Posted Jul 3, 2016
When I arrived I was given a room, the room had a disgusting smell/ odour, there was no way anyone could sleep in that room, I requested another room. I was told all other rooms were full, but she was able to give us another room, the A/C was loud (rattling /humming noise) , we did not sleep that night. The hotel had an updated entrance , but rooms are not. The fridges are turned off in the rooms (to save electricity), couldn't use it till it cooled off ( what good is that?)
Comment from Hotel Management
Jul 7, 2016 by Diane Mahar, General Manager, Hotel Management
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.