Ratings based on 76 Verified Reviews

3.8 out of 5
82% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 11, 2017
Pros: easy to get to from the direction we were travelling
Cons: elevator for second floor
good for a quick overnight stay, but a little out of the way for meals etc
Comment from Hotel Management
Aug 15, 2017 by Tracy Farrell, Hotel Management
Thank you for your comments.
4 out of 5
Recommended
for Everyone
by A verified traveler

Easy to access and friendly staff.

Posted Jul 17, 2017
Pros: Staff
Cons: Breakfast area (work on better flow)
Location: Beaches!
Nice staff and clean room. It was a busy weekend, and staff were doing a great job keeping up with guest requests.
Comment from Hotel Management
Jul 24, 2017 by Diane Mahar, Hotel Management
Thank you AM and Dave. We appreciate your comments and suggestions and hope to see you another time!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel New Glasgow

Posted Jul 14, 2017
Hotel was clean and comfortable easy access staff friendly. Great location from PEI Ferry after a day spent travelling the island.
Comment from Hotel Management
Jul 24, 2017 by Diane Mahar, Hotel Management
Thank you for choosing to stay with us after visiting PEI. We appreciate your comments and hope you enjoyed the rest of your trip. Kind Regards
3 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

Nice hotel

Posted Jul 8, 2017
Nice and clean, close to everything. Easy to find.
Comment from Hotel Management
Jul 13, 2017 by Tracy, Hotel Management
I am glad you enjoyed your stay. Thank you for your comments. We use all our guests feedback to ensure our guests are enjoy their time with us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good stay, not great for kids under 5

Posted Jul 3, 2017
Cons: Maybe a shorter bed, a roll-away for younger kids.
The hotel was great, though not really a good set up for our two kids, aged 2 and 4.5 years. They both kept falling off the beds. They are too old to stay in a crib, so there wasn't much option there.
Comment from Hotel Management
Jul 5, 2017 by Diane, Hotel Management
Thank you for staying with us and providing your comments. We are sorry to hear that your children may not have had the best sleep. Please don't hesitate to request a roll-away cot for future stays. We would be happy to provide! We hope to see your family again another time. Kind Regards, Diane Mahar General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Good clean hotel

Posted Mar 13, 2017
Small hotel nice friendly staffs, cozy environment.
Comment from Hotel Management
Mar 14, 2017 by Tracy Farrell Front Office Supervisor, Hotel Management
Thank you for your kind comments. I will be sure to pass them along to the staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from Halifax NS

Good location

Posted Mar 6, 2017
Served its purpose. Room was really cold when we arrived but soon warmed up. Quiet except for the high pitched whistle noise from room fridge.
Comment from Hotel Management
Mar 6, 2017 by General Manager, Hotel Management
Dear Angela, Thank you for choosing to stay with us on your recent visit to New Glasgow. We appreciate having your comments and will investigate the issues that you've mentioned. We hope to have the opportunity to see you again. Kind Regards, Diane Mahar General Manager
5 out of 5
by Greg

Posted Dec 30, 2016 on Hotels
Very surprised to get a call from the front desk welcoming us to the hotel and asking if we needed anything
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay for my business trip.

Posted Oct 30, 2016
Pros: All members of the staff were friendly, pleasant, and helpful. Room was very clean and looked fairly new in all aspects. Good hot water. TV and wireless Internet services worked fine. Good breakfast.
Cons: No complaints, other than door key access worked sporadically.
Location: A mall across the street and a few fast food places adjacent to the hotel.
Comment from Hotel Management
Nov 1, 2016 by Diane Mahar, Hotel Management
Thank you for taking the time to post a review of your stay and offer your feedback. We appreciate having your comments and recommendation. We hope to see you on your next business trip! Kind Regards, Diane Mahar General Manager
2 out of 5
by A verified traveler

Over-priced for quality level

Posted Sep 29, 2016
Pros: Convenient location.
Cons: Probably impossible to addrss the noise issue without a total rebuild.
VERY poor sound insulation. Noise from everywhere -- hallway, neighboring rooms, parking lot of restaurant next door -- made it almost impossible to sleep. Paying less than half the price tonite for a much more peaceful room.
Comment from Hotel Management
Sep 30, 2016 by Diane Mahar, Hotel Management
Thank you for taking the time to provide comments on your stay. We appreciate having feedback from all of our guests so that we may make as many impovements as we can. Please accept our apology for any noise that prevented you from getting the rest that you required. We do hope that we will have the opportunity to see you again. Kind Regards, Diane Mahar General Manager