Le Grand! Enter at your own Risk!
Posted Mar 5, 2014
We were given a glass of juice –as welcome drink, then after more than twenty minutes of wait, we were told: “...you will be transferred to another hotel...” That was the moment when my impression towards the hotel hit the bottom. I called up Expedia, I protested... the hotel owner talked to the Expedia staff and declined that he made such comment (he could have apologized to me and Expedia.. and solved the problem, once and for all, instead of lying), and even went on to say that he gave us two glasses of orange juice as welcome drink (big deal!).
I did not want to spend a moment in the hotel. I had two options, stay for a minimum of two days and get the rest as refund, or leave immediately but the hotel still charges the minimum two days tariff on me. So a bit trapped, I decided to stay back. The room was nice but was next to a very noisy fan/ machine, turned on most of the night. Linen was dirty. The safe did not work, I complained –it was finally repaired the day I checked out. Breakfast was horrible. Manager Mr.Monu was friendly.
A wanna be hi fi corporate hotel, run by amateurs who has the least regard for good will and customer service. Absolutely unprofessional attitude. Highly NOT recommended!