayed 2 nights in May 2023
Response from Benita Sharma on May 26, 2023
Dear Guest,Namaste! Thank you for taking out time to review ITC Maurya.We are happy to know that you had a great experience with us and you enjoyed the exclusive facilities and warm service that we offer.Thank you for your encouraging review. We look forward to the pleasure of welcoming you back soon.Yours sincerely,Benita SharmaArea Manager - North Luxury Hotels & General Manager - ITC Maurya

8/10 Good

Gyan Prakash

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Benita Sharma on May 26, 2023
Dear Guest,Namaste! Thank you for taking out time to review ITC Maurya.We are happy to know that you had a great experience with us and you enjoyed the exclusive facilities and warm service that we offer.Thank you for your encouraging review. We look forward to the pleasure of welcoming you back soon.Yours sincerely,Benita SharmaArea Manager - North Luxury Hotels & General Manager - ITC Maurya

10/10 Excellent

Kanav

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Ambience and staff, enjoyed my stay.
Stayed 3 nights in Apr 2023
Response from Benita Sharma on May 24, 2023
Dear Guest, Namaste!Thank you for taking out time to review ITC Maurya.We are happy to know that you had a great experience with us and you enjoyed the exclusive facilities and warm service that we offer.Thank you for your encouraging review. We look forward to the pleasure of welcoming you back soon.Yours sincerely,Benita SharmaArea Manager - North Luxury Hotels & General Manager - ITC Maurya

10/10 Excellent

Syeda

Stayed 2 nights in Apr 2023
Response from Benita Sharma on May 24, 2023
Dear Guest, Namaste! Thank you for taking out time to review ITC Maurya.We are happy to know that you had a great experience with us and you enjoyed the exclusive facilities and warm service that we offer.Thank you for your encouraging review. We look forward to the pleasure of welcoming you back soon.Yours sincerely,Benita SharmaArea Manager - North Luxury Hotels & General Manager - ITC Maurya

10/10 Excellent

ALI, Al-Khobar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
One of the best hotels in Delhi, clean and smell good
Stayed 4 nights in Apr 2023
Response from Benita Sharma on May 24, 2023
Dear Guest, Namaste! Thank you for taking out time to review ITC Maurya.We are happy to know that you had a great experience with us and you enjoyed the exclusive facilities and warm service that we offer.Thank you for your encouraging review. We look forward to the pleasure of welcoming you back soon.Yours sincerely,Benita SharmaArea Manager - North Luxury Hotels & General Manager - ITC Maurya

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Benita Sharma on May 24, 2023
Dear Guest, Namaste! Thank you for taking out time to review ITC Maurya.We are happy to know that you had a great experience with us and you enjoyed the exclusive facilities and warm service that we offer.Thank you for your encouraging review. We look forward to the pleasure of welcoming you back soon.Yours sincerely,Benita SharmaArea Manager - North Luxury Hotels & General Manager - ITC Maurya

10/10 Excellent

Ashok

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fabulous! Every detail was just right. Tower room was very well anointed. The french press coffee in room was a nice touch. Marble floors and a wood paneled sitting/ study area! Great spread for breakfast. Courteous and professional staff. The list goes on. No wonder the who"s who of the world stay here when in town. We got a good rate on Expedia as well considering all this. Not cheap but well worth the experience...
Stayed 4 nights in Mar 2023
Response from Benita Sharma on May 24, 2023
Dear Guest, Namaste!We are exhilarated to learn that you had a memorable stay with us and the team was able to exceed your expectations. We would truly like to thank you for appreciating our services and offerings. At ITC Maurya, the team is committed to offering our guests warm personalized services. Your appreciation will help to “raise the bar”. We value your patronage and look forward to welcoming you back.Yours sincerely,Benita SharmaArea Manager - North Luxury Hotels & General Manager - ITC Maurya

10/10 Excellent

Kavita

Liked: Cleanliness, staff & service, property conditions & facilities
Very happy with the stay!
Stayed 3 nights in Mar 2023
Response from Benita Sharma on May 24, 2023
Dear Guest, Namaste! Thank you for taking out time to review ITC Maurya.We are happy to know that you had a great experience with us and you enjoyed the exclusive facilities and warm service that we offer.Thank you for your encouraging review. We look forward to the pleasure of welcoming you back soon.Yours sincerely,Benita SharmaArea Manager - North Luxury Hotels & General Manager - ITC Maurya

10/10 Excellent

Renu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was not happy with initial room but very happy they gave me an alternative. Henceforth everything was excellent and I thoroughly enjoyed my stay.. will be back.
Stayed 3 nights in Mar 2023