Ratings based on 547 Verified Reviews

4.9 out of 5
97% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice but expensive hotel

Posted Jun 6, 2017
The hotel staff are generally very helpful and courteous to guests.
Comment from Hotel Management
Jun 12, 2017 by Louis Sailer, General Manager, Hotel Management
Thank you for staying at The Leela Palace New Delhi and being our guest. We may be expensive, but our palace is one of the finest young hotels in the world featuring luxurious facilities and a range of bespoke experiences that are worth sampling. My young staff is delighted to know that their services met with your expectations and awaits many more opportunities of welcoming you back soon again. With kindest regards, Louis Sailer, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Nottingham, UK

Definition of excellence

Posted May 8, 2017
Pros: Absolutely everything
Cons: Can excellence be improved ?
From the moment my car pulled up to the entrance it was clear that attention to detail, excellent and courteous staff and the highest level of customer service was the order of the day. I booked a "Club room" and was astounded by the high level of opulence the room offered. From the concierge welcome to their complementary additions within my room rate. Free cocktails and buffet, including a "to die for" chocolate buffet after 21:00, spa, excellent restaurant menus.... I could go on. This example will tell you everything..... In my room was a menu... A pillow menu containing no fewer than 13 choices... Need I say more ? If you ever visit New Delhi... stay here and I guarantee you will not be disappointed.
Comment from Hotel Management
May 13, 2017 by Louis Sailer, General Manager, Hotel Management
We greatly appreciate you taking time to share such a heartening review of The Leela Palace New Delhi with us. I am delighted to know that our luxurious experience especially at the Royal Club Accommodations replete with privileged amenities and services scored high on your list. Our well researched pillow menu ensures an ultimate sleep experience to our guests. Thank you for taking a note of it and recognizing our award winning restaurants that are known for their unique dining. We take pride in our staff services that come straight from our heart and the team is very happy to know that their services have been praised. Team Leela is grateful to you for your high recommendations and awaits many more opportunities of welcoming you back to ‘your palatial home’ in Delhi soon again. With warmest regards, Louis Sailer, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Another great experience at a Leela Hotel

Posted Apr 29, 2017
Hotel, service and amenities were first grade. Sunny and his concierge crew makes this hotel truly shine.
Comment from Hotel Management
May 2, 2017 by Louis Sailer, General Manager , Hotel Management
Thank you for your continued patronage of The Leela and sharing your kind review of The Leela Palace New Delhi with us. I am glad that our hotel, it’s finest amenities and personalized services were well received. My concierge team including Sunny is happy to read that their services added to the success of your stay. We look forward to many more opportunities of welcoming you back to your palace in Delhi soon again. With kindest regards, Louis Sailer, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Posted Apr 24, 2017
Pros: Very friendly place.
Cons: None. outstanding
Location: Fine
A member of staff was outstanding, Shamayayla assistant manager, was so helpful. She helped me and my family. On a few occasions. The Leela palace must be so proud of her. If I could have staff like Shamayayla. My business would be a happier place. Outstanding. Will use again. Regards Barry Worsfold
Comment from Hotel Management
Apr 27, 2017 by Louis Sailer, General Manager, Hotel Management
Thank you so much for being our guests at The Leela Palace New Delhi and giving us the opportunity to be of service to you. It is a pleasure to read that your time was well spent with us and our luxurious facilities enhanced the overall experience. My young team works tirelessly to ensure all our guests have a memorable stay with us. Your kind words of praise for Shamayla are thus greatly appreciated. We value your future patronage and eagerly look forward to welcoming you back to ‘your palatial home’ in Delhi soon again. With best regards, Louis Sailer, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Tijuana, Mexico

Excellent close to the important monuments.

Posted Apr 24, 2017
Pros: Everything.
Location: It is an excellent neighborhood and safe. It is close to historic monuments and museums.
It is a truly a palace. We were treated so well and pampered. We travelled with our daughters and employee staff were always kind to them. You never want to stay at any other hotel than a Leela!
Comment from Hotel Management
Apr 27, 2017 by Louis Sailer, General Manager, Hotel Management
Thank you so much for the wonderful review of The Leela Palace New Delhi and giving us the opportunity to be of service to you. It’s a pleasure to read that the centralized location of our palace in the prestigious diplomatic enclave just steps away from the iconic landmarks of Delhi like the President’s House, India Gate, Qutab Minar, Red Fort was liked by you. All guests at the palace are our royal patrons and I am glad that at our palace your time was well spent with your family. My team joins me in thanking you for your kind commendations and eagerly looks forward to welcoming you back to your palace of choice in Delhi soon again. With warmest regards, Louis Sailer, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Posted Apr 23, 2017
Pros: Very high quality service.
Cons: Softer mattress
Location: A little further away from things to do in Delhi, but no problems getting around.
Wonderful facility and staff. Sitting around the roof top infinity pool was a great way to end every day.
Comment from Hotel Management
Apr 27, 2017 by Louis Sailer, General Manager, Hotel Management
Thank you for your kind review of The Leela Palace New Delhi and giving us the opportunity to be of service to you. It is the warm appreciation from our valued patrons that energize us to keep striving for the best. At the palace all guests are our cherished patrons and the team is delighted to know that their services lived up to your expectations. The Palace is located in the heart of Diplomatic Enclave and like you mentioned, being well connected to key sights and sounds of the city, it is one of the most sought after destinations for our patrons. Our temperature controlled rooftop pool with panoramic views of the skyline is indeed great for unwinding after a day of leisure or business. I am happy this was liked by you. We look forward to many more opportunities of welcoming you back to your palace in Delhi soon again. With kindest regards, Louis Sailer, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Doha, Qatar

Exquisite Hotel

Posted Apr 19, 2017
Fantastic facilities, friendly staff, great amenities, great location, concierge and staff very helpful for sightseeing options. Fantastic!
Comment from Hotel Management
Apr 24, 2017 by Louis Sailer, General Manager, Hotel Management
Thank you so much for being our guest at The Leela Palace New Delhi and giving us the opportunity to be of service to you. It’s a pleasure to know that the centralized location in the elite Diplomatic Enclave was liked by you along with our luxurious facilities, handpicked amenities that promise a royal experience to our guests. I am glad that you took advantage of our knowledgeable concierge services that ensure our guests explore the vibrant city conveniently and that our overall staff services added to the success of your stay. Team Leela and I look forward to welcoming you back to the palace in the near future. With warmest regards, Louis Sailer, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel with top notch service

Posted Apr 16, 2017
We were treated like royalty everywhere we went. Buffet was great.
Comment from Hotel Management
Apr 17, 2017 by Louis Sailer, General Manager , Hotel Management
Thank you for a wonderful endorsement of The Leela Palace New Delhi. At the Leela all our guests are royal patrons and I am very pleased to know that we succeeded in curating a royal experience for you. The palace has many fine facilities and it’s a pleasure to know that The Qube famous for its breakfast as well as Sunday Brunches scored high on your list. I look forward to welcoming you back to the most beautiful palace in the world soon again. With best regards, Louis Sailer, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Mumbai

Royal Palace in the heart of city

Posted Apr 15, 2017
Wonderful experience. My kid enjoyed a lot. Food was awesome .only thing that I was not briefed on time for prior booking of table 4 having food in any of this hotel restaurants. So be careful specially on weekends where outside guests are given priority.
Comment from Hotel Management
Apr 17, 2017 by Louis Sailer, General Manager , Hotel Management
Thank you for giving The Leela Palace New Delhi an opportunity to be of service to you. I am glad that your time was well spent with us. Our restaurants are popular gourmet destinations in the city known for their highly exclusive experiences. While my team tries hard to accommodate as many guests as possible, we do encourage prior reservation. On your next stay please do let us know of your preferences and my team will be delighted to make a prior reservation in the restaurant(s) of your choice. We hope to remain your preferential palatial hotel in Delhi and look forward to welcoming you back in the near future. With best regards, Louis Sailer, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

very luxurious

Posted Apr 11, 2017
Pros: the luxury
Cons: nothing
Location: located in the consulate area which is very lovely
I love staying at the Leela Palace which is so beautiful and comfortable and accommodating
Comment from Hotel Management
Apr 12, 2017 by Louis Sailer, General Manager, Hotel Management
Thank you so much for a heartening endorsement of The Leela Palace New Delhi. Being located at the heart of the prestigious Diplomatic Enclave area, the hotel is just steps away from key tourist attractions including local bazaars, government seats and business district and thus is the most sought after destination for both business and leisure. I am glad it was liked by you in addition to the overall stay at our luxurious palace. My young staff is delighted to know that their services met with your expectations and await many more opportunities of welcoming you back soon again. With kindest regards, Louis Sailer, General Manager.